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Holiday Inn Express Canterbury, an IHG Hotel

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Traveller (152)
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Panoramas (7)
Room & Suite (196)

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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#1 of 1 hotels in Upper Harbledown
Location
Cleanliness
Service
Value
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Free breakfast
Hiking
Business Centre with Internet Access
Conference facilities
Baggage storage
Newspaper
Paid public parking on-site
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Vending machine
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Desk
Housekeeping
Telephone
Flatscreen TV
Walk-in shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
960Reviews11Q+A100Room tips

Reviews
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bevmundo wrote a review 25 Feb
Arundel, United Kingdom20 contributions11 helpful votes
I honestly don’t think I’ve visited a hotel, budget or otherwise, that was as welcoming and accommodating. We travelled with our 3 year old (a notorious picky eater) who after a long day was tired and a little bit stroppy. Dila went out of her way to make a fuss of him, brought him some chocolate and generally made him feel special. She is an absolute credit to the place. The chef was also great and made our 3 year old plain pasta with grated cheese when we asked if it was possible. Lots of smiles from the staff and they genuinely seemed interested in talking to their guests. Hotel was clean, and a great location, 15 minutes in to Whitstable or Canterbury roughly. Good food, although would say a little pricey for what it was. Breakfast was very busy (but, we were at peak time on a Sunday, so not surprising) and food was hot and replenished quickly. Given it's so close to the main road, traffic noise was not an issue at all. Thoroughly impressed with what was in reality, a pretty cheap stay.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Be mindful of the additional £3 per night parking charge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded yesterday
Dear Bevmundo Thank you so very much for your wonderful feedback following your stay at the weekend, it is always a pleasure to read when our guests have had a memorable stay, even more so when we can make the children smile :-) Please rest assured your comments will be passed onto the whole team, especially Dila & Chef. Once again, thank you for your lovely words, it was a pleasure to read them Kindest regards Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mrs c wrote a review 24 Feb
Aylesham, United Kingdom5 contributions
Booked for a weekend away although live locally.Hotel has done a soft refurbishment recently. Looks fresh spotless clean. Bed was extremely comfy. & room very quiet. Food choice’s & prices were reasonable. Breakfast was very fresh cooked & plenty. Service from staff were outstanding. Make us felt home.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Hotel entrance is off A2 BP Garage. Watch out.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded yesterday
Dear Jet Thank you so much for your kind words and sentiments following your recent stay. It was a pleasure to read your feedback and we are so happy that you felt 'at home' in 'our home' We hope we can be of service again when you feel like a weekend away in the future Best wishes Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Goodfoodreviewer2 wrote a review 22 Feb
Kenilworth, United Kingdom130 contributions28 helpful votes
Really comfy beds so had the best nights sleep. Breakfast was great. Staff were so friendly. Definitely recommend this place. Quiet, soundproof rooms, couldn’t hear anyone even though lots were staying at the same time (new year’s eve). Good shower.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded yesterday
Dear Goodfoodreviewer2 Thank you for your review following your stay, really happy that you had the best nights sleep followed by a great breakfast. I will ensure the team are fully appraised of your feedback and I hope we will have the chance to be of service again in the future Kind regards Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nigel wrote a review 14 Feb
menorca12 contributions7 helpful votes
Extremely clean.Super friendly polite staff.Dinner was hot tasty and much appreciated after 2 days of travel. Breakfast was very good, cereal pastries and bacon eggs beans sausage. Rare find was the good cup of coffee. 24hr Petrol station on site.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded yesterday
Dear Guest Thank you so very much for your feedback and kind words following your recent stay, these are very much appreciated. Glad you liked breakfast & the coffee :-) We hope the rest of your trip will be a success and we look forward to welcoming you back again in the future Kind regards Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rachel D wrote a review 4 Feb
8 contributions3 helpful votes
Where do I begin… The welcome was the warmest and kindest greeting we have ever come across. The Indian lady (I am so sorry I didn’t catch your name) was such a highlight to our very long day ! She was helpful, warm, kind, joyful and her professionalism was the best we have ever seen. We are use to staying in 5 star hotels and she is by far the best we have ever had the pleasure to meet. The room was very clean and immaculate. Everything was perfect. The breakfast has a nice and simple variety from fruits, yogurts, bread, croissant and a cooked breakfast. The Indian chef was so sweet and kind, he made us feel very comfortable and gave us the best experience. Such a delightful gentleman ! We even sat down to have a meal one evening on our first night and I had a lasagna and my wife had a chicken filet. It was actually quite tasty and great value for money. I am always one to find faults in a place but this establishment is just absolutely wonderful !!!! All the staff greet you with a great smile and with such genuine kindness. Thank you to all the staff, we are sooooo grateful for the most amazing stay we’ve ever had. Rachel and Aynura
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded 3 weeks ago
Dear Rachel Thank you for your review and the wonderful feedback therein, this was such a pleasure to read. I will happily pass on your comments to Dila (Receptionist) & Prince (Chef) as I know they will be chuffed to bits to know their work has been recognised I hope we will have the pleasure of your company again in the near future. Once again, thank you for your review, it has made a lot of people smile Best Wishes Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Darren H wrote a review Jan 2024
Milton Keynes, United Kingdom109 contributions8 helpful votes
