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Ibis Brussels Waterloo

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Ibis Brussels Waterloo
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351 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

This property has been refurbished and decorated to become a standard Ibis hotel. The rooms can be very compact, as we have experienced, however on this trip we were able to book a larger 3 person room. For the two of us, this made it a pleasant stay. Overall we found the hotel to be basic but clean, with good... More 

Helpful?
Thank Chraeh
London, United Kingdom
Level Contributor
176 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 3 weeks ago

An Ibis hotel can rarely be rated better than average, it is a brand one choses for price rather than quality, butting up with a known quantity - the rooms are pretty much the same all over the world. This was no exception (thugh outrageously overpriced, like all hotels in Belgium), the room was as expected, nothing more, nothing less.... More 

Helpful?
Thank andrasz
ibisBrusselsWaterloo, General Manager at Ibis Brussels Waterloo, responded to this review

Dear Guest, Thank you for taking the time to write about your recent stay at ibis Brussels Waterloo. We are sincerely sorry that your visit did not reflect the standards that we set for our hotel. We value your comments in general, we regret to know that your expectations regarding internet access were not met. We will of course take... More 

Travellers are raving about these Waterloo hotels

Serbia, Belgrade
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

I was staying in Ibis Waterloo four days because of my business trip. I got a standard room, it was very very small, 2 beds together and a table, no space for anything else. You can just walk around it. The bathroom was almost inside the room itself, separated with something that looked like a plastic door. It is ok... More 

Helpful?
Thank ana_vuk
Colombo
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 weeks ago

Visited there as a part of tour group, travel across Europe. Lack customer focus and management skills. Not professional enough to handle large groups. Was somewhat rude when asked about the availability of the food during breakfast.

Helpful?
Thank dharmappriya
ibisBrusselsWaterloo, General Manager at Ibis Brussels Waterloo, responded to this review

Dear Guest, You was as mentioned a participant of a large a touristic group. We have a fixed a breakfast schedule, which was communicated by your tour leader according to your program and your departure time. Our staff just tried to explain you that. Best regards, Hicham Benali ibis Brussels Waterloo More 

Helsinki, Finland
Level Contributor
10 reviews
4 hotel reviews
Reviewed 19 October 2016

The hotel has great car parking, located close to a mall and other eateries, Although its in belgium there is a dominoes AND pizzahut close by, The restaurant connected to the hotel is independant from the hotel but it is where breakfast is served. The staff are friendly. The rooms are standard clean comfy ibis rooms. Although during the cold... More 

Helpful?
Thank Traveling_Socrates
london
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 September 2016 via mobile

Stayed over night at the ibis, room clean but basic, not a kettle or a glass , seamed that last evening that the reception and barman were the same person, although a really nice guy, does need to try to complete one task at a time , location seems very convenient.

Helpful?
Thank inthesun09
Basingstoke, United Kingdom
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2016

This was a below average Ibis. No AC on a sweltering night, pokey room and awful staff attitude in the restaurant. Reception was fine and the veal meal at dinner was delicious. A lot more client care from staff would not go amiss. My party of 20 were underwhelmed. Rhydian

Helpful?
Thank Rhydian V
Bradford, United Kingdom
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 22 August 2016 via mobile

I have used many Ibis hotels throughout Europe , and I will say that the staff at Waterloo were by far the most miserable and rude I have had the misfortune to meet. Everything appeared to be a hassle, with the skinny bald bar tender rolling eyes and taking my room card when I could not remember my room number..... More 

Helpful?
Thank Peter M
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2016

Upsides: Good clean hotel in the heart of Waterloo. Relatively quiet despite the central location. Helpful staff. Lots of secure parking behind the hotel. Downsides: Expensive breakfast (We were two adults and 5 children (aged 7 to 15) and were there for two nights which meant something like 150 euros just for breakfast. For some reason, the bathroom/shower room smelled... More 

Helpful?
Thank Charles F
ibisBrusselsWaterloo, General Manager at Ibis Brussels Waterloo, responded to this review

Dear Guest, Thank you for your kind review, I am delighted that you enjoyed your stay with us and hope to welcome you back again! With warm regards, Hicham Benali ibis Brussels Waterloo More 

Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 July 2016 via mobile

Very Basic Hotel, coach parking not available overnight. Crammed check in desk on the crossroads to restaurant. Confusing floor accesebility. The most diappoint in was attitude of the morning shift staff at restaurant. There was many items missing and not topped up in the buffet table. When asked politely the restaurant staff to top it, they ask us wait wait... More 

Helpful?
Thank Reji Thomas M
ibisBrusselsWaterloo, General Manager at Ibis Brussels Waterloo, responded to this review

Dear Guest, I kindly ask you to contact me directly on h3543-gm@accor.com in order to discuss your comments further. You stayed with us as member of leisure group, the organisation for hosting the groups in the breakfast area are not the same as the individual guest. It seems that a huge misunderstanding have caused the incident reported Many thanks and... More 

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff

Additional Information about Ibis Brussels Waterloo

Address: Boulevard Henri Rolin 5A, Waterloo 1410, Belgium
Region: Belgium > Wallonia > Walloon Brabant > Waterloo
Price Range: £49 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Brussels Waterloo 3*
Number of rooms: 100
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Questions & Answers

Questions? Get answers from Ibis Brussels Waterloo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not the roof rooms”
 of 5 bubbles Traveling_Socrates, 19 Oct 2016 | Read review
“Make sure you specify that you want AC in your room.”
 of 5 bubbles CharlesF853, 19 Jul 2016 | Read review
“Make sure on what is included!!!”
 of 5 bubbles henryborgbarthet, 6 Jul 2016 | Read review
“Rear rooms less noisy”
 of 5 bubbles Harvrm, 30 Jun 2016 | Read review
“Rooms are better at the back - but other guests tend to bang the heavy doors”
 of 5 bubbles Pete6e, 14 Jan 2016 | Read review
5 of 5
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