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Mercure Vienna First

Traveller (331)
Room & Suite (116)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
The Mercure Vienna First hotel is your exclusive residence in the heart of Vienna, just a stone's throw from St. Stephan's Cathedral and Hofburg Imperial Palace. The boutique hotel, with its friendly atmosphere and exceptional style, has 49 air-conditioned rooms with free WIFI and satellite TV. Enjoy the special ambience created by the perfect mix of history and modernity. Schwedenplatz and Stephansplatz U-Bahn stations are just a few minutes' walk away.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Restaurant
Bar/Lounge
Airport transportation
Breakfast Available
Dry Cleaning
Laundry Service
Multilingual Staff
Non-smoking hotel
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Trendy
Centrally Located
HOTEL CLASS
