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PH Hotel Oosteinde

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Oosteinde 15-17, 1017 WT Amsterdam The Netherlands
Lowest prices for your stay
US$111
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About

#220 of 418 hotels in Amsterdam
Location
Cleanliness
Service
Value
Located between Utrechtsestraat and the bubbly neighborhood "de Pijp" you will find this small gem. Design, boutique and our personal approach will make your stay an experience to remember. The entrance is almost theatrical, with aged mirrors and a beautifully lit staircase, warm materials combine with a rough look. Rainshowers, aircon, 40" TV. Tailormade beds and pillows for ultimate comfort.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Private check-in / check-out
Dry cleaning
Secured parking
Wifi
Shared lounge / TV area
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Extra long beds
Bath / shower
Seating area
Telephone
Clothes rack
Laptop safe
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, Dutch and 2 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
126Restaurantswithin 0.3 miles
33Attractionswithin 0.3 miles
360Reviews6Q+A35Room tips
Traveller rating
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  • 71
  • 26
  • 24
Time of year
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Popular mentions
Liz wrote a review Dec 2021
4 contributions
I politely asked for a refund as my partner had tested positive for covid (meaning I too am a high-risk exposure to others). They said they do not offer refunds, even for a medical exemption. They would clearly rather put their staff and fellow patrons at risk for covid than give a refund.
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Date of stay: December 2021
Location
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Morgane S wrote a review Dec 2021
1 contribution
This hotel has the worst customer service I have EVER experienced. I had a booking for this hotel over Christmas but as Amsterdam's borders are on the verge of closing have not been able to visit. The hotel never informed me that this was the current climate in the Netherlands, and I had to get in touch with them first to find out what was happening with my booking. They have offered no form of compensation or refund and were extremely rude over message and never picked up our calls. I am a student and cannot afford to be loosing over £300!!
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Date of stay: December 2021
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Kevin K wrote a review Jul 2021
2 contributions
When we got to the supposed hotel, we learned that we'd been sent to the wrong address. There is a different hotel where ours was supposed to be. We called the reception who told us that they didn't have our names in the system - I had a confirmation via mail, though. Apparently booking.com didn't send us an update before. However I had called the hotel a couple of weeks before arrival, and they didn't say anything about a new address... We were told the reception was at another address but we could stay in the hotel that we arrived at...?! This was denied by the very friendly receptionist at the hotel we arrived at. He explained to us that this had happened before and that PH Hotel was under new management. We then proceeded to drive to the actual address. Upon arrival we were offered "better rooms" including breakfast, which we were pleased with. As my parents were still careful and had decided not to come with us due to the pandemic and the Netherlands' approach to handling it, we were also offered that they could reschedule so we wouldn't lose money. This happened after we could talk to the manager, who ensured we'd be able to call her any time, which I thought was rather friendly. So we got to our rooms, which were quite spacious and very comfortable. Nice shower, comfortable beds. However, cleanliness wasn't always on point. It was quite dusty, one glass was still dirty and apart from receiving new towels, nothing was really cleaned the next day. The blow drier was broken. After a day in the centre of Amsterdam, we got back to the hotel and wanted to set a new date for my parents to reschedule. The man at the reception was already overwhelmed because there were three people filing complaints to him. He was phoning the manager and talking to different people at the same time. We waited and when it was our turn, I asked him if he could call the manager for us because I wanted to make sure that everything went according to plan. He told me that the manager wasn't there, to which I replied that he had just called her?! He offered to give us her mail address, which we refused because we were afraid of another chaotic mess up. So he called her and we spoke to her. The manager ensured that the date had been changed and I would receive a confirmation email. After getting back to the reception once more, I finally got my confirmation. Breakfast and check out were okay. The staff in the hotel was friendly yet sometimes very overwhelmed at the reception because they had to deal with a few complaints and tried to mediate between customers and management. Hopefully my parents will have a more organised stay there next year. (paying a deposit is not a usual procedure for a hotel, though...?!)
