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Kydon, The Heart City Hotel
Sofoklis Venizelos Sq. & 2, Str. Tzanakaki, Chania Town, Crete 73134 Greece
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Avg. £138 /night, 10/8 - 10/9
£179
per night
£133
per night
£86
per night
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4.5
#13 of 119 hotels in Chania TownLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in the city center, Kydon, The Heart City Hotel welcomes the visitor all year round, in a most special way, characteristic of the genuine Cretan hospitality. Its 112 rooms and Suites, many of them with a panoramic view of the Old Town and Municipal Market, are suitable for pleasant sojourns, as they are equipped with all the modern comforts. The hotels Mediterranean a la carte "Square" Restaurant offers unique tastes for lunch and dinner always based on the nutritional values of Healthy Cretan Diet. "Agora" Bar - Restaurant is open all day long and offers flavored coffee, delicious pastries, imaginative cocktails, drinks and excellent wines. “IDEA”, a specifically designed venue for your corporate and commercial meetings, is fully equipped with a capacity to accommodate up to 40 guests, for conferences, presentations, speeches, exhibitions, sampling and corporate cocktail events.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Babysitting
Children's television networks
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Highchairs available
Pushchairs
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shared lounge / TV area
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Electric kettle
Cable / satellite TV
Complimentary toiletries
Bathrobes
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, French, Russian, German and 2 more
Location
Sofoklis Venizelos Sq. & 2, Str. Tzanakaki, Chania Town, Crete 73134 Greece
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Souda Airport
7.3 mi•
See all flights
Car Hire
204 Restaurants
within 0.3 miles
Reviews
4.5
1,769 reviews
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Reviews summary
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Kydon, The Heart City Hotel, is celebrated for its prime location in the heart of old Chania town, which allows guests to easily explore the local area and access public transport. The rooms, noted for their cleanliness and comfort, however, have drawn some concerns regarding their size and limited amenities.
Guests have consistently commended the friendly and professional service provided by the attentive staff. While the hotel offers a modern atmosphere and clean amenities, opinions on value vary, with some guests questioning the quality of upgrades and dinner options.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Mixed
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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1,769Reviews27Q+A100Room tips
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Detailed Reviews
Hotel's Favourite
A very good hotel with an incredible staff! If you want a personal touch with a smile then this is the hotel! Thank you for looking after us with love and genuine care. The tribute you created for my wife’s birthday was incredible and heartwarming, thank you!
We know that we will be back to great rooms, outstanding breakfast and fantastic service in the bar. Location is great and advise given for local restaurants was perfect.
We know that we will be back to great rooms, outstanding breakfast and fantastic service in the bar. Location is great and advise given for local restaurants was perfect.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Dimitraki, Μάρκετινγκ at Kydon, The Heart City Hotel
Responded 20 Apr 2023
Dear Fanekrog, Thank you for choosing to stay with us and also for your wonderful feedback! We are truly happy to know that we contributed to a memorable experience for your wife’s birthday. We are committed to consistently providing warm, efficient and discrete service to our guests, so your appreciation and acknowledgement is our greatest reward! We wish you always to enjoy all your travels and can’t wait to welcome you again. Warmest regards, Anna Dimitraki Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I just spent 3 wonderful days at this hotel. This is a 4 + star hotel with excellent facilities and great access to coastal vistas, the old town, numerous restaurants and shops.
The hotel is appealing as soon as you walk in the front door and you are immediately made feel welcome. Special mention is made of Nikolas, Vaso, and Rena who are very professional and focussed on creating a welcoming experience for travelers. Service, meals, hotel presentation, all represent value for money and ensure a delightful stay for those visiting this idyllic location as part of their tour through Crete.
