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Crowne Plaza Utrecht - Central Station, an IHG Hotel

Catharijne Esplanade 13, 3511 WK Utrecht The Netherlands
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Traveller (81)
Room & Suite (43)
Dining (24)

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#23 of 29 hotels in Utrecht
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Non-smoking hotel
Dry cleaning
Laundry service
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Air conditioning
Room service
Safe
Iron
Bath / shower
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Non-smoking rooms
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HOTEL STYLE
Business
Languages Spoken
Dutch
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Catharijne Esplanade 13, 3511 WK Utrecht The Netherlands
Name/address in local language
Crowne Plaza Utrecht - Central Station, an IHG Hotel
66Reviews1Q+A5Room tips

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Tiffen wrote a review 18 Feb
Melbourne, Australia770 contributions414 helpful votes
Great hotel and great location. The only dissatisfaction was the lifts. Only one was working and this made waiting a little difficult at times. That aside, the rooms were brilliant and the location equally so. Being so close to the station you could easily make your way back into Amsterdam should you fine the need but I would alway choose here to base myself.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Crowne Plaza, Owner at Crowne Plaza Utrecht - Central Station, an IHG Hotel
Responded 1 week ago
Dear Guest, Thank you so much for taking the time to share your experience with us. We are delighted to see that you had a wonderful experience with us. It is always a pleasure knowing that our guests are satisfied with our services and facilities. We truly apologize for the inconvenience regarding the elevators. We are glad to inform you that it has been fixed! We hope to have the pleasure of welcoming you back again soon! With kind regards, Crowne Plaza Utrecht
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tin_Manila wrote a review Jun 2023
Manila, Philippines377 contributions129 helpful votes
Hotel's Favourite
We love this hotel! It's location is just perfect -- very near the Utrecht Central station and many other places of interest, inside the mall and very accessible. We just walked from the hotel's mall entrance to Vredenburg, DomKerk, Oudegracht and the canal area. There's a Jumbo supermarket too near the hotel's mall entrance. And for those with heavy luggage, the mall lift (to/from station level) is just beside the hotel entrance. The staff especially in the cafe are friendly, warm and helpful. The breakfast buffet spread is the same every morning but everything tasted good. The room was spacious and comfortable and ours had a nice view. Wifi was fast, outlets were adequate. It lacked some bathroom or room knobs/hooks though and the shower handle should be wider to accommodate a bath towel. Overall, this is an excellent choice in Utrecht. Definitely worth the money!
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Date of stay: June 2023Trip type: Travelled with family
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Phil L wrote a review Dec 2023
Newport, United Kingdom26 contributions18 helpful votes
The Crowne Plaza is in a great location in the centre of Utrecht, right next to the railway station inside the neighbouring shopping mall. As some people seem to have difficulty in finding the entrance, I did ask for directions in advance as to where to find it and to check the mall was not closed, as I was arriving late, but with these I had no problems finding it. The mall doors are open 24/7 so access isn't an issue. Door was locked when I got there, but the intercom was promptly answered. Check-in took a few minutes as there was only one person on the desk and the two people in front took a while but someone else came out to help eventually, so this wasn't a huge problem. Room was great, large and quiet with a nice view over the city. There was the very occasional noise of movement from next door but this was not enough to be disturbing at night. Bed was large and comfortable and there was a low-level nightlight which is very helpful when getting up in the night. The bathroom had a decent walk-in shower. The wifi was a bit erratic but worked most of the time and some of the international TV channels including BBC1 did not work, though strangely BBC2 did, but then you're not on holiday to watch telly. Breakfast was well-stocked with plenty of choice, including cooked options. There are window seats, which have a nice view of the canal and you can enjoy watching the bikes and buses of the city passing by. The staff were all friendly and helpful. Unlike many hotels in the Netherlands now, there is still daily room service, though there are do not disturb signs if needed. There are plenty of eating places in the mall or around the station and Jumbo and Albert Heijn supermarkets in the mall to stock up on room snacks. It's a great location for a base to get around the country, as the trains now all use a contactless tap on tap off system, you can walk from your room into the station, straight through the barrier and onto the train in seven or eight minutes. It's also just a few minutes walk from the historic city centre with its beautiful canals, the cathedral and its many bars and restaurants. Had a great stay here and would definitely stay here again for my next trip to the Netherlands.
