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Hotel Metropol & Spa Zermatt

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Traveller (73)
Room & Suite (24)
Dining (8)

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About

#52 of 102 hotels in Zermatt
Location
Cleanliness
Service
Value
Enjoy your holidays in Zermatt while the Matterhorn keeps watching Welcome to our 4-star family Hotel Metropol & Spa in the heart of Zermatt! Experience genuine hospitality and a cosy atmosphere - we promise to make you feel at home. Enjoy our beautiful spa area with sauna, steam bath, jacuzzi and swimming pool with a unique view of the Matterhorn. The free wi-fi throughout the Hotel makes your holiday perfect. We look forward to your visit! Yours Franziska and Gabriel Taugwalder
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Skiing
Free shuttle or taxi services
Spa
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Bathrobes
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Romantic
Languages Spoken
English, French, German
192Reviews5Q+A38Room tips

Reviews
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Katherine B wrote a review Sept 2023
12 contributions1 helpful vote
+1
Thank you Stephanie for your help during our stay. Sending a taxi when we arrived late. Providing help with recommendations for a late supper.( Loved Nico’s) Setting us up with hiking poles. We enjoyed the beautiful view of the Matterhorn from our balcony, during breakfast, and from the pool. We also enjoyed your sauna. Highly recommend Hotel Metropol!
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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shurta wrote a review Sept 2023
Houston, Texas10 contributions1 helpful vote
My husband and I had a great trip to Switzerland. When we got to Zermatt, and the HOTEL METROPOL, we had arranged to have massages that evening. My husband, who turned 70 during our trip, had been having high blood pressure. Unfortunately, he had a Vasovagal response during the massage and passed out for a couple of minutes. An ambulance was immediately called and my husband was transported to the doctor, who gave us a clean bill of health. An episode like this is quite stressful; however, everyone working at the hotel helped to make sure we were well taken care of- not just during the episode, but during our entire stay. They continuously checked on us and made sure we were doing well. Since I didn't get my massage that evening, they made sure to get me scheduled the next night with a fabulous masseuse who knew about my previous day's stress and did everything to relieve it. The room was very spacious with a wonderful view of the Matterhorn, which I couldn't get enough of during our stay. The food was great, and the location was ideal! I am so thankful that we stayed at a location where I felt so well taken care of, especially considering our medical emergency. Lovely hotel with a lovely staff!
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Nice sized room, great spa as well
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Suellen T wrote a review Sept 2023
Sydney, Australia594 contributions299 helpful votes
We loved staying at the Metropole Hotel and Zermatt. The service at the hotel was exceptional, family run and very personal. The atmosphere was friendly, welcoming and always helpful. We were lucky to have two rooms with Matterhorn views. It was the first and last thing we saw each day - Wow! After big days of scenic and enjoyable hiking, we returned to the hotel's swimming pool and relaxed whilst gazing at the Matterhorn. This was a super special four days in Zermatt and we loved every moment at Hotel Metropole.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Werner S wrote a review Aug 2023
1 contribution
Excellent in every aspect ! Beautiful, big rooms with marvelous view of the horn that matters, great dining choice, service and quality, nice people that fulfil every wish and make you feel at home. It's just that time passes too quickly in that superb Hotel Metropol ! More than worth the money. Many thanks to the very friendly hosts and to all the fabulous members of the staff, Werner Schrämli, Kreuzlingen / Switzerland
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: I recommend early reservation
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ontheroadagain65 wrote a review Jul 2023
Garden City, Michigan1099 contributions279 helpful votes
When we arrived in Zermatt, we found out our hotel was over booked so they upgraded us to this hotel. I was worried at first, as I paid for a room with a view of the Matterhorn at the other hotel. No problem, we still had a view and it was a beautiful view. The other hotel took care of everything for this hotel, so we didn't pay anything more then our original rate. The staff here were super friendly. The room was comfortable and clean. We only stayed 2 nights, so we never took advantage of the pool or spa. Breakfast had the usual European options, with the added bonus of a Matterhorn view. Our room was more of a suite, with a couch. We also had a balcony with a couple of chairs. There's no air conditioning, but even with the hot days, the evenings become cool and the room cooled down for sleeping. The hotel is an easy walking distance from pretty much everything in town. We had plans the morning of check out, so they were kind enough to store our bags. They also provided transport to the train station. A nice added bonus, even though the walk wasn't too far. I would definitely stay here, should we ever return to Zermatt.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
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JSDOC wrote a review Jun 2023
8 contributions
Truly family atmosphere here with charming friendly staff who are all most helpful. Location is excellent and as others mention stunning Matterhorn views from the dining room. There is also a lovely terrace with views. Room perfect and very clean, as is the entire Hotel. Freshly cooked evening meals of a high standard.
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Date of stay: June 2023
Rooms
Location
Service
Room Tip: not all rooms have Matterhorn view, note also located next to the river
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Stephanie H wrote a review Jan 2023
I am not someone who typically writes reviews, however the Metropol was so differentiated that I felt I needed to this time. I truly cannot say enough good things about the Metropol. The staff were some of the most helpful and hospitable people we have ever met, going above and beyond to help answer questions, make recommendations, and ensure we had a great visit. I was genuinely sad to say goodbye to them at the end of our trip. The hotel also has it all: From the convenient ski room in the basement with ski boot warmers on the wall, to the spa area and pool, and the incredible food each morning and night. The central location also allowed us to easily walk to everything, and our rooms had everything we needed including an absolutely stunning view of the Matterhorn. I highly recommend the Metropol for anyone venturing to Zermatt!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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NKB360 wrote a review Jan 2023
Melbourne, Australia16 contributions4 helpful votes
Wonderful family hospitality. Great location for mountain access. Breathtaking Matterhorn views. Very clean and relaxing spa facilities. Good, comfortable rooms. Extraordinary service and care from our hosts and all the staff. Meals were huge, fresh and tasty with focus on regional produce and traditions. We all just loved it!
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Be prepared for lots of stairs! The hotel has a great lift but all external access (including...
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derekp wrote a review Jul 2022
Liverpool47 contributions4 helpful votes
Recently stayed at this lovely hotel. Excellent stay and well looked after. Dietary needs always managed. If there wasn't anything on the set menu suitable then we could choose from the a la carte at no extra. Great staff very friendly and helpful. Wonderful views from the bedroom.
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Date of stay: July 2022
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Anjalimukhi wrote a review Apr 2022
Dubai, United Arab Emirates17 contributions9 helpful votes
I adore the stunning view from my balcony of the hotel. Totally loved the amazing hospitality and the whole stay was great. I would definitely come back again to stay in this beautiful property. Thank you to the lady in reception who made this stay so memorable.
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Date of stay: March 2022Trip type: Travelled with family
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PRICE RANGE
£222 - £406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
metropol hotel zermatt
LOCATION
SwitzerlandSwiss AlpsCanton of ValaisZermatt
NUMBER OF ROOMS
20
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL METROPOL & SPA ZERMATT - Updated 2024 Prices (Switzerland)

