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Pestana Promenade Ocean Resort Hotel

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#17 of 86 Hotels in Funchal
Certificate of Excellence
GreenLeadersPlatinum level
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Pestana Promenade Ocean Resort Hotel
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1,601 Reviews from our TripAdvisor Community

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Showing 1,211: English reviews
Monmouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW

This is our second visit to the Pestana PromenadeOcean Resort Hotel in Funchal. The staff are friendly,helpful and attentive. The reception staff have been exceptional and have made our stay so enjoyable. It was my wife's 60th Birthday and they have gone out of there way to provide flowers and wine to make our stay absolutely amazing.We have a room... More 

Helpful?
Thank Magicrobot
Cumbria
Level Contributor
109 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 2 days ago NEW

Just returned from a week at the Promenade staying on bed & breakfast basis. The bedroom was very spacious, the bathroom spotless. The rooms need a little bit of attention to clean up the marks on the wallpaper and flaking paintwork. The breakfast buffet was very good, plenty of choice and replenished frequently but a little crowded at times. The... More 

Helpful?
Thank excraftybakers18
Stoke-on-Trent, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

This was my 4th trip to The Pestana Promende and it has not failed me yet. The hotel is elegant yet incredibly friendly. The staff are amazing - Rui, the cocktail waiter kept us supplied with an endless stream of wonderful cocktails - some of which I am sure he made up on the spot! Filipa at the deck bar... More 

Helpful?
Thank Flickatina
London, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW

Our room was upgraded as we were only short stay visitors, obviously trying to impress our first visit. The room with sea view was very nice. Unfortunately the hotel has facilities but does not utilise them fully. Their spa is an add on building to the main hotel, there is no shower in the changing room, bath robes are not... More 

Helpful?
Thank Sct321
Bexleyheath, United Kingdom
Level Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago

In our experience the Promenade is an excellent hotel in a great location. The staff are friendly and attentive and always happy to assist guests. A fabulous pool area and gardens that are constantly tended. An extensive selection at breakfast to suit all tastes. Already planning our next trip!

Helpful?
Thank TeamTrone
Elgin, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

As timeshare owners at the Pestana Grand Hotel ,this was our second visit to the Promenade as Hotel guests. The hotel is looking very shabby now ,we had a so called superior room ,with dirty marks on the wall paper, As yet we have never had tea making facilities in the room .The Restaurant was more like a canteen and... More 

Helpful?
1 Thank 647gertrude46
A TripAdvisor Member
Reviewed 2 weeks ago via mobile

Positives - room, location, pool, gardens really nice, comfortable and quiet Negatives - food quality really poor for the price. There are better quality and value eating options within 5 minutes walk of the hotel though. Breakfast buffet was limited in terms of choice and quality and was squeezed into a small area meaning queues and very busy atmosphere most... More 

Helpful?
Thank A TripAdvisor Member
Torquay, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

Just spent 16 days in the Pestana Prom. Weather was perfect. We found a great taxi driver called Eddy Santos who picked us up from the airport and during our 16 days took us for a Levada walk, trips into Funchan (just 2 euro more than bus) and fetched us from dinners etc. Would recommend him as he speaks really... More 

Helpful?
1 Thank cherry04
Lincoln, United Kingdom
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

We returned to the hotel after a 2 year absence. Although the hotel is still good we felt that it had lost some of it's sparkle. Our room had a sea view but not as nice as previously as it overlooked the roof of the indoor swimming pool and spa building. There were some of what looked like coffee or... More 

Helpful?
Thank Paul C
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Guest and Traveler Paul C We would like to thank you for the recent holiday spent in our resort and for the choice in booking our Group. It is with sadness that we read your comments towards your time spent in our property, for what we apologize that on this visit you have felt discontented towards some aspects of... More 

Canterbury, United Kingdom
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 weeks ago via mobile

We are 11 nights into a 16 night stay. We are on bed and breakfast. Standard type of buffet breakfast, good quality, never any shortage, plenty of staff. The pool areas, gardens etc are all very clean and well maintained. Our room is well cleaned every day. It is meant to be a fairly busy time, but we have had... More 

Helpful?
Thank PCandSC186311
PestanaPromenade, Unit Supervisor at Pestana Promenade Ocean Resort Hotel, responded to this review

Dear Esteemed Guest and Traveler PCandSC186311 We would like in behalf of the Pestana Group and in particullary in the name of all the staff members that work at the Pestana Promenade Ocean & Spa Resort thank you for the recent holiday taken at our property. We are truly glad to know that your stay in this resort up to... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Situated in front of the spectacular promenade that stretches from Lido to Praia Formosa Beach,this modern and quiet resort offers spectacular views to the ocean. 92% Of the rooms are sea views and offer the commodity you would expect from a luxury hotel in a relaxed manner.112 Family Friendly Rooms and Suites, all equipped with bathtub with shower, and some with separate bathtub and shower, washbasin, WC, hairdryer, air conditioning, telephone, Cable TV, Pay TV, LCD monitor, digital safety box, Business Services is available, cable or wireless Internet access, mini-refrigerator and balcony or terrace. ... more   less 

Additional Information about Pestana Promenade Ocean Resort Hotel

Address: Rua Simplicio dos Passos Gouveia, 31, Funchal, Madeira 9004-532, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: £72 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Promenade Ocean Resort Hotel 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Pestana Promenade Ocean Hotel Funchal
Pestana Promenade Ocean Resort Hotel Madeira/Funchal
Hotel Style:
#1 Green Hotel in Funchal
#7 Family Hotel in Funchal
#8 Business Hotel in Funchal
#12 Spa Hotel in Funchal
#14 Romantic Hotel in Funchal
#17 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Promenade Ocean Resort Hotel staff and other travellers.
63 questions
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Questions? Get answers from Pestana Promenade Ocean Resort Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms above the 3rd floor have great sea views.”
 of 5 bubbles Magicrobot, 3 Dec 2016 | Read review
“Be specific when booking as some rooms overlook the carpark and have have traffic noise.”
 of 5 bubbles Sct321, 29 Nov 2016 | Read review
“Try for rooms on 4th floor upwards .There are only two lifts which are a nightmare .”
 of 5 bubbles 647gertrude46, 26 Nov 2016 | Read review
“Most rooms have sea views but a few don't. Recommend you ask.”
 of 5 bubbles cherry04, 18 Nov 2016 | Read review
“Request rooms on Higher Floors 4, 5, 6, to the left of reception opposite Pool get Full SeaView and a lovely Sunset.”
 of 5 bubbles JTH1709, 9 Nov 2016 | Read review
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