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Hotel Mercure Wien Westbahnhof

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Hotel Mercure Wien Westbahnhof
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915 Reviews from our TripAdvisor Community

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Showing 318: English reviews
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New Delhi, India
Reviewed 3 weeks ago

Very good facilities, nice location and well connected. Cooperative and very well behaved staff. We enjoyed our trip and the hotel made us to felt home. I will recommend this hotel for a very comfortable stay in Vienna

Review collected in partnership with Accorhotels.com
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Helpful?
Thank govindpsharma
Bristol, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 30 December 2016

Again we set off from Bristol flying Easyjet to Vienna and our private transfer to the Hotel Mercure Westbahnhof made the journey seamless and this was complemented by the friendly efficient reception staff who made check-in and arrival to our room a painless process. The room (superior grade) was in a pristine state and was above our expectations given some...

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Helpful?
Thank GGBIRA
About Hotel's Favourite Review
Wickersley, United Kingdom
Reviewed 3 weeks ago via mobile

Booked with Fleetway Travel and found the 3 night break excellent value. We were upgraded to a superior room and were allowed to check in early. Comfortable bed and good bathroom. The first 2 mornings breakfast was very relaxed, but on the third morning it was extremely busy and we had to wait for a free table. The restaurant did...

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Helpful?
1Thank ggwood1950
São Carlos,SP
Reviewed 3 weeks ago

This hotel is located beside Wien Westbanhof station, so reaching it is really easy. It can be reached from the airport with the airport bus ta goes to Europlatz at 8 euros per person, or from any station. The hotel's staff is really helpful, rooms are clean, breakfast is amazing, beds are comfortable and the room size is enough to...

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Helpful?
Thank Buba3
Warsaw, Poland
Reviewed 19 January 2017

First of all, it took ages to check in, with just two people working at the reception desk. I got a room facing a very busy street, with a window, which frame was damaged, so it could not seal the sounds off. I asked for another room and finally got it in the other part of the hotel building, which...

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Helpful?
Thank TheButterflyEffect75
Benjamin K, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Mr. TheButterflyEffect75, Thank you for taking the time to review on your stay at Mercure Wien Westbahnhof. What you describe does not reflect the quality of service we stand for and what you may well expect from us. Please rest assured that we will use your comment to address the described together with our department heads and teams so...

Frankfurt, Germany
Reviewed 18 January 2017

I had a very nice welcome from fornt desk staff. Nice breakfast. Hotel located in the city center opposite of West-Bahnhof. To be honest this hotel extremely run-down....clean but looks used...probably needs complete restoration. Comfy bed ... I had good sleep at night.

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Helpful?
Thank Attila S
Benjamin K, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Attila S, Thank you so much for sharing your feedback. Every day we strive to offer each guest a most enjoyable stay by anticipating their needs. Thank you for appreciating our efforts. It was a pleasure having you here and I am already looking forward to welcoming you back!

Ghent
Reviewed 18 January 2017

First of all, this hotel is perhaps a little bit further from the historical city centre than some other options you have, so make sure you understand that if you want to visit Vienna. However, it is right next to the West station in Vienna which certainly makes it well connected. Getting to it from the airport is very easy,...

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Helpful?
Thank PurplishCat
Benjamin K, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear PurplishCat, Thank you for giving such a detailed report on your stay. I am glad to hear that, all in all, you had a pleasant stay with us. Thank you for pointing out were we can still improve. I hope to welcome you again soon.

Kufstein, Austria
Reviewed 16 January 2017

I ended up in this prominent hotel due to an unexpectedly delayed flight. Initially not satisfied with the circumstances, I appeared in the foyer of the Hotel Mercure. The service was more than sufficiently good, with congenial receptionists and bartenders. After the check-in, I made my way to the room (5th floor with a great view), which was well organised...

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Helpful?
Thank TeresaGeorgieva
Benjamin K, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Ms. Georgieva, Thank you for taking the time to tell us about your stay at Mercure Wien Westbahnhof. I am glad to hear that you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement...

Budapest, Hungary
Reviewed 13 January 2017

In the begining of the very cold January I have stayed in this nice hotel close to the Mariahilfer strasse. Excellent location for staying in Vienna for several days either for business or leisure. Cozy and nice. Rooms ar solid and convenient. The bed is large and fine. The bathroom is also very good.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Bela G
Semarang, Indonesia
Reviewed 6 January 2017

This time, I would like to share my experience staying at Mercure Wien Westbahnhof 3 weeks ago. Upon our arrival by tram # 58 (If I was not mistaken) right across from Westbahnhof station, we had to walk one block before reaching the hotel : The hotel is located next to Motel One in Westbahnhof station. It took approx. 15...

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Helpful?
Thank Bambang S

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schonbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram. The hotel has 252 rooms as well as a restaurant and "M Fifteen" bar. It offers 5 meeting rooms, which can be connected for a total area of 2799 sq. Ft. (260 M²). We offer space for up to 200 people, whether for business or pleasure. ... more   less 

Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Region: Austria > Vienna Region > Vienna
Price Range: £49 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna
Hotel Style:
#116 Luxury Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Wien Westbahnhof staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor room...”
 of 5 bubbles BambangS, 5 Jan 2017 | Read review
“Higher the better”
 of 5 bubbles GGBIRA, 30 Dec 2016 | Read review
“choose superior room facing the street”
 of 5 bubbles outlaws_2000, 16 Dec 2016 | Read review
“Rooms at the back are quieter”
 of 5 bubbles Pigsfoot, 11 Nov 2016 | Read review
“Any room that faces the street is good. If the lift doesn't work get a ground floor room.”
  • The room was clean and comfortable.
 of 5 bubbles Eddie2891951, 6 Aug 2016 | Read review
5 of 5