Mama Shelter Lisboa
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Mama Shelter Lisboa

Rua do Vale de Pereiro 19, Lisbon 1250-270 Portugal
Traveller (142)
Room & Suite (39)
Dining (5)
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

4.0
#201 of 342 hotels in Lisbon
4.4 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Between the Avenida da Liberdade and Principe Real, Mama couldn't find a better place for you to discover Lisbon’s lifestyle. Just a stone’s throw of the Park Edouard VII with a breathtaking view of the Lisbon bay from the rooftop, you’ll find this new setting next to the Botanical garden perfect for your city breaks.
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Property amenities
Free High Speed Internet (WiFi)
Bar / lounge
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Banquet room
Meeting rooms
Rooftop terrace
24-hour front desk
Public wifi
Restaurant
Breakfast buffet
Rooftop bar
Room features
Soundproof rooms
Air conditioning
Interconnected rooms available
Safe
Sofa
Refrigerator
Flatscreen TV
Walk-in shower
Telephone
Private bathrooms
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
3.0 of 5 stars
HOTEL STYLE
Romantic
Languages Spoken
English, Spanish, Portuguese

Location

Rua do Vale de Pereiro 19, Lisbon 1250-270 Portugal
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Lisboa Airport
Rato
2 minLisbon Metro
Marquês de Pombal
6 minLisbon Metro
149Reviews0Q+A16Room tips

Reviews
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Traveller rating
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  • 13
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Detailed Reviews
Amber-Rose wrote a review Apr 2022
11 contributions
3.0 of 5 bubbles
Liked -

• The hotel itself is super stylish, but unfortunately it feels like it is a little more style then substance. The rooftop bar is beautiful and the food and drinks were great in both the rooftop bar and the restaurant downstairs.

• The breakfast was nice and had a lot of choice.

• The location of the hotel was great, and Ubers are super cheap in Lisbon so we were able to walk or get a 3 euro cab everywhere.

• The beds were comfy too.

Disliked -

• We were travelling in a party of 6 and I requested far in advance for the rooms to be near each other, upon check in they placed us on separate floors and didn't even apologise. It would have been appreciated for this to be communicated before we arrived.

• The majority of the staff weren't that friendly in the hotel and often when our party asked for something, it seemed like a lot of trouble. They had a launch for the rooftop bar during our stay and it seemed like that was all they were focused on, rather than customer service for the guests.

• The double rooms in the hotel were TINY and didn't have basic things like water, kettle/tea or coffee. For the price of the hotel, I expected to have separate shampoo/conditioner/shower gel/ moisturizer, but instead there was one bar of soap that they expected you to use for everything. Also, no robe/ slippers in the room.

• During our stay, the fire alarm went off at 4am due to a "fault' and the whole hotel was evacuated on the street. None of the staff communicated this, nor apologised, and we were left standing outside in our pyjamas for an hour. I appreciate this is a new hotel but they need to focus on training their staff properly for situations like this.