Although this hotel from the outside didn’t look as appealing as others we have visited, the welcome was one of the warmest we have received in a long time. We were welcomed by the manager (Rohitha Abeysekera) who apologised for our delay, to which there wasn’t any delay, and said help yourself to a hot drink. The rooms were clean and tidy, and breakfast was excellent with everything for all needs. We were always asked by the chef if there was everything we needed and if we wanted more, a special mention to the deputy manager binoy Xavier who was also there for all our needs. You have to remember this is almost a motel type hotel with great rooms food and service.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: This hotel is a little way out from everything, but has all you need.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded 3 Jan 2024
Dear 74darrenh Thank you for taking the time to give us your feedback following your recent stay, this is very much appreciated, as are the wonderful comments therein, it is always a pleasure to read when guests have enjoyed visiting our hotels and the team has made the stay really memorable I will make sure your praise is passed on to the whole team including Rohitha, Biony & the Chef's Once again, thank you for your review and we hope to be of service again in the future Kind regards Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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andrewjohnson68 wrote a review Dec 2023
Reading, United Kingdom24 contributions6 helpful votes
This is the first time I've stayed in a HIExpress for many years. My stay here stands out from any hotel I've stayed at in the past few years. The hotel was very clean and efficiently run. The staff were very friendly and accommodating. The breakfast was hot, fresh and plentiful. The hotel is perfectly located for a visit to the charming seaside town of Whitstable. Canterbury City Centre is also 10 mins down the road. My only gripe (albeit small) was having to pay an additional car park charge. I re-checked the booking.com website, which states booking includes fees and taxes. Come on, stop hitting us with stealth fees. Overall a 9/10 or 4.5/5.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Great friendly pub called "The Hare" at Blean. and excellent bistro called "The Old Coach and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded 11 Dec 2023
Dear Andrew Thank you for your review and the fabulous feedback therein. We are so pleased you enjoyed your visit and after being away from Express for a long time we hope your return will be sooner rather than later ! I understand your comments about the parking, however, the car park is owned by a separate entity and we are bound by their policies. Once again, thank you so much for your kind words of praise, it was a pleasure to read your review Kind regards Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jaimee L wrote a review Dec 2023
1 contribution
We spent the weekend here for a birthday, the staff were so welcoming, the chef was amazing (highly recommend the curry or burger). The room itself was warm and cosy and definitely clean. Breakfast was lovely and the staff would always say hello to us. Its location is great and a taxi was only £15 into town.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded 6 Dec 2023
Dear Guest Thank you for your review and the kind words of praise therein, this is very much appreciated. We are really pleased you enjoyed your stay and the birthday celebrations were a great success. I will pass on your feedback to the entire team and we hope to see you again in the future Kindest regards & Season Greetings Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FarAway62482784078 wrote a review Dec 2023
1 contribution
My family stayed at the holiday inn in Kent on November 24th. There were hairs on the pillow and the toilet board had some dirty mark. Definely, the hotel has hygiene problem although it is 3 stars hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded 4 Dec 2023
Dear Guest Thank you for your review and the constructive feedback contained therein, this is very much appreciated. I am genuinely sorry for the issues you encountered and the whole team are reviewing your concerns and will be putting into place corrective actions to ensure there is not future repetition. Once again, thank you for tour comments and I hope you will return with your family in the future so you can see & enjoy the improvements we will be undertaking Kind regards Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Irene Shaw wrote a review Dec 2023
6 contributions3 helpful votes
Excellent staff Second time staying at a holiday inn and I must say I was impressed especially by the really helpful staff . I would recommend it and will definitely use the holiday inn again ✔️🙌 The rooms were very clean and the restaurant was amazing we had the breakfast and you really had lots to choose from.. it was fresh and lovely
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from neil lomas, Owner at Holiday Inn Express Canterbury, an IHG Hotel
Responded 4 Dec 2023
Dear Shaw1854 Thank you very much for your review and the really nice comments, these are greatly appreciate and we hope to be able to welcome you back on many future occasions. Very best wishes Team Canterbury
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£50 - £81 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express canterbury hotel upper harbledown, holiday inn canterbury, canterbury holiday inn
LOCATION
United KingdomEnglandKentCanterburyUpper Harbledown
NUMBER OF ROOMS
89
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS CANTERBURY, AN IHG HOTEL - Updated 2024

Frequently Asked Questions about Holiday Inn Express Canterbury, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Canterbury, an IHG Hotel?
Nearby attractions include Escape In The Towers (2.8 miles), Amedea (4.8 miles), and Walrus & Oyster Emporium (3.1 miles).
What are some of the property amenities at Holiday Inn Express Canterbury, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Canterbury, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a walk-in shower.
What food & drink options are available at Holiday Inn Express Canterbury, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Canterbury, an IHG Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Holiday Inn Express Canterbury, an IHG Hotel?
Conveniently located restaurants include Mr Falafel Canterbury, Notorious BRG Canterbury, and The Monument.
Is Holiday Inn Express Canterbury, an IHG Hotel located near the city centre?
Yes, it is 0.7 miles away from the centre of Upper Harbledown.
Does Holiday Inn Express Canterbury, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Canterbury, an IHG Hotel?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Holiday Inn Express Canterbury, an IHG Hotel?
Many travellers enjoy visiting Chilham Village (3.7 miles), Eastbridge Hospital (2.9 miles), and St. Augustine's Abbey (3.3 miles).
Is Holiday Inn Express Canterbury, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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