We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Ambassador Hotel Zermatt

Show Prices
#49 of 109 Hotels in Zermatt
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Ambassador Hotel Zermatt
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

253 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 158: English reviews
Reviewed 1 week ago via mobile

We ve been there for some days during xmas time and i have to thank all the stuff for the great holidays we spend in the ambassador they r incredible especially this girl with a strong german accent in the reception she s really amazing and we could rely on her completely for whatsoever. the room are cozy and confortable...

 Report
Helpful?
Thank jinghoo
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in Zermatt and hope to see you again very soon at the Ambassador Zermatt. Pascal Küttel

Reviewed 1 week ago via mobile

The hotel is really very average. It has stylish ambiance. Good reception (Pascal and everybody else except one girl with short brown) and restaurant staff. Cleaning service was also very good. And thats all... Standart rooms are very small. I don't need a lot of place for myself but there is no place to put your clothes. There is no...

 Report
Helpful?
Thank Kseniya D
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, We thank you very much for your visit to Zermatt at the Ambassador and for your review. It was a pleasure having you at our hotel and we are sorry to see that your stay with us did not reach your expectations. Looking forward welcoming you again in Zermatt. ind regards, Pascal Küttel Hotel Ambassador Zermatt

Liverpool, United Kingdom
Reviewed 1 week ago via mobile

We decided to go skiing last minute for the Christmas period and evidently got the last available room in the hotel. Both the food and service in the hotel were superb and it was value for money relative to eating out in other restaurants around the town. Carlos in the Hotel Restaurant was excellent as manager and Denzil was always...

 Report
Helpful?
Thank Paul O
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay in Zermatt and hope to see you again very soon at the Ambassador Zermatt. Pascal Küttel

Newry, United Kingdom
Reviewed 2 weeks ago

We have just returned from a five day trip to Zermatt and chose to stay again at the Ambassador hotel, having stayed here before we knew what to expect and we were not disappointed . We had an immaculate and spacious room with spectacular views. The Manager, Pascal and dining room manager Carlos and staff were attentive, pleasant and accommodating...

 Report
Helpful?
Thank Robert O
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you very much for your excellent feedback, we are pleased that you enjoyed your journey in the Ambassador! I will follow the review to the Kitchen and Service staff, we are happy that you enjoyed the Half Board Menu! We hope to welcome you again soon in Zermatt! Pascal Küttel Manager

Edmonton
Reviewed 2 weeks ago via mobile

We recently stayed here as part of a Crystal Ski Half Board holiday and were not disappointed. This is a clean, modern, comfortable hotel. The staff are very accommodating and friendly (especially the dining staff!). The location is perfect to the edge of the town centre, main train station, Gornegrat station, and bus line. When asked, we received a room...

 Report
Helpful?
Thank xtyn83
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you very much for your excellent feedback, we are pleased that you enjoyed your journey in our Hotel and Zermatt! I will follow the review to the Kitchen and Service staff. We hope to welcome you again soon at the Ambassador! Pascal Küttel Manager

UK
Reviewed 3 weeks ago via mobile

Modern , Spotlessly clean , great staff , great spa (was a little confused to find in the hotel info that it was not for use by minors and then seeing babies etc in the pool and jacuzzi) Bedrooms nicely furnished (more Hooks please) The food was good value for money compared with dining in town . The staff in...

 Report
Helpful?
Thank 691sd
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you very much for your excellent feedback, we are pleased that you enjoyed your journey in our Hotel and Zermatt! We are working on a new restaurant project, I hope we can chnage the atmosphere soon for the half board restaurant. We hope to welcome you again soon at the Ambassador! Pascal Küttel Manager

Reviewed 4 weeks ago

We stayed in the 2 bedroom suite for a family of 5 pax - 1 king size (double beds), 2 single beds, & 1 sofa bed. The hotel is newly renovated and the style fits Zermatt vibes of a mountainous modern resort. Service by friendly staffs and managers, and food served at the bistro & restaurants were good. Located just...

 Report
Helpful?
Thank Amilia G
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you very much for your excellent feedback, we are pleased that you enjoyed your journey in our Hotel and Zermatt! And that you like the new rooms. We hope to welcome you again soon at the Ambassador! Pascal Küttel Manager

Orlando, Florida, Usa
Reviewed 30 October 2016

I travel often, for business and pleasure - so I normally stay loyal to Marriot, Hyatt, and Starwood brand hotels, and I am pretty spoiled with my status. Being these brands were not available in Zermatt, and most of my travel was booked on air/hotel points, I took a gamble in staying off brand and visit this lovely town of...

