The Hotel Brussels
Boulevard de Waterloo 38, Brussels 1000 Belgium
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US$211
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US$211
Fully refundable before Sun, 10 Dec
No prepayment needed
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US$181
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Room & Suite (1029)
Dining (227)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#56 of 609 hotels in Brussels
Location
Cleanliness
Service
Value
Travellers' Choice
The Hotel is changing Brussels. One of the most exclusive and fashionable addresses in Brussels. A superb combination of city views and excellent accessibility. The Hotel changes the way you stay in Brussels. Enjoy relaxed luxury and sophisticated services on every visit.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Taxi service
Conference facilities
Banquet room
Car park
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Meeting rooms
Spa
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Seating area
VIP room facilities
Bottled water
Wake-up service / alarm clock
Minibar
Refrigerator
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, French, Spanish, Dutch and 3 more
Location
100Great for walkers
Grade: 100 out of 100
143Restaurantswithin 0.3 miles
60Attractionswithin 0.3 miles
Boulevard de Waterloo 38, Brussels 1000 Belgium
Name/address in local language
Getting there
LouizaBrussels Metro4 min
NaamsepoortBrussels Metro5 min
Car HireSee all Brussels car hire
6224Reviews54Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Very comfortable room, spacious and clean. Excellent shower! The blinds close automatically and make the room nice and dark to get plenty of rest. Location is very convenient, close to a lot of restaurants and shopping, and a short beautiful walk to the main areas. Delicious breakfast. Only draw back is the noise coming from a nightclub on Saturday night until 2:30 am.
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Date of stay: November 2023Trip type: Travelled with family
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at The Hotel Brussels
Responded 5 days ago
Dear Guest, Thanks for sharing your point of view. We are delighted to hear that you found your room to be spacious, clean, and comfortable, with an excellent shower and automated blinds that contributed to a restful environment. It is also pleasing to know that our central location provided you with convenient access to local dining, shopping, and the city's main attractions. We are glad that the breakfast selection met your expectations and was a highlight of your stay. We regret to hear about the disturbance from the nearby nightclub. Please accept our apologies for any inconvenience this may have caused. We understand the importance of a peaceful night's rest and are looking into ways to minimize such disruptions in the future. We are looking forward to welcoming you again. Best wishes, Ben, Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good location, in the centre of the Toison d' Or area. The rooms have a good size and the staff is friendly. Points to improve: the area of the breakfast is too small given the number of clients; the layout and the organization of the breakfast room is not efficient, too many sofas unecessatilly crowd the room and the available space; the heating (AC) in the room is very weak and does not always work; several of the lifts did not work.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at The Hotel Brussels
Responded 1 week ago
Dear Guest, Many thanks for having taken the time to review your stay. We are pleased to hear that you found our location to be excellent and our rooms spacious. It is also gratifying to know that our staff's friendliness made a positive impression during your stay. Regarding the breakfast area, we understand that the space can feel crowded during peak times, and we are continuously working on improving the layout for a more efficient and comfortable experience. We apologize for any inconvenience caused by the heating in your room. Our air conditioning units are designed to be adjustable by our guests for their comfort, and our technical service is always available to assist with any issues. We regret to hear about your experience with the elevators. Please be assured that maintaining all facilities in working order is a priority for us, and we address any service interruptions as quickly as possible. We remain committed to providing an exceptional stay for all our guests and would welcome the opportunity to discuss your experience further. Please feel free to reach out to my team directly at management@thehotel.be so we can ensure your next visit is nothing short of excellent. We look forward to seeing you on your next visit. Best regards, Ben, Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place has the most unfriendly reception team I came across in the last 6 months - why it has been a problem to ask whether one needs an invoice or not I do not know. It is a huge house, they ask you to pay in advance - in case you want to have a breakfast, you probably need to manage with the restaurant directly - it was not offered to include it into the price. The rooms are generally fine, a lot of plastic and polyester- the picture is the mirror underneath the sink ( not regularly cleaned). Not the place for a city trip.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This was an excellent hotel to stay at, I will definitely come back. The rooms are modern, and exceptionally comfortable. I didn’t want to leave the bed as the mattress and bedding are perfect. The shower is also excellent, with perhaps the biggest rainfall showerhead I’ve seen in a hotel room! The breakfast was excellent - both the variety and quality were good. I particularly liked the yoghurt machine with a range of toppings which was a unique feature. All the staff were friendly and helpful.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at The Hotel Brussels
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to review your stay. We are thrilled to know that you found our rooms to be modern and exceptionally comfortable, with the perfect mattress and bedding. It is great to hear that you enjoyed the rainfall showerhead in the bathroom as well. Your kind words about our breakfast are much appreciated. We take pride in offering a variety of fresh and tasty options, including our unique yoghurt machine with a range of toppings. We are also glad that our staff left a positive impression on you with their friendliness and helpfulness. We would be delighted to welcome you back on another occasion. Kind regards, Ben, Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible unhygienic hotel with a premium price tag, avoid if you can. The reception and restaurant appear at first glance to be top quality although there is a very overpowering smell of sewage/toilet as soon you enter and the hotel lobby manager was quite abrupt and unfriendly. The hotel is located right bang in the middle of all the designer shops which is a plus, however, it all goes downhill from there the rooms are completely filthy with NO smart TVS or full length mirrors in this day and age in a western country! Room service closes way too early and hotel staff are unknowledgeable and unhelpful. I wouldn’t stay here again and don’t recommend.
