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I should know better by now not to use Booking.com, as I have had three nightmare hotels. You should be able to award "0 Stars", although I am happy to give "1 Star" due to the staff being the best part ythe whole experience!! The hotel is accessible by Metro and Bus from the Centre of Charleroi. A nice young man booked me in smoothly, as I had already prepaid using THAT WEBSITE!! Walking down the corridor, I had to cross four manhole covers, spaced between the very sticky carpet!! The sewage smell was wonderful!! The decor in the room was shocking! Ripped wallpaper, holes in the door, and dust everywhere!! The only clean items were the sheets and towels. Towels!! A hand towel per person!! I have a larger figure, so thankfully I was travelling by myself, so I could use the second hand towel to finish drying myself! The shower had black things in the bottom, which wiped away with no effort, but surely should have been done by housekeeping!! I decided to use the bed located nearest the toilet, as the one beside the window, although appearing to be clean, had crumbs on top of it! I can only assume that housekeeping had picked up rubbish and had dropped the crumbs after changing the bed. For me, clean the room, then change the bedding. Reading the previous reviewers comments, I don't know if it is psychological, but I feel like my skin is crawling after sleeping in the bed!! I think when I get home, I will have to have a very hot shower and boil wash my clothes!! DON'T STAY HERE, THE STAFF ARE FINE, BUT THE HOTEL IS SHOCKING!!
got stuck here waiting for a flight back to LA because it was cheap - but 0n the night of 21st Sept 2018, was bitten all over my body with bedbugs that still itch to this day. The manager agreed to one night's free stay and changed my room. I was bitt more in the new room - and a young clerk the next day - in broken English agreec to another free stay as the manager was absent. They changed my room - and there were no bed bugs - I stayed for another two nights - and then the manager returned and said that if I didn't pay for the second night of bedbugs her would throw me in the street. Had to pay as my flight was for the next day - really soured my time in Belgium - do not stay there!!!
Worst hotel I have ever been. Unluckily it was the only available. I woke up very itchy to discover that I had company. Obviously I left as soon as I could really disgusted. Never again, I rather sleep in a car.
This "hotel" very terrible in all Belgium I've never seen in my life. Breakfast, only coffe with tea and bread with cheese, thats all.... the pillows, very old and hard, not rekommended anyone to stay here, because very very dirty in the room, many dust everywhere... if you looking a comfort, there are no it....
The price is probably what should let you know how this hotel is going to be. It was a very basic room. The bathroom was not clean and smelled bad. We were in the first room off the lobby, so it was very noisy. There was no food around the area and with no car, we had nothing to eat. Budget hotels in the US are of better quality than this.