• The rooftop bar constantly ran out of basic things like wine. Again, probably due to the rooftop launch but the staff weren't apologetic.
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Date of stay: April 2022
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 20 Apr 2022
Hello, Thank you for taking the time to write this review. Please know that we take our guests feedback very seriously and all the info you shared will be analyzed by our management team in order to further improve our services. Mama Loves You and looks forward to welcome you back soon!
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Louis B wrote a review Feb 2022
Barcelona, Spain94 contributions24 helpful votes
+1
5.0 of 5 bubbles
I recently went with my wife to Lisbon for a weekend to meet up with friends and enjoy Portugal at its best.
We stayed at the Mama Shelter Lisbon, wanting to try this new and hip brand; we were not disappointed!
We had an incredible stay and highly recommend this trendy hotel.
The location is convenient, in the heart of Lisbon, close to shops, parcs & gardens, and great restaurants.
Walking distance to the waterfront, with gorgeous views!
The staff is awesome; very international, professional and helpful; they proactively offer to help.
Fabio and Gina at the front desk went above and beyond, thanks guys!
The lobby is small but smartly designed to keep it functional, and the decor is stylish. I love the Mama Shelter brand store, with some fun gifts and fashionable products.
My wife and i were impressed with the quality of products in the room; from the linen was very comfortable, to even the toilet paper !!! We loved the bathroom tile matching the rooms carpet.
The atmosphere in the restaurant is the higHlight of our stay; from the decor, the lighting, the music and the food, we completely disconnected, and felt on vacation! The pizza is one of the best i have ever tasted, i recommend it even to locals.
On sunday we stayed for brunch, enjoyed a variety of dishes full of flavors such as a tuna salad or steak tartar. A delicious meal before flying back home.
One thing we loved doing throughout our stay is to take selfies everywhere around the hotel; on the rooftop, in the elevator, in the bathrooms, in the restaurants; it is so much fun; we really lived the brand and culture of Mama Shelter!
We are hooked, and will come back! We are Mama!!!!
One recommendation to anyone staying at Mama Shelter Lisbon, disconnect and enjoy!!!!
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Date of stay: February 2022Trip type: Travelled with friends
Room Tip: Ask for spacious rooms if you plan on working during the day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 6 Mar 2022
WOW! Thank you for this amazing feedback! The whole team at Mama Lisboa has been working hard to make sure our guests feel at home and it makes us very happy to know you get to experience that. Mama is all about the little details, from the decoration, to the ambiance, to the quality of food and specially to the team. We will share your feedback with everyone! Mama Loves You and can't wait to welcome you back again soon! <3 <3 <3 <3 <3
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Carl-Fredrik G wrote a review Sept 2022
22 contributions6 helpful votes
4.0 of 5 bubbles
We chose the hotel because of its central location in Lisbon and relatively fair pricing. The rooms were very fresh (since the hotel is very new) and we enjoyed the overall cleanliness of the hotel. We never tried their restaurant but it has received good reviews and seemed to have a good atmosphere with a lot of non-hotel guests visiting it along with the rooftop bar.

The negative aspects of the hotel would be the weird cleaning hours, one day we got back for a short break before dinner (at around 16:00) and the cleaners were knocking on the door asking if they could clean (they always seemed to clean in the afternoon). The hotel was also very inflexible in terms of check in, which wasn’t an issue for us since you can leave your bags and walk around the city prior to checking in, but it’s worth a heads-up. They also took a very large deposit of €50 per day.

Overall I would recommend the hotel for the prices we booked it at.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Check-in cannot be done prior to 15:00 €50 deposit per day of staying Cleaners usually comes by...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 2 Nov 2022
On behalf of the entire team, thank you for taking the time to write this review, following to your recent visit to Mama Shelter Lisboa. We are pleased to know that you enjoyed a great experience! We also thank you for your constructive feedback and for the opportunity to learn about our guests experience and think of new ways to improve. Mama Loves You and she can't wait to welcome you back very soon! <3
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Georgie wrote a review Apr 2022
Clapham, United Kingdom24 contributions27 helpful votes
1.0 of 5 bubbles
We booked to stay in Mama Shelter for our honeymoon in Lisbon. We booked months in advance via Expedia and a day before we were due to check in we were informed Mama Shelter would no longer be able to honour our booking. We had no explanation why and had less than 24-hours to find another hotel.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip: Don’t bother
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 20 Apr 2022
Bonjour, nous nous excusons pour les désagréments que vous avez rencontrés. Nous comprenons votre frustration même si notre équipe de réservations a fait tout son possible pour vous aider à trouver la solution. N'hésitez pas à nous contacter si jamais vous reveniez à Lisbonne. Maman aimerait ça ! :)
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MJH wrote a review Apr 2023
London, UK74 contributions8 helpful votes
+1
4.0 of 5 bubbles
Overall, a good hotel with a fun vibe and in a relatively good location in Lisbon.

I have gold status with ALL Accor Live Limitless but this wasn't recognised when I checked in nor when I checked out. I didn't receive any benefits of my status unless the benefits were a couple of small bottles of water and some cookies.

