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My Story Hotel Vila Nova

Rua João Francisco Cabral 1 3, Ponta Delgada, São Miguel 9500-208 Portugal
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Traveller (356)
Room & Suite (267)
Dining (62)
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About

#4 of 26 hotels in Ponta Delgada
Location
Cleanliness
Service
Value
Travellers' Choice
My Story Hotel Vila Nova is centrally located in Ponta Delgada, 1 km from the Convento da Esperanca. The hotel features air-conditioned rooms, a heated outdoor pool and a gym. Vila Nova's guest rooms are decorated in blue and grey tones. They include a minibar, extra long beds and a private bathroom with bathtub and shower. Guests can enjoy a daily breakfast buffet and dinner in the poolside Atlantis Room. The Vila Nova bar serves exotic cocktails and crispy afternoon snacks. The swimming pool area has a large sun terrace with sun loungers and parasols. After a busy day, guests can enjoy a refreshing dive or play some billiards in the games room. My Story Hotel Vila Nova is located 5 km from Milicias Ocean Beach and 4 km from Pope John Paul II International Airport.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private balcony
Room service
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish, Portuguese
1126Reviews15Q+A100Room tips

Reviews
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Tourist37793945514 wrote a review Jan 2024
1 contribution
I had a great stay the first two days but my second one night stay stunk. Sadly this time around my room had no working lamp on the desk nor at the corner lamp! Crazy dark. The tv only goes to 35 max volume which makes it hard for those that are more hard of hearing..that was a noting on the first 2 night booking. Also on my first two night stay on the second night I was very unlucky having another best staying next to my room where he snores so loud I could not Sleep.! He’s snoring was louder then the tv. That experience sucked and I didn’t ask to be loved of the room because it was 1:39 am and I was checking out next day.. There was no extra pillow nor blanket left in the closet on my second two night stay..maybe I should have asked. The big turn off this second time around was trying to get in the hotel and for my dismay it was locked down. I had to wait 15 minutes at 2AM (dark rainy windy night ) until an employee showed up (FINALLY) some fifteen min later to unlock the main door of the building - front desk entrance. It was very strange to find A hotel locked down with all my belongings inside and me on the street calling the front desk via phone, ringing the door bell and loudly knocking on the door!! I think if you have to lock the hotel to make a safety round as I was told, “ You” should ensure to let all guests know that this may happen. Very inconvenient. Also if this is to happen the employee making the safety round should have a front desk phone with to respond to guests calling the front desk particularly when locked out of the building!…please carry a phone!!! How hard can this be? Oh and is it possible that you can fix the other front desk doors!! They are either always locked or broken. Shame! Thank you and Goodbye
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip: Make sure to inquire …. I had to wait 15 minutes at 2AM (dark rainy windy night ) until an...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 9 Jan 2024
Dear Guest, Thank you for taking the time to provide this feedback. We are pleased to hear that you enjoyed your initial two-day stay at our hotel. Our team is grateful for the acknowledgment of the comfortable accommodations and services we strive to provide. Regarding your concerns, we are truly sorry to hear about the issues you encountered during your visit, including the lighting in your room and the audible disturbance from a neighboring guest. Our 24-hour front desk is always ready to assist with any in-room amenities such as extra pillows or blankets to enhance the comfort of your stay. We also regret to hear about the inconvenience you faced when trying to access the hotel late at night. Please rest assured that guest safety and security are of utmost importance to us, and we aim to ensure all guests are informed of any necessary safety procedures that may momentarily restrict access. We value your feedback as it helps us to continuously improve our guest experience. We hope to welcome you back on future occasions. Best regards, Rita Mendes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jasmin J wrote a review Dec 2023
3 contributions1 helpful vote
Great Hotel. Staff were extremely friendly and helpful. I will visit again. I highly recommend this hotel. Food, cleanliness, location and hospitality, high value for money. Location is very prime and everything is easily accessible. Very good experience in Azores.
