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Hotel Excelsior

0.3 miles from Zermatt centre
  • Free Wifi
  • Breakfast included
  • Restaurant
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Hofmattstrasse 38 | 3920 Zermatt, Zermatt 3920, Switzerland
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63 Reviews from our TripAdvisor Community

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Showing 25: English reviews
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Reviewed 11 January 2017 via mobile

Stayed here for 5 nights. I broke both my hands in a snowboarding accident and had to have surgery. Ended up in hospital for 3 days very ill and hotel refused to let us check out early, still made us pay the full balance for all 5 nights. Refused to even let us check out 1 day early and charged...

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Helpful?
1Thank Gracei M
Silvo P, Manager at Hotel Excelsior, responded to this review

Dear Mr. Mighton Thank you for your feedback. We hope your hands are getting better. First of all we apologize for the circumstances. Unfortunately nobody informed us about your accident, we would be very helpful. Because of our no cooking policy and the safety, we removed just your electric hot plate, which we found on your table. We have two...

Geneva
Reviewed 11 January 2017

The hotel is very well-located -- 5 min walking from the train station, 3 min to the main street. The staff was extremely friendly and helpful. Knowing that we have only limited time in Zermatt, they sent a driver to pick up our luggage from the train station so that we can continue straight to Gornergrat. They also provided us...

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1Thank LaYayita
A TripAdvisor Member
Level Contributor
18 reviews
12 hotel reviews
12 helpful votes
Reviewed 26 December 2016 via mobile

Stayed with my friends in this hotel recently . We asked for some information and the person at reception helped us by explaining in detail. Nice location only 5-6 minutes walk from the station. Room balcony offers a magnificent view of Matterhorn. The only improvement the hotel need is increasing the variety in the Breakfast, some more vegetarian option should...

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1Thank A TripAdvisor Member
Vancouver, Canada
Reviewed 28 August 2016

Hotel Excelsior was a nice hotel right in the heart of Zermatt. The hotel was comfortable and had a fantastic breakfast. We had a room with a beautiful patio with a stunning view of the Matterhorn. We stayed two nights and next time we will stay longer.

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1Thank Tom H
Kriens, Luzern, Switzerland
Reviewed 24 June 2016

After a journey with the Glaciers Express from St. Moritz to Zermatt we stayed for one night in this beautiful hotel. We received a room with a balcony with direct view to the Matterhorn. We have a excellent diner and we recommend the “ filet Medici “. The personal was absolutely pleasant.

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1Thank MagicPierre
Singapore, Singapore
Reviewed 9 June 2016 via mobile

Cosy hotel, friendly & helpful staff, very clean, new and well maintained. Junior suite for 3 is also spacious enough for 4 due to the uncluttered, clean-lined furniture they have. A stone's throw from the railway station, eateries, Zermatt Museum & old village.

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1Thank jadedjess6
Alfreton, United Kingdom
Reviewed 6 March 2016

recently returned from Zermatt where we stayed in this hotel - really nice friendly run hotel - we were very impressed with it - our room had magnificent views over the Matterhorn and for most of the time we were there it was clear skies - only a few minutes from the railway station so walking to the hotel was...

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2Thank Graham C
Nambour
Reviewed 2 February 2016

My room looked out over the town and had a balcony where you could watch the people walking by but was quite sound proof when the door was closed. This room had a refrigerator which I have not always found in mid range hotels in the UK and not in the only other hotel I experienced in Switzerland. The young...

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Thank SnowDreamers
Milton Keynes, United Kingdom
Reviewed 7 October 2015

We stayed at this hotel for 2 nights and were very pleased.The Hotel is in the heart of the village of Zermatt and is a short walk from the station (about 6 mins). Lots of restaurants nearby as well. Room was very comfortable and the view from our window was breathtaking. Great place to stay and would recommend to anyone...

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1Thank Suyangi G
Southend-on-Sea, United Kingdom
Reviewed 15 August 2015

We found this excellent family owned Hotel, about 23 years ago. Since then we have had 11 excellent holidays there. It is only a few minutes walk from Zermatt Railway Station. It is situated beside the River, next to the old part of Zermatt village, and only a five minute walk from the main tourist centre. There are excellent views...

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7Thank Rodney H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Breakfast included
  • Concierge
  • Babysitting
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Arrive and feel just like at home The Excelsior is a small family owned hotel with a large number of regular guests. Lovingly renovated hotel, which is quietly located in the center. The bus stop for all the lifts is in front of the hotel. The sunny rooms situated on the south side offer a fantastic view of the old part of the village and of the famous Matterhorn. All rooms are equipped with bathtub or shower/WC, hair-dryer, towel heater, telephone and mini bar. Much charm and joy of life meets you in our Ex-Bar and on the Pergola (sun terrace). Excellent meals can be taken in the à la carte Restaurant La Ferme. Internet-corner and free of charge wireless. ... more   less 

Additional Information about Hotel Excelsior

Address: Hofmattstrasse 38 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: £148 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Excelsior 3*
Number of rooms: 25
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Hotel Style:
#58 Romantic Hotel in Zermatt
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Questions & Answers

Questions? Get answers from Hotel Excelsior staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with a balcony and a view to the Matterhorn”
 of 5 bubbles LaYayita, 11 Jan 2017 | Read review
“Ask for a room with a view. Stunning!”
 of 5 bubbles S8109LZtomh, 28 Aug 2016 | Read review
“Rooms with balcony to see the Matterhorn”
  • View of the Matterhorn from the room balcony
  • Our room
 of 5 bubbles MagicPierre, 24 Jun 2016 | Read review
“pay more for the views”
  • view from our room on the 4th floor
 of 5 bubbles GrahamC89, 6 Mar 2016 | Read review
“Ask to be as far away from the smokey bar as possible if you do not care for smoke.”
  • View of the Matterhorn from our room
 of 5 bubbles BostonR, 30 Dec 2014 | Read review
5 of 5