The hotel is appealing as soon as you walk in the front door and you are immediately made feel welcome. Special mention is made of Nikolas, Vaso, and Rena who are very professional and focussed on creating a welcoming experience for travelers. Service, meals, hotel presentation, all represent value for money and ensure a delightful stay for those visiting this idyllic location as part of their tour through Crete.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kydon, Υπεύθυνος Σχέσεων με Πελάτες at Kydon, The Heart City Hotel
Responded 18 Feb 2020
Dear Hendosplace, Many thanks for being our guest here at Kydon, The Heart City Hotel! We are very happy that we contributed to a pleasant and memorable stay. Our team always tries its best to make our guests feel at home and we are very glad that we have succeeded that with you. We hope that you always enjoy your travels and we will be more than delighted to welcome you again. Warmest regards, Anna Dimitraki Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
+1
This hotel is a beautiful hotel in the perfect area of downtown Chania. It is located close to the shops and old harbour which contains many restaurants. When you first enter the hotel it has a lobby with many chairs and couches. It has 2 elevators that fit 3-4 people. They had great wifi and offered 1 free drink for the bar on the 1st floor.
The rooms were beautiful and had either a double with a single bed, or 2 double beds. The rooms had a doorbell so guests did not have to knock loudly. The rooms contained a small balcony with a table and 2 chairs. Some rooms had a shower, while others also included a bath tub. The rooms had slippers, an iron board with iron, fridge (with a complimentary bottle of water) and safe, and a closet with hangers. The bathroom has a great shower, but fogs up the bathroom so no one else can do anything at the same time. The room has great technology but a downside to it: you need your room key to turn power on in the room. No key=no power (ie. Air conditioning, power outlets). So you won't have a cool room when you get in, or items charged while gone. Ask for a second key if possible.
One thing that was amazing was the free "greek breakfast". It was a buffet breakfast that was covid safe and included hot and cold items. Hot items: eggs- scrambled, boiled, sunny side, bacon, veggies. Cold items: 3 sliced meats, 2 cheeses, yogurt with a variety of fruit toppings, toast, buns, cereals. Desserts: too may to list with many types of fruit. Also 2 types of juices and coffee or tea.
The rooms were beautiful and had either a double with a single bed, or 2 double beds. The rooms had a doorbell so guests did not have to knock loudly. The rooms contained a small balcony with a table and 2 chairs. Some rooms had a shower, while others also included a bath tub. The rooms had slippers, an iron board with iron, fridge (with a complimentary bottle of water) and safe, and a closet with hangers. The bathroom has a great shower, but fogs up the bathroom so no one else can do anything at the same time. The room has great technology but a downside to it: you need your room key to turn power on in the room. No key=no power (ie. Air conditioning, power outlets). So you won't have a cool room when you get in, or items charged while gone. Ask for a second key if possible.
One thing that was amazing was the free "greek breakfast". It was a buffet breakfast that was covid safe and included hot and cold items. Hot items: eggs- scrambled, boiled, sunny side, bacon, veggies. Cold items: 3 sliced meats, 2 cheeses, yogurt with a variety of fruit toppings, toast, buns, cereals. Desserts: too may to list with many types of fruit. Also 2 types of juices and coffee or tea.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Dimitraki, Μάρκετινγκ at Kydon, The Heart City Hotel
Responded 8 Feb 2023
Dear tsig, We are very honored by your kind words and really appreciate that you took the time to share your experience. We are also very glad that we came up to your expectations and that you have enjoyed your stay in our hotel. We wish you all the best for your travels and hope to welcome you again. With our warmest regards, Anna Dimitraki Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had selected Kydon Hotel for 3 nights of our Chania visit. I would like to begin with how polite and friendly was all the staff. Special mention to the ladies at the breakfast. They offered us a free water bottle everyday and raki and sweets in order to welcome us. Besides that, they treated us with a cocktail or drink to the hotel bar, with great view of the city. Of course they let us leave our luggage both at the check-in and the check-out. The hotel was across the ancient Agora and very close to the old city. The breakfast was satisfying with tasty options, from Cretan delicacies like Chaniotiki Bougatsa 🔝 , marathopita etc. to smoked salmon and croissants. There was also squeezed orange juice. The local dishes rotated from one day to another. Regarding to this, I would, personally preferred, the existence of more local dishes permanently and not rotating. In addition, we had booked the Classic Double Room, which was 18 sq.m. but it seemed smaller, I don’t know why. An advantage is for sure that the room has its own ironing system and you could use it for free. We haven’t see this again to any other hotel we had visited in the past. To conclude, we would visit this hotel again.
