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Aquila Atlantis Hotel

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Traveller (534)
Room & Suite (193)
Dining (71)
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About

#7 of 49 hotels in Heraklion
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The recently renovated Aquila Atlantis Hotel situated close to the archaeological museum and commanding a spectacular view of the harbour.The hotel also has a variety of facilities and services that are sure to meet the needs of both business and leisure travellers. Spacious rooms also with view to the harbour with a 42-inch flat-screen TV, free Wi-Fi, box spring bed with a walk-in rain shower. Main Restaurant, Lounge Bar, Room Service, Swimming Pool, Luggage room, Conference Center, Business Center. Kindly note that smoking is only allowed in designated areas and bedrooms. There is a fee for guests who do not comply with the hotel's non-smoking policy.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Rooftop pool
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Residential Neighbourhood
Modern
Languages Spoken
English, Greek
1425Reviews42Q+A100Room tips

Reviews
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Hans Klaassen wrote a review Jan 2024
Eindhoven, The Netherlands99 contributions62 helpful votes
+1
It’s a great hotel and definitely worth the 5*. We arrived late December for Christmas and new year but there were not many guests. Especially in the evening the restaurant was almost empty as well as the bar. Understandable because the center has a lot of restaurants but we booked half board and it was very good. Great breakfast buffet with everything you can think of. For elaboration contact me. The dinner was served in the same restaurant which seems small to the amount of rooms they have but as said we were almost alone. Nevertheless everything is delicious and the portions are very big. Beverages are pricey but you are in a great hotel so don’t expect cheap. Personnel is great and friendly all over the day. Nothing is too much. Especially Maria and her elderly male colleague whose name I didn’t get; we had the pleasure to get acquainted the first week with them and we constantly got serviced by. And although we almost never saw the chef he deserves compliments also for his dishes in the morning and evening. Room cleaning was every day thoroughly and we got often new bedding and towels if we wanted to. We spent two weeks here what is a little long as Heraklion is nice and lots of shops etc but not for such a long time. While all tourist villages were closed down the city was extremely busy. Every cafe or terrace was occupied to the fullest until January 3rd. Seems that locals are not only there but also people from Athens come over for Christmas and New Year. Because we know people over here we came in December but summers will be better although the weather was still very good compared with The Netherlands. I can certainly recommend this hotel to anybody including families and we have been in many around the villages etc. Certainly keep this hotel in mind when coming to Crete. Everything is just around the corner including the port, the center, restaurants and supermarkets. Only minor thing is that dinner is served in a hurry. If you have completed one course the other is there in a few minutes and you can’t let it go cold. We told them to wait a bit but a few minutes later it is asked again; probably their way of serving. And I think that most of the time during the year everything is buffet and now it was a la carte. Just a little tip for the hotel ; doesn’t influence my rating.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Halfboard means an adjusted menu. There is another a la carte. Ask for that if you’re tired...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 4 weeks ago
Dear Valued Guest I am absolutely thrilled to read your review and learn that you found our services to be to the highest of standards, and that you thoroughly enjoyed your time with us at the Aquila Porto Rethymno Hotel. Your high praise of our service, facilities and location are very gratefully received. We are very lucky to be situated in such a great location and it is evident from your review that you were able to visit and explore the local area and I am pleased you also enjoyed this aspect of your stay with us. The local area is full or beautiful restaurants and bars that only serve to enhance your overall holiday enjoyment. Your extremely kind comments will be shared with my team, so they know that the service they have offered has been most appreciated, and I would like to thank you for taking the time to provide your feedback. I appreciate your comments regarding the business of the hotel. Our hotel is very different in the summer season as we operate at full capacity, some people may prefer this but some may prefer the quiet. Indeed, there is a better atmosphere during the busier periods and I apologise that you did not get to experience this in all its glory. Hopefully you will visit us again in the summer season. We all look forward to having the pleasure of welcoming you back in the very near future. Kindest regards Petrakis Eftychis General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rr177 wrote a review Nov 2023
Waterbury, Connecticut765 contributions193 helpful votes