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Date of stay: December 2023Trip type: Travelled solo
Room Tip: Plan according to the season. Everything was closed on Christmas day. Book flights to Faial and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 30 Dec 2023
Dear Jasmin, Thank you for sharing this review. We're thrilled to hear that you found our staff to be extremely friendly and helpful; our team strives to provide the best service possible. It's wonderful to know that our food and cleanliness met your expectations, as we take great pride in our daily disinfection protocols and high-temperature linen washing. Your comments on our prime location resonate with our goal to offer convenience, situated just a few minutes walk from the city centre and close to historic sites. We're also glad that you found the value for money to be high, aligning with our commitment to providing quality amenities at competitive rates. We hope to see you again. Warmest wishes for a happy Holiday season! Rita Mendes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andreas6919 wrote a review Oct 2023
Denmark70 contributions31 helpful votes
Good hotel with clean and big rooms in a central location. Nice pool. Good breakfast with scrambled eggs, fruits and ok coffee. Friendly staff. Good value for money. Close to restaurants and city center.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 9 Oct 2023
Dear Andreas, Thank you for this positive review of your stay. We are delighted to hear that you found our hotel to be of good value, with clean and spacious rooms in a central location. It's great to know that you enjoyed our nice pool and breakfast selection, including scrambled eggs and fresh fruits. Our staff appreciates your kind words about their friendliness, and we are glad that our proximity to restaurants and the city center was convenient for you. We look forward to welcoming you back. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Excursion51371955126 wrote a review Oct 2023
1 contribution
Alright for up to 90€ per day. Room carpet and some details could be improved but not impacting negatively. Though it should be considered when comparing prices. You are getting some 20 years facilities.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 8 Oct 2023
Dear Guest, Thank you very much for the time taken to review your stay with us. We are glad to hear that you found our location convenient and appreciated the value of our hotel. We continuously strive to provide comfortable accommodations for our guests, and we are happy that you enjoyed your stay overall. We appreciate your feedback regarding the room carpet and some details. We would like to inform you that room renovations are planned which will address these concerns and further enhance our guests' experience. We apologize for any inconvenience this may have caused during your stay. We hope to have the opportunity to welcome you back in the future. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nat N wrote a review Jul 2023
Jersey, United Kingdom104 contributions37 helpful votes
Clean, excellent location and friendly staff. They even left birthday cakes in our room for our birthdays with a note to say Happy Birthday from the team, that’s was so nice and delicious! The bar and swimming pool area was pleasant and the breakfast buffet had plenty of choice.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 1 Aug 2023
Dear Guest, Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and to know of your complete satisfaction. Our team takes great pride in providing excellent service, and we are delighted that they made your birthday special with a thoughtful surprise. It's also great to know that you enjoyed our quality bar and swimming pool area, as well as the variety of options at our breakfast buffet. Furthermore, we are pleased that you appreciated our generous rooms and the high standards that we strive for. Lastly, our prime location near the city centre and historic sites is indeed one of our hotel's highlights, and we are glad it contributed to your enjoyable stay. We look forward to welcoming you back for another memorable experience. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Iana Lobchuk wrote a review May 2023
1 contribution
We were on hotel in May. We love azores. The hotel is great! On resturant Andre and RUI were very nice, super friends. On rececion Bruno was very nice we talked a little almost every night. On chek-out he was worried if everything was ok on hotel and island. super recomend!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 27 May 2023
Dear Guest, Thank you for your valuable review. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward. It's also great to know that our location was ideal for you. We would be delighted to welcome you back on another occasion. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CamPete31 wrote a review Apr 2023
Hamilton, Canada52 contributions25 helpful votes
Our flight home was cancelled so I booked a room last minute. David was working at the front desk. He was very nice. We had a quick home made snack of soup and sandwiches in the bar which was perfect after a long day of going nowhere. We didn't have a chance to enjoy any other amenities of the hotel but we will be sure to stay here next time we are in Ponta Delgada!
