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The Hotel Sacher Wien lies right in the heart of the city of Vienna, opposite the Vienna State Opera and surrounded by numerous museums, the St. Stephen Cathedral as well as the former residence of Austrian emperors and kings, the Hofburg. Since its opening in 1876 by Eduard Sacher, the son of the creator of the famous Original Sacher-Torte, “The Sacher” has been welcoming their guests in a unique blend of charming yet contemporary tradition, excellent service and highest comfort. Today, owner families Gürtler & Winkler and their team grant their guests highest quality, passion, an international flair and the level of excellence, which is inextricably linked with the name „Sacher“.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
Philharmonikerstrasse 4, Vienna 1010 Austria
Name/address in local language
Hotel Sacher Wien
2,532 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Hotel Sacher Wien stands out as an extraordinary establishment where guests feel the value far exceeds their expectations, thanks to its royal ambiance and additional touches. The hotel's luxurious amenities garner consistent praise, even if some lounges are noted to be on the smaller side.
Exceptional cleanliness is a hallmark of the experience, with rooms meticulously maintained and adorned with elegant touches. The atmosphere is described as rich and uplifting, and the service is lauded for its professionalism and warmth, ensuring each stay is unforgettable.
Atmosphere
Luxurious
Rooms
Well-designed
Value
Extraordinary
Cleanliness
Meticulous
Service
Attentive
Amenities
Opulent
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Second time in this hotel and still very satisfy with room, service and overall experience. Decided for Junior Suite with view and can recommend. Bathroom with TV in mirror so you dont miss your sport while in bath. Delicious breakfast, sweet treats as welcome surprise. No paper info in room, everything you find in tablet - during night I recommend to put it down on screen otherwise you will be waken every minute with swiching on of this device. Amazing stuff that can arrange everything. Spa - due to Corona situation sauna was closed but you can use gym or order a treatment. Nice premises. Only negativum - when travelling by car and hotel park your car in their garages you cant get your car out of the “opening” hours. We wanted to drive thru city after 8PM and because garage was “closed” we cannot get the car for our night drive unfortunatelly.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sacher Hotels, Geschäftsführer at Hotel Sacher Wien
Responded 24 Jul 2020
Dear Mária J, Thank you so much for choosing Hotel Sacher Wien again and taking the time to share your detailed feedback with us. Your kind and praising words are highly appreciated and with pleasure I will share them with the entire team. Also for your comment regarding the parking I would like to thank you. We will certainly follow up on this to find a better solution! Dear Mária J, we thank you for your loyalty to Sacher and hope to welcome you back in the not too distant future! With kind regards, Andreas Keese General Manager
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We have visited the Sacher before to sample their chocolate and their coffee, and my wife and I said that next time we are in Vienna, we will stay at the Sacher.
Well, we were not disappointed. The hotel is pure luxury in every possible way. As soon as you approach the hotel, are greeted outside and have your suitcases taken away, you know you are in for a treat. Check-in was a breeze, and we were shown around the hotel, then up to our very big room.
We were lucky to have a view of the Opera House, through the big windows. The room was huge, with a bathroom with separate toilet/shower, which were of a good size, lots of marble and mirrors everywhere, with the chocolate soaps and creams proudly on display!
The bed is one of the most comfortable hotel beds we have ever slept in. You lay down and you are enveloped in pure luxury!
The room was spotlessly clean and no attention to detail was spared.
The hotel is beautiful, lots of different places to chill or eat or drink, but the highlight for us was the staff. Every person we passed would either stop to open doors or wave a hello, or asked how we were getting on. Very, very attentive in every way.
We had dinner at the Rote bar, which is a very intimate dining experience, and the food was delicious.
There is a spa upstairs too, with various steam rooms and chill areas, again, beautifully maintained.
Breakfast is just exquisite. There is no other word for it! There is a huge choice of cold cuts, cheeses, pastries, breads,fruit, drinks and even cakes. There is of course, a hot bar, so you can order a cooked breakfast while you are enjoying your fresh pastries and coffee.
The only regret we had, we were booked on an early flight out the next morning, and we don't feel we had enough time to fully enjoy the hotel, but next time we will plan better.