This hotel is located in a very central location of Heraklion. Within walking distance are many shops, stores, and restaurants. The rooms were clean and comfortable. I especially enjoyed the fact that each room has a balcony. The buffet breakfast was very good and their is a bar conveniently located in the lobby.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 4 weeks ago
Dear Valued Guest I thank you for taking time out of your day to write such a lovely review about your recent stay at Aquila Atlantis Hotel. It is clear from reading your review that you thoroughly enjoyed your time with us and I am so pleased that we were able to provide such a memorable holiday experience for you. Your kind comments in relation to the cuisine we have on offer are much appreciated and I will be sure to pass them onto the Head Chef who would wish for me to thank you on his behalf. We work hard to provide a varied and extensive menu and it is great to hear that this met with your appreciation. We are situated in an excellent position which is only a short walk to Heraklion with many restaurants and other attractions and I am pleased that you were able to explore some of the local area. It was our pleasure to host you on this occasion and we look forward to the pleasure of your company again in the future. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shalinichakrabortee wrote a review Oct 2023
Gurugram (Gurgaon), India17 contributions6 helpful votes
The hotel is super with terms of location if you want to be near the city centre/port. And the breakfast is good But sadly, the pros stop there! The room we booked mentioned that they will allot us a room at checkin and they gave the tiniest room possible to my family of three. We are (yes we are still here!) so uncomfortable getting no sleep in the narrowest bed possible and when we mentioned it to the reception - they asked us to pay 40 euros more for a bigger room! Such a scam- absolutely not a 5 star service. We order dinner, the room number they note is wrong and call us and speak to us as if it’s our fault. THEN they get a wrong bill and we correct it by showing the menu card kept in the room. They say the prices have changed (but it’s not placed in the room yet) and they send us a POS with the corrected bill. What an insult! This is after we requested that they settle it at checkout which generally happens. They spoilt our dinner experience. Mind you - NO apology for no sleep/ incorrect billing done by them. Extremely bad experience- they have to come a longgggg way to learn a few things about hospitality. Also, the bathroom stinks. Not a housekeeping mistake but a structural issue. Never coming back to this hotel for sure / absolutely do not recommend for those who know how to be treated at a 5 star property.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Do not waste money on this hotel if you want a ( star experience.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 19 Oct 2023
Dear Valued Guest, Thank you for choosing Aquila Atlantis Hotel for your recent vacation and for providing your feedback. It is clear from your review that you were personally unhappy with your recent stay with us, and I sincerely regret that your opinion of our hotel and your stay is not that which the vast majority of our guests experience. As can be seen by the vast majority of reviews, our guests feedback is most favourable with many wishing to return, and advising they have found their time with us extremely enjoyable and memorable. I am very sorry to note that you were unhappy with the level of customer service you received from some of our staff. Your impression of our staff is certainly not that which we wish any of our guests to feel during their stay with us. You will see from the numerous reviews on TripAdvisor that our staff receive extremely high praise, with the vast majority of our guests having a very positive experience. Despite your feedback being most unusual for us to receive, please be assured that I will certainly be discussing your comments with the whole of my team, as our ultimate aim is to ensure all our guests receive first class service in all areas of our hotel. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michelle T wrote a review Sept 2023
New York City, New York666 contributions269 helpful votes
Aquila Atlantis Hotel is a great hotel and we loved our stay. It's fairly centrally located - just a few minutes walk to the Heraklion Archaeological Museum and about 15 minutes to the Port and the main town where all the restaurants are. The rooms are big, the showers have excellent water pressure, and there are two pools! Prior to our arrival, I had emailed them with a few questions and they were so quick to respond and super helpful. They were able to help us arrange for a car rental and the entire process was easy peasy. They clean your room daily too, which is something they've definitely stopped doing in a lot of hotels in the US. There's a mini-fridge in the room with items that you can buy from the hotel, but you can also fit a ton of your own beverages in too. Fairly large safe and a big closet were in the room too. The absolute best part was the pillow menu! They have a pillow menu where you can order a different pillow if the one in the room is not to your liking. I was able to order a firm pillow and my husband got a memory-foam one. It was the best pillow I had during our 2.5 week trip. They have a parking lot, but sometimes it does get full. When that happens, they'll park it for you, which we very much appreciated. Everyone we encountered was so nice and so helpful. I would definitely 100% stay at Aquila Atlantis again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 19 Oct 2023
Dear Valued Guest, I am pleased to read your positive feedback following your recent stay with us at Aquila Atlantis Hotel. We are delighted to hear that there were clearly so many aspects of our hotel which you enjoyed and that overall you had a pleasant stay. I was also pleased to learn that you were impressed with the location of our hotel. Our central position does mean guests are within walking distance of the city centre and port, which we feel are some of our key selling points, and as you will see from other reviews, most guests are very impressed with this. Our pillow menu is very popular with a lot of our guests and I’m thrilled that you were able to make the most of this. After all, the best part of a holiday is feeling relaxed! It was a great pleasure to host you and thank you once again for taking the time to provide us with your valuable feedback. We look forward to welcoming you back in the very near future. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Matt_UKTX wrote a review Sept 2023
Houston, Texas793 contributions362 helpful votes
Excellent hotel in Herakion - fantastic rooms, quiet A/C, fast wifi, and a good location. There is really nothing to dislike about this property, overall pros and cons are as follows... PROS: - Good location - Fast wifi - Friendly staff - Excellent rooms with great A/C, nice bathroom and comfortable beds - Good included breakfast CONS: - Pickup service from the Port wasn't great and a little expensive. However, this was a 3rd party, so perhaps not the hotel's fault. I would just take my own taxi next time. - More of a "business/city" hotel than a "vacation/resort" hotel. This isn't really a con, just an observation. Overall we had a great experience and I would stay here again. Highly recommended. 4.5 stars.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: 4th Floor rooms and above have the best views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 19 Sept 2023
Dear Valued Guest Thank you for choosing Aquila Atlantis Hotel for your recent holiday and for taking the time to leave such a positive review of your time with us. I am so pleased to learn that you had such an enjoyable stay with us. We fully appreciate that the service our staff deliver to our guests has an impact on their overall holiday enjoyment and this is why we always strive to deliver first class customer service in all areas. Your recognition of this is truly appreciated. I thank you also for your constructive comments. It is only upon the receipt of such information that we can look at ways in which we can improve and enhance our services and so this information is also gratefully received and appreciated. I’m sorry to read that you were expecting more of a holiday atmosphere from your stay at Aquila Atlantis, however we are designed as a business hotel therefore it is difficult to accommodate all holiday needs at the same time, I sincerely hope that this did not negatively impact your stay. It was our pleasure to host you on this occasion and we hope to that you will consider us again in the future. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JBG1 wrote a review Sept 2023
Leicester, United Kingdom763 contributions491 helpful votes
This was our third consecutive stay at this hotel in the last three years of holidaying in Crete. Reception staff excellent. Stayed in room 424 overlooking the harbour as previously.Hotel staff are all so professional and obliging which comes across as really genuine.Room facilties excellent along with the breakfast offering. We will definitely be stopping at The Aquila September 2024.
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Stay in a room with a harbour view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 19 Sept 2023
Dear Valued Guest It is with absolute pride I read your wonderful review regarding your recent stay with us at the Aquila Atlantis Hotel. It is wonderful to learn that your previous stays with us were so memorable and your kind words and personal recommendation of both our services and facilities are very much appreciated and will be shared with the whole of my team. I am delighted to read that you were impressed with your room overlooking the harbour, the same as last time! Your comments regarding our team are appreciated. All of our staff really are a great asset to our hotel, as they are ultimately the “face” of the business. I have forwarded your kind compliments to the team and I am sure they would ask me to thank you personally for your comments on their behalf. It was certainly our utmost pleasure to host you previously and we look forward to the pleasure of your company again next year. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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debbwmss wrote a review Aug 2023
Severn, Maryland22 contributions9 helpful votes
Aquila Atlantis Hotel was amazing! The location, the breakfast, and the staff were all top notch. I found a diamond ring in the bathroom and returned it to front desk, I hope that it was reunited with the person who left it on the sink in the lady's room.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Have Fun!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 13 Sept 2023