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Date of stay: November 2023
Value
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Service
Trip type: Travelled solo
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LauraDaveJames wrote a review Nov 2023
Solihull, United Kingdom4213 contributions864 helpful votes
We booked this hotel because of its central location, very close to the train station. It is located within the main shopping centre. The room was a good size and the staff were all excellent. We did, however, experience some problems during our stay with maintenance issues in the room. We reported these and had assurances that the issues would be dealt with. That being the case, we may stay again.
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Date of stay: November 2023Trip type: Travelled as a couple
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Response from IHG Service, Owner at Crowne Plaza Utrecht - Central Station, an IHG Hotel
Responded 3 Dec 2023
Dear LauraDaveJames, Thank you for staying at our Crowne Plaza Utrecht - Central Station while visiting Utrecht and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest. I am pleased that the service of our staff and the location of our hotel met your expectations. We strive to provide the best possible service as well as experience, and it is always great to hear from our valued guests how we are doing. I also took note of your feedback about the maintenance of our room. I assure you that I will share your comments with our team to provide a better experience in the future. Furthermore, I apologize for your observation. Once again, thank you for deciding to stay with us. We would be delighted if you visit us again in the future. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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USATravelerUK wrote a review Oct 2023
41 contributions14 helpful votes
Wow. Despite a strange entrance in the center of the huge shopping mall, this hotel couldn't be more convenient to Utrecht Central station. Super clean, good buffet breakfast, friendly English speaking staff. And being close to a direct train to Schiphol within 45 mins (the Sprinter train) is an added benefit. The only suggestion I have is that if you get a room with a seperate shower and deep bath, request a bath with grab bars.
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Date of stay: October 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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FrequentTraveller921 wrote a review Oct 2023
London, United Kingdom403 contributions210 helpful votes
+1
I stayed here for work. The room and bathroom were very clean. The room was very small, essentially just enough room for the bed (width-wise) and for a small amount of space to be able to get round it. The window was a strange concept where a first glass window was followed by another, about 50 cm further out. Both windows were open to the elements, so you got the noise of the rain echoing twice. Noise was the essential issue with this hotel. The rooms are so small and the walls so thin you hear everything next door. TV, talking, sneezing, snoring and everything else. The hotel is in a shopping mall and access is impersonal and rather unfriendly. You take an elevator from an unstaffed space up to reception. Call me old fashioned but I prefer to see people at the entrance. The hotel does have advantages like being in the mall and having restaurants (most fast food unfortunately) and a good supermarket in the building.
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Date of stay: October 2023Trip type: Travelled on business
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EyeCee wrote a review Oct 2023
Lara, Australia114 contributions101 helpful votes
We really enjoyed our 3 night stay at this hotel. We had a corner room with so much space and great views, we were quite shocked when we first walked in. The bathroom had a full size bath and separate shower that we really enjoyed. I highly recommend popping down to Lush in the mall for a couple of bath bombs for a lovely bathing experience. Anyway I digress. The staff were all lovely and professional. I read in another review about the house keeping being a little pushy and do agree, they turned up quite early (9-9.30ish from memory) and were adamant they couldn't come back in 30 minutes. It wasn't a big issue for us, just unusual and did prompt us to stop lazing around looking at our phones and get out to explore the town. Oh and the smell in the lift lobby on level 7 was gross, like a durian fruit. Sweet/rotten/strong. I did wonder if it was the air freshener they had plugged in. I just got used to holding my breath upon exiting the lift. A tip for finding the hotel entrance if arriving into Utrecht by train: Exit the station towards the mall (across the covered outdoor area), in the mall you want to aim for the food court that is down a set of escalators. The entrance to the hotel lifts is next to Starbucks. Highly recommend The Seafood Bar nearby, excellent food. Would we stay again? Yes, for sure.
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Date of stay: September 2023
Value
Location
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Trip type: Travelled as a couple
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BJAATL wrote a review Sept 2023
Atlanta, Georgia592 contributions287 helpful votes
5 night stay. High quality breakfast. Small gym. Good lobby and conference facility. Inside excellent mall with tons of food options. Connected to main train station. 854 is a large “corner” room with view of canal. This is a 3.5-4 star. Clean.
