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Park Plaza Utrecht
Westplein 50, 3531 BL Utrecht The Netherlands
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Avg. £184 /night, 10/12 - 10/13
£243
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£170
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£96
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4.5
#11 of 30 hotels in UtrechtLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Park Plaza Utrecht is a five-minute walk from the picturesque centre of Utrecht, with its small canals, fascinating boutiques and quaint cafés. The Beatrix Theater near the hotel stages musicals and plays throughout the year, and the Nederlands Spoorwegmuseum is a must for all railway enthusiasts. Culture vultures will enjoy the Centraal Museum, the Domkerk and the Kasteel De Haar, while the Domtoren offers panoramic city views from its vast height. The hotel's 120 guestrooms all feature a minibar, Smart TV and a safety deposit box, and rollaway beds are available on request. Lovely views of the city centre are available in Executive Rooms, which also boast enhanced amenities such as Nespresso machines, rain shower, plush bathrobes and comforting slippers. On-site car parking is also available. Exquisite international cuisine is prepared at our restaurant and bar. Open daily for drinks, snacks and late dinners, and the cosy patio is ideal for a relaxing drink.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Centre with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Wardrobe / wardrobe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Dutch, German
Location
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 84 out of 100
84
85 Restaurants
within 0.3 miles
248Reviews0Q+A14Room tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
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Learn more about our review moderation.
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Detailed Reviews
There is a lot to commend the Park Plaza Utrecht. We were originally due to stay 18 months ago but due to Covid we had to postpone twice. When we emailed the Park Plaza to do this there was no fuss or issues and our emails were answered promptly and courteously and with much understanding and flexibility which we were very grateful for. The reception staff are welcoming and keen to help and always greet you or wish you a good day when you leave. The location of the hotel is good, a few minutes' walk from the station (a bit trickier a the moment as there is extensive construction work between the hotel and station and a short walk to the city centre. The room was good, we took an upgrade to an executive room at check in and was worth it. The room was large with a view over the station and towards the city. We had no noise issues being so near the tracks. The large bed was comfortable, there was a safe, hairdryer, coffee and tea making facilities, a large bathroom with good shower and sink, a desk, armchair and air conditioning. There was very good (but unsecure) Wi-Fi, a fridge and a huge TV screen with Dutch and international channels, which you can connect your device to if you want to watch from a streaming service. The lifts are reliable, there is a car park with a secure barrier and the COVID protocols are good, they will only enter your room to clean if you request it. There were a couple of downsides to the stay. When we requested housekeeping to make up the room, they did not replace the tea, we asked for more from reception and they brought the wrong type. The check-out app did not work so despite filling out the details online we had to do it again at Reception. The Nespresso machine seemed to be very temperamental and there were no instructions with it. But overall, the Park Plaza was comfortable and very good for our short city break to Utrecht.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elina PPHE, Other at Park Plaza Utrecht
Responded 5 Nov 2021
Thank you for taking the time to write a review, TokyoJimmy. It was such a pleasure to finally be able to welcome you! I am delighted that you welcoming, courteous team was to your liking. It is wonderful that you had a comfortable stay in your spacious, quiet and well-equipped room. I am sorry that the tea brought up to your room was not the one you had requested, and I also regret you experienced issues with the Nespresso machine. Do let us know next time as our team is available 24/7 to help. We look forward to welcoming you again on your next city break in Utrecht. Warm regards, Elina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely hotel, close to Utretch Central station and Utretch Centre. The room was comfortable with a shower that worked properly, electric sockets near mirrors for hair dryers. So often overlooked. A really big comfy bed & the best hotel buffet breakfast that catered for all.
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Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is a nice hotel, offering great desk and breakfast service. The location is very good, however you could hear the trains all day and night. We would definitely expect a better isolation in a hotel located near the Central Train Station. The hotel is stylish, however the cleanliness of the room was average. We had this hotel recommended to us exactly because of the cleanliness, so maybe it was just an unlucky circumstance, where the room has not been refreshed on the day of the check-in or on the day before. Also, the heating was not yet on, therefore it was quite chilly in the room. Good for the great blankets which kept us warm st night. Breakfast was great with lots of choices and great quality products and the young Receptionnist in training did a wonderful job and offered an excellent service. Thank you!
