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smartline Neptuno Beach

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Traveller (390)
Pool & Beach (119)
Room & Suite (95)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Beach Resort . Suitable for Couples and Families
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Property amenities
Pool
Restaurant
Free parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Children Activities (Kid / Family Friendly)
Concierge
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Family Resort
Great View
HOTEL CLASS

Location

Full view
44Car recommended
Grade: 44 out of 100
12Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
508Reviews
542Photos
74Q+A
78Room tips
Traveller rating
  • 253
  • 181
  • 56
  • 11
  • 7
Time of year
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  • English
Popular mentions
This has to be one of the best hotels 8 have stayed in ,food amazing ,lo actions amazing and staff the friendliest I've come accross,hotel is right on the beach ,pool lovely and clean,plenty of sunbeds and chairs for the evening entertainment
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Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 11 Dec 2018
Dear Mrs. Donna, Thank you very much for your stay with us and all your lovely comments. We are always delighted to receive such a beautiful feedback by our guests. Looking forward to welcoming you back in the future, we send you our sunny regards from Crete and a lot of wishes for Merry Christmas und a Happy New Year Your smartline Neptuno Beach team
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The hotel is both clean and beautiful so as soon as we got here I was impressed. The room is lovely very well designed and decor is of a high standard. There is a kettle and tea & coffee available also water is provided daily and a bottle of wine in the fridge . Also a big bonus
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Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 27 Oct 2018
Dear Mrs. Eillen Thank you for your stay with us and your wonderful review. Your lovely comments are the best reward we could get for our efforts to provide an enjoyable and relaxing holiday to each and every guest. Mrs. Sandra , our housekeeper manager, is thrilled, that the solution she gave with the step made your accommodation an enjoyable one Taking care of our guests’ special needs it’s our first priority and the least we could do for them. Anna, Gianna, Stella, Pepi , our maitre d’ hotel and the rest team send you their best wishes and regards and wait for your return Have a nice winter time! Your smartline Neptuno Beach team
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modern rooms large balcony , excellent buffet food with great choices available food excellent , white wine lovely , decent gin and tonic, hotel has true quality , everything you could need and more , friendly staff nice pool and a brilliant beach with comfy sun loungers and
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Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 28 Oct 2018
Dear Guests Thank you for your stay with us and the time spent to give us your feedback Your kind comments and recommendation are valuable to us We are indeed happy having been able to meet your expectations and offered you an enjoyable vacation time Welcoming you back would be a great pleasure and honor for us. Till then we send you our best regards and a lot of wishes for a great winter time Your smartline Neptuno Beach team
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I spent a couple of days at the hotel, and the staff is really nice and friendly ! From the reception, to the bar man, through the animation lady and the staff at the restaurant (special thank you to Dimitris, always smiling and a nice word for you :) ). The room was very clean
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Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 27 Oct 2018
Dear Guests, Thank you for your stay with us and your kind feedback. Your comments about our services and facilities are welcomed and more than valuable to us Dimitris and the rest team wish you an enjoyable winter time and all the best We would be happy to have the chance to welcoming you back Regards from still sunny and warm Crete Your smartline Neptuno Beach team
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Hello there, I just wanted to contact you after wonderful holiday in your hotel. Your team of people made a very big impression on us so I have felt inclined to email you. We felt there like being at home. For me the best holiday is when my son spends time amazingly. It was
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Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 20 Oct 2018
Dear Mrs. Beata, We deeply thank you for this great feedback and all your lovely words, which we keep in our heart We do nothing more than taking good care of our guests. Kasparas is a great man and it’s a pleasure to offer him special moments and memories. It’s a great honor and privilege to count you as our guests, and we are indeed happy, that you and Kasparas enjoyed your vacation with us. Each and every one of us sends to you both warm wishes for a great winter time Till we meet again, be healthy, be strong and most of all be happy!! Your smartline Neptuno Beach team
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorsmartline Neptuno Beach
The Double Standard Side Sea View at the smartline Neptuno Beach
Utsikt från balkongen
Inside the room
Photo provided by managementsmartline Neptuno Beach
Photo provided by managementsmartline Neptuno Beach
Superior Side sea view
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12345619
Hi if you have a late check out, can you use the all inclusive until you leave the hotel?
We didn't leave the hotel till after midnight so we enjoyed a lovely meal and were even given a room to have a shower in. We got a couple of drinks and sat in the reception till it was time to leave. Nothing was too much trouble for the staff all very helpful.
1 vote
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We was in the new block nearest to the beach and pool , it was dead quiet after 11pm and I new got woken up early either
1 vote
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Hi there is a tobacconist just up the road from the hotel it sells cigarettes in 20s if you want a 200 pack you have to give 24 hours notice , the average price is €4.90 a pack or €40 for 200
1 vote
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Hi, I can’t say for sure that you will find anywhere to eat at that time of night. If you walk to the end of the road from the hotel and turn right, there are a selection if bars and restaurants around 15 minute walk away but there are no gaurantees that they will still be serving food.
2 votes
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12345615
"pool facing"
"ground floor rooms are great"
"The rooms at the front of the hotel have the best views."
"See the review text. Consider non-pool-facing rooms for kids, though they're comfy."
"try to get the family room above the beach bar .brill"
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12345616
PRICE RANGE
US$92 - US$319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mareblue neptuno beach hotel amoudaraneptuno mareblue hotelneptuno mareblue resort all inclusive
FORMERLY KNOWN AS
Zeus Hotel Neptuno Beach
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
135
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