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Date of stay: September 2023Trip type: Travelled on business
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Stumu wrote a review Sept 2023
Shanghai, China45 contributions58 helpful votes
My expectations were already tempered but just too many things that never happened to me before after staying in many, many hotels for years. The worst was that whilst I had late check out, twice the cleaning staff just barged into my room. The first time didn't even knock while the Do Not Disturb was on the door. The second time there was a knock but immediately opened the door. After that I just left because clearly they were desperate to have the room. Never has anyone ignored the DND and just come in. Secondly I booked with breakfast but during check in no one mentioned about breakfast, nor was there any information about breakfast in the room. Luckily Utrecht is an awesome city with many cafes, so enjoyed a great breakfast outside. The room itself is nice, but very noisy. You can hear people next door, walking in the hall and doors closing. Clearly the communication between front of house and housekeeping is non existent. Honestly there are better options for this price range in Utrecht.
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Date of stay: August 2023Trip type: Travelled solo
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Response from Crowne Plaza, Owner at Crowne Plaza Utrecht - Central Station, an IHG Hotel
Responded 21 Sept 2023
Dear Stumu415, Thank you for sharing your experiences with us. I am very sorry to hear that your stay was not up to your satisfaction and highly regret the inconvenience and discomfort this has caused. know that the not right communication between the front-office and housekeeping is not the service we would like to give you! It will be discussed with the team as this should never happen again. Hopefully we will have another opportunity to Make It Right and convince you of our service standards. I'm also very sorry to read that you faced noise issuance during your stay. Please let me extend my sincerest apologies for this inconvenience and the discomfort, which resulted from this. All our guest rooms are isolated according to the strictest norms in soundproofing and the volume. I can totally understand that it must have been very disappointing to be disturbed by the noise nevertheless and am terribly sorry for the inconveniences this must have caused. I am sorry for any discomfort you might have faced. It would be a pleasure to welcome you back soon and show you we care. -Ryan, Front-Office Crowne Plaza Utrecht
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveler03297176951 wrote a review Aug 2023
1 contribution
+1
Pros- Fantastic location situated in a shopping mall and across the road from Utrecht Central train station. Excellent transport links, great selection of restaurants both in the shopping mall and local vicinity. Hotel was spotless and quiet, with a very good breakfast. All the staff were extremely friendly and helpful. Would definitely recommend this hotel if you are staying in the area. Premium king room was very spacious, with a great bathroom. The toiletries were good quality. Cons - there was a weird smell in the area by the elevator on 7th floor.
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Date of stay: August 2023
Value
Location
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Trip type: Travelled as a couple
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PRICE RANGE
£92 - £151 (Based on Average Rates for a Standard Room)
LOCATION
The NetherlandsUtrecht ProvinceUtrecht
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CROWNE PLAZA UTRECHT - CENTRAL STATION, AN IHG HOTEL - Updated 2024 (The Netherlands)

Frequently Asked Questions about Crowne Plaza Utrecht - Central Station, an IHG Hotel
Which popular attractions are close to Crowne Plaza Utrecht - Central Station, an IHG Hotel?
Nearby attractions include Canals area (0.3 miles), Museum Speelklok (0.3 miles), and Miffy's Traffic Light (0.2 miles).
What are some of the property amenities at Crowne Plaza Utrecht - Central Station, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Crowne Plaza Utrecht - Central Station, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Crowne Plaza Utrecht - Central Station, an IHG Hotel?
Conveniently located restaurants include The Seafood Bar, Sarban Afghaans Restaurant., and Dapp Frietwinkel Utrecht.
Are there opportunities to exercise at Crowne Plaza Utrecht - Central Station, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Is Crowne Plaza Utrecht - Central Station, an IHG Hotel located near the city centre?
Yes, it is 0.5 miles away from the centre of Utrecht.
Are any cleaning services offered at Crowne Plaza Utrecht - Central Station, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Utrecht - Central Station, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Crowne Plaza Utrecht - Central Station, an IHG Hotel?
Many travellers enjoy visiting Dom Tower (0.4 miles), Sint Catharinakerk (0.5 miles), and De Zeven Steegjes van Utrecht (0.6 miles).
Is Crowne Plaza Utrecht - Central Station, an IHG Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.