 Report
Helpful?
Thank Donna E
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you very much for your excellent feedback, we are pleased that you enjoyed your journey in our Hotel and Zermatt. We hope to welcome you again soon at the Ambassador! Best Regards, Pascal Küttel Manager

New Jersey USA
Reviewed 27 October 2016

We stayed at Ambassador Hotel last February for our annual ski trip. There were 3 of us and we had a triple room with 2 bedrooms and living room which was perfect for us since we were with a teenage daughter. The bathroom was relatively small, but ok. There is a ski rental place on the ground floor and a...

 Report
Helpful?
Thank vs777
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you very much for your excellent feedback, we are pleased that you enjoyed your journey in our Hotel and Zermatt! We hope to welcome you again soon at the Ambassador! Pascal Küttel Manager

Lisbon
Reviewed 15 August 2016

Such a beautiful hotel. Very well located near the train station. The rooms are quite cosy, with a wonderful view from the balcony to the montain. Rooms were also very confortable. Very friendly staff. Good breakfast.

 Report
Helpful?
1Thank MVLVA
Pascal K, Manager at Ambassador Hotel Zermatt, responded to this review

Dear Guest, Thank you very much for your excellent feedback, we are pleased that you enjoyed your journey in our Hotel. We hope to welcome you again soon at the Ambassador Zermatt! Pascal Küttel Manager

172 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (155)
Viewed
Dining (4)
Viewed
Room/Suite (18)
Viewed
View from Room (20)
Viewed
Bathroom (7)
Viewed
Hotel & Grounds (17)
Viewed
Pool/Beach Area (2)
Viewed
Family/Play Areas (4)
Viewed
Other (83)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Room/Suite (8)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Zermatt hotels
0.1 mi away
Sunstar Style Hotel Zermatt
0.0 mi away
Hotel Mirabeau
Hotel Mirabeau
#20 of 109 in Zermatt
509 reviews
0.2 mi away
Hotel Schweizerhof & Residence
Show Prices
Show Prices
Show Prices
0.1 mi away
Fleurs de Zermatt
Fleurs de Zermatt
#9 of 109 in Zermatt
176 reviews
0.2 mi away
Resort Hotel Alex
Resort Hotel Alex
#17 of 109 in Zermatt
452 reviews
0.2 mi away
Hotel National Zermat
Hotel National Zermat
#29 of 109 in Zermatt
238 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Ski-In / Ski-Out
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Alpine-style Group-oriented Hotel, comprising three 5-story structures linked by public rooms. We are delighted to inform you that progress on the complete renovation and re-decoration of all the Ambassador's rooms and suites, including bathrooms, is going very smoothly and to schedule! Demolition and cabling complete, walls being painted, new windows and floor boards being installed. Next step furniture. We can't wait to show our clients the result of this long-awaited change! See you in December 2014! ... more   less 

Additional Information about Ambassador Hotel Zermatt

Address: Spissstrasse 10 | 3920 Zermatt, Zermatt 3920, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Price Range: £195 - £401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ambassador Hotel Zermatt 4*
Number of rooms: 84
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, TripOnline SA, Priceline and Travelocity so you can book your Ambassador Hotel Zermatt reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Zermatt Ambassador Hotel
Hotel Style:
#30 Ski-In / Ski-Out Hotel in Zermatt
#31 Luxury Hotel in Zermatt
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Ambassador Hotel Zermatt staff and other travellers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Ambassador Hotel Zermatt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Matterhorn view”
 of 5 bubbles 193RobertO, 8 Jan 2017 | Read review
“there are double and triple rooms for the families with children”
 of 5 bubbles vs777, 27 Oct 2016 | Read review
“Ask for a room with a view on the Matterhorn”
 of 5 bubbles NC_Lovers, 2 Jul 2016 | Read review
“Ask for higher rooms for a nice view”
 of 5 bubbles Zoeluma, 2 Jun 2016 | Read review
“Specify Matterhorn view”
 of 5 bubbles CaliforniaViv, 26 May 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay