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Golden Residence

Rua do Cabrestante 25, Funchal, Madeira 9000-105 Portugal
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Traveller (1293)
Room & Suite (396)
Pool & Beach (197)
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About

#38 of 95 hotels in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
The Golden Residence welcomes you to a enchanting 4-star hotel in an excellent location on the south coast of Madeira. Overlooking the sea and some imposing cliffs, the opportunities for fantastic sunsets are offered every day during your holidays. Once inside, the hotel is built with many open spaces to make the most of the natural light and a modern and luxurious design with comfortable and functional public areas to rest, relax, read or socialize with your fellow guests. The atmosphere is complete with the panoramic sea views and some of the banana plantations still existing in Funchal. More than a hotel, at the Golden Residence you will find the perfect solution for a holiday where well-being and relaxation will take on a new meaning for you. The excellent service and careful attention for small detail is what makes the difference. ... and we encourage you to discover its many charms.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Kids pool
Taxi service
Parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Kitchenette
Microwave
Cable / satellite TV
Bidet
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, French, Spanish, German and 1 more
1,414Review86Q+A100Room tips

Reviews
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NYB K wrote a review 4 Mar
Ottawa, Canada2 contributions4 helpful votes
If you love LOTS of unbendable rules and restrictions you will love this place. From the B***h (Liliane Rodriguez)who runs the breakfasts with her militant rules to the unusable pools ( outside very cold and inside overly chlorinated in a dungeon basement) to the sauna steam room only to be used between 5-9 p.m. ( most people are having dinner out at that time). And oh don’t forget to call 20 mins ahead so they can turn it on. To their lumpy pillows, bare minimum kitchen. I had to make a pasta salad in three stages, washing my dishes in between. See my pics of the tea towel and knife delivered to my room. (I called the front desk as a sharp knife was not provided and an extra t-towel was needed and this is what they delivered.) If you want to use the pool table you will have to pay 5 euros for 1 hour. Not to mention if you actually use the robe they put on the bed $ or the safe $… do i hear nickel and dimming? Lights in the main areas are on sensors and often they don’t come on or not until you have walked in near darkness for 1/2 the long hallway or stairs.(very dangerous). The gym is very uninviting with old equipment that has twisted cables. I was staying for a month. They held a managers cocktail reception on week 3 and failed to invite me and a bunch of other people. When asked they said I had the do not disturb on…isn’t that what voicemail is for? If you are unlucky enough to face the banana farm, then you will have to listen to a rooster, a dog that barks non stop and a mentally ill guy who squats at the farm at night and screams his head off. So don’t think about sleeping with those windows open to enjoy the beautiful night air. Although I personally did not experience this, I spoke to 5 different people who told me they had ants in their room. The location is over a 1 hour walk to old town or 25 minutes plus on the bus not 15 as some say. Sometimes the bus doesnt show or passes by on the way back because its too full. After staying here for a month I only encountered two staff members who were pleasant and smiled and were willing to have a pleasant exchange which were the cleaning lady from Venezuela (Marisol) and the young male bar tender.( sorry didnt get his name)Everyone else was sullen and seemed annoyed when you asked for anything,as if you had interrupted their day. Need I say more? Book somewhere else my friends….
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Anne Marie C wrote a review 3 Mar
Toronto141 contributions50 helpful votes
Guest Experience We were traveling with a group of about 20 people and stayed at the Golden Residence for a month. The staff were rarely welcoming, never used my name, were condescending when asked for something, were defensive when questioned, and had many rules that were inconsistently applied. The breakfast buffet was the worst as a card had to be presented when entering. My husband was never asked for this card but I was berated if I forgot it and even after 30 days, was not recognized as a return guest. Rooms - Ants in the apartment made the kitchen mostly unusable. Other people in our group also had ants so it seemed a common problem - Air Conditioner leaked, requiring a service call - Vanity mirror broken, requiring a service call - Pillows truly awful being either huge and heavy or flat and lumpy - Cleaning did not generally include vacuuming under the table or areas out of traffic but was otherwise adequate - Balcony light didn’t work - There is a charge to use the room safe, not a common practice these days - Our suite was spacious and adequately furnished, including the kitchen - Other than a lack of hangers, there is lots of space for clothes - The bed was comfortable but the duvet was not heavy enough for the cooler nights. Hotel Amenities - Sauna and steam room are only turned on upon request and only between the hours of 5PM and 9PM. The hot tub was only lukewarm - The gym is under-equipped (no exercise mats) and poorly maintained - particularly the weight lifting and cardio machines - Pool towels were only issued during specific times of day even though there was a wagon of them at the front desk
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Aneta R wrote a review Feb 2024
2 contributions2 helpful votes
Very very rude unpilite female staff at the reception (not young ladies). I have never seen such an unpleasant staff! No smile. They treat you with ostility and make you feel like unwelcome guests. I'm just shocked!! The hotel is overall ok but the reception staff cancels this horwl. I will never choose it again. The staff in rhe restaurant is ok but the staff at the reception is to be changed definetely!
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Golden Residence Hotel Madeira, Owner at Golden Residence
Responded 3 weeks ago
Dear Guest, We regret that we did not fully meet your expectations. Hopefully we will welcome you back in a near future! In the meantime we remain with best regards. Yours faithfully, Arcília Martin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Welshwoman1066 wrote a review Jan 2024
North Wales, United Kingdom1 contribution1 helpful vote
We have used this hotel several times and will be returning again in November for a month. Very comfortable, excellent food, wonderful staff. The buses to and from Funchal stop outside the main entrance and easily accessible to the Forum and coastal path.
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Review collected in partnership with Jet2holidays
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Golden Residence Hotel Madeira, Owner at Golden Residence
Responded 15 Jan 2024
Dear Guest, Thank you very much for having chosen to spend your holidays at Golden Residence Hotel, we have truly appreciate your kind comments. Hopefully we will welcome you back in a near future! In the meantime we remain with best regards. Arcília Martin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen A wrote a review Jan 2024
47 contributions17 helpful votes
Great location. Superb seafront terrace and pool area. We were half board. Plenty of choices. Staff were friendly. Large rooms with balcony’s and air con. Good value for money. Bus stop outside for Funchal city centre. Just 15 min ride away with all the stops.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Quiet. Perfect for couples out of the main school holiday times.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Golden Residence Hotel Madeira, Owner at Golden Residence
Responded 15 Jan 2024
Dear Guest, Thank you for sharing your review with readers. It was a pleasure to have had you as our guest at the Golden Residence Hotel. Looking forward to welcome you back to the Sunny Madeira Island, we remain with kind regards. Arcília Martin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sonaja W wrote a review Jan 2024
1 contribution3 helpful votes
+1
Pros: - nice terraces and pool area - small kitchen in larger rooms - staff is helpful The location is quite far from the city center, but there are shops and restaurants nearby. Breakfasts are standard+, some days there is a special like omlet. There is not so much space, so you eat very close to each other, loud and uncomfortable. The hotel room was not so comfortable. They are described as modern, but I would not say that. No shelves in the wardrobes, only about eight hangers for the whole family. So basically for our long stay we kept our clothes in suitcases and on the floor. In lot of places you see that the hotel need some refresh: - in the indoor pool the ladder step has dropped out when I was on it... - the kitchen & bathroom equipment made from steel is covered by rust - various items are loose, they creak, the drain was was very bad in our bathroom sink, the water was barely running down. There is a gym, some of the machines are "fixed" using a tape (including atlas steel joints!), but they are luckily working. The room with ocean side view is a room with a view to the next close building and a view on the ocean from the balcony. I would not rate this hotel 4 stars for the price, rather 3.3.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Golden Residence Hotel Madeira, Owner at Golden Residence
Responded 15 Jan 2024
Dear Guest, We regret that we did not fully meet your expectations. Best regards, Arcília Martin General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SimonyPortugal wrote a review Jan 2024
Lisbon, Portugal98 contributions101 helpful votes
The hotel is nice, the rooms are very good for the price, the bathroom is quite generous and the staff is helpful. HOWEVER, you are NOT allowed to take your coffee (ristreto) to your table. You can order at the counter for free, BUT you have to drink it at the counter! Just how awkward is this?? The obvious explanation is that the hotel management does not want its customers to stay for longer drinking coffee at the table… but just get an additional room for breakfast or get an alternative solution. If you run a four star hotel, at this price level, you should listen to your customers! Just let people take their coffees to their breakfast tables.
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Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Golden Residence Hotel Madeira, Owner at Golden Residence
Responded 15 Jan 2024
Dear Guest, We regret that we did not fully meet your expectations. Yours faithfully, Arcília Martin General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kerry S wrote a review Dec 2023
London121 contributions151 helpful votes
+1
A lovely hotel. Got airport bus from door of airport to virtually the lobby of the hotel for Euro 8 return (bring cash and buy ticket onboard). Even had wifi on board! We booked a side view apartment/suite and our room B301 was on front of B block with a big sunny balcony, massive patio doors the width of the room and a sea view on 3 sides. The only downside was the noise of buses on the small road throughout the night! Very spacious room, cleaned well and great, very cold fridge and kitchenette. I even cooked pasta one night! Hotel has beautiful outdoor and functional indoor pool. Excellent WiFi across the hotel and breakfast busy but outdoor seating area is really pleasant. I had a massage in the hotel with Naomi and it was outstanding. She gave a wonderful caring service and I got 25% discount as it is spa happy hour between 10am and 3pm. I recommend her. We loved the cave walk underneath the cliffs of the hotel and there is a massive shopping centre right by the hotel. It is a brilliant location. Bus 1 , 2 and 4 goes straight into Funchal city for 1.95 euro. We used the Bolt app to get taxis too. Well done Golden residence. You looked after us well for Christmas and thanks for the Christmas Eve cocktail!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Golden Residence Hotel Madeira, Owner at Golden Residence
Responded 1 Jan 2024
Dear Guest, We are sincerely glad to receive your kind review regarding your stay in our hotel and are very happy that we had the opportunity to leave you such positive experiences. Looking forward to the pleasure of welcoming you back at the Golden Residence Hotel, we remain with best regards from the lovely Island of Madeira. Yours faithfully, Arcília Martin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lizzie wrote a review Nov 2023
Gloucestershire232 contributions127 helpful votes
The hotel’s outlook and location are the real highlight - right on the seafront and you can watch the sunset from the hotel garden or your balcony. We had a sea view room with a balcony, which was a generous size and very clean. The buffet breakfast has a good selection of food. My partner has several food intolerances and it was really helpful that most dishes listed any allergens, and the waiting staff brought him soya milk for breakfast. The dinner buffet was good but I found it quite expensive (€28.50 per person) when there are restaurants nearby where you can have dinner and wine for two people for ~€45. I’d highly recommend Tradicional, Doca do Cavavas and Restaurante Marisqueira O Barqueiro - all a couple of minutes walk from the hotel and excellent food and value for money. There is a bus stop right outside where you can catch the bus into Funchal (a 20 minute journey) and the yellow hop on/off bus. The staff were friendly and helpful. We had a late flight on our check out day, and we were allowed to use the pool area after we had checked out of our room. Would stay again!
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Get a room with a sea view in ‘C block’.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Golden Residence Hotel Madeira, Owner at Golden Residence
Responded 19 Nov 2023
Dear Guest, Thank you for having chosen the Golden Residence Hotel for your holidays as well as for having shared your experience with readers. We have very much appreciated your wonderful comments about our staff , your kind words have been passed on to them. Looking forward to welcome you back to the Sunny Madeira Island, we remain with kind regards. Yours faithfully, Arcília Martin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul A wrote a review Oct 2023
Malvern Wells, United Kingdom5 contributions8 helpful votes
Fantastic honeymoon by the sea - the complimentary wine and fruit basket were a lovely touch when they found out we were just married. Very attentive staff, particularly Liliana, as I'm coeliac with a gf diet they catered superbly. They even got us a taxi within minutes to make sure we didnt miss a ferry excursion. Great amenities, indoor and outdoor pools etc - we loved it!
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Golden Residence Hotel Madeira, Owner at Golden Residence
Responded 29 Oct 2023
Dear Guest, Thank you for sharing your review with readers. We were very happy to acknowledge your experiences about our services and facilities. We hope to have the pleasure of welcoming you back in a near future. Yours faithfully, Arcília Martin General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£104 - £144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
golden residence apartment funchal, hotel golden residence apartment
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
172
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GOLDEN RESIDENCE - Updated 2024 Reviews (Funchal, Portugal)

Frequently Asked Questions about Golden Residence
Which popular attractions are close to Golden Residence?
Nearby attractions include Forum Madeira (0.2 miles), Bacchus Bar (0.2 miles), and Túnel das Poças do Gomes (0.1 miles).
What are some of the property amenities at Golden Residence?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Golden Residence?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Golden Residence?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Golden Residence?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Golden Residence?
Conveniently located restaurants include Bistrot Des Anges, Dona Nina, and Hoyo Hoyo Sabores de Moçambique.
Are there opportunities to exercise at Golden Residence?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Golden Residence?
Yes, dry cleaning and laundry service are offered to guests.
Does Golden Residence offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Golden Residence?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Golden Residence?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (2.3 miles), Santa Clara Convent (2.2 miles), and Sao Tiago Fort (2.8 miles).