When I arrived late on a Thursday night, the restaurant/bar/breakfast finish area had a DJ playing loud dance music. I loved this but others won't.

I had a medium room on the 6th floor which was big enough for 1 person for a couple of nights and the bed was comfortable. The bathroom was small but functional and was fine. If you are a couple and staying more than a couple of night, pay extra and get a a large room. Also, avoid the 8th floor as this is the floor you need for the rooftop bar.

Guests share the rooftop bar with the public and share the lifts to get to the 8th floor. I love a rooftop bar and Mama's is a great space to chill and have fun. Staff were friendly but not very attentive (I was sat at the bar) so I had to wait a while to be served while others at tables were served more quickly.

Breakfast was of good quality and variety. I was greedy and had 3 or 4 courses each morning. There was only one coffee machine which meant a long line of people waiting for coffee every morning.

The location is good for Príncipe Real but other locations are a good walk down the hill. The hotel is easy to get to from the airport and the Rato metro stop is a short walk away.
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Date of stay: March 2023Trip type: Travelled solo
Room Tip: Ask for a room away from the lift and avoid the 8th floor as this is where the rooftop is.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Gil, Other at Mama Shelter Lisboa
Responded 14 Apr 2023
Dear Guest, We very much appreciate your comments regarding your stay at the mama Shelter Lisboa. As you mentioned the benefits are the water and the cookies but is something that we are already improving It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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caroline b wrote a review Feb 2022
3 contributions2 helpful votes
5.0 of 5 bubbles
We had such a wonderful time at the Mama Shelter Lisboa. Staff was super helpful. We enjoyed the chic/hip/decontracted atmosphere. The bed was very comfortable and the linen really soft. I loved the bedroom carpet that matched the bathroom tiles! Great touch. I liked the smell of the body lotion.
We also really enjoyed the warm and delicious pizza that are done in front of you at the entrance of the bar.
We'll definitely come back!
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Date of stay: February 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 25 Feb 2022
Dear Caroline, We are thrilled to know you enjoyed our top quality bedding and that you appreciated all of our little details, like our pizza oven. Thank you for such an amazing feedback! We look forward to welcome you back very soon! <3
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Mei wrote a review Nov 2022
Kuala Lumpur, Malaysia134 contributions112 helpful votes
5.0 of 5 bubbles
Truly a delightful stay - service is not only efficient but warm & friendly. They take the time to ensure all needs are met, going the extra mile. Shoutout to the two lovely gentleman at the breakfast buffet who always had a cheery greeting, every single morning and were amazingly helpful.

Rooms tidy, well thought out (plugs next to the bedsides etc) and are quite spacious, by European standards. Beds are comfortable, etc. The hotel is also situated slightly off the main "tourist" drag which I liked. The TimeOut Market is a pleasant 30min stroll. Along the way, you'll pass some great restaurants and shops and all of that. And the nearest Metro & tram stop is an easy 10-15min walk. If you want to max out your cards, Avenida da Liberdade is also an easy 10-15min walk.

What truly makes this hotel is the vibe (great bar) and the staff (they tackle all queries with a smile). That, and they have a good, powerful hairdryer in the rooms (I know ladies with long hair will appreciate this!)
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Gil, Other at Mama Shelter Lisboa
Responded 14 Nov 2022
Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and can't wait to welcome you back very soon! <3
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João B wrote a review Dec 2022
Portugal19 contributions18 helpful votes
1.0 of 5 bubbles
Went to the restaurant. 20h00 reservation. The service was very slow and the price expensive, and to add insult to injury was told to leave at 22h00 because other people were waiting for the table.

On what planet does an upscale restaurant have very slow service AND force people to leave at a set time?

