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Crowne Plaza Maastricht

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Crowne Plaza Maastricht
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636 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Reviewed 1 week ago via mobile

Central heating insufficient to keep the room warm!water boiler for tea out of order! Only one pair of slippers provided. Artworks on the wall inappropriate,hurting my eyes. In house restaurant's personnel indifferent. Even though small to host conferences/functions, during my stay the lobby,the coffee shop was full with visitors that most of the places for common used were occupied, leaving...

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Helpful?
Thank Maria K
RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear Mrs. Maria, First off all I would like to thank you for being our guest, and for staying in Crowne Plaza Maastricht. We are sorry for not fulfilling your expectations during your stay in our hotel. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests. On the other...

Eindhoven, The Netherlands
Reviewed 1 week ago

Perfect location in the center of the beautiful city of Maastricht, including good parking availability. Though the inside of the hotel is well taken care of the rooms itself could have had some more attention, especially with maintenance and cleaning. Of course this can be a temporary thing. On the other hand, the beds were great and breakfast is superb.

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Helpful?
Thank JBE77
Sluijsmans, reception@cpmaastricht.nl at Crowne Plaza Maastricht, responded to this review

Dear Sir/Madam, Thank you for taking the time to fill out the questioner. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We hope that you will continue to trust us during your next stay in Maastricht and we look forward to welcoming you back. With kind...

Reviewed 2 weeks ago

This is our 3rd visit to the hotel. The room is spacious, I have to say the beds are very comfortable. Also the breakfast is great! Location is perfect, along the Maas with a nice view. Within walking distance of restaurants. Also the bar is nice with a nice lady who served us.

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Helpful?
Thank Jannie v
RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear Jannie, First off all we would like to thank you for your loyalty and choosing Crowne Plaza Maastricht. Your comments about our specious rooms, excellent breakfast buffet and our location are highly appreciated. Thank you again for sharing your comments, and we are looking forward to your next stay with us Best regards, Ramon Schouwenberg Assistant Front Office Manager

Bet Arif
Reviewed 4 weeks ago via mobile

Love the location, the view, the breakfast and above all - the amazing staff. I come here every three months or so and they make my staying a pleasure. The only down side is that they don't have a gym 😣

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Helpful?
Thank Assaf M
RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear Mr Assaf, First off all I would like to thank you for choosing Crowne Plaza to stay when you are in town for business. It’s great to read your positive comments about our location, excellent breakfast buffet and our staff. This motivation will be shared with our team! We are looking forward to your next stay with us. Best...

Reviewed 4 weeks ago via mobile

The people are very nice and the location is good. The rooms we have stayed in (3) all had very ill maintained, see photos. The bathroom doorframes are damaged and have turned yellow. Tiles with filled holes and all looking very old. Not what you expect in a 4 star hotel.

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Helpful?
Thank Edward B
RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear Mr Edward, First off all I would like to thank you for being our guest, and for staying in Crowne Plaza Maastricht. Thank you for your positive comments about our location and friendly staff. On the other hand, we would like to apologize for you’re disappointed about your bathroom experience. Kindly be assured that we treat this matter seriously...

Delft, The Netherlands
Reviewed 9 January 2017

Stayed here just before new years. The hotel is right next to the river Maas, it's a beautiful location. The breakfast was excellent, a lot of choice and good quality. There is a car park that with internal access to the hotel. The bed was incredibly comfortable.

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Helpful?
Thank MattyboyLeiden
RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear MattyboyLeiden, First off all I would like to thank you for being our guest, and for staying in Crowne Plaza Maastricht. We are delighted to hear that you’ve enjoyed your stay with us. Thank you also for pointing our beautiful location, excellent breakfast buffet and the convenience of a parking garage close by. We are looking forward to your...

Liverpool, United Kingdom
Reviewed 8 January 2017 via mobile

Great hotel, great location, great river view and spectacular breakfast ! Maastricht is one of my favourite places to visit, the food and shopping is fantastic... the whole place is very classy. Christmas markets were on and were lovely too !

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Thank nathalie l
Sluijsmans, Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear guest, Thank you very much for taking the time to write this review, we highly appreciate this. Thank you for your great compliment about our breakfast. We look forward to welcome you back in the future! With kind regards, Vivian Sluijsmans Front Office Manager

London, United Kingdom
Reviewed 31 December 2016 via mobile

Positives 1. Great location - close to nice places to eat with cuisines from around the world (Indonesian, Thai, Italian, France). - Boutique shopping right outside hotel. Reminded me of Covent gardens in London - 10 -15 min walk to more shopping and Christmas markets 2. Customer service - problem we raised with room heating were resolved quickly. 3. Two...

