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Resort Hotel Alex

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#18 of 109 Hotels in Zermatt
Certificate of Excellence
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1 room 2 adults 0 children
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Resort Hotel Alex
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449 Reviews from our TripAdvisor Community

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Showing 260: English reviews
Melbourne, Australia
Reviewed 2 days ago NEW

We love Hotel Alex & keep coming back. Service is excellent, food is creative & excellent and Hotel itself is charming & in a great location. We love the different areas to relax in around the reception /bar areas. The pool and spa are fantastic and you can also book in for a well deserved massage after a full day...

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1Thank femidahunter
Bangkok
Reviewed 6 days ago NEWvia mobile

Stayed for the first time at Hotel Alex in Jan for 9 nights. Location is one of the very best in the city, directly next to the train station. I walked there in less than 2 minutes. From the moment I walked in, until the day I left, everything was just perfect. Stunning hotel. Well designed, beautiful decorations, top quality...

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Thank Never_stop_smiling47
London
Reviewed 1 week ago

Excellent service, great food, close to everything. The decor is cosy without being weird. Rooms are spacious and the facilities like the pool are well kept and inviting. Our only problem was noise from a wedding that went on till the small hours for one night. Other than that, our stay was fabulous and I would recommend it to anyone...

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Thank fromlondon1
rhode island
Reviewed 1 week ago

Madam, With all due respect, you must have a terrible memory. Since you had last been to the Alex the lounge has been redecorated, a cigar lounge was added, rooms have been refurbished, the new wine cellar was erected, a new ski room was built, a new tennis hall was added and an outside bar was created for the warmer...

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Thank soxfan
Anna Maria B, Owner at Resort Hotel Alex, responded to this review

Dear Soxfan Many thanks for your very valuable comment. Your opinion clearly clarifies the comment of 'allwelltravelledlady' and corrects massively the misleading facts by 'allwelltravelledlady'. We wish you a Happy New Year and hopefully soon in the ALEX again. Cordially René Hürlimann Hotelier Hotel Alex Zermatt

London
Reviewed 2 weeks ago via mobile

This hotel is in desperate need of some fairy dust. Everyone is so serious , and un-smiley. Breakfast staff are like robots . The decor and the music is exactly as I left it in 1987. For the money it is good value but rooms are small and dark and bathrooms are in desperate need for updating. Food is good...

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Thank awelltravelledlady
Anna Maria B, Manager at Resort Hotel Alex, responded to this review

Dear Madam, Thank you for your comment, which surprised us . On your departure you and your family informed us, that you had liked your stay very much and that you will be coming back. We would like to answer a few Points of your comment: The ,Alex' is a Family Hotel over 55 years and since then we make...

London, United Kingdom
Reviewed 2 weeks ago

I have stayed at Hotel Alex many times now, and have never been disappointed. Alex is centrally located, and is a 1 minute walk from the train station, the mountain train up to Gornergrat, as well as the shops and bars of Zermatt. The hotel is quirkily alpine in its decoration and that only adds to its charm. The rooms...

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1Thank J1m_W
Reviewed 3 weeks ago

We spent one week for our honeymoon at Hotel Alex. Everything was just perfect, attentive service, amazing buffets (breakfast and dinner) and lovely and welcoming staff. Swimming pool and spa were great after skiing! We also loved to sip a drink at the bar before going out, the decoration is unique and you can choose among several different rooms to...

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Thank Simona Z
London, United Kingdom
Reviewed 4 weeks ago

We have stayed at the Alex for a number of years now and with each visit the service gets better and better. This is a family run hotel and all the staff and members of the family are friendly, welcoming and helpful. We stayed on a half board tariff and both the breakfast and evening multi course meal were excellent....

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Thank cwq195
Reviewed 4 weeks ago via mobile

This is my first review on Tripadvisor, but after such a fantastic experience I felt compelled to write. The hotel is a one minute walk from the station and the ski bus stop. It is in a great location. I stayed in a single room which was beautifully furnished. The bed was so comfy - the best nights sleep I've...

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Thank Andrew K
Geneva, Switzerland
Reviewed 8 December 2016

Hotel Alex is centrally located. Two steps from the railway station and from the Gornergrat railway. Rooms are equipped with everything one can think of. Magnificient swimming pool, jacuzzi, Turkish bath, sauna. Very pleasant to relax after a day spent on the ski slopes.

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Helpful?
Thank Werner S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Food & drink at the hotel
Alex Grill
Alex Grill
Cuisines: European, Swiss, Central European
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Popular Valais Hotel in 5-story chalet built of stone & natural wood, with side courtyard & abstract-art mural on front. ... more   less 

Additional Information about Resort Hotel Alex

Address: Bodmenstrasse 12 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: £235 - £455 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Resort Hotel Alex 4.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Alex Hotel Zermatt
Hotel Style:
#13 Family Hotel in Zermatt
#15 Luxury Hotel in Zermatt
#16 Spa Hotel in Zermatt
#42 Romantic Hotel in Zermatt
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Questions & Answers

Here's what travellers have asked, with answers from Resort Hotel Alex staff and other travellers.
3 questions
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Questions? Get answers from Resort Hotel Alex staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room with the view of the Mattherhorn. Ask for a room with view on 4th or 5th floor.”
 of 5 bubbles 50simonaz, 27 Dec 2016 | Read review
“All rooms are quiet some with view on the Matterhorn. Location of rooms is of lessor importance as we spend most of the time outside.”
 of 5 bubbles werners580, 8 Dec 2016 | Read review
“All rooms are amazing”
 of 5 bubbles DavidCape, 13 Nov 2016 | Read review
“Rooms on the south side may have Matterhorn views, but the north side is cheaper.”
 of 5 bubbles howardb567, 11 Nov 2016 | Read review
“Ask for a view of the Matterhorn .Everyone is very friendly and helpful.Rooms have balconies.Ask for a suite, they are worth it!”
 of 5 bubbles evelinh2014, 12 Oct 2016 | Read review
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