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 4 Apr 2023
Dear Guest, Thank you for sharing this positive feedback of your stay. It is rewarding for us to know that you had an enjoyable stay and that our high standards of service were appreciated. We all look forward to the pleasure of welcoming you again. Kindest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Esmeraldo Ferreira... Martins wrote a review Oct 2022
1 contribution
I was in Ponta Delgada on a pleasure trip from Oct.11/to Oct.18-2022 I was staying at My Story Vila Nova Hotel the room overlooked the Ponta Delgada Harbor as well Fort Sao Bras I was 5th floor with a huge beautiful balcony the room was very comfortable in every way The maid ensured my room was immaculate on a daily basis always showing great customer service and very friendly and also front desk staff was very friendly and extremely helpful and always with a smile I was impressed by all of the staff within the Hotel with great exceptional services from all staff members great guest customer service and food & beverage I will recommend this hotel and I will certainly be staying here again E M / Toronto
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Date of stay: October 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 13 Nov 2022
Dear Esmeraldo, Thank you for taking the time to share your feedback. We are very pleased you had an enjoyable stay. Our entire team strives to ensure that all our guests have the best experience possible. Your kind words about our team members are truly appreciated and encourage us to continue with our efforts to provide excellent service. We look forward to welcoming you again soon, Best regards, Rita Mendes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Serena R wrote a review Oct 2022
1 contribution
My Story Hotel Vila Nova helped make my first trip to São Miguel unforgettable. From the moment I walked in, I was treated with excellent service. The rooms were extremely clean and the breakfast buffet was full of great options to choose from. I loved being close enough to walk to the town center and marina every day from the hotel. The location was perfect and very safe throughout my stay. All of the employees were attentive and friendly, especially André at the bar. He served my friends and I really delicious drinks after a long day on the island and made us feel at home. I will definitely be staying here again during my next visit to the Azores!
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 10 Oct 2022
Dear Serena, Thank you for sharing this lovely review. Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well. We look forward to seeing you again on your next stay! Best wishes, Rita Mendes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patric wrote a review Sept 2022
Bristol, United Kingdom45 contributions14 helpful votes
This hotel is pretty average in many respects. Some of the reception staff are excellent and others seem like they cannot be bothered. The rooms are pleasant and housekeeping is done promptly and well. The hotel seems to have a big issue with air conditioning in the rooms. Having read previous reviews, air conditioning seems to have been an issue for many months and we had the same experience being given a room with no air conditioning which was pretty unpleasant in such high temperatures. We were moved to a room with air conditioning after 1 night which was good but this issue obviously needs to be sorted out. Breakfast was satisfactory but the dining room is not big enough to cope with the number of guests so we sat outside most morning which was pleasant to be away from the crowds. The staff in the breakfast room are very good. One thing that nobody mentions about this hotel is its proximity to the airport which actually did not bother us but it is important to know that you will be woken up each morning by flights overhead and they are pretty low. Overall a satisfactory experience but we would not stay here again.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms facing the pool are much better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at My Story Hotel Vila Nova
Responded 1 Oct 2022
Dear Patrica, We appreciate the time you took to share your feedback. We do try to make sure all our guests have the best experience they can with us and are glad our comfortable rooms and high standards met your expectations. However, we are sorry for the initial issues regarding your room temperature but we are glad that our team promptly resolved this by finding you an alternative room. Moreover, we will pass your kind compliments on to our reception and breakfast teams and regret if our services fell short on another occasion and will discuss this with them. Nonetheless, we are glad that you enjoyed our tasty breakfast and have taken note of your comment and apologise for any inconvenience during this particularly busy period. Please be assured we value your feedback which assists us in highlighting areas for improvement in our services. We hope to have the opportunity to welcome you back for a more memorable stay in the future. Kind regards, Rita Mendes, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£44 - £76 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vila nova hotel
LOCATION
PortugalAzoresSão MiguelPonta Delgada
NUMBER OF ROOMS
102
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MY STORY HOTEL VILA NOVA - Updated 2024 (Azores/Sao Miguel)

Frequently Asked Questions about My Story Hotel Vila Nova
Which popular attractions are close to My Story Hotel Vila Nova?
Nearby attractions include Igreja do Santo Cristo (0.1 miles), Museu Militar dos Acores (0.1 miles), and Igreja de Sao Jose (0.09 miles).
What are some of the property amenities at My Story Hotel Vila Nova?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at My Story Hotel Vila Nova?
Top room amenities include air conditioning, blackout curtains, and a pool view.
What food & drink options are available at My Story Hotel Vila Nova?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at My Story Hotel Vila Nova?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to My Story Hotel Vila Nova?
Conveniently located restaurants include Gelateria AbracAdabrA, O Baco, and Calçada do Cais.
Are there opportunities to exercise at My Story Hotel Vila Nova?
Yes, guests have access to a pool and a fitness centre during their stay.
Does My Story Hotel Vila Nova have airport transportation?
Yes, My Story Hotel Vila Nova offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at My Story Hotel Vila Nova?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at My Story Hotel Vila Nova?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does My Story Hotel Vila Nova offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.