We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

smartline Neptuno Beach

Book with us!
* Prices are provided by our partners, as follows: Hotel-only deals: Prices are the average nightly price provided by our partners and include hotel taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details. Package deals: Prices are per person and subject to change. Prices include taxes but baggage and other non-hotel fees may also apply.
Traveller (390)
Pool & Beach (119)
Room & Suite (95)
Certificate of Excellence


Certificate of Excellence
Beach Resort . Suitable for Couples and Families
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Airport transportation
Children Activities (Kid / Family Friendly)
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
Show more
Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
Family Resort
Great View


Full view
44Car recommended
Grade: 44 out of 100
12Restaurantswithin 0.75 miles
7Attractionswithin 0.75 miles
78Room tips
Traveller rating
  • 253
  • 181
  • 56
  • 11
  • 7
Time of year
Traveller type
  • More languages
  • Filter
  • English
Popular mentions
This has to be one of the best hotels 8 have stayed in ,food amazing ,lo actions amazing and staff the friendliest I've come accross,hotel is right on the beach ,pool lovely and clean,plenty of sunbeds and chairs for the evening entertainment
Read more
Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 11 Dec 2018
Dear Mrs. Donna, Thank you very much for your stay with us and all your lovely comments. We are always delighted to receive such a beautiful feedback by our guests. Looking forward to welcoming you back in the future, we send you our sunny regards from Crete and a lot of wishes for Merry Christmas und a Happy New Year Your smartline Neptuno Beach team
Read more
The hotel is both clean and beautiful so as soon as we got here I was impressed. The room is lovely very well designed and decor is of a high standard. There is a kettle and tea & coffee available also water is provided daily and a bottle of wine in the fridge . Also a big bonus
Read more
Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 27 Oct 2018
Dear Mrs. Eillen Thank you for your stay with us and your wonderful review. Your lovely comments are the best reward we could get for our efforts to provide an enjoyable and relaxing holiday to each and every guest. Mrs. Sandra , our housekeeper manager, is thrilled, that the solution she gave with the step made your accommodation an enjoyable one Taking care of our guests’ special needs it’s our first priority and the least we could do for them. Anna, Gianna, Stella, Pepi , our maitre d’ hotel and the rest team send you their best wishes and regards and wait for your return Have a nice winter time! Your smartline Neptuno Beach team
Read more
modern rooms large balcony , excellent buffet food with great choices available food excellent , white wine lovely , decent gin and tonic, hotel has true quality , everything you could need and more , friendly staff nice pool and a brilliant beach with comfy sun loungers and
Read more
Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 28 Oct 2018
Dear Guests Thank you for your stay with us and the time spent to give us your feedback Your kind comments and recommendation are valuable to us We are indeed happy having been able to meet your expectations and offered you an enjoyable vacation time Welcoming you back would be a great pleasure and honor for us. Till then we send you our best regards and a lot of wishes for a great winter time Your smartline Neptuno Beach team
Read more
I spent a couple of days at the hotel, and the staff is really nice and friendly ! From the reception, to the bar man, through the animation lady and the staff at the restaurant (special thank you to Dimitris, always smiling and a nice word for you :) ). The room was very clean
Read more
Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 27 Oct 2018
Dear Guests, Thank you for your stay with us and your kind feedback. Your comments about our services and facilities are welcomed and more than valuable to us Dimitris and the rest team wish you an enjoyable winter time and all the best We would be happy to have the chance to welcoming you back Regards from still sunny and warm Crete Your smartline Neptuno Beach team
Read more
Hello there, I just wanted to contact you after wonderful holiday in your hotel. Your team of people made a very big impression on us so I have felt inclined to email you. We felt there like being at home. For me the best holiday is when my son spends time amazingly. It was
Read more
Response from Nikoletta M, General Manager at smartline Neptuno Beach
Responded 20 Oct 2018
Dear Mrs. Beata, We deeply thank you for this great feedback and all your lovely words, which we keep in our heart We do nothing more than taking good care of our guests. Kasparas is a great man and it’s a pleasure to offer him special moments and memories. It’s a great honor and privilege to count you as our guests, and we are indeed happy, that you and Kasparas enjoyed your vacation with us. Each and every one of us sends to you both warm wishes for a great winter time Till we meet again, be healthy, be strong and most of all be happy!! Your smartline Neptuno Beach team
Read more
Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorsmartline Neptuno Beach
The Double Standard Side Sea View at the smartline Neptuno Beach
Utsikt från balkongen
Inside the room
Photo provided by managementsmartline Neptuno Beach
Photo provided by managementsmartline Neptuno Beach
Superior Side sea view
Hi if you have a late check out, can you use the all inclusive until you leave the hotel?
We didn't leave the hotel till after midnight so we enjoyed a lovely meal and were even given a room to have a shower in. We got a couple of drinks and sat in the reception till it was time to leave. Nothing was too much trouble for the staff all very helpful.
1 vote
Show all answers
We was in the new block nearest to the beach and pool , it was dead quiet after 11pm and I new got woken up early either
1 vote
Show all answers
Hi there is a tobacconist just up the road from the hotel it sells cigarettes in 20s if you want a 200 pack you have to give 24 hours notice , the average price is €4.90 a pack or €40 for 200
1 vote
Show all answers
Hi, I can’t say for sure that you will find anywhere to eat at that time of night. If you walk to the end of the road from the hotel and turn right, there are a selection if bars and restaurants around 15 minute walk away but there are no gaurantees that they will still be serving food.
2 votes
Show all answers
"pool facing"
"ground floor rooms are great"
"The rooms at the front of the hotel have the best views."
"See the review text. Consider non-pool-facing rooms for kids, though they're comfy."
"try to get the family room above the beach bar .brill"
US$92 - US$319 (Based on Average Rates for a Standard Room)
mareblue neptuno beach hotel amoudaraneptuno mareblue hotelneptuno mareblue resort all inclusive
Zeus Hotel Neptuno Beach
GreeceCreteHeraklion PrefectureHeraklion
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing