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Neptuno Beach

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Traveller (736)
Room & Suite (120)
Dining (72)
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About

#1 of 1 all-inclusive in Heraklion
Location
Cleanliness
Service
Value
Travellers' Choice
Beach Resort . Suitable for Couples and Families
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Billiards
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Darts
Entertainment staff
Evening entertainment
Table tennis
Airport transportation
Facial treatments
Massage
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Private beach
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
English, French, German, Greek and 1 more
704Reviews102Q+A93Room tips

Reviews
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laur_nix wrote a review 14 Feb
Manchester, United Kingdom2 contributions
Travelled as a group of 7 - 6 adults and 9 month old baby in May 2023. Unfortunately our experience wasn't good. When we arrived the travel cot wasn't in our room, I went to reception who said we may need to wait until the morning to get a cot, which is ridiculous. I even asked 'where is my baby going to sleep?' and the receptionist said nothing. Luckily, the cot had been put in one of the other rooms in our party so we swapped, but surely the receptionist should know which room to allocate us? One thing to bare in mind is that one side of the main hotel block has been renovated, so one side resembles the lovely modern rooms as shown in the pictures. The other side is dated, brown wooden headboards and wardrobes so very different to the pictures we saw online. One positive thing to note is that the rooms are very clean. The food is very much the same each day and night and not much choice. There are only about 5-6 highchairs so if you go at peak time your baby may not have anywhere to sit. All of us became ill with sickness and diarrhoea whilst staying here. A child unfortunately pooed in the pool, the staff were told about this however the pool wasn't cleaned or a barrier put around it for over an hour. I wouldn't recommend this hotel based on our experience.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Me H wrote a review Oct 2023
2 contributions5 helpful votes
+1
Were do i even start! We had the most amazing holiday at Neptuno! Location is perfect if you are after a truly relaxing beach holiday, sit by the pool all day or grab a spot on the beautiful beach! From the moment we got there we were treated like family. The staff worked so hard to make sure we had everything we needed, nothing was too much for them, special shout out to Anna, you are amazing and we love you and the Raki! The food was delicious and plentiful and Dimitri always found us the perfect spot to eat! Andreas and Mini made up the animation team and worked hard all day making us laugh, keeping us fully entertained ... getting the hubby up to dance is not an easy task but they did it .. more than once! Andreas went out of his way to accomodate us and we can't thank him enough 🙏. It was an absolute pleasure getting to know you both and you always have a place to come when (not if) you visit Liverpool ❤️ Our room was kept spotless by the always friendly and cheerful cleaning staff and the view from our balcony was beautiful, we watched the sun set behind the hills every evening, it was perfect. There probably alot more wonderful things I could say but I've only been back 2 days and I'm still processing! Thank you all for giving us the most amazing time! We will be back!!!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Get some snorkel gear, there's a reef about 75 yards off the coast, worth it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 4 Nov 2023
Thank you so much for your nice review through Tripadvisor website. It is always so great when our guests have a wonderful time in our Hotel. On behalf of the entire team here, thank you so much for selecting our hotel for your holidays. We hope that we will soon have the pleasure of welcoming you back in Neptuno Beach for another enjoyable visit. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Neil R wrote a review Oct 2023
1 contribution1 helpful vote
Well what a fantastic holiday that was, we only came back yesterday!!!! Hotel is right on the beach and the surrounding area is picturesque greek. A really relaxing experience was made perfect by the talent and dedication of the staff (which is the most impressive thing about the Neptuno) who could not possibly be more warm or hospitable!!! A big Thank you goes to Andreas (what a laugh we had with you!!! You really went above and beyond to give us the best time possible!!!) Andreas heads up the tireless entertainment team along with the awesome dominique keeping every guest (from young to old) dancing and laughing day and night!! The food is spot on and caters for everyone to a high standard and drinks are always served with a smile, particularly so by the super warm Anna! (Thanks so much for the Raki Anna!! See you next year!!) The rooms are kept spotless and there are no complaints whatsoever. I Really think the people "make the place" and the Neptuno is the perfect example of this and why we will be back again next year. Thanks so so much guys!!!.... we made memories here that will not be forgotten!!! Oh and if you like your coffee .......go across the road to Dorian cafe....yannis makes the best coffee on the island no joke, it's seriously good!!!!. Neil.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 4 Nov 2023