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I went to the ground level bar of the Hotel for a birthday drink with a friend: a celebration! Besides the distrustful attitude of the head waiter and being brought the wrong drink initially, we had to drink our €10 glass of wine from chipped glasses! Seriously!
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Date of stay: October 2023Trip type: Travelled with friends
Room Tip: Avoid the bar!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at The Hotel Brussels
Responded 4 weeks ago
Dear Craig, Thank you for this review about your recent stay. We are glad to hear that you chose our hotel for your birthday celebration. However, we sincerely apologize for the issues you encountered during your visit to our bar. It is disappointing to learn that you were served the wrong drink initially and had to use chipped glasses. We understand that this is not the level of service you expect from us, and we will address these concerns with our team to ensure that such incidents do not occur in the future. We would like to assure you that we take the quality of our service and the satisfaction of our guests very seriously. We hope that you will give us another opportunity to provide you with the impeccable service and enjoyable experience that our hotel is known for. If its not much of a burden to ask if you may get in touch with us by sending us an email at management@thehotel.be. We hope you will consider staying with us again in the future. Best regards, Ben, Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed for two nights. After I´ve cheched out, I stayed for some minutes in the bar in a business phone call. In the middle of the business call, I was interrupted by an employee of the bar (Rahhid ?) that, in an very agressive way, told me I had to buy something. After I finished the call I asked for a drink and told him that his behaviour was unecceptable.He said that the drink was for free but I refused the offer and paid (since he did not apologise)
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at The Hotel Brussels
Responded 4 weeks ago
Dear Amaral, Thank you for taking the time to share your review. We are glad to know that you found our location and value to be satisfactory during your stay. However, we apologize for the inconvenience you experienced in our bar. Our staff's primary goal is to provide exceptional service to all our guests, and it is unfortunate that this was not the case during your visit. We appreciate your feedback and will address this issue with our team to ensure that such incidents do not occur in the future. If it is not too much to ask if you can contact us directly at management@thehotel.be. We hope that this experience does not deter you from choosing our hotel for your future stays in Brussels. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Ben, Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The view from 17-th floor was amazing. We didn't take breakfast as we preferred to have brunch out of the hotel. The room was spacious, but bathroom needs update. The shower area was mouldy and towels were dirty. Complimentary mini bar was a bonus! Bed linen was very soft and bed comfortable. Also we liked the small convenient store by the reception and it was reasonably priced. Disliked · There was only 1 bin in the bathroom and as we had few beverages in the room and the maid never took it away when we left them on the side. we stayed 3 nights. It was a girlie break for us as we live in different countries and decided to meet up in Brussels. The hotel communication before our arrival was very good but they failed to inform us that the SPA is out of ORDER. It was one of our main purpose to relax and catch up. When we checked in it was mentioned. We asked about the lounge and it can be used only with certain rooms and we got never offered that even for extra price.…
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Don't order taxi from the hotel as it is so much more expensive.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at The Hotel Brussels
Responded 20 Oct 2023
Dear Guest, Many thanks for having taken the time to review your stay. We are delighted to hear that you enjoyed the amazing view from the 17th floor and found the room spacious and comfortable. It is great to know that you appreciated our complimentary mini bar and the soft bed linen. We are also glad that you found our small convenient store by the reception reasonably priced. However, we apologize for the inconvenience you experienced with the bathroom. We will address this issue with our housekeeping team to ensure it does not happen in the future. We are sorry to hear that the spa was out of order during your stay, and we understand how disappointing this must have been for you. We also apologize for any miscommunication regarding the access to the Panorama Lounge, unfortunately it is only accessible if the booked room is a Deluxe Panorama and above . We will make sure to improve our communication to avoid such confusion in the future. We hope to welcome you back on a future occasion. Best wishes, Ben, Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a really lovely hotel located in the city centre of Brussels. It is a very high building in perspective I think it is one of the tallest here. Truly a spectacular sight. Hotel is well situated near bars restaurants cafes and lots more. The hotel is very very nice and the staff are very accommodating and friendly throughout my stay. The spa sauna area is truly remarkable and highly relaxing located on the 23rd floor it offers beautiful views of surrounding areas. Food and drinks also very good. I would highly recommend this hotel. Absolutely delightful.