Frequently Asked Questions about Hotel Metropol & Spa Zermatt
Which popular attractions are close to Hotel Metropol & Spa Zermatt?
Nearby attractions include Alpine Ski School (0.2 miles), Summit Ski & Snowboard School (0.2 miles), and Zermatt Ski School European Snowsport (ES) (0.1 miles).
What are some of the property amenities at Hotel Metropol & Spa Zermatt?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Hotel Metropol & Spa Zermatt?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Metropol & Spa Zermatt?
Conveniently located restaurants include Madre Nostra by CERVO, Restaurant Julen, and Alpine Gourmet Prato Borni.
Are there opportunities to exercise at Hotel Metropol & Spa Zermatt?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Hotel Metropol & Spa Zermatt located near the city centre?
Yes, it is 0.2 miles away from the centre of Zermatt.
Are any cleaning services offered at Hotel Metropol & Spa Zermatt?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Metropol & Spa Zermatt?
The staff speaks multiple languages, including English, French, and German.
Are there any historical sites close to Hotel Metropol & Spa Zermatt?
Many travellers enjoy visiting Mountain guides’ memorial (0.2 miles), Kapelle Blatten "Maria Rosenkranzkönigin" (1.2 miles), and Beresina-Haus (0.5 miles).
Does Hotel Metropol & Spa Zermatt have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hotel Metropol & Spa Zermatt accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.