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Dimitraki, Μάρκετινγκ at Kydon, The Heart City Hotel
Responded 8 Feb 2023
Dear kat_theod, We cannot thank you enough for your wonderful title, words and review. We always try to concentrate on the details of our guest’s needs and we are very glad to see that we came up to your expectations. We hope that you always consider our hotel your home away from home. We can’t wait to have the pleasure of welcoming you back in the future. Warmest regards, Anna Dimitraki Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Kydon is a very nice, modern hotel which is only a 5 minute walk to the old town and harbor. The breakfast buffet is exceptional and the waitstaff is very attentive and professional. All staff wore mask and gloves and guests wee required to wear masks in the restaurant unless sitting at the table. Disposable plastic Gloves were provided and required of guests when getting food form the breakfast buffet
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Date of stay: May 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Dimitraki, Μάρκετινγκ at Kydon, The Heart City Hotel
Responded 8 Feb 2023
Dear Fred B, Thank you for staying with us and for writing this nice review. We feel more than delighted to see that you enjoyed everything that we took care of, during your stay at Kydon, The Heart City Hotel. Wish you always to enjoy your travels and we will be more than delighted to welcome you again. Warmest regards, Anna Dimitraki Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
By any standards, this is a good hotel. It is well maintained and spotlessly clean. The jewel in the crown of this establishment is the staff; they are smart, professional, efficient and extremely helpful, nothing is too much trouble. I cannot praise them highly enough. Covid regulations were implemented and adhered to strictly during our time there. The location in the very centre of the town means guests are easily able to explore the old town on foot without the need for a taxi, bus or hire car. The food is very good.
Situated as it is, at the intersection of four busy roads, it is also noisy. The hotel does not have a pool or a gym and this may also be a drawback for some guests. It is perhaps a little overpriced for the facilities on offer. Being an international hotel, once you walk through the doors you could be anywhere in the world. This is purely a personal opinion but on reflection, we might have preferred something with more of a local feel to it. In conclusion, I can only reiterate that the Kydon is, by any standards, a good hotel. You pay your money, you make your choice.
Situated as it is, at the intersection of four busy roads, it is also noisy. The hotel does not have a pool or a gym and this may also be a drawback for some guests. It is perhaps a little overpriced for the facilities on offer. Being an international hotel, once you walk through the doors you could be anywhere in the world. This is purely a personal opinion but on reflection, we might have preferred something with more of a local feel to it. In conclusion, I can only reiterate that the Kydon is, by any standards, a good hotel. You pay your money, you make your choice.
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Dimitraki, Μάρκετινγκ at Kydon, The Heart City Hotel
Responded 20 Jan 2022
Dear Marshall H, Thank you for being our guest and for taking the time to share your comments. We feel fortunate to have a wonderful team working at Kydon, The Heart City Hotel, who are dedicated to caring for our guests, ensuring an attentive, warm and highly professional services. Our number one priority remains the health and safety of our guests and employees. We hope that you always enjoy your travels and we will be more than delightful to welcome you again. Warmest Regards, Anna Dimitraki Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I visited Crete in September encouraged by our son and his wife who had been there months before. They stayed at a different hotel. I chose Kydon because of the number of positive reviews, but at the end of it all I was a little bit disappointed though not unsatisfied. The hotel seems to enjoy a lot of hype but I have been to far better hotels with better service.