Thank you everyone at the Sacher
G and C
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sacher Hotels, Geschäftsführer at Hotel Sacher Wien
Responded 20 May 2021
Dear reviewer "GandC1994", It has been our pleasure to welcome you at Hotel Sacher Wien. Your honest and detailed feedback is highly appreciated! With pleasure I will forward your kind words to the entire team. We would love to welcome you again in the near future. Until then, I am wishing you all the best! With kind regards from Vienna, Andreas Keese General Manager
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This was my third stay at the Sacher in Vienna over the years. Unlike many classic hotels, the Sacher has maintained the quality of its decor and finishes immaculately throughout the common areas and within the rooms. We enjoyed four nights in a junior suite on a corner of the 4th floor (Barber of Seville suite), which was spacious, well appointed, quiet, and had the most comfortable beds, as well as a spacious bathroom. Service at the Sacher is on par with the finest international hotels: The incredibly helpful, professional, and experienced Concierge staff handled everything for us from arranging to have our rental car delivered to the hotel to finding a 25 meter pool for my husband's work outs; Servers at breakfast and housekeeping were equally professional and personable. The breakfast buffet was extensive and not lacking in anything, and was supplemented by a menu offering a generous number of specialty egg options. Dinner at the Red (Rote) Bar was also excellent and is highly recommended; staff there are fabulous and quite understanding of what it takes to serve a first rate, well timed dinner, and still get you out to the Opera on time (note that despite it's name, Rote Bar is actually a place for dining, not a bar). I would only stay at the Sacher Hotel in Vienna.
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Date of stay: May 2022
Value
Location
Service
Room Tip:The Barber of Seville suite was exquisite and spacious with lots of windows.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 23 May 2022
Dear reviewer "Nancy D", Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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The moment you step into this place you feel at home....not like the long queues of punters seeking a meal in the cafe, lined up on the street.
An age away from today the place was built and has so much of that still going for it.
The lobby is small and cosy, the reception coiers again!
The rooms are quite spacious and the showers are full rain showers..
We had breakfast included and the meals were great with a buffet and eggs cooked fresh....and nothing was an issue for the staff.
The place is famous for its torte (Chocolate cake) for breakfast and whilst it is pretty good, it gets even better when washed down wiht champagne for breakfast.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renate Reiter, Geschäftsführer at Hotel Sacher Wien
Responded 30 Dec 2022
Dear Reviewer "neils245", Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager
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A group of friends (couples) all booked a trip to Austria for the Vienna Philharmonic White Tie ball in mid January. We chose to stay as a group at The Sacher Hotel and it was, without a doubt, the most memorable hotel experience I’ve ever had (and I’ve had quite a few!). Of course it’s luxurious, but what I think I found so amazing and unexpected, was the customer service- it actually felt like we were someone’s guests. We were always greeted with the warmest smiles, every request was answered within minutes, and the room service was the quickest I’ve ever experienced. We dined at the hotel’s restaurant one evening and the Cafe multiple times… and I don’t think I’ve ever been so sad to checkout of a hotel. Every member of our party agreed and my husband and I absolutely plan to come back with our children in the near future. If you’re going to Vienna, you must experience this hotel for yourself!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renate Reiter, Geschäftsführer at Hotel Sacher Wien
Responded 6 Feb 2023
Dear Reviewer "M811RHerikam", Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager
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Hotel Sacher was a beautiful, classic Viennese hotel to stay at. There was so much history at the hotel and it was in the center of town which was great. Being next to the opera house and the palace gardens had a very romantic feel about it. I’m glad we didn’t stay near the cathedral, which was much more filled with tourists. It was also great to be able to try the famous Sacher torte easily at the hotel - it was definitely worth the hype and it was nice not having to wait in a line since we were hotel guests. My only complaint with this hotel is the king bed came with two individual twin duvets, which was very unusual and uncomfortable. I’d recommend the hotel switching to one large duvet for the bed instead. Saying that, we only stayed for a short period of time so we didn’t bother asking for extra duvets because of that.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renate Reiter, Geschäftsführer at Hotel Sacher Wien
Responded 17 May 2023
Dear Reviewer alexisd123, Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Doris Schwarz Deputy Manager
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The outstanding, caring, and proactive staff delivered high service levels consistently during our three-night stay.
