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BEST WESTERN PLUS Alpen Resort Hotel

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#28 of 109 Hotels in Zermatt
Certificate of Excellence
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531 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Reviewed 1 week ago

Everything was great except for the bed. The bed and the bed linen was awful and I must say it was the most uncomfortable bed ever. I had trouble sleeping in there despite all day skiing. The staff in the restaurant was very friendly.

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Helpful?
Thank A K
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. We are very sorry that you could not enjoy your sleep. It would be great if you could contact our reception( e-mail adress on our tripadvisor account), so we can evaluate the room / bed. This is the first time we hear something like that and we want to find...

Ireland
Reviewed 1 week ago

My husband and I spent a week at this hotel. Location-wise, it is good, a very short walk from the train station, and the gornergrat rail station and the main shopping street. The ski-bus stops just outside, and there is a small supermarket just across the road. There was a really nice international mix of guests, from Europe, Asia, America....

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Helpful?
Thank omi1
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear omi1, Thank you very much for staying with us and sharing your experience here on tripadvisor. It's just fantastic to read your amazing, detailed review and we are very happt to hear that you enjoyed your stay. It would be a great pleasure for the whole team to welcome you again in our Hotel. Best regards from sunny Zermatt...

Reviewed 2 weeks ago via mobile

I've stayed there with my family include two children. We had a wonderful holiday in Best Western Alpen Resort. Staffes were kind and the breakfast was good. The swimming pool was perfect size for young children. The room was warm and clean. If I went Zermatt again, I would definitely choose Best Western Alpen Resort.

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Helpful?
Thank 지혜 송
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. It is great to hear that you had wunderful holiday in our Hotel. It would be a pleasure to welcome you again. Best regards from sunny Zermatt, Your Alpen Resort Hotel

Reviewed 2 weeks ago via mobile

The rooms were good enough and clean but that is the only good thing that comes with this hotel. The customer service and guest relations has got to the absolute worst that We have ever encountered. The front desk was completely unhelpful and unfriendly. Every time we asked for any form of concierge service they would ask us to contact...

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Helpful?
Thank Maitha M
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest, Thank you very much for staying with us. We hope you had a good and safe journey back home. We are very sorry that we could not meet your expectations and that there were some misunderstandings. Please let me take a stand to some points of your review. I talked with our staff to get a better understanding...

Reviewed 3 weeks ago

Staying for nine days in early December 2016, I was entirely satisfied. The room is clean and spacious with the view of Matterhon. The location is very good, a few minute walk from the station plaza and bus stop. All the staffers are friendly and very kind. I would definitely come back.

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Helpful?
Thank Hiroshi H
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Hiroshi. Thank you very much for staying with us. It is a great pleasure to hear that you enjoyed your stay in our Hotel. We are looking forward to welcome you again. Best regards to Japan - Your Alpen Resort Hotel Team

Reading
Reviewed 3 weeks ago via mobile

We really enjoyed our stay at the Best Western Alpen Resort Hotel in Zermatt which is a short walk from town, ski hire, skilifts. Family room was really clean, comfy and spacious with mezzanine bedroom for the children (age 8 and 4) up a ladder staircase which they loved. Hotel staff were really helpful on local info and with transport...

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Helpful?
Thank Poppet77
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Guest. Thank you very much for staying with us. It is a great pleasure to hear that you and your family enjoyed your stay in our Hotel. We are looking forward to see you next year! Your Alpen Resort Hotel Team

Dubai, United Arab Emirates
Reviewed 3 weeks ago via mobile

We have just returned from 7 days at the Best Western Alpen Resort and I cannot recommend it highly enough. The rooms were great for our family of 5. The ski room was large with Hester's for our boots and ski equipment. Breakfast was great. We loved the Buck's Fizz! All staff were friendly and happy to do anything they...

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Helpful?
Thank carolinemillman
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Caroline. Thank you very much for staying with us. It is a great pleasure to hear that you enjoyed your stay in our Hotel. We are looking forward to see you next Christmas and wish you a good year. Your Alpen Resort Hotel Team

Toronto, Canada
Reviewed 4 weeks ago

I recommend this hotel to anyone who wants a nice place to stay in Zermatt at a reasonable price. Excellent breakfast and many other amenities are available. It is walking distance to the train station.

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Thank Pat R
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear Pat, Thank you very much for staying with us. It is a great pleasure for us to hear that you enjoyed your stay in our Hotel. It would be a pleasure for us to welcome you again. Best regards from sunny Zermatt to Toronto. Your Alpen Resort Hotel Team

Reviewed 11 November 2016 via mobile

First of all i have to respectly appreciate of their kindly staff's manner. Clean rooms with a wonderfull view to matterhorn from it's lovely balcony. It's just about 5 minutes from the mail cable car station by walking. It has e beautiful garden. The breakfast is so delicious and nutricious to climb up. I hope to be in there one...

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Helpful?
Thank hessam-etminan
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear hessam-etmian, Thank you very much for staying with us. It is a great pleasure to hear that you enjoyed the friendliness of our staff. We hope to welcome you again and wish you all the best. Your Alpen Resort Hotel Team

Reviewed 11 November 2016 via mobile

We went to Zermatt to celebrate our daughter's first birthday. Had an absolutely brilliant holiday. Pros Excellent service- the staff especially the front desk ( Lucia) and the restaurant staff was very courteous and helpful. They all speak English! Great location- right next to the train station and market Heated jacuzzi and swimming pool - perfect for relaxation Great view...

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Helpful?
Thank 598megham
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review

Dear megham, Thank you very much for staying with us and sharing your great experience with other users here on tripadvisor. It is a great pleasure to hear that you enjoyed your whole stay in our Hotel. I will forward the complimet to Lucia - thank you very much. Your Alpen Resort Hotel Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The Alpen Resort is a modern first class hotel with large and quiet rooms; most with a view of the Matterhorn. The hotel is close to the train station and only a few 100 meters from the ski-lifts. We also have two outdoor tennis courts, two indoor swimming pools (30°C causal pool and 33°C healthy salt water pool), sauna, steambath and whirlpool (all for free). There is also a children's nursery, (Kinderparadies), right across the street! Also for free: pickup service from the train station in Zermatt, internet corner and W-Lan. ... more   less 

Additional Information about BEST WESTERN PLUS Alpen Resort Hotel

Address: Spissstrasse 52 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: £142 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Alpen Resort Hotel 4*
Number of rooms: 55
Reservation Options:
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Also Known As:
Best Western Alpen Hotel Zermatt
Best Western Zermatt
Zermatt Best Western
Hotel Style:
#17 Ski-In / Ski-Out Hotel in Zermatt
#20 Luxury Hotel in Zermatt
#22 Spa Hotel in Zermatt
#33 Family Hotel in Zermatt
#62 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Alpen Resort Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Alpen Resort Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors would have better views of Matterhorn.”
 of 5 bubbles hiroshih584, 28 Dec 2016 | Read review
“Request a balcony with matterhorn views.”
 of 5 bubbles 391martina, 9 Sep 2016 | Read review
“Ask for a room in the 800 level”
 of 5 bubbles 828nicko, 3 Sep 2016 | Read review
“Ask for the top most room, has a great view and more privacy.”
 of 5 bubbles 714gayathris, 3 Sep 2016 | Read review
“room with mountain view”
 of 5 bubbles 514frederikc, 29 Aug 2016 | Read review
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