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Grand Hotel Europa

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893 Reviews from our TripAdvisor Community

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Showing 509: English reviews
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Reviewed 5 days ago NEWvia mobile

We stayed here for a get away with 4 adults to explore innsbruck and surroundings. Whilst the staff is somehow trying this place is old and run down. Central but noisy. You can't use the facilities and the breakfast is tasteless and really poor. Can't believe anybody would give them more than 2 stars and they have 5??? Stay away!!!

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Helpful?
Thank Benjamin R
Reviewed 2 weeks ago

We stayed here around Christmas and communicated with the concierge frequently prior to our arrival. We were advised that Christmas Eve is the big celebration so reservations were recommended. She booked us in the hotel restaurant but left out crucial information ~ there would be a special menu and a special price, 120 Euros w/alcohol and 95 w/o. Even after...

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Helpful?
1Thank ProvMomma
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear ProvMomma, thank you for your review. We are very sorry for what happened. First of all, we left the message with all informations about our menu in all rooms and all prices were also on the website , so sorry if we thought that you had already all informations. I know that was too long for some families because...

Minneapolis, Minnesota
Reviewed 2 weeks ago

Loved our stay here. Convenient to everything, the rooms were large and clean, staff were nice and incredibly helpful, etc. Only complaint was the lobby bar. It looks fun but Good Luck if you want anything other than beer. We tried ordering cocktails and the bartender twice then said 'beer?'. Ordered a Manhattan (which was on the menu) and when...

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Helpful?
Thank Traveler634
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Traveler634, Thank you for taking the time to review your stay at Grand Hotel Europa. Your kind comments on our guest rooms and our staff are highly appreciated. However, I recognise that your visit at our bar was not entirely at the level it should have been and so if your travels take you to Innsbruck again and you...

Abergavenny, United Kingdom
Reviewed 5 weeks ago

Having stayed at this hotel 11 years ago, we were excited and looking forward to visiting again. On arrival we immediately focused on the changes that had been made to the hotel. The lady behind reception said since our last visit the hotel had been refurbished. As we had stayed before we were given a free upgrade on our room....

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Helpful?
Thank oldbeau
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Oldbeau, thank you very much for your feedback. We were really happy that you came back after 11 years. Of course we had a few changes during this time and when you come back next time we would be happy to show you other rooms that you feel comfortable. All the best from the whole team, O. Piscopo -...

Brescia
Reviewed 17 January 2017

We stayed in this Hotel half way during our trip from Germany to Italy, it was a very nice experience. First of all the position of the hotel is very good as it is opposite to the train station, with few steps you will be out of the train and inside your room, it also helps in checking out when...

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Helpful?
Thank AQ555
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear AQ555, thank you for your time to share your experience in our hotel. We are always happy to get positive feedback to motivate our team. Thank you again, kind regards,

england
Reviewed 10 January 2017 via mobile

My husband, daughter and I have recently returned from a 3 day trip to Innsbruck, staying in the Grand Hotel Europa. The hotel was perfect for our needs, great location, welcoming staff, nice rooms and lovely breakfast. The hotel is about 5 mins walk from the central part of Innsbruck and sits opposite the train station for those travelling by...

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Helpful?
Thank frankie001
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Frankie, thank you very much for your time to share your impression of your stay. We thank you for your positive feedback and all of us are happy that you and your family had a nice stay with us. We are happy to welcome you again. Kind regards,

Reviewed 5 January 2017 via mobile

The service was at least unacceptable. Girls without experience were working at the reception, they told us to leave the room in the morning and not in the evening, because they had new clients. And if we wanted to make check out later, we had to pay 50€ extra. The food was not bad, but not good enough for a...

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Helpful?
Thank zacharias1988
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Zachariass1988, thank you for choosing our hotel during your stay in Innsbruck and for taking your time to write us your feedback. I am terrible sorry to read about your problems and that you were not happy with our service. Our reception team is working since years with a lot of experience and I think on your check out...

Oxford
Reviewed 2 January 2017 via mobile

Reading previous reviews there seems to be a mixed bag. I'd definitely agree with the more negative ones. The location is ok, 10-15 mins walk to old town, but being on a main road and opposite the train station means it's noisy and not a nice outlook from the room. The lobby is very dated and dull, lacking atmosphere. Check...

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Helpful?
Thank oxonpaul
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Oxonpaul, Please allow me to apologize and express my embarrassment for the substandard service levels you have received, as our goal is to provide you with an overall excellent experience throughout your stay, every time you come to Grand Hotel Europa. First of all I want to apologize for all the inconveniences caused to you and hope that you...

Cardiff, United Kingdom
Reviewed 1 January 2017 via mobile

We arrived at the hotel around 10.30am and were very pleased to find that our room was ready. The reception staff were very friendly and helpful with a very good knowledge of all activities available in Innsbruck. The restaurant and bar are very relaxing with wonderful food.

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Helpful?
Thank TracyT569
OlgaPiscopo, Manager at Grand Hotel Europa, responded to this review

Dear Tracy, thank you for taking your time to share your positive experience. We really hope to see you soon again, don't esitate to contact us directly for your next trip to Innsbruck, we will be really pleased to welcome you back. Kind regards,

Southend-on-Sea, United Kingdom
Reviewed 31 December 2016

I booked this hotel for 1 night before travelling on to our ski resort outside of Innsbruck for Christmas Eve. It was quite pricey, slightly under €300, but it looked so appealing on the website that I decided that I would push the boat out & start our family Christmas holiday in style & luxury! What a total waste of...

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Helpful?
Thank Jason and Emma C

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Grand Hotel Europa is a top hotel in Innsbruck, Austria, and one of the most impressive hotels in central Europe. The hotel’s location makes it perfect for exploring Innsbruck, and the beautiful surrounding countryside. The location, modern amenities and stunning decor make the hotel highly regarded. ... more   less 

Additional Information about Grand Hotel Europa

Address: Suedtiroler Platz 2, Innsbruck 6020, Austria
Region: Austria > Austrian Alps > Tirol > Innsbruck
Price Range: £107 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Europa 5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Grand Hotel Innsbruck
Grand Resort Innsbruck
Hotel Style:
#4 Business Hotel in Innsbruck
#8 Family Hotel in Innsbruck
#10 Luxury Hotel in Innsbruck
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Europa staff and other travellers.
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Questions? Get answers from Grand Hotel Europa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a different hotel!”
 of 5 bubbles 839jasonc, 31 Dec 2016 | Read review
“Level 3 room 310 very good size and very clean.”
 of 5 bubbles CornishJedi, 27 Dec 2016 | Read review
“There does not appear to be any rooms with good long range views”
 of 5 bubbles PeteG692, 19 Dec 2016 | Read review
“Room 316 faces the street...nice to have a street view and a window that opens..”
  • Street view out of room 316
 of 5 bubbles Kelsdog, 20 Oct 2016 | Read review
“Contact the hotel and outline your preferences, they will provide recommendations. Please read the review”
 of 5 bubbles belladonna01, 22 Jul 2016 | Read review
5 of 5