The rooms, bars, and common areas were very well kept and the food quality was exceptional. Valet parking was easy and reasonable cost.
The staff made superb recommendations and reservations for area restaurants and pointed out key attractions throughout Vienna. The Hotel Sacher’s central location is perfect for tourists.
The Hotel Sacher will be our ‘go to’ place to stay when we return to Vienna!
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Date of stay: August 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Johanna Malfetano, Geschäftsführer at Hotel Sacher Wien
Responded 26 Sept 2021
Dear reviewer "Brad N", Thank you very much for choosing Hotel Sacher Wien and taking the time to share your wonderful and honest feedback with us. Your kind and praising words are highly appreciated and with pleasure I will share them with the entire team. We would love to welcome you again in the near future. Please do not hesitate to contact us at any time if you have any questions or wishes. With kind regards, Andreas Keese General Manager
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The small hotel was rather difficult to navigate but the immediate service past line into the attached famous sacher restaurant was nice. However, the front desk needs some serious work! I was treated VERY rudely not once but THREE times! We arrived late evening and it took the man 45 minutes to figure out how to check us in when all I wanted was to just go to sleep.. The following day I was out touring the city and upon returning the front doorman would not let me in saying it was for guests only. I am a polished female accustomed to high end service. I told him twice that I was a guest at the hotel and until the front desk person that recognized me from that morning saw what was happening and had the man let me in I was betting humiliated and extremely irritated. I couldn’t believe that would happen. The third time was from the housekeeping helpers acting very short and rushed with my request for more water bottles and assistance with storing luggage. Will not be returning!
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SacherHotels, Manager at Hotel Sacher Wien
Responded 11 Feb 2020
Dear lalacey22, First of all I would like to thank you very much for your stay at the Hotel Sacher Wien as well as that you took the time to share your impressions with us. I truly regret to hear that your time in Vienna was spoiled by circumstances that certainly must not happen at any time. I would like to express my sincerest apologies for the inconveniences caused and I can assure you that this certainly does not correspond with our service philosophy. We are going to follow up your described with the respective departments immediately. Furthermore I would appreciate it if you contacted me also via email rheilmann@sacher.com to discuss these matters again personally. Dear lalacey22, I look forward to hearing from you and do hope that you will give us another chance so that we are able to convince you once again from the Sacher service. With kind regards, Reiner Heilmann General Manager
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I cannot say enough positive things about our stay at Sacher last week. I've never written a review for a hotel before but felt compelled to come here and say if you can swing the price, absolutely choose this hotel. You will not regret it. The service is next level. The rooms are gorgeous, every single person who works there goes above and beyond, the breakfast was incredible (some of the best food we had in Vienna was at the hotel), they made it very special for my 6-year-old daughter who was with us AND it's close to everything. Don't skip a cocktail in the Blue Bar either! We never wanted to leave!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renate Reiter, Geschäftsführer at Hotel Sacher Wien
Responded 17 May 2023
Dear Reviewer 779allieh, Thank you very much for your wonderful review and your detailed experiences! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest. It would be our pleasure to welcome you back to the Hotel Sacher Wien soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best! Kind regards, Doris Schwarz Deputy Manager
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This is truly one of the best hotels in Europe. The overall setting from the lobby to the room is absolutely gorgeous. The rooms have very high ceilings furnished with antique furniture and paintings, but at the same time modern with a TV in the bathroom and a control tablet. But perhaps the biggest plus is the service. even though I had a problem with the room the staff responded immediately and made sure everything was fine. Breakfast is also up to par with a wide range of buffets and an ordering menu with a large selection of coffees and of course the irresistible Sachertorte.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andreas Keese, Geschäftsführer at Hotel Sacher Wien
Responded 5 Sept 2022
Dear Reviewer "Fearless09325946188", Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the Sacher to the fullest. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager
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Dear Expat Vacations,
Thank you very much for your question. We do have various connecting possibilities for our rooms and suites, also within different room categories. Just let our reservations team know your preferences and we will find the perfect connecting option for your stay.
We look forward to welcoming you soon to the Sacher!
Kind regards,
Your Sacher Team
There are more places to choose from in the Vienna area.
PRICE RANGE
£478 - £638 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sacher wien hotel, sacher wien vienna
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
152
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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