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Kyriad Andorra Comtes d'Urgell Hotel

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Traveller (37)
Room & Suite (20)
Dining (9)
Overview
  • Excellent8%
  • Very good25%
  • Average31%
  • Poor16%
  • Terrible20%
7 Apr 2017
“Worst hotel !”
17 Mar 2017
“DO NOT STAY HERE!!!!”
AMENITIES
Free Internet
Non-Smoking Rooms
Restaurant
Bar/Lounge
Pets Allowed
3 Star Hotel
All hotel details
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Reviews (298)
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1 - 5 of 15 reviews
Reviewed 7 April 2017 via mobile

I went to andorra as a school trip for skiing and we were staying in this hotel. When we arrived the rooms didn't smell nice, the toilets were not clean and the rooms were cramped, the rooms need to be updated badly! When we went...More

1  Thank ellenkeyes
Response from Maria_Baraldes_B, Gerente at Kyriad Andorra Comtes d'Urgell HotelResponded 18 April 2017
Google Translation

Apreciado viajero, Quisiera pedirle disculpas por la mala experiencia ha vivido en nuestro establecimiento y por los graves hechos que...More

Reviewed 17 March 2017

My daughter was so excited to set off on her first holiday away with her school friends on February 17, 2017. Her spirits were dampened slightly when she discovered that the rooms were very shabby and the food wasn't very nice but there was a...More

3  Thank Patricia G
Response from Maria_Baraldes_B, Drector Hotel at Kyriad Andorra Comtes d'Urgell HotelResponded 21 March 2017

Dear Customer: As you have already been informed of the agency or the monitors who were with the group at the Hotel during the incident, Is in the hands of the Andorran police which has opened an investigation. All the measures were taken due to...More

Reviewed 16 March 2017

Stayed here as part of a school trip, worst hotel I have ever been in. Rooms were tiny (NOTHING like pictures on website) showers were size of sinks, no kettle or hairdryers supplied. Rooms were filthy, and need modernised. Food was disgusting, staff were rude....More

8  Thank clionagibbons16
Response from Maria_Baraldes_B, Director Hotel at Kyriad Andorra Comtes d'Urgell HotelResponded 21 March 2017

Dear Customer: Thank you for taking the time to provide an assessment of your stay. I regret to know that expectations were not met. Regarding the incident to which he refers, he must know that it is in the hands of the police, a complaint...More

Reviewed 4 March 2017 via mobile

We went here as a school in Feb. For starters the rooms were cramped, bathrooms were so horrible - had to hold the shower head above your own head and sometimes the hot water would run BROWN. Food wasn't great, staff were rude and we...More

4  Thank Mdohertyturas
Reviewed 26 February 2017

I stayed here as part of a school group on a ski tour for 6 nights. I can easily say that this has been the worst hotel we have stayed in. We had 49 students travelling and they were spread over 4 floors which made...More

9  Thank Niall H
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Amenities
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Restaurant
Bar/Lounge
Free Internet
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Restaurant
Bar/Lounge
Details
Hotel class
Room types
Non-Smoking Rooms
Details
Hotel class
Room types
Non-Smoking Rooms
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Traveller (37)
Room & Suite (20)
Dining (9)
Family and Play Areas (2)
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Room Tips
"stay far away!"
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"ask for the rooms with a view to the city, othervise You will get rooms to the Yard, which has noise of air..."
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"Big rooms are in the top floors. That can be hot at summer, without air conditioning..."
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