Thank you for sharing your positive impressions with the Tripadvisor community. It is always nice to receive positive feedback. In Neptuno Beach we work very hard in order to provide outstanding service and it makes us proud that we were able to impress you. Once again, thank you for choosing to stay with us and for your feedback. We look forward to welcoming you back in the near future. kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Daniel M wrote a review Oct 2023
Szczecin, Poland1 contribution
Nice hotel, helping staff, amazing whether for entire visit 😋. Lots to see around, lack of enjoying visitors. Amazing people around and nice atmosphere. Recommended for frents,families or single visits.🙄👀🤣🤣🤣🤣🤣🤣🤣🫣😜 Pool, see by the door steps.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 4 Nov 2023
We are delighted that you have enjoyed such a wonderful holiday here with us at Sol by Melia Cosmopolitan and for taking the time to write your review on Trip Advisor. On behalf of the entire team here, thank you so much for selecting our hotel for your holidays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Colleen L wrote a review Oct 2023
1 contribution
Amazing hotel, this was our third time at this hotel. The staff are so friendly and take care of your every need. The room was perfect with a beautiful sea view. Robes and slippers was an added bonus, not to mention the lovely fruit basket, delicious cakes and bottle of wine when we entered our room. The ambience of the hotel is home from home, so comfortable and relaxing. The restaurant served the most delicious desserts and continental pastries all too hard to resist. The variety of traditional Greek and international cuisine for lunch and dinner was superb. There was a full programme of activities during the daytime and a variety of entertainment in the evening which was so good that we did not leave the hotel once during our stay. This hotel is a gem in Ammadoura and I would highly recommend a vacation there. I can't rate it highly enough.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 25 Oct 2023
Thank you for your great review! It has been a pleasure to host you during your recent stay in Neptuno Beach and we are glad that we were able to come up to your expectations. Your compliments on the fantastic food, the lovely premises and our staff are much appreciated and we hope to get the chance to welcome you again in our hotel. With best regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dawn Clarke wrote a review Oct 2023
Birmingham, United Kingdom3 contributions1 helpful vote
Well what a great break we've all had, Andrea's / Jesus your a very tallented warm man who does a great job in entertaining everyone. The Food & beverage manager Dominico thank you for being a gentleman and always accommodating me and my family when we used the restaurant. Anna behind the bar had a lovely smile and always polite and lovely x The rooms were serviced to a high standard which we were greatful for x I woukd recommend this hotel for couples & families, it's all inclusive and food is available most of the time :-) The only fault I can speak about was the clearing of plates and cutlerey in the restaurant when they are bashed onto the cleaning trolly which was louder than the whole conversations that guests were having. It's a little like the lovely staff are desensitised to people around them trying to enjoy a meal... I will have the sound of plates ringing in my ears for a few days x Thank you Neptuno Dawn & Carl x
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 22 Oct 2023
Let us thank you for choosing Neptuno Beach for your stay and we are glad we were able to meet your expectations. We are delighted to hear that you had a positive experience at our hotel and that you enjoyed the quality of our hotel. Our team would like to express our gratitude for your positive comments, and we would love to have the chance to welcome you back in the nearest future! With Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AHY127 wrote a review Oct 2023
Crestwood, Kentucky24 contributions24 helpful votes
Great hotel. Rooms were very clean. All inclusive with great buffets for all meals. Staff was very friendly and helpful. Very nice pool and beach area for guests. Highly recommend if staying in Heraklion.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 22 Oct 2023
We are very happy you chose Neptuno Beach for your stay in Crete. We were truly pleased to hear that you enjoyed your stay and our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Neptuno Beacht! With Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Craig G wrote a review Sept 2023
2 contributions1 helpful vote
+1
Our stay was amazing from start to finish! We were offered food before check-in, as we may have missed it and were totally looked after throughout our stay. Reception staff were very kind, helpful and accommodating. Everywhere is spotlessly clean and tidy and all the staff work very hard at this (cleaners are unsung heroes!). The staff are ALL very polite and friendly, and special mention to the brilliant bar staff, who not only keep up with your drinking demands, while being very cheerful but also became friends. Also a big mention to Andreas, he will keep you entertained through the day and night and works hard to make you feel great - Thank you for the great entertainment (especially Karaoke 😉). We loved our stay so much and will definitely be back as soon as we can. It's also, so nice to walk straight from the hotel onto the beach and gaze at it from the bar area! We also fell in love with 'Crete' and its beautiful scenery and beaches. Everywhere we went, we were touched by their friendly nature and wonderful kindness. They are proud of their island (and so they should be) and will always offer their history. They want to feed you, keep you happy, entertained....and give you the local tipple 'Raki'. Thank you all for a perfect stay!!!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Sit back and relax! I am big on manners and it doesn't hurt to learn your Greek 'Good morning'...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 2 Oct 2023
