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Altis Grand Hotel

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#89 of 247 Hotels in Lisbon
Certificate of Excellence
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663 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Reviewed 2 days ago NEWvia mobile

The room is nice, the location is good near liberty street.the food is normal , the service during the breakfast is very slow. Getting an omelette would take more than 20-30 min. A friend's birthday was during our stay, the hotel sent him a bottle of wine as a gift which was a very nice gesture . The hotel requires...

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Helpful?
Thank karim m
patras,greece
Reviewed 3 days ago NEW

having a second department is something that would make this a solution and not a problem...without being informed we were placed there, away from main building and without being asked an apology we were treated like clients of a second category...definetely, this was an unproffessional behaviour...

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Helpful?
Thank lifeisustawalk
Flores Da Cunha, Brazil
Reviewed 4 days ago NEWvia mobile

A great opcional in Lisbon. A big plus is that they have rooms with triple single bed. Very good option, nice internet and a good location. They have a nice bar at the roof top. Nice staff. Would for sure stay again.

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Helpful?
Thank Luizsimm
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write such a nice review about your hotel experience. We are very glad to know that you had a very pleasant stay with us. It is always very rewarding to know that! Thank you very much for your recommendation! We will be...

Vancouver, British Columbia
Reviewed 1 week ago

Restaurant has a great location with view but unfortunately the food was terrible. Beds very soft and old which wasn't comfortable. the carpets need to be changed. Location great! Staff friendly. Would consider it as 4 star Hotel.

Review collected in partnership with this hotel
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Helpful?
Thank hbasray
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to evaluate your hotel experience. Your feedback is very important. We are glad to know you felt the genuine hospitality of our staff. It is always very rewarding to know that. We regret to realize that not all aspects of your stay were...

Reviewed 1 week ago via mobile

I feel terrible writing this after we got an upgrade but it was like a 4 star motel. It smelt of cigarette smell, not sure how they can say it was refurbished and the breakfast was simply awful. I would not recommend this hotel at all. The noise, the smell, the restaurant upstairs was just terrible.

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Helpful?
Thank LaResta
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. The team of Altis Grand Hotel is committed to promote and provide enjoyable and memorable stays, for this reason, your review is very important to identify areas that need our closest attention. We regret to realize that your stay were not as you expected and definitely we would like it...

Tiel, The Netherlands
Reviewed 1 week ago

Altis Grand Hotel is situated near the centre of Lisbon. The Hotel looks out-dated, the service of the employees is excellent. Breakfast is very good same as the Spa. The atmosphere in the room is dry, warm and the aico makes a lot of noise. The beds are unconformable. Everything in the Hotel is old fashioned, dark colours.

Review collected in partnership with this hotel
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Helpful?
Thank TielseFlip
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write a review about your hotel experience. Your feedback is very important. We are glad to know you had a pleasant stay and felt the genuine hospitality of our staff. It is always very rewarding to know that! We take good care...

Dubai, United Arab Emirates
Reviewed 2 weeks ago

Slow check-in. The room size is fine. the location is good 10 minutes from city center. The wifi was bad An old property, needs some renovation. The swimming pool is very small, the sauna and steam room are good. Breakfast is fine but not 5 stars level.

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Helpful?
Thank taldebsi
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important, so we can improve the service. We take good care of the notes that you have kindly highlighted and they are going to receive our best attention so we can maximize the...

Cardross, United Kingdom
Reviewed 2 weeks ago

This is a decent hotel in a good location near the main avenue. The shuttle bus service is also good. Our experience was marred by an insistence on using the debit card with which we had booked online to pre-authorize our stay rather than the one which we wished to use - we were told that this would be fine...

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1Thank lmm981
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your stay. We take good care of the notes that you have highlighted and they are going to receive our best attention for future improvements. We regret to realize that some aspects of your stay were not as you expected....

Iasi, Romania
Reviewed 2 weeks ago

Classic 5* hotel that offers all everything you can think of. Nice rooms, good breakfast, large swimming pool and very friendly staff. Despite the fact that the centre of Lisbon is a huge construction yard, the surroundings are peaceful and reasonably quiet. The rooms are very well equipped and cleaned every day. The receptionist are helpful and knowledgeable about tourist...

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Helpful?
Thank CezarG_13
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write such a wonderful and detailed review about your hotel experience. We are very glad to know that you had a very pleasant stay and felt the genuine hospitality of our staff. It is always very rewarding to know that! Thank you...

Paris, France
Reviewed 2 weeks ago

If you say the pool and jacuzzi are free for all customers, they don't ask us to buy a swimming cap once we are there. if you wi-fi is not powerful enough to work in the rooms, they don't take a guarantee of 150€ of your customers credit card to install a amplifier.

Review collected in partnership with this hotel
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Helpful?
Thank jhernandezmossio
GSAltisTeam, Guest Experience Ambassador at Altis Grand Hotel, responded to this review

Dear valued guest, Thank you for choosing Altis Grand Hotel. We really appreciate for taking the time to write about your hotel experience. Your feedback is very important, so we can improve the service. We take good care of the notes that you have highlighted and they are going to receive our best attention so we can maximize the satisfaction...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Altis Grand Hotel, five star Conference & Business Hotel, combines elegance, sophistication and comfort with the best location in Lisbon's city centre. Recently renovated the hotel has 300 bedrooms and suites, including the brand new deluxe rooms, with great views over the cultural and historical quarters, Internet access, Full HD LCD TV and mini-bar, a fully equipped business centre and 20 multipurpose meeting spaces with capacity from 8 up to 750 people, suitable for the most demanding events. There is also a covered heated swimming pool, a spa with jacuzzi, sauna, turkish bath, fitness room and 5 tratments and rituals rooms. With 3 bars and 2 restaurants. To enjoy the Portuguese excellent cuisine, there`s a panoramic restaurant on the top floor - the D. Fernando Grill, for a casual meal the coffee-shop in the lobby or for a private group meal the Girassol restaurant. A complimentary shuttle service is also available between the Altis Hotels and the airport. Hotel Altis is member of the Luxury collection of Great Hotels of the World. ... more   less 

Additional Information about Altis Grand Hotel

Address: Rua Castilho 11, Lisbon 1269-072, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: £85 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Altis Grand Hotel 5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity and Agoda so you can book your Altis Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#19 Spa Hotel in Lisbon
#33 Romantic Hotel in Lisbon
#39 Family Hotel in Lisbon
#63 Business Hotel in Lisbon
#72 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Altis Grand Hotel staff and other travellers.
24 questions
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Questions? Get answers from Altis Grand Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to find your luck in any other 5star hotel, there are many in this beautifyl city”
 of 5 bubbles lifeisustawalk, 17 Jan 2017 | Read review
“Get a main street high floor room”
 of 5 bubbles taldebsi, 5 Jan 2017 | Read review
“If you have a balcony, check the door for gaps”
 of 5 bubbles stereid_82, 30 Dec 2016 | Read review
“If you can go for the Deluxe Premier deal all on higher floors”
 of 5 bubbles 226patrickf, 28 Nov 2016 | Read review
“Plumbing next door was a bit loud.”
 of 5 bubbles carmelannd2016, 9 Nov 2016 | Read review
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