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Date of stay: July 2021Trip type: Travelled as a couple
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Nessan L wrote a review Nov 2020
1 contribution1 helpful vote
Over 300 euro down the drain forever before me and my partner even get to the hotel for our 4 night stay from the 10th to the 14th of January. Here in Ireland we have recently been informed by government that travel restrictions will disallow us from travelling after the 6th of January. When we consulted the manager of the reception about what could be done she told us that there's absolutely no chance of a refund and when we made her aware of our situation regarding the worldwide pandemic she replied 'there is no worldwide pandemic' and that we should talk to booking.com for a refund even though the hotel is clearly the one not authorizing even so much as a partial refund. We are both college students and have been saving up for this trip for a while so it is such a great shame and very frustrating that they could not have a bit more understanding for the people that keep them running during these times considering we gave them over a month in advance of warning that we could not make it due to travel restrictions. We have no choice but to cancel our stay and this hotel will be laughing all the way to the bank with our money when we do so. Terrible customer service and customer policy. Don't give these guys a penny
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Date of stay: November 2020Trip type: Travelled as a couple
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Shannon C wrote a review Nov 2020
1 contribution
I have made a reservation in this Hotel over the summer hoping that coronavirus would be a thing of the past by the time January came around. Obviously, this has not happened. Since then, in October, I have been in contact with the reception team of the property explaining how I do not feel safe to travel nor do I think I will be able to. My country is in a level 5 lockdown at the moment. The customer service has been terrible, they gave me no option to even receive a portion of my money back for my stay. Given the current times you would expect that they would be more understanding. As nobody can predict the serious levels the virus would reach. They offer no alternative, just continuously stating they will not refund me. Since then, myself and my partner decided since they outright refuse to refund us with months notice in advance that we cannot let our money go to waste, (both of us being full time college students we have no desire whatsoever to waste money), that we would request to at least change our dates to a later date, even though neither of us at this stage have ANY desire to stay at this place after the service we received. So I went online and logged into our booking.com account to try and request a date change, for some reason it was showing up the dates but not allowing me to request a date change, working as a hotel receptionist myself I understand this is the process required when changing reservation dates. So I called up the property again, and I was told I could not do this "by myself" and that I must submit a request to change dates, I explained to the girl that I could not do this and she continued to say the same thing so I went back to booking.com to try again. Very unhelpful. Still no luck, I called her again and asked if she could just log into booking.com herself and do this for me as I am aware she can do this as I stated previously I work in a hotel myself. But she refused and said it was not possible for her to do so. Laziness. I got onto booking.com eventually and a lovely lady is now helping me out. I am beyond disappointed with the service I received and the lack of understanding given the current circumstances. If I could give a 0 review score I would. Avoid at all costs
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Date of stay: November 2020
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PRICE RANGE
US$79 - US$311 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamDe Weteringschans / Centrum
NUMBER OF ROOMS
23
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Frequently Asked Questions about PH Hotel Oosteinde
Which popular attractions are close to PH Hotel Oosteinde?
Nearby attractions include Koninklijk Theater Carre (0.2 miles), De Duif (0.3 miles), and Magere Brug (0.3 miles).
What are some of the property amenities at PH Hotel Oosteinde?
Some of the more popular amenities offered include free wifi, breakfast buffet, and dry cleaning.
Which room amenities are available at PH Hotel Oosteinde?
Top room amenities include air conditioning, a flat screen TV, and a desk.
Is parking available at PH Hotel Oosteinde?
Yes, paid private parking on-site and secured parking are available to guests.
What are some restaurants close to PH Hotel Oosteinde?
Conveniently located restaurants include Graham's Kitchen, Utrechtsedwarstafel, and Bistrot des Alpes.
Is PH Hotel Oosteinde located near the city centre?
Yes, it is 0.9 miles away from the centre of Amsterdam.
Which languages are spoken by the staff at PH Hotel Oosteinde?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Dutch.
Are there any historical sites close to PH Hotel Oosteinde?
Many travellers enjoy visiting Anne Frank House (1.3 miles), Concertgebouw (1.0 miles), and Portuguese Synagogue (0.6 miles).