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Propriétaire at The Hotel Brussels
Responded 16 Oct 2023
Dear Guest, Thank you for this kind review following your stay. We are thrilled to hear that you appreciated our central location, friendly staff, and the remarkable spa and sauna area on the 23rd floor. It is indeed a unique feature that offers stunning views of the city while you relax. We are also glad that you enjoyed the food and drinks during your stay. Your kind words and recommendation mean a lot to us, and we are happy to have made your stay in Brussels a memorable one. We look forward to seeing you again soon, Kind regards, Ben, Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A one night stay. Initially check in was painless, automated key recognition on the bedroom meant no access without a staff member for 3 hours. My biggest problem is with the bar service. Looking for a nightcap around 9.30pm i sat at the bar for between 15-20 minutes. 3 or 4 staff members were circulating and appeared busy although some were simply clearing used glasses. At no point no anyone make eye contact or ask if anything was required or say please be patient we will be with you shortly. They didnt even seem to notice when my patience wore this and i left. The following lunchtime i left the conference i was attending on a different floor to attend to some work. The bar/restaurant/lobby are open plan and all merge. I sat at a corner table out of the way, barely visible from the bar, to access a power supply, all other tables, with the exception of a few in the distant restaurant were empty. Suddenly im of interest to one of the bar tenders who completely ignored me the previous evening, he asked what i wanted to drink. Nothing i explained, as i was just catching up with work. "You cannot sit here without a drink as you are in the bar area, you have to move. It was not apparent that i was in the bar, i had seen several other guests using the same tables earlier, without any evidence of drink or food. Not what i would expect from a hotel who claims "Enjoy relaxed luxury and sophisticated services on every visit." Perhaps it should be the "inhospitality industry" …
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel- cmanager, Owner at The Hotel Brussels
Responded 16 Oct 2023
Dear Chrisjo, Thank you for your feedback, We are glad to hear that you found our check-in process to be smooth and efficient. We are truly sorry for the disappointing experience you had at our bar. Our staff should have been more attentive and prompt in serving you. We will address this issue with our team to ensure better service in the future. Regarding the seating arrangement in the bar area, we apologize for any confusion or inconvenience caused. We will review our communication and signage to make it clearer for our guests. We appreciate your feedback and will use it to improve our services and ensure a more enjoyable experience for our future guests. If you could kindly send us an email at management@thehotel.be so we can further gather more information. We hope to be able to welcome you back for an improved stay. Kind regards, Ben, Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$172 - US$245 (Based on Average Rates for a Standard Room)
LOCATION
BelgiumBrussels
NUMBER OF ROOMS
422
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Claim Your ListingTHE HOTEL BRUSSELS - Updated 2023 Reviews (Belgium)
Frequently Asked Questions about The Hotel Brussels
Which popular attractions are close to The Hotel Brussels?
Nearby attractions include Notre-Dame des Victoires au Sablon (0.3 miles), Jardin du Petit Sablon (0.1 miles), and Pierre Marcolini (0.3 miles).
What are some of the property amenities at The Hotel Brussels?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Hotel Brussels?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Hotel Brussels?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Hotel Brussels?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Hotel Brussels?
Conveniently located restaurants include Le Rendez-vous des Artistes, Shahrazad Restaurant, and Colonel Louise.
Are there opportunities to exercise at The Hotel Brussels?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Is The Hotel Brussels located near the city centre?
Yes, it is 0.9 miles away from the centre of Brussels.
Are any cleaning services offered at The Hotel Brussels?
Yes, dry cleaning and laundry service are offered to guests.
Does The Hotel Brussels offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Hotel Brussels?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Dutch.