Dear Valued Guest Thank you for choosing Aquila Atlantis Hotel for your recent holiday and for taking the time to leave such a wonderful and personal recommendation. I am absolutely delighted to learn that you had a most enjoyable and memorable stay with us. It is our constant aim to ensure that our guests receive the very best in service, and I am therefore thrilled to read your comments regarding my team, who will be thrilled to know that their efforts have been appreciated and that they have gone some way towards ensuring you had a fabulous vacation. I would like to thank you again for your kind comments and I hope that we have the pleasure of welcoming you back again soon. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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arthursenis wrote a review Aug 2023
Melbourne, Australia7 contributions12 helpful votes
Firstly we would like to say how exceptional the staff were. Friendly, hospitable and super accomodating. The facilities were superb and the breakfast scrumptious all round 5 Star stay. We would firstly say thank you to the beautiful staff and would without a shadow of a doubt recommend this hotel to family, friends and all seeking accommodation in Heraklion.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 22 Aug 2023
Dear Valued Guest We are delighted to know that you had such a wonderful holiday and we thank you very much for choosing the Aquila Atlantis Hotel. I am very pleased that our hotel fulfilled all of your holiday needs. Your positive comments have been shared with the whole of my team. We are always very appreciative of all feedback we receive and thank you for taking the time to provide your review. Thank you once again for choosing the Aquila Atlantis Hotel and we look forward to welcoming you again in the very near future. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jaye A wrote a review Jul 2023
Houston, Texas73 contributions33 helpful votes
I would definitely stay here again when visiting Crete. The staff is great, the room was spacious and breakfast was good. They have two pools one on roof and the other on a lower floor. It's close to the port. I got a really nice sleep at this hotel. It would be a great hotel for a business retreat, wedding event, etc.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Stay on the upper floors which face the Venetian castle. It was a really nice view. Hotel is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 12 Jul 2023
Dear Valued Guest Thank you so much for your wonderful review, we are absolutely thrilled to read how much you enjoyed your stay with us at the Aquila Atlantis Hotel. I am delighted to read that you had such a memorable and enjoyable time with us, and to learn that you found the levels of service being provided by our staff to be exactly as it should, is very rewarding indeed. I will share your kind comments with the whole of the team so they too know that their efforts are going some way towards ensuring our valued guests continue to enjoy their holidays and return home with many happy memories. It was our absolute pleasure to host you, and we all very much look forward to welcoming you back in the very near future. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NorthStarYVR wrote a review Jul 2023
Vancouver, Canada8 contributions
Great location within a short walk of the centre of the city, and also close to the airport and the ferry terminal. Buffet breakfast was delicious. The morning we had to leave early for the airport they accommodated us with an early breakfast time. Room was spacious and clean. Although they have free parking, the spaces are very limited and we had to park elsewhere.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Other at Aquila Atlantis Hotel
Responded 12 Jul 2023
Dear Valued Guest It was our pleasure to welcome you to the Aquila Atlantis Hotel and I would like to thank you for taking the time to provide us with your review. I am so pleased that your visit was clearly so memorable and your kind words are truly appreciated. Our aim is to ensure that you experience a wonderful stay and so it is a great pleasure to be provided with such positive comments in respect to our facilities and the food that we serve. Thank you once again for your valuable feedback and we look forward to welcoming you again. Kindest regards George Barelier General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£63 - £115 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantis hotel heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
164
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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AQUILA ATLANTIS HOTEL - Updated 2024 (Heraklion, Greece)

Frequently Asked Questions about Aquila Atlantis Hotel
Which popular attractions are close to Aquila Atlantis Hotel?
Nearby attractions include EscapeRooms.gr (0.2 miles), Irida Family Workshop (0.1 miles), and Kotsanas Museum (0.2 miles).
What are some of the property amenities at Aquila Atlantis Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Aquila Atlantis Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Aquila Atlantis Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Aquila Atlantis Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Aquila Atlantis Hotel?
Conveniently located restaurants include Ntoré Gastronomy & Symposia, Avli, and ML Espresso Bar.
Are there opportunities to exercise at Aquila Atlantis Hotel?
Yes, guests have access to an indoor pool during their stay.
Does Aquila Atlantis Hotel have airport transportation?
Yes, Aquila Atlantis Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Aquila Atlantis Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Aquila Atlantis Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Aquila Atlantis Hotel?
The staff speaks multiple languages, including English and Greek.