To come to the point, The signing in at the hotel was marred by being informed that a la carte dinner was not available for the following three days and a buffet was offered instead. I complained that I was not happy with this arrangement and would try it one time and then decide. I found the selection limited and mostly cheaper offerings. The same could be said for breakfast the next morning. Perhaps I'm too demanding. In any case the nexxt day I spoke to one of the staff and we were offered to eat a la carte at the Square restaurant and we ended eating there every day. The menu here isn't something to speak about. Some dishes were good but not exceptional and as the days passed it became much of the same thing.
As regards the room itself, it was decent in both size and decor but rather too run of the mill. I had chosen the Superior double but at the end of the day, it has no worthwhile additions; same decor, same size, same layout, same balcony, same bathroom, etc.
As regards the bathroom, this is equipped with a bath a sink basin and a toilet. Let me say that on the evening we entered we noticed two hairs, one in the toilet bowl and the other in the bath, which we washed away with water. Secondly, the grout around the bath was breaking which was unsightly.. The bath was narrow and a person of some stature would not be able to shower without constantly hitting the wall and the glass panel The panel itself was not wide enough to prevent water spilling onto the floor. Luckily, the maid changed all towels every day, which was a good thing.
On a positive note the staff were extremely curteous and friendly and reception provided free towels for the days we went on the beach.
If one had to ask me whether we would go again, my answer would be that knowing that there were other better offerings out there the answer would be no. It may be a perception, but I felt that the stay fell below my expections. It is still a good hotel, but it needs to carry out some introspection if it wants to go one better and make it a fabulous hotel. It is not far off.
To come to the point, The signing in at the hotel was marred by being informed that a la carte dinner was not available for the following three days and a buffet was offered instead. I complained that I was not happy with this arrangement and would try it one time and then decide. I found the selection limited and mostly cheaper offerings. The same could be said for breakfast the next morning. Perhaps I'm too demanding. In any case the nexxt day I spoke to one of the staff and we were offered to eat a la carte at the Square restaurant and we ended eating there every day. The menu here isn't something to speak about. Some dishes were good but not exceptional and as the days passed it became much of the same thing.
As regards the room itself, it was decent in both size and decor but rather too run of the mill. I had chosen the Superior double but at the end of the day, it has no worthwhile additions; same decor, same size, same layout, same balcony, same bathroom, etc.
As regards the bathroom, this is equipped with a bath a sink basin and a toilet. Let me say that on the evening we entered we noticed two hairs, one in the toilet bowl and the other in the bath, which we washed away with water. Secondly, the grout around the bath was breaking which was unsightly.. The bath was narrow and a person of some stature would not be able to shower without constantly hitting the wall and the glass panel The panel itself was not wide enough to prevent water spilling onto the floor. Luckily, the maid changed all towels every day, which was a good thing.
On a positive note the staff were extremely curteous and friendly and reception provided free towels for the days we went on the beach.
If one had to ask me whether we would go again, my answer would be that knowing that there were other better offerings out there the answer would be no. It may be a perception, but I felt that the stay fell below my expections. It is still a good hotel, but it needs to carry out some introspection if it wants to go one better and make it a fabulous hotel. It is not far off.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don't get a taxi from the airport. Public transport is excellent and only 8 minutes away using...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have just returned from a 10 day stay at this lovely hotel. We were impressed with the cleanliness and the efficiency of the housekeeping. We went out every day we were there and would return around 2.00 pm to our room and every time our room had been cleaned and bed made up. We have been to hotels where the room hadn't been done or was being done and had to wait around. This was not the case with the Kydon. The staff were so friendly. The only grudge we had was we found the air conditioning not great. We set the temperature but it was not very efficient and when it did come on it was very cold and blasted out the air vent and it made the room much cooler than we wanted. The actual room was great but the bathroom area could have been bigger. For a 10 night stay it would have been nicer to have had more storage space for 2 people. We found the location was good, not being far from restaurants and gift shops and the lovely harbour.