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Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerService PPHE, Owner at Park Plaza Utrecht
Responded 26 Sept 2022
Dear Alexandra, thank you for your valuable feedback and glad you enjoyed the breakfast spread as well as the hospitality extended by our colleagues. We are paying special attention to increased cleaning and disinfection of your room before and after your stay and we wish we could have known during your stay as perhaps we could have worked together to resolve your concerns. We hope we can welcome you again and truly impress you next time. Kind regards, Marylin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have mixed feelings about this hotel as some aspects were very good but the way the hotel is being managed during COVID times is poor. Mr H and I had an Executive room which was modern and clean. Coffee and tea was provided but the trays of available teas and coffee had obviously not been replenished in quite a while and there was no milk or creamer which are just basics. The shower was modern and nice with a good rainfall shower head. But again normal amenities like shower cap and vanity kit weren’t present. The rooms were quiet and we both had a great nights sleep as the bed was super comfy. My biggest issue with the hotel however was breakfast. When we checked in we were told we could only have an hour slot (perfectly understandable in COVID times) and only very early or really late 11-12 was left. We selected 11-12 but went down to breakfast a little earlier as we knew the hotel was busy. We arrived to find a bar area with the chef behind and a limited selection available not the usual Park Plaza standard. Mr H and I ordered some pancakes and omelettes with a bowl of fruit salad each and were told to come back up again if we wished and this is where the complete lack of sense or management was evident. Everyone that was on the 11-12 slot descended on the restaurant at 11am and it became so busy with people queueing on top of each other, no distancing and a complete lack of sense to manage the numbers that Mr H and I left early and didn’t get anything else. The queue for the chef was around 20 persons by this stage anyway! We have been to other hotels which keep the buffet stations and have a one way system and sanitising stations and this would have been a far more sensible solution! It felt that it was more a money saving issue than a COVID one! All the negatives would mean that I would not return. The hotel charges €22.50 for parking which is standard for the city. It is located a short walk from the centre and close to the main train station if arriving by train.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: I’d ask for a higher room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lucy Grimwood, Guest Services / Front Office at Park Plaza Utrecht
Responded 27 Jul 2021
Thank you for sharing your review, TravelswithMrH. I am sorry that you were disappointed with the Covid-19 measures we have introduced. All our measures have been introduced with the safety of our guests and team members in mind. We are therefore sorry to read about your experience at breakfast. We have policies in place to ensure social distancing is enforced and to manage queues, and will be working hard to ensure these policies are correctly followed in future. I am also sorry that certain amenities were not provided or replenished, I do hope this was quickly resolved. It is great you enjoyed the room and facilities. I hope we will have the opportunity to welcome you again and to surprise you with a breakfast experience you really love in future. Kind regards, Lucy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is located right next to the central station of Utrecht and very close to the city centre. Great hotel experience; wonderful service, delicious breakfast, beautiful rooms. Looking forward to come back!
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elina PPHE, Owner at Park Plaza Utrecht
Responded 6 Oct 2020
Thank you for your amazing compliments, lalaland8928. We are thrilled that your stay with us was such a wonderful experience for you. We cannot wait to welcome you again for an equally pleasant stay! Warm regards, Elina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have enjoyed our stay so much! Lovely hotel and the staff went above and beyond! We had a reservation at the nearest bowling alley but there was an issue there. The front office manager called them and had it solved easily which was very pleasant and eventually we had a great night. The beds were great and we've loved the pillows! The breakfast was really good, we've ordered eggs and had them served the way we've wanted them. My husband went to the gym and he needed nothing more than the hotel provided for. I would recommend the hotel to anyone, especially because it is in walking distance from the city center. Utrecht is a great place and is easily accessible, a lot of people go to Amsterdam but Utrecht is so much nicer!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Elina PPHE, Owner at Park Plaza Utrecht
Responded 12 Oct 2020
Thank you for your beautiful words and nice recommendation, Simon23ars. We are so happy you love Utrecht as much as we do! We are delighted that you enjoyed your comfortable bed and tasty breakfast and that you appreciated our helpful team. We cannot wait to welcome you again. Warm regards, Elina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location being close to the Utrecht Central Station and the mall, good facilities beautiful room that is spacious was happy to have a kettle to make my tea or coffee in the room as Utrecht is very cold. The breakfast was a good spread of everything, fruit, cereal, juices, Bacon, chipolatas wonderful wonder baked breads and cakes. The Breakfast was the highlight of the day. I would recommend the hotel to anyone coming to Utrecht and I would return should I get the opportunity to visit Utrecht again
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Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerService PPHE, Owner at Park Plaza Utrecht
Responded 6 Apr 2023
Dear Patkamau, thank you for taking the time to share your feedback from your visit to Park Plaza Utrecht. We are delighted to read from your review that you enjoyed your recent stay with us. We are happy you also loved our breakfast. It is always a pleasure to have you as our guest and we look forward to welcoming you back. Kind regards, Senami
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was decent. The location is convenient to downtown. The grounds are unattractive. The hotel is clean and the restaurant is okay. There is not much selection in the lunch and dinner menu. Curried chicken with rice was the special of the day 3 of the 10 days I was there. It was good, but nothing to write home about. The room service was sub-par. Dirty dishes left behind, never vacuumed, frequently there was no soap left in the rooms.
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Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerService PPHE, Owner at Park Plaza Utrecht
Responded 1 May 2022
Thank you for your review, SandiR675. While I am happy you had a pleasant stay with us, and our hotel and location were to your liking, I am sorry to hear your disappointment with the cleanliness of your room. I wish our colleagues knew that you wanted your room to be daily serviced as our colleague could attend your room more often throughout your stay on request. We look forward to seeing you again. Kind regards, Natacha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for late May bank holiday firstly the area surrounding the hotel is not particularly nice lots of groups of males hanging around near by and on the corner of the tunnel by the cycle park
The room was ok we opted to have our room serviced -clean towels had been thrown on the shelf ,shower gel , shampoo and conditioner were not replenished nor was the tea and coffee etc. breakfast buffet was adequate Nothing exciting some item had been standing for a while as the cakes had dried out , sliced tomatoes had dried out a bit there is no cooking station this is more like a Holiday Inn express Buffett. Our room was on the 2nd floor next to the lift, but never any sound in the room the view from the window if you can call it that overlooked the train line and car park again no noise from the trains The room was on the small size. On a plus note we slept very well probably a good 20-30 minutes walk to restaurants and bars
The room was ok we opted to have our room serviced -clean towels had been thrown on the shelf ,shower gel , shampoo and conditioner were not replenished nor was the tea and coffee etc. breakfast buffet was adequate Nothing exciting some item had been standing for a while as the cakes had dried out , sliced tomatoes had dried out a bit there is no cooking station this is more like a Holiday Inn express Buffett. Our room was on the 2nd floor next to the lift, but never any sound in the room the view from the window if you can call it that overlooked the train line and car park again no noise from the trains The room was on the small size. On a plus note we slept very well probably a good 20-30 minutes walk to restaurants and bars
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CustomerService PPHE, Owner at Park Plaza Utrecht
Responded 29 May 2024
Dear Surbiton53, warm greetings from Park Plaza Utrecht and we sincerely appreciate your recent stay with us and detailed feedback. We are pleased to hear about the positive aspects of your stay. However, we deeply regret that certain areas fell short of expectations. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Kind regards, Senami
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in Park plaza - Utrecht for a week and I had an amazing time . It is perfectly located just 5 minutes walk from Utrecht central station and tram station. Also close to all the canals, restaurants and big malls. I had booked a superior twin sharing room. I loved my clean and spacious room, which had all the amenities , and overlooked the parking lot at the Back, so i would say it was not a great view.The bathroom was decently big . It was better than I had expected and my stay was very comfortable. Hotel has a beautiful positive vibe.
To top it all , The detox drink, stroop waffles and apples kept in front of the reception, felt very warm and welcoming. The staff were very efficient, warm and helpful, would go out of their way to help .The breakfast spread was pretty decent, good mixture of hot food and cold cuts. The only thing that was annoying, was that the glasses in the room were not changed frequently in spite of them being dirty with my having had my soups. It is slightly on the expensive side , but good value for money. City tax should be included in the hotel price. Having said that, I will definitely stay here again.
To top it all , The detox drink, stroop waffles and apples kept in front of the reception, felt very warm and welcoming. The staff were very efficient, warm and helpful, would go out of their way to help .The breakfast spread was pretty decent, good mixture of hot food and cold cuts. The only thing that was annoying, was that the glasses in the room were not changed frequently in spite of them being dirty with my having had my soups. It is slightly on the expensive side , but good value for money. City tax should be included in the hotel price. Having said that, I will definitely stay here again.
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Date of stay: June 2024Trip type: Travelled solo
Room Tip: Don’t get up early and rush, it’s a laid back small town.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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"You can park in front of the hotel instead of looking for public parking as we were told"Read full review
PRICE RANGE
£92 - £181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
park plaza utrecht hotel utrecht, utrecht park plaza
LOCATION
The NetherlandsUtrecht ProvinceUtrecht
NUMBER OF ROOMS
120
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Park Plaza Utrecht
Which popular attractions are close to Park Plaza Utrecht?
Nearby attractions include Mad Cow Comedy (0.3 miles), Beatrix Theater (0.2 miles), and TivoliVredenburg (0.3 miles).
What are some of the property amenities at Park Plaza Utrecht?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Park Plaza Utrecht?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Park Plaza Utrecht?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Park Plaza Utrecht?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Park Plaza Utrecht?
Conveniently located restaurants include The Seafood Bar, Bunk Restaurant Utrecht, and O' Panuozzo Napoli.
Are there opportunities to exercise at Park Plaza Utrecht?
Yes, guests have access to a fitness centre during their stay.
Is Park Plaza Utrecht located near the city centre?
Yes, it is 0.8 miles away from the centre of Utrecht.
Are any cleaning services offered at Park Plaza Utrecht?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Plaza Utrecht offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Plaza Utrecht?
The staff speaks multiple languages, including English, German, and Dutch.