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Helpful?
Thank Andrew L
RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear Mr. Andrew, Thank you for taking the time to write a review of our hotel and for your very detailed hotel description and our neighborhood. Positive or negative, guest comments like yours are always a big help for us to improve our offers, services or even room amenities. Therefor we are sorry for not fulfilling all your expectations. Thank...

Brussels, Belgium
Reviewed 29 December 2016

We stayed for one night, the hotel is well located in a quiet location not too far from the railway station, and next to the river. Reception was very friendly, they had a room available for early check-in at no extra cost and asked if it was ok to give us a split level room (bed on a kind of...

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Helpful?
Thank Xenophon2NewDelhi
RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear Xenophon2NewDelhi. Thank you very much for your review of our hotel on TripAdvisor. We are pleased to read that you’ve enjoyed your overall stay with us, and for pointing out your comments regarding our staff and breakfast buffet. All your comments are highly appreciate and will be shared with our team so that we can continue to improve our...

USA
Reviewed 27 December 2016

The hotel is located along the riverwalk and the hotel dining room is stunning-not your usual hotel restaurant! We arrived after a very long day in a drizzling rain but the staff was waiting to help us with our car and from then on, we had superb service from the front desk staff throughout our stay. So many thoughtful amenities...

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Helpful?
Thank library48
RamonSchouwenberg, Assistant Front Office Manager at Crowne Plaza Maastricht, responded to this review

Dear library48, First off all I would like to thank you for being our guest, and for staying in Crowne Plaza Maastricht. To give guest a personal and friendly welcome is very important for our guest and one of our high standards; therefore it’s great to read your comments regarding your arrival at our hotel. On the other hand, we...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Crowne Plaza Maastricht is the best hotel to stay in the centre of Maastricht, the city of the Maastricht treaty. The hotel is unique and quiet situated on the river Maas, in the city centre. Crowne Plaza Maastricht is easy accessible and has its own underground car park.Crowne Plaza offers luxuriously regular rooms as well as Clubrooms on a 5-star level, all equipped with air conditioning and high-speed internet.You are sure to find excellent wining and dining in the hotel's restaurant 'de Mangerie'. The kitchen team prepares Mediterranean as well as local cuisine with fresh seasonal products.In addition the hotel offers 9 meeting rooms for gatherings up to 400 peoples, dinners up to 700 peoples and parties up to 1500 peoples. Here too, service is of primary importance and the staff goes just that step further when advising their guests.You find the historical city centre, were the bars with the famous terraces, shops and restaurants are situated, within walking distance. In short: Hotel Crowne Plaza Maastricht is the address for a wonderful stay and a successful gathering!Special events during the year in Maastricht: TEFAF:The European Fine Art Fair, Carnival, Preuvenemint, concert of André Rieu, Winterland. Pursuant to the Dutch legislation regarding the ban on smoking the hotel is entirely non-smoking by 1 July 2008. ... more   less 

Additional Information about Crowne Plaza Maastricht

Address: De Ruiterij 1, 6221 EW Maastricht, The Netherlands
Region: The Netherlands > Limburg Province > Maastricht
Price Range: £107 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Maastricht 4*
Number of rooms: 144
Reservation Options:
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Also Known As:
Maastricht Crowne Plaza
Hotel Style:
#7 Luxury Hotel in Maastricht
#9 Business Hotel in Maastricht
#9 Family Hotel in Maastricht
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Maastricht staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Maastricht staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view”
 of 5 bubbles morpethmum, 6 Nov 2016 | Read review
“For a few extra dollars you can upgrade to a larger room.”
 of 5 bubbles Chaslosh, 1 Nov 2016 | Read review
“Try to book a room with a terrace overlooking the Maas river, as you'll be able to contemplate the sunset”
 of 5 bubbles Fabrizio_FCR, 7 Oct 2016 | Read review
“There is a grocery store just around the corner very close. Like 300 feet from front door.”
 of 5 bubbles dc10rvr, 23 Sep 2016 | Read review
“Ask for a river view”
 of 5 bubbles jasper999, 23 Aug 2016 | Read review
5 of 5