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Sheraton Zurich Neues Schloss Hotel

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Sheraton Zurich Neues Schloss Hotel
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418 Reviews from our TripAdvisor Community

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Showing 349: English reviews
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Toronto, Canada
Reviewed yesterday NEW

The hotel is in a great location, I was able to walk everywhere I wanted to go. It's a small hotel that didn't offer a lot of amenities. Room was average and pretty small. Don't feel it's really on the same level of the average Sheraton. But, had a pleasant stay there as really spent most of the time out...

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Helpful?
Thank Robert F
Hong Kong, China
Reviewed 3 weeks ago

We had a very pleasant stay here but pretty sure this is not a typical Sheraton class hotel, the hotel is clean and comfortable but pretty small near the city center. The service was great and the staff really helped us find what we wanted to see in the city. The rooms were nice and cozy too.

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Helpful?
Thank Cam C
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Cam C, we like to thank you for your stay with us as well as for leaving such a great review here on Tripadvisor. We are very happy that you enjoyed your time with us and that we were able to meet your expectations. I shared your feedback already with the entire team and it is a...

Reviewed 3 weeks ago via mobile

This is a good business hotel but when you look at the hotel from a worldwide perspective, it doesn't really stack up with the others. If it was a boutique hotel, maybe about of the boutique hotel chain of Starwood, I would accept it. Overall not bad, but SPG demands more.

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Helpful?
Thank GregOry T
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member GregOry T, we would like to thank you for your recent stay with us as well as for sharing a review here on Tripadvisor. With regret we saw, that we were not able to meet your expectations. It is indeed correct, that our hotel is a small boutique hotel and as one of the smallest Sheraton Hotels...

Taipei, Taiwan
Reviewed 16 January 2017

I stayed at this hotel for three nights during Christmas holidays, and did enjoy my stay there in my trip in Zurich. Though old-fashioned and tiny, this hotel had a great location within walking distance to Lake Zürich and Zürich Enge train station, through which it was convenient for me to travel other cities around northern Switzerland. What really satisfied...

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Helpful?
Thank SteveWang81
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member SteveWang81, Thank you very much for your stay with us as well as for leaving such a great feedback here on Tripadvisor. It is great to see that we were able to meet your expectations. I shared you review already with the team and it is a great incentive for all employees. A special thanks for your...

Lauderdale by the Sea, Florida
Reviewed 7 January 2017

We spent one night at the beginning and one night at the end of our Switzerland holiday vacation. The Sheraton Neues Schloss was a great choice. The location is perfect: relatively close to the Zurich HB train station, one block from the lake, and short walking distance to Bahnhofstrasse and old town. The staff could not have been more helpful,...

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Helpful?
Thank RAMV_MIami
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member RAMV_MIami, We would like to thank you for your stay with us as well as for leaving this great feedback here on Tripadvisor. We are happy to see that you enjoyed your stay with us and that we were able to meet your expectations. We appreciate your kind feedback about our staff, the location of the hotel...

Reviewed 2 January 2017

Stayed here a few times, 3-4 nights each. Well located and very helpful staff who remembers your preferences. The rooms are a bit small, but comfortable and modern. The restaurant is good and priced reasonably. Wifi is fast

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Helpful?
Thank Jonathan Z
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Jonathan Z, We would like to thank you for your recent stay with and for sharing your experience here on Tripadvisor. We are happy that you enjoyed your stays with us and are very thankful for your great feedback about our employees, the comfortable and modern rooms as well as about our restaurant and the fast Wifi...

Chicago, Illinois
Reviewed 29 December 2016

We stayed 5 nights in August of 2016, as Life-Time Platinum members, we enjoyed the up-grade to a spacious room with a large balcony. The night we arrived the very loud, band parade festival was going on, and the staff was very helpful in navigating us around the city to avoid road closures. The breakfast each morning was exceptional. It’s...

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Thank SarahsBackstage
Reviewed 10 December 2016 via mobile

Stayed at this hotel for 9 nights. Very easy to walk all over Zurich from this location and very close to the lake, Opera House, train station and Old Town. Staff got to know us by name and always greeted us with a smile. Rooms are small, but clean. The conference I attended was at a different hotel, the Park...

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Thank Heatherarthur
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Heatherarthur, We would like to thank you for your stay with us and for leaving a review here on Tripadvisor. How great to see that you enjoyed your stay with us and appreciated the service of our front desk and restaurant team. We are also happy that you liked the location of the hotel close to the...

Lake Oswego, Oregon
Reviewed 8 December 2016 via mobile

We have stayed here for 1-2 weeks each December since 2013. Each time we return, staff welcomes us as family. The friendly and helpful staff are some of the best we've ever encountered in the Starwood system. We miss them when they move on to their next place for further training. Although this hotel may not have fitness rooms or...

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Helpful?
Thank tblpastir
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Trip Advisor member tblpastir, We would like to thank you for your recent stay with us as well as for sharing your experience here on Tripadvisor. We are happy that you appreciated the service from our front desk and restaurant team as well as the personal athmosphere our hotel offers. How great to see that you enjoyed the down...

Utrecht, The Netherlands
Reviewed 5 December 2016

I stayed in this hotel for a weekend trip to Zurich: it's a very decent hotel in a good location: close to the lake and the city centre is within walking distance. It's not a huge hotel and it's not a 'special' hotel, but it is a decent hotel; it provides everything you need for a weekend trip or a...

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Thank Karen B
neuesschlossz, Manager at Sheraton Zurich Neues Schloss Hotel, responded to this review

Dear Tripadvisor member Karen B, We would like to thank you very much for your stay with us as well as for writing a review here on Tripadvisor. It is great to see, that you enjoyed your stay with us. We would be happy if you would stay with us again on your next visit to Zurich. Thank you and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Le Jardin Suisse
Le Jardin Suisse
Cuisines: Swiss, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Sheraton Zurich Neues Schloss Hotel is idyllically situated in the heart of Zurich. With its 60 rooms and suites the boutique hotel offers the perfect ambiance for a sightseeing weekend in the lively metropolis. Only a few steps from the Opera, the famous Bahnhofstrasse or the Old town, the Hotel is a place of wellbeing and calm. ... more   less 

Additional Information about Sheraton Zurich Neues Schloss Hotel

Address: Stockerstrasse 17, Zurich 8002, Switzerland
Region: Switzerland > Canton of Zurich > Zurich
Price Range: £147 - £366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Zurich Neues Schloss Hotel 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Sheraton zürich
Sheraton Zurich
zürich Sheraton
Hotel Style:
#32 Family Hotel in Zurich
#44 Luxury Hotel in Zurich
#46 Romantic Hotel in Zurich
#68 Business Hotel in Zurich
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Zurich Neues Schloss Hotel staff and other travellers.
4 questions
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Questions? Get answers from Sheraton Zurich Neues Schloss Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with balconies are so special!”
 of 5 bubbles PerryB137, 25 Jul 2016 | Read review
“corner room with a terrace”
 of 5 bubbles Pau2875, 6 Jul 2016 | Read review
“Try for an upgrade, you SPG members !”
 of 5 bubbles PerryB137, 4 Apr 2016 | Read review
“Don't forget your Starwood loyalty card - we got a free upgrade”
 of 5 bubbles Chris011, 5 Mar 2016 | Read review
“From the airport take the S2 direct train to Banhof Enge and then you can walk to the hotel in 7 minutes,”
  • Single bedroom
 of 5 bubbles petecalleya, 20 Feb 2016 | Read review
5 of 5