I always prefer to write my reviews a week or 2 later to ensure I process my thoughts and provide an objective assessment based on my experience rather than my emotions. Sorry for the long review but it had to be said as it is. We had pre-booked with the manageress, who initially advised against using booking platforms, assuring us that everything was under control. However, hours later, she informed us of the need to change rooms during our stay, perhaps signaling issues ahead, though we continued with our plans. Upon arrival, they had assured us that our room would be prioritized for cleaning as our boat was set to arrive at 8 am. Upon inspecting the room, it became apparent that it had never been used the night before. Moreover, due to staffing limitations – with a single person juggling roles as a waiter, bellboy, pool attendant, and transfer personnel – service was minimal. The proximity of the kitchen to the pool meant that relaxing guests were exposed to orders and the aroma of bacon. Subsequently, problems arose as the room fell far short of the manageress's description as "the best room" that is in high demand. The disparity was akin to encountering a photo that had been heavily edited to appear pristine, yet stepping inside revealed an environment that had been untouched for years, with furnishings dating back to 2015. Absent shutters, old furniture, and a tiny bathroom marred by dirt in every corner tarnished the experience. Such a room could realistically only justify a maximum of €100 during peak season, far from the inflated €270 rate. We made it abundantly clear that staying in such a room was unacceptable. The owner, who communicated with us using sarcasm and arrogance, reiterated that the hotel was fully booked. We proposed selling the room to someone else, allowing us to seek alternative accommodations. Eventually, the manageress reached out to inform us of an available room, stressing the hotel's purported full occupancy. She managed to secure another room for us, at a price of €370. Reluctantly, we agreed to a 3-night stay as we had already deposited €1000, which she was hesitant to refund. Returning to the hotel around 4:30 pm, during Greece's customary rest time, we were met with the presence of six boisterous teenage boys in the pool. Inquiring at reception, we learned that these youths were not hotel guests but rather the receptionist's sons and friends, celebrating a birthday with cake from the breakfast kitchen scattered around. This unprecedented situation left us utterly shocked. This incident proved to be the final straw. We swiftly packed our belongings, leaving the manageress a message expressing our dissatisfaction. We subsequently sought refuge at the genuinely 5-star Patmos Aktis Hotel, which cost only €42 more than our initial choice. The difference was striking. Patmos Aktis featured an opulent breakfast. Our new accommodation offered a pool view, housekeeping twice a day, and a wide array of amenities across the property – a stark contrast to the somewhat dated apartments at 9 Muses, which happened to have a pool. We engaged in numerous exchanges with the manageress, suggesting solutions such as selling the room to facilitate a refund or partial reimbursement. Initially insistent on the hotel's full booking status and its popularity in Patmos, she later contradicted herself, admitting that the hotel hadn't been sold out and there were multiple rooms available which showed that it maybe was not the most popular hotel on the island Despite their claims of prioritizing customer happiness over financial considerations, it became evident that monetary interests were at play. In hindsight, had I paid attention to previous comments, I would have avoided this experience altogether. My recommendation to others would be to invest a bit more and choose a genuine 5-star hotel. Alternatively, if one does opt for 9 Muses at a more reasonable rate, I would advise avoiding the Urania room.…