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Bastion Hotel Utrecht

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205 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Overal en nergens
Reviewed 2 weeks ago

See comments in room tip. Dreadful standards for the fee charged. Do not deserve the custom. Discourteous personnel, dirty tables in restaurant. Breakfast buffet bar dirty. Incapable of issuing invoice in name of company.

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Helpful?
Thank Reizenbei
BastionHotels, E-commerce at Bastion Hotel Utrecht, responded to this review

Dear guest, We appreciate that you have taken the time to write this review. We clearly did not live up to your expectations and we would like to apologize. We take notice of your review and use it to implement changes where needed. We hope to welcome you again and give you the positive experience we aim to give all...

Kenilworth, United Kingdom
Reviewed 3 weeks ago

I stay at this hotel twice a year . On previous stays the level of service at the bar and restaurant has been poor . Young rude staff , not trained and very unprofessional . This I am glad to say has changed . There were enough staff to cover the bar , reception and restaurant . They were all...

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Helpful?
Thank Peter H
BastionHotels, E-commerce at Bastion Hotel Utrecht, responded to this review

Dear Peter, Thank you very much for the time taken to write us this review. We are most happy and proud that we were able to impress you this time. In our option there is always room for improvement and it is thanks to reviews like yours that we are able to improve. Hope to see you again soon at...

Berlin, Germany
Reviewed 3 weeks ago

The hotel is hardly advisable for business trips. Especially given the mismatch between its price (about EUR 105 per night without breakfast) - In the room I stayed in (62), there was only a small, open closet, consisting of two parts, one for hanging and one for placing clothes. - The floor between those two parts had apparently not been...

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Helpful?
Thank rjp950
BastionHotels, E-commerce at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you very much for your stay with us. I am sorry to hear that your stay was not what you expected. Please accept our sincerest apologies of the inconvenience you had. Guest comfort is of the utmost concern to us and hour hotels are committed to making every possible effort to provide comfortable environment. You review will...

Cluj-Napoca, Romania
Reviewed 4 weeks ago via mobile

I stayed around 7 days and even though my colleagues had their fare share of experiences with this hotel I can say that it was uneventful. There is a smoking lounge for people who are into that kind of thing but it is not very well ventilated. The breakfast is below the average seen at hotels with the same amount...

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Helpful?
Thank Marius J
BastionHotels, E-commerce at Bastion Hotel Utrecht, responded to this review

Dear Marius, Thank you very much for your review. We are very pleased to read that you had such a pleasant stay in out hotel. Guest comfort is of the utmost concern to us and our hotels are committed to making every possible effort to provide a comfortable environment. We shall make sure the housekeeping gets notified about the spider....

Paris
Reviewed 31 October 2016

A nice weekend in Amsterdam, enjoyed utrecht city near to amsterdam, hope a left service at the next time.... after all the 3 nights passed at Bastion Hotel was perfect, a recommend it fot 4 all the visitors.

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Helpful?
Thank 751aissam
BastionHotels, E-commerce at Bastion Hotel Utrecht, responded to this review

Dear guest, Thank you very much for your review and we are most happy to hear you had a great time at Bastion Hotel Utrecht. We hope to see you soon at one of our hotels. Kind regards, Team E-commerce

Reviewed 11 September 2016

i stayed here in 2014 /2015 for 4 fases off work and spend 3-4 weeks in this hotel, after the first fase we got an upgrade from the room. the rooms are nice and parking is near the hotel on private parking, the service is good and had 4 times ( 3 weeks) a great stay in this hotel, dinner...

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Helpful?
Thank Roger S
BastionHotels, e-commerce at Bastion Hotel Utrecht, responded to this review

Dear Roger, Great to hear that you enjoyed your stay at Bastion Hotel Utrecht! We are looking forward to your next stay! Kind regards, Team E-commerce

mumbai
Reviewed 7 September 2016

pros: free wifi room was spacious breakfast was good shower was good free water bottles at reception cons: about 25 euro by taxi ways from city centre room keycards keep deactivating no lock on bathroom door next to highway

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Helpful?
Thank tascha007
BastionHotels, E-commerce at Bastion Hotel Utrecht, responded to this review

Dear Tascha, Thank you for staying at Bastion Hotel Utrecht! We are glad to hear that you enjoyed your stay. Hopefully our colleagues at the front desk were able to inform you about public transportation from and to the hotel! Kind regards, Team E-commerce

Reviewed 9 August 2016 via mobile

Very good hotel. Near the shops. Very good international breakfast. Nice rooms. The only thing we missed was airconditioning, and a fridge in the room. The hotel has a very nice terras on the 4th floor with a lot of cocktails.

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Helpful?
Thank Jeroen S
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Dear Jeroen S, Thank you kindly for sharing your experience at Bastion Hotel Utrecht. We're happy to hear you've enjoyed your stay with us. Your copliments about the breakfast and our rooms are highly appreciated. Did you know our Deluxe rooms come equipped with a fridge? We hope to welcome you back again sometime! With kind regards, Team E-Commerce

Dublin
Reviewed 11 July 2016

Even though we booked this hotel last minute, we were very happy to be greeted by friendly staff, rooms are comfortable, we had great dinner and breakfast was very satisfactory with a lot of choice. Will recommend this to my friends.

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Helpful?
Thank monikasK6329GP
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Dear monikasK6329GP, Thank you very much for taking the time to review your experience at Bastion Hotel Utrecht. Your comments about the staff, the rooms and our restaurant are highly appreciated. We hope to welcome you and your friends to Bastion Hotels again sometime! With kind regards, Team E-Commerce

Coron, Philippines
Reviewed 11 July 2016

For me, my requirements, this is an excellent hotel. Nice friendly personnel very helpful. Easy with the bus and tram-stop close by. The majority of the meal choices are good. I will surely use this hotel again next time I will be in that area.

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Helpful?
Thank Gunnar d
BastionHotels, Guest Relations Manager at Bastion Hotel Utrecht, responded to this review

Dear Gunnar D, Thank you kindly for taking the time to share your experience at our hotel and your compliments about the staff. We look forward to welcoming you back to Bastion Hotel Utrecht sometime! With kind regards, Team E-Commerce

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Laundry Service
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
Bastion Hotels stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Hotel Utrecht offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility The location along the A12/exit 17 makes the hotel well accessibleby car and the hotel offers free parking. For business meetings the hotels has nine meetingrooms, which are suitable for 14 up to 36 people. De well equipped rooms offer a plasma tv with a beamer, a laptop connection and air - conditioning. It is also possible to make a reservation for packages including lunch and dinner. From the hotel the Jaarbeurs, the Uithof and the shopping mall of Utrecht are easy to reach. De Fast Tram takes guests within approximately 5 minutes to the Jaarbeurs as well as the centre of Utrecht. In the centre guests will find beautiful historical buildings, churches, museums and a lot of shops for hours of shopping pleasure. Rooms The 80 comfortable rooms in the hotel are equipped with two twin beds, a television, a telephone, a modem, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. The Deluxe rooms are more spacious than the comfort rooms and are extra equipped with a bathroom with a shower, a toilet and a hairdryer. Food & Beverage At Bastion Hotel Utrecht guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more   less 

Additional Information about Bastion Hotel Utrecht

Address: Mauritiuslaan 1, 3526 LD Utrecht, The Netherlands
Region: The Netherlands > Utrecht Province > Utrecht
Price Range: £59 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bastion Hotel Utrecht 3*
Number of rooms: 146
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Bastion Hotel Utrecht staff and other travellers.
3 questions
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London, United Kingdom

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Questions? Get answers from Bastion Hotel Utrecht staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dirty socks left in the cupboard, half open shampoo bottle from previous guest in an uncleaned shower. No follow up service in the restaurant. Incapable of issuing a receipt in company name. Unprofessional, discourteous personnel with the exception of the receptionist who cleaned up the room. ”
 of 5 bubbles Reizenbei, 18 Nov 2016 | Read review
“Take this hotel down / out of business!”
 of 5 bubbles csD2893EF, 27 May 2016 | Read review
“Get use to little rooms.”
 of 5 bubbles 85fabiand, 26 May 2016 | Read review
“Nice & warm room- you may want to turn heating down!”
 of 5 bubbles Dr.Livingstone, 19 Apr 2016 | Read review
“The bedroom had an horrible smell due to an old sandwich standing in the bin from previous room user! Bathroom not very easy to use as water goes under the shower door .”
 of 5 bubbles 851claudem, 17 Mar 2016 | Read review
5 of 5
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