The group was only informed about the leaving time upon arrival at the restaurant (not at reservation time) and the slow service made it impossible to enjoy the desert in peace.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Gil, Other at Mama Shelter Lisboa
Responded 6 Jan 2023
Thank you for taking the time to provide us with your feedback. Please know that we appreciate constructive feedback and that all of your feedback has been reviewed by our management team for future improvements. Let me also tell you that when you make a reservation at our restaurant we always say the time of the reservation, there is a time that you have to leave your table because we work with shifts and that is always informed on our platforms and by phone. Mama Loves You and she can't wait to welcome you back! <3
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TheJackofswords wrote a review Jul 2022
Sydney, Australia148 contributions36 helpful votes
4.0 of 5 bubbles
As some other reviews have commented the Mama Shelter Lisboa lacks a few basic in room amenities which makes it feel a bit reduced in quality. However it's excellent in many other ways including great servic, breakfast and a nice in room tv set up. The design and atmosphere of the hotel are very cool and chic. A very good stay.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fábio Passos, Other at Mama Shelter Lisboa
Responded 3 Aug 2022
Hello! On behalf of the entire team, thank you for taking the time to write this review , following to your recent visit to Mama Shelter Lisboa. We are please to know that you enjoyed a great experience! Mama Loves You and she can't wait to welcome you back very soon! <3
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
petitelulu83 wrote a review Nov 2023
Toulouse, France148 contributions147 helpful votes
4.0 of 5 bubbles
We are used to Mama Shelter in Marseille , this one is similar, the decoration and the atmosphere are always weird.( it was Halloween )
Breakfast was maybe a bit inferior to the ones tasted in Marseille but we we could choose between so many items that we did not bother. I chose Mama Medium because I read that a small Mama room was really tiny.
Staff were welcoming , very kind and cheerful. The bread at breakfast was not apetizing, with small " industrial " baguettes , a real turn off but on the whole, a good stay at Mama!
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Date of stay: November 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from André Gil, Other at Mama Shelter Lisboa
Responded 30 Nov 2023
Dear Petitelulu83, We very much appreciate your comments regarding your stay at the Mama Shelter Lisbon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mama
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Esther wrote a tip 8 May
Belfast, United Kingdom7 contributions1 helpful vote
5.0 of 5 bubbles
"Nearest station is Rato"
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Grigs27 wrote a tip Mar 2024
Vernon, France222 contributions98 helpful votes
4.0 of 5 bubbles
"We had a quiet room on 3rd floor at end of corridor away from main road"
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FrancisMimiLay wrote a tip Jan 2024
Brisbane, Australia251 contributions42 helpful votes
3.0 of 5 bubbles
"Very small rooms. Not kettle, coffee, tea making facilities in room. No business desk in room as mentioned on their site to work."
Read full review
Görkem Öğüt wrote a tip Dec 2023
Istanbul, Türkiye1 contribution
1.0 of 5 bubbles
"Make reservation in morning in restaurant if you are planning to eat there"
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Kaelah M wrote a tip Aug 2023
5 contributions
5.0 of 5 bubbles
"We went on Tuesday night and had booked in advance, it was busy as they had live music, but not too bad."
Read full review
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PRICE RANGE
£100 - £174 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
130
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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MAMA SHELTER LISBOA - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Mama Shelter Lisboa
Which popular attractions are close to Mama Shelter Lisboa?
Nearby attractions include Medeiros e Almeida Museum (0.2 miles), Sky Bar Lisboa by SEEN (0.3 miles), and Mãe D’Água Amoreiras Reservoir (0.2 miles).
What are some of the property amenities at Mama Shelter Lisboa?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Mama Shelter Lisboa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mama Shelter Lisboa?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Mama Shelter Lisboa?
Conveniently located restaurants include Il Mercato Páteo Bagatela, Kebab Hut, and Forno d'Oro.
Is Mama Shelter Lisboa located near the city centre?
Yes, it is 1.0 miles away from the centre of Lisbon.
Are pets allowed at Mama Shelter Lisboa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mama Shelter Lisboa offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Mama Shelter Lisboa?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Mama Shelter Lisboa?
Many travellers enjoy visiting Castelo de S. Jorge (1.2 miles), Mosteiro dos Jeronimos (3.3 miles), and Mosteiro de São Vicente de Fora (1.4 miles).
Is Mama Shelter Lisboa accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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