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Paleis Hotel: a unique guest service experience Welcome to our beloved Paleis Hotel! I have been the proud owner of this wonderful hotel since 2014. You have come to the right address for a very special and unique guestservice experience. Together with all the members in our lovely, knowledgeable and passionate Paleis Hotel family, we work tirelessly day and night to ensure there's nothing left to be desired. We can you tell you everything about our 'home away from home' experience of course, but seeing that we greatly value the opinion of our guests, we thought we'd best let them speak on our behalf. We look forward to welcoming you as a guest in our hotel, giving you an experience you're not likely to forget anytime soon. Warm regards, on behalf of the entire Paleis Hotel family, Marja Hillebrand - Proud Owner
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Boutique
Romantic
Languages Spoken
English, Dutch
Location
Molenstraat 26, 2513 BL, The Hague The Netherlands
Name/address in local language
Paleis Hotel
873 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Came to Den Haag for a short break and to visit the Keukenhof gardens nearby. The hotel is down a narrow quaint street, there is parking available which is secure and paid to the hotel. We were greeted by friendly staff when we arrived after our long journey,coffee was provided, everything was explained fully and not rushed at all. We had room 107 which was a large room with a very large comfortable bed. We didn’t need much from the staff while we were there but the Polish lady ( sorry I don’t know her name) who checked us in always found time to have a pleasant chat. Breakfast there was a small offering and unfortunately for me there wasn’t any gluten free options, they do offer a small discount at a couple of local cafes. All in all a good stay
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Date of stay: April 2024Trip type: Travelled as a couple
Room Tip:Parking and driving down the narrow streets can be daunting, may struggle in some areas with a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PaleisHotel , General Manager at Paleis Hotel
Responded 23 Apr 2024
Dear guests, Thank you so much for the wonderful review! We are happy you enjoyed your stay with us. For the next time, we do offer gluten free options in our external breakfast cafés. Hope to see you soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The greatest thing about this hotel is the staff. Miranda and Naomi of the front office were very helpful and friendly, ensuring maximum convenience for my travel schedule. The housekeeping attendant was thorough, picking up and even folding clothes I left on the floor.
The location is another strength of the hotel. Walking from Den Haag Centraal (the main training station) takes barely 20-25 minutes. At the same time, tramlines to the station or elsewhere are really close by. Lots of shops and restaurants and supermarkets are also nearby...but it is still quiet at night for good sleep.
The only problem was some leaking by the windows of my room and the slightly broken plastic strip of the shower door.
Overall, it's a nice hotel. Miranda asked me upon checkout if I would stay in the hotel again. My answer was YES.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PaleisHotel , General Manager at Paleis Hotel
Responded 1 Nov 2023
Dear guest, Thank you very much for your kind words. It is very important to us that our guests are happy and it means a lot to know that you experienced your stay at the Paleis Hotel so positively. And thank you for the feedback we will bring this to our manager's attention. We look forward to seeing you again in the future. Warm regards, The Paleis Hotel family
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These reviews are machine translated from their original language. Show machine translations?
Stayed here one night in an executive room at the rear. These rooms are quieter , the front and side can cause noise pollution . In the small alley opposite (photo) is the access to the parking . To get to the hotel you have to go down a very narrow pedestrian street, a challenge and especially with a large car. Parking €29 per night but really ideal . There is the possibility of a small breakfast in hotel, book the day in advance. Small living room with drinks ( payment ) and coffee and tea facilities as well as cakes . There is a small lift available. Room nice and palace like decorated . Fine bed and good mattresses , bathrobes and slippers, safe and coffee and tea facilities provided . Bathroom fine, shower in the bath , if walking difficulties may be awkward . Room well darkened by the thick curtains overlooking courtyard garden. For a stay right in the center with everything within walking distance highly recommended! Have had a nice stay.
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Automatically translated
Date of stay: October 2024Trip type: Travelled as a couple
Room Tip:Kamer aan de achterzijde is rustig
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a very nice double room which had its windows towards a small side street filled on both sides with small tables and chairs. The people were the outside part of local restaurants and bars. They were very noisy throughout the evening until quite late. Sleeping was an issue and we were unable to open the windows as the noise would have been even worse. We understand that this is a city centre hotel but sleep should be the priority. The manager on our last day said that the windows are to be replaced so hopefully the problem may be resolved. However, our room was lovely, clean and spacious and we had a very adequate ‘small’ breakfast which was not included in the price of the room. All the staff were very helpful and polite.The hotel is perfectly situated for city exploring.
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Perfectly situated for exploring.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PaleisHotel , General Manager at Paleis Hotel
Responded 31 Aug 2024
Dear guest, We are very sorry to hear that you have experienced nuisance from the sounds on the street. We sincerely apologize for the inconvenience caused to you. We understand your disappointment and strive to fix this problem as soon as possible. We would like to thank you for your kind words! We are pleased that you experienced the service as excellent and that you enjoyed the beautiful room in our historic hotel. We hope to welcome you again to the Paleis Hotel in the future Warm regards, The Paleis Hotel family
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Very hospitable, friendly and correct. The temperature of the room was a bit cold, but an extra heater was provided. Breakfast not in the hotel, but in a very nice lunchroom (choice of 2, we chose Palmetta). Lively environment, great atmosphere. Directly around the corner is the French restaurant Pastis, highly recommended to combine a visit to this hotel! The small streets and the buzz in the restaurant gave us a Parisian vibe!
