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BEST WESTERN PLUS Hotel Casteau Resort Mons

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BEST WESTERN PLUS Hotel Casteau Resort Mons
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251 Reviews from our TripAdvisor Community

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Showing 117: English reviews
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Liverpool, United Kingdom
Reviewed 3 January 2017

We travelled with Leger to spend New Year in Belgium and stayed at this hotel. I was pleasantly surprised at the quality of the hotel, the rooms were over 2 floors, my room was spacious, clean, warm, light and airy, with a flat screen TV, fridge and safe with a large and very comfortable bed. The bathroom was small but...

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Thank margaret r
London, United Kingdom
Reviewed 28 December 2016

I was here over Christmas for 4 nights with Leger (approx. 50 on coach) The hotel is in, my mind a remote area, where most people will need there own transport, there is not very much to see or do in the local area. Very handy for S.H.A.P.E. which is only a kilometre or so away. There are buses that...

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Thank elwick11
usa, United States
Reviewed 15 December 2016

Typically, I don't have much good to say about hotels. The BW Casteau is a rare exception of a nice hotel with great staff. Magali for example was the only one able to help me identify and solve car rental problems. She gave me great advise on places to go to (Grand Pres). She helped me with reservations. She helped...

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Helpful?
Thank Laurent B
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear Laurent B great to read you had a wonderful stay in our hotel and especially that you liked the service of our staff. see you soon back ! Best Regards, Didier DE WEERDT Owner

Reviewed 11 December 2016 via mobile

We stayed in a suite it was nice and very clean. The shower was a half door and was odd. The staff were very helpful and posirive. The breakfast had a lot to choose from and I enjoyed it. The hours for the breakfast were good as well so we could sleep in a little. Plenty of pillows for the...

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Helpful?
Thank jaymeh h
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear jaymeh h I am happy you had a nice stay in our hotel. Have to say we have one of the best price quality values in the region, sorry I do not think we are too expensive :-) see you soon back ! Best Regards, Didier DE WEERDT Owner

Boone, NC, United States
Reviewed 6 December 2016

The hotel is a nice place to stay and relax in Casteau. The hotel staff is the best. They really go out of their way to make your stay very pleasant. Love the staff. The hot tub this year was finally set hot so thjat was a nice surprise.

Review collected in partnership with Best Western
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Helpful?
Thank Wayne O
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear Wayne O I am very happy to read you had a wonderful stay in our hotel and especially that you liked the service of our staff. and indeed, the jacuzzi is now completely renovated ! Hope to see you soon back ! Best Regards, Didier DE WEERDT Owner

Plymouth, United Kingdom
Reviewed 26 October 2016 via mobile

Stayed 2 nights. Comfy bed with soft and plentiful pillows. A hearty breakfast and I loved the fresh orange juicer. Of note are the consierges; in particular Jason whose enthusiasm abounded. He delivered a first class service - he is an asset. An enjoyable experience.

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Thank markmiddleton1955
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear markmiddleton1955 thank you for this great review. it makes all the staff in general and Jason in particular VERY happy ! Best regards, Didier DE WEERDT Owner

Nottinghamshire, United Kingdom
Reviewed 23 October 2016

Hotel was well positioned for WW1 visits and near to a few decent restaurants. Loads of parking and the room was reasonably large and very clean. The staff were friendly but a bit few on the ground as the reception, housekeeping and bar only had one member of staff. Nevertheless Vincent worked hard and managed to keep us happy. I...

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Thank ntimms
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear ntimms, I am happy to read you had a great stay with us please do not hesitate to come back when you are in the region Best regards, Didier DE WEERDT Owner

San Antonio, Texas
Reviewed 22 October 2016

Magali was at the front desk when I arrived way too early for check in. I had been traveling all day on an overseas flight and I was alone and in a foreign country for the first time. Magali let me put my luggage in the office and then she checked if there was a room available. There was so...

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Thank JB_Bizzness
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear M Edmund D you made my staff in general and Magali in particular very very happy with your great review. that's really the reason we work every day ! See you soon back Best Regards, Didier DE WEERDT Owner

Reviewed 16 October 2016 via mobile

Everything went well and also goes to the service and staff! very clean and highly recommended! Big parking, great breakfast, there is nothing you could complain about! We are surely satisfied about our stay and we will spread it out to other travelers! Ty BW-Staff :)

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Thank Mac B
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear Mac B Thank you so much for this nice review, it is always great for us to read such nice feedback ! See you soon back Best Regards, Didier DE WEERDT Owner

Ottawa, Canada
Reviewed 15 October 2016 via mobile

This review is for the hotel/resort, not the aparthotel. At first, I was very happy: easy to find, ample parking, nice exterior, clean lobby. Then it was downhill. As numerous other reviews complained, there is only one staff member in the hotel. They do front desk, bar, everything. No housekeeping or maintenance in the evening. Our room stank like cigarettes,...

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Helpful?
Thank yashinfan
DDeWeerdt, Propriétaire at BEST WESTERN PLUS Hotel Casteau Resort Mons, responded to this review

Dear yashinfan On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is ideally located whether traveling for business or leisure while in Belgium. The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is near the Supreme Headquarters Allied Powers Europe (SHAPE), the central command of NATO military forces. Hotel guests are also near several business locations including Mac Tac, Holcim and Akzo Nobel. The BEST WESTERN PLUS Hotel & Aparthotel Casteau Resort Mons is 15 kilometers from the animal park Paira Daiza (ex Paradisio), the golf courses « u Hainaut » & « Mont Garni », the « hippodrome de Wallonie » and 50 kilometers from attractions in Brussels, Belgium. Each well-appointed room comes equipped with cable satellite television with CNN®, deks with free WIFI, safe, fridge and bathroom with shower or bath.. Guests enjoy a daily complimentary full breakfast and a multilingual staff (English, French, German, Dutch and Italian). This hotel also features a fitness room, a sauna and a jacuzzi. A friendly staff is ready to ensure a comfortable and memorable stay. ... more   less 

Additional Information about BEST WESTERN PLUS Hotel Casteau Resort Mons

Address: Chaussee de Bruxelles 38 | Casteau, Mons 7000, Belgium
Region: Belgium > Wallonia > Hainaut Province > Mons
Price Range: £57 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Hotel Casteau Resort Mons 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Best Western Mons
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hotel Casteau Resort Mons staff and other travellers.
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Birmingham, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room at the end of a corridor on the first floor was really quiet, it overlooked the reception entrance, but is was very quiet.”
 of 5 bubbles margaretr319, 3 Jan 2017 | Read review
“Ground floor rooms. Upstairs has no lift.”
 of 5 bubbles elwick11, 28 Dec 2016 | Read review
“The "HotelApart" have A/C, microwaves, bigger fridge, cooking gear, stove but service is once a week.”
 of 5 bubbles laurentbA4309FX, 15 Dec 2016 | Read review
“I don't think the view will make much difference whatever room you pick.”
 of 5 bubbles GuppeC, 20 Aug 2016 | Read review
“Quiet location”
 of 5 bubbles pussycat337, 17 Aug 2016 | Read review
5 of 5