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Maessans Gata 24, 25th floor, Gothenburg 412 51 Sweden
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (390)
360
Panoramas (8)
Room & Suite (260)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 04/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Upper House
Updated 04/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 60 hotels in Gothenburg
Location
Cleanliness
Service
Value
Travellers' Choice
Upper House is Gothenburg's newest 5 star hotel with spacious guestrooms and suites located in the city centre. Guests will enjoy excellent service and gourmet dining experience. The hotel includes three floors of Spa & Relax, Turkish Haman and outdoor pool, all included for the Upper House guests.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Taxi service
Business Centre with Internet Access
Conference facilities
Valet parking
Wifi
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Outdoor dining area
Wine / champagne
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Full body massage
Massage
Neck massage
Open-air bath
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Umbrella
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Bath / shower
Bathrobes
Housekeeping
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Spanish, Swedish

Location

Full view
99Great for walkers
Grade: 99 out of 100
69Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
1224Reviews8Q+A35Room tips
Traveller rating
  • 1,026
  • 106
  • 56
  • 27
  • 9
Time of year
Traveller type
Language
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Selected filters
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  • English
Popular mentions
Irene G wrote a review Sep 2021
Stockholm, Sweden171 contributions65 helpful votes
We have stayed in Upper House twice and really enjoyed our stays (especially the first time we stayed there... mindblowing). In August we were supposed to visit Gothenburg again, but due to Covid-19, we had to cancel our trip. We cancelled our rooms, within the cancellation policy time, using the link provided on the confirmation. Just in case I also emailed the hotel asking them to reply confirming that I had correctly cancelled the rooms. They replied confirming this. To our surprise, we received a charge of 300€ on our card, I contacted the hotel to double-check what was the charge. I assumed there had been some mistake and that they had charged us a no-show fee. I kindly emailed them, asking them to double-check and I attached proof of our email conversation confirming that the rooms had been cancelled. Sadly, I got a very unpolite reply from the Front Office Supervisor, Ivy, where she didn't even apologize for charging our card incorrectly and keeping our 300€ for over a month and said that for this time they would issue a refund but that in the future I should make sure to cancel rooms properly. Really not the customer experience one would expect, so please to all their guests make sure to check your bank statements to avoid random charges from this hotel.
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Date of stay: August 2021
Location
Service
Sleep Quality
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Response from Yvi D, Annan at Upper House
Responded 3 weeks ago
Dear Ireguipas, thank you for your feedback. We're sorry that our reply didn't meet your expectations and we will take your feedback further on. Have nice day.
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plyder581302 wrote a review Jul 2021
1 contribution
The Upper House is a fantastic hotel. We loved everything. The room, the Spa, the Spa relaxing area the massage, the breakfast and the Staff. We will for sure come back again to this lovely 5 star hotel
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Yvi D, Annan at Upper House
Responded 11 Jul 2021
Many thanks for your great review and a fantastic review! We are so incredibly happy to be able to read about how good your stay has been with us! We look forward to welcoming you back to us in the near future. Do not hesitate to contact us before your next stay in Gothenburg, so we will have the pleasure of having you as guests with us again!
Read more
158gp wrote a review May 2021
New York City, New York1 contribution
I have been at this hotel before, and even if some of their way of conducting business left me a little at odd on my way back to Gothenburg I stayed there again; NEVER EVER AGAIN. The entire stay has been a joke, unprofessional staff, rude staff, ridiculous policies, and genuinely zero customer service. On the morning of the check out at 8am I call reception from my room and ask to extend my stay one more night as I had one more working day and I was leaving the following early morning. I was told that was ok and to stop at reception later to update my key. Comes 12.30pm I come back to my room to find two staff members emptying my room and putting my things on a trolley saying I have overstayed; I clearly told them to check with reception, that I informed I needed an extra night and I was told it was ok; twenty minutes of calls between them and comes out that even if they say the hotel was fully booked I could stay one more night for the equivalent of $1200; ridiculously overpriced but I couldn’t be bothered to move at that point as my next business meeting was already waiting downstairs. I leave for work, not to go for shopping or leisure, come back at 9.30pm to find that my key wasn’t working, the battery of the electronic lock was drained/, that they have known for few hours and nobody has done anything! And I find all this after being 10 minutes at reception with nobody there and only after that time someone shows up and says that he’s only an intern and can’t do anything. Took 30 minutes to get in the room which was in the exact same state as I left it when they tried to take my stuff out. in all this I had zero ability to speak with anybody above a intern role that knew anything and had any power whatsoever. On top of that, every single day,they pester you two three times a day to know what you want for breakfast the following day; it is a 5 star hotel?!?!?? As I said, never ever again and I will make sure that nobody I know would ever go to this place.
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Review collected in partnership with this hotel
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Yvi D, Annan at Upper House
Responded 31 May 2021
Dear 158gp, thank you for your stay and feedback. We're sorry that your stay didn't meet your expectations and we will take your feedback further on. I've contacted you through another channel.
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Micael605 wrote a review May 2021
Bankeryd, Sweden11 contributions
Calm and relaxing stay, all staff in all different departments make sure your stay will be easy. Location of Upper House is perfect, close to spa, restaurants and breakfast. Upper house check in adds the special feeling. Easy check in
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
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Response from Yvi D, Annan at Upper House
Responded 3 May 2021
Many thanks for your great review and a fantastic review! We are so incredibly happy to be able to read about how good your stay has been with us! We look forward to welcoming you back to us in the near future. Do not hesitate to contact us before your next stay in Gothenburg, so we will have the pleasure of having you as guests with us again!
Read more
mallorie850 wrote a review Apr 2021
Molnlycke, Sweden1 contribution
Our room had an amazing view of Gothenburg city!! The staff was very friendly, attentive, and prompt. Breakfast and room service was outstanding, and the chef even created the most creative and delicious vegan meals for us. We will definitely be coming back!!
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Review collected in partnership with this hotel
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Yvi D, Annan at Upper House
Responded 23 Apr 2021
Many thanks for your great review and a fantastic review! We are so incredibly happy to be able to read about how good your stay has been with us! We look forward to welcoming you back to us in the near future. Do not hesitate to contact us before your next stay in Gothenburg, so we will have the pleasure of having you as guests with us again!
Read more
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PRICE RANGE
US$265 - US$421 (Based on Average Rates for a Standard Room)
LOCATION
SwedenWest CoastVastra Gotaland CountyGothenburg
NUMBER OF ROOMS
53
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Frequently Asked Questions about Upper House
Which popular attractions are close to Upper House?
Nearby attractions include Liseberg amusement park (0.07 miles), Universeum (0.1 miles), and Scandinavium (0.2 miles).
What are some of the property amenities at Upper House?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Upper House?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Upper House?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Upper House?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Upper House?
Conveniently located restaurants include La Cucina Italiana, Barrique, and SK Mat & Manniskor.
Are there opportunities to exercise at Upper House?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Upper House located near the city centre?
Yes, it is 0.8 miles away from the centre of Gothenburg.
Are any cleaning services offered at Upper House?
Yes, dry cleaning and laundry service are offered to guests.
Does Upper House offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Upper House?
The staff speaks multiple languages, including English, Spanish, and Swedish.