This hotel is within walking distance of all museums and sights of the city center and is located in the Latin Quarter of The Hague.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was so comfortable - felt like home away from home. The mattress was excellent and the room was decorated very elegantly, yet it felt informal and cosy. The location was excellent - in the heart of the old town, yet very quiet. We also came by bicycle and the hotel was very accommodating in storing our bikes in a secure location.
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Date of stay: July 2022
Rooms
Cleanliness
Service
Room Tip:This was luxury at an affordable price
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PaleisHotel , General Manager at Paleis Hotel
Responded 17 Oct 2022
Thank you for your review, we are grateful you took the time to write a review. Our aim is to make our guests feel comfortable and at home in our Paleis Hotel. Therefore, it is rewarding to notice that we are succeeding. Warm regards, The Paleis Hotel family
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Lovely boutique place in the heart of hip and happening ‘Hof kwartier’, just minutes from Noordeinde Palace, the upscale shopping district of Hoogstraat, Noordeinde and Plaats, the ‘Buitenhof’ parliament complex, and the Mauritshuis Museum. Great places to eat and drink around the corner. Rooms are good-sized and furnished in style; so more cosy than all around efficient. Our room was at the back of the hotel, which is probably quieter than being on the lively Molenstraat (so it’s up to what you prefer). Staff is happy to help, but we visited in late June-early July, so there was no staff after five; a bit of a bother if you find out they forgot to replenish the coffee. A Nespresso machine would be more fitting in this kind of hotel. The hotel is still ‘starting back up’ after the lockdown, so no breakfast buffet (yet), and the staff is very willing to help to make the morning picknick basket to your liking. A walk-in shower to replace the shower in the tub would be a good upgrade, as would new carpeting or, better yet, wooden floors. The hotel has bicycles for rent and parking for cars. If you like style over efficiency, and old downtown over flashy suburb, this is a good bet.
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Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were one of only two guests here due to NL lockdown rules and arrived to learn all restaurants were closed. The owner was so kind to set up the dining room for us and directed us to a great takeaway. We dined in style with the lovely hotel to ourselves. Our room was large and nicely decorated and the location is on a pedestrian street with great shops, bars and restaurants (which are normally open). The best part was that our dog was welcome too and even got treats and a blanket to sleep on. It’s very rare to have a boutique hotel that accepts pets so we really appreciated that! Highly recommended!
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Date of stay: January 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at Paleis Hotel Den Haag for 3 days. We received emails and notifications from the team regarding our stay, check-in, and parking (which was appreciated because parking spaces are notoriously difficult). Everything was done smoothly. We travelled with our small dog and the wonderful people at the hotel provided us with a blanket and some doggy treats for him as well. The hotel is located in a central location with easy access to all the sights in Den Haag. Because the hotel is in the middle of a crowded, popular street, the noise from outside is heard in the rooms but the hotel provides you with earbuds so it is not a problem. All in all, a wonderful place in an amazing location with lovely people who assist you. Would definitely stay at Paleis Hotel on subsequent trips.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marja Hillebrand, Owner at Paleis Hotel
Responded 11 Jun 2022
Thank you very much for choosing the Paleis Hotel and taking the time to share your opinion about our hotel. We are delighted to hear that you had an enjoyable stay and we hope to be able to welcome you again in our hotel sometime in the future. Yours sincerely, The Paleis Hotel family
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Nice, small and cozy Hotel with atmosphere in the city center of den Hague. However, they do not serve breakfast, which gives the hotel a big minus. They offer breakfast on cafeteria Anne&Max 2-300 meter away from eighth o’clock in the morning. But serving the food takes 30 minutes there, and to much of the morning is spoiled. With breakfast, I would have given two points more (top score)
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PaleisHotel , General Manager at Paleis Hotel
Responded 21 May 2022
Thank you for taking the time to write a review. Unfortunately due to Covid reasons we do not serve breakfast in the hotel anymore. We are sorry to hear that your experience with Anne&Max was not as you expected. We hope this will be improved in the future. Warm regards, The Paleis Hotel family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Sir, Madam,
Thank you for contacting Paleis Hotel. I'm not sure I understand your question correctly and as there is a 24 hour delay in all correspondence via Tripadvisor, I kindly ask you to contact me directly via phone on 0031-641195363, so I can answer all questions you might have.
Warm regards,
Marja Hillebrand
Managing Owner
Paleis Hotel
There are more places to choose from in the The Hague area.
PRICE RANGE
£143 - £176 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
paleis hotel the hague
LOCATION
The NetherlandsSouth Holland ProvinceThe HagueKortenbos
NUMBER OF ROOMS
24
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