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Hotel du Grand Lac Excelsior

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299 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Reviewed 2 weeks ago via mobile

We have stayed in this hotel before and all was fine. But this time very disappointed Bathroom is too small and badly needs renovation. Bedside tables lamps don t work, the paint on the furniture is peeling off. I expect much better for a 4 star hotel.

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Helpful?
Thank Carmen V
Grand_Lac_Excelsior, Front Office at Hotel du Grand Lac Excelsior, responded to this review

Dear Carmen V, We are obviously very sorry to hear that the size of the Bathroom was not up to your expectations. We have also taken good note about peeling walls and lamps and we do apologize for this. Please be assured that your comments have been taken very seriously on board and discussed with the concerned Division Head. As...

angel fire, nm
Reviewed 3 weeks ago

The large Chinse Jade Dogs an decorations in the lobby and English speaking Chinese staff made me figure this is now Chinese owned. It is also called the BIOTONUS HEALTH CLINIC. This is not a joke...a gigantic indoor pool, spa, and stgeam rooms in the sub basement, reachable by two elevators is spookly at first...chemo and radiation treatment rooms line...

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Helpful?
Thank mbshine
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear mbshine, First of all, we would like to thank you for your comment. We are glad to read that the hotel decoration, the indoor pool and spa, but also the huge private terrace, parking, wifi as well as the staff and the large bathroom fully satisfied you. We have taken good note about the access to the swimming pool,...

Melbourne, Australia
Reviewed 5 weeks ago

Great location, front door is almost pointing at the railway station, back of the hotel is a great beautiful lake, room is big and comfortable, even gave me rose buds on the bed :) service is good, and lounge is comfortable.

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Helpful?
Thank James C
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear James C, What a rewarding review! Thank you very much for supporting our hotel through this lovely comment! It is a real pleasure to read that our hotel made your stay with us very enjoyable! We are glad to read that the hotel location but also the service as well as the room fully satisfied you. Rest assured that...

Reviewed 26 October 2016

I was stay in this hotel for one night and it's not close to our imagination. The view from the balcony is the only best thing of this hotel. However. The room on the 5th floor is very old. The room and the bathroom are very old without good maintenance. We have had spiders in the bathroom, peeling walls and...

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Helpful?
Thank Alexandru M
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear Alexandru M, We are obviously very sorry to hear that the quality of the room with its bathroom, such as the swimming pool and the sauna were not up to your expectations. We have taken good note about spiders, peeling walls and bad drain and we do apologize for this. Please be assured that your comments have been taken...

Brussels, Belgium
Reviewed 24 October 2016

People were extremely nice !! Rooms had a very nice view on the Lake Leman We enjoyed our stay Wifi was nice, and a very nice welcome and very nice with handicapt people There is an elevator All rooms have view on the lake

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Helpful?
Thank annievde
Grand_Lac_Excelsior, Réception at Hotel du Grand Lac Excelsior, responded to this review

Dear annievde, What a rewarding review! Thank you very much for supporting our hotel through this lovely comment! It is a real pleasure to read that our hotel made your stay with us very enjoyable! We are glad to read that the hotel location, the welcome but also the elevators satisfied you. Rest assured that our team was more than...

Reviewed 23 October 2016

I was stay in this hotel for one night and it's not close to our imagination. The location is not far from the town. You can easily go there by the bus. The view from the balcony is the only best thing of this hotel However, 1. The room on the fifth floor is very old. From the furniture and...

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Helpful?
Thank Pat N
Holon, Tel Aviv, Israel
Reviewed 1 October 2016

great location, beautifull view from the porch, graet breakfast , very quiet , big swimming pool with sauna ( a little hard to find but the stuff will help you) . very helpful staff , we stayed for 5 days e, you get a free pass ticket for the public transportation in the area that saves money

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Helpful?
Thank Kobi R
Washington DC, District of Columbia
Reviewed 28 September 2016

Awful service (especially reception staff Ms Smith), poor condition including filthy carpets in common areas multiple gouges out of tile in bathroom, torn wallpaper in toilet room, dirty and too small shower curtain. They did not tell us of daytime noise and construction on the property let alone apologize. Pool was closed for private events on 2 days. They failed...

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Helpful?
Thank WilsonM28970
Reviewed 23 September 2016 via mobile

Lovely view and we enjoyed our stay. Our room was huge and we enjoyed having space as a family. The staff were friendly, wifi was good, we ate breakfast overlooking the lake. The reception staff gave us good ideas of where to go. The business centre has a printer free of charge however I could not get the scanner to...

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Helpful?
Thank Nettie L
County Dublin, Ireland
Reviewed 22 September 2016

The hotel itself is very nice. The bedroom we got was on the same floor as reception and quite close to reception also. As soon as we walked into the bedroom we got a bad smell and felt it was coming from the bathroom. We really should have said something at that stage but we hoped it would improve. We...

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Helpful?
Thank Anne B

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Hotel du Grand Lac Excelsior

Address: rue du Pont 27, Montreux 1820, Switzerland (Formerly Grand Hotel Excelsior Montreux)
Region: Switzerland > Canton of Vaud > Montreux
Price Range: £130 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel du Grand Lac Excelsior 4*
Number of rooms: 58
Reservation Options:
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Hotel Style:
#5 Spa Hotel in Montreux
#8 Luxury Hotel in Montreux
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Questions & Answers

Here's what travellers have asked, with answers from Hotel du Grand Lac Excelsior staff and other travellers.
4 questions
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London, United Kingdom
over a year ago

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Questions? Get answers from Hotel du Grand Lac Excelsior staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Unless you want a special gourmet $40 hamburger platter walk two blocks to cafes.....if you rent a car the free parking is an amazing deal.”
 of 5 bubbles mbshine, 11 Nov 2016 | Read review
“all the rooms have a balcony overlooks the lake choose a high floor”
 of 5 bubbles KobiR608, 1 Oct 2016 | Read review
“All rooms face the lake, and the family rooms are on the ground floor with access to a patio,gardens, and the lakeside promenade.”
 of 5 bubbles ronaldh975, 15 Sep 2016 | Read review
“I think upper level rooms have a better view.”
 of 5 bubbles Ioana_Purcarea, 13 Sep 2016 | Read review
“Secure a room with a view of Lake Geneva (but I think all the rooms actually face the Lake).”
 of 5 bubbles , 10 Sep 2016 | Read review
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