thank you so much for this amazing review and your genuine interest in our well being! Thank you for all your kind words, they truly come as the greatest reward for all Neptuno team! We care for our guests, and we want to make sure we are representatives of Greek hospitality, offer top services! We are delighted to know you enjoyed our hospitality and we managed to meet your expectations! Thank you for all your detailed descriptions and the time you took once more to provide this amazing feedback! We wish you all the best and we would love to welcome you back! Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeffrey M wrote a review Sept 2023
3 contributions1 helpful vote
+1
Where can i start when we arrived late reception booked us in and had food and drink waiting for us we realised next day air con wasnt working which was sorted straight away amazing staff all the way around tje hotel ive seen some people coment on food personaly we enjoyef it We never done crete before but weve booked already at the same hotel
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: A little tip goes along way
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 25 Sept 2023
thank you for taking time to post your valuable feedback regarding you stay at our hotel. We are incredibly delighted that we have accomplished your expectations and have given you the impressive service that we always accustomed to give. We all graciously await your return to our hotel in the not too distant future! Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Harry G wrote a review Sept 2023
1 contribution3 helpful votes
What an amazing hotel there is nothing bad to write about it. Me and my family stayed here for a wedding and holiday and this hotel made it the best it could be. All of the staff are so welcoming caring and friendly you feel at home the second you walk through the door. Service was outstanding no problems what do ever the staff work as hard as possible every day to make sure you don’t have to lift a finger during your stay. Evening entertainment is out of this world you will enjoy every evening with such a welcoming and fun community in the hotel. The rooms were lovely and comfortable always being cleaned with hard work and effort. There is a beach the second you walk out the hotel overall the hotel is so clean and beautiful you will feel so relaxed when you’re there. The food is always cooked to perfection and you will never leave unsatisfied. Special thanks to all the staff who made our stay the best it could have been we will definitely be revisiting neptuno beach hotel as soon as we can!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Grigoris Stamatakis, Γενικός Διευθυντής at Neptuno Beach
Responded 25 Sept 2023
thank you so much for the praising review you shared regarding your stay at our hotel and we are delighted to read that we were able to match your expectations. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Their kindness and helpfulness being undoubtedly one of our hotel's main asset. We certainly look forward to serving you again in a not too distant future. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£106 - £231 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mareblue neptuno beach hotel amoudara, neptuno mareblue hotel, neptuno mareblue resort all inclusive
FORMERLY KNOWN AS
Zeus Hotel Neptuno Beach
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
135
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NEPTUNO BEACH - Updated 2024 Reviews (Heraklion, Greece)

Frequently Asked Questions about Neptuno Beach
Which popular attractions are close to Neptuno Beach?
Nearby attractions include Reef Sound Cafe & Cocktails (0.7 miles), Antiopi (0.7 miles), and Enodia (0.5 miles).
What are some of the property amenities at Neptuno Beach?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Neptuno Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Neptuno Beach?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Neptuno Beach?
Yes, free parking is available to guests.
What are some restaurants close to Neptuno Beach?
Conveniently located restaurants include Thigaterra, Kritiko Spiti, and Aris Katerina.
Are there opportunities to exercise at Neptuno Beach?
Yes, guests have access to a pool during their stay.
Does Neptuno Beach have airport transportation?
Yes, Neptuno Beach offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Neptuno Beach?
The staff speaks multiple languages, including English, French, German, Italian, and Greek.
Are there any historical sites close to Neptuno Beach?
Many travellers enjoy visiting The Palace of Knossos (4.8 miles), Castello del Molo (Koules) (2.8 miles), and Loggia (2.6 miles).
Does Neptuno Beach have any great views?
Yes, guests often enjoy the ocean view available here.