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed for one night and it ticked all the boxes. Easy to find, parking, central location. We could walk from the hotel easily into the Old Town with plenty of atmosphere and lots of choices for dinner. Staff very friendly and helpful. The bed was very comfortable and bathroom offers everything you may have forgotten - toothbrush & paste, shaving kit, shower caps and shower gel. My only comment is that our upstairs neighbours got up at 6am and were noisy so bring earplugs and you won’t be disturbed.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Parking available for 10 euros a night.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Dimitraki, Μάρκετινγκ at Kydon, The Heart City Hotel
Responded 27 Oct 2023
Dear Sally S, Thank you so much for your nice feedback! We are delighted to see that you have enjoyed all the aspects of your stay! It was great to see that you highlighted both the location of our hotel and most importantly the high service level our staff provided, as well as the room amenities and breakfast. We always try to make our guests feel like at home and we are really happy to see that we have succeeded! It will be our honor to welcome you again soon. With our warmest regards, Anna Dimitraki Operations & Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel in central location. We were on the 5th floor which meant we had a great view of the sunrises/sunsets. Friends of ours were on a lower floor but unfortunately their balcony faced another building so they didn’t get a good as view, so if you want a good view definitely try to book the higher floors. Staff were very friendly and helpful at all times including a 24/hr reception and security and as a group of girls travelling this made us feel much safer. Our booking agency forgot to inform the taxi agency of our pick up from the airport so we wanted to make sure we avoided the same issue upon departure. The hotel very kindly helped us sort this out and spoke to the taxi agency in Greek which made booking the car much easier. Housekeeping staff were also very friendly stopping to say hi whenever we walked past. Breakfast staff were also very helpful, as soon as we sat down we were offered tea and coffee and if they can get us anything and done so with such a big smile on their faces. Only notes I have is that there wasn’t a very varied option at breakfast so for anyone with dietary needs this should be noted and unfortunately no swimming pool. Upon seeing the size of the hotel I do believe they could fit an indoor swimming pool.
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Date of stay: July 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We use with a 4 way USB travel charger, so one socket is all we need. Sorry but cannot really remember if it was near the bedside.
However, lovely hotel & great location.
Are you asking if the hotel posts reviews, or guests? I am unclear as to what exactly you are asking. I have posted a review on TA following my recent visit there.
Thank you very much for your message.
We are glad to inform you that our hotel has parking facilities.
The daily charge is 8,00 euros and there is no need for you to reserve a parking space in advance.
Kind regards,
Kydon, The Heart City Hotel
try their pzza also if you have time in their restaurant..
it is great
Dear Wanderer494558,
Our hotel provides laundry and dry cleaning service with extra fees.
"Situated in the city center- outside noises can bother light sleepers. There is no cutlery or plates in rooms."Read full review
…
PRICE RANGE
£89 - £123 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kydon hotel chania
LOCATION
GreeceCreteChania PrefectureChania Town
NUMBER OF ROOMS
112
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Kydon, The Heart City Hotel
Which popular attractions are close to Kydon, The Heart City Hotel?
Nearby attractions include Greek National Football Museum (0.1 miles), Alexia Handmade Jewelry (0.1 miles), and Peacock Tail Bar (0.3 miles).
What are some of the property amenities at Kydon, The Heart City Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Kydon, The Heart City Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Kydon, The Heart City Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Kydon, The Heart City Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Kydon, The Heart City Hotel?
Conveniently located restaurants include Fresh Point Juice Bar, L'angolo ristorante, and Laganon.
Are any cleaning services offered at Kydon, The Heart City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Kydon, The Heart City Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Kydon, The Heart City Hotel?
The staff speaks multiple languages, including English, French, German, Italian, Russian, and Greek.
Are there any historical sites close to Kydon, The Heart City Hotel?
Many travellers enjoy visiting Firkas Fortress (0.5 miles) and Venizelos Graves (2.1 miles).
Does Kydon, The Heart City Hotel have any great views?
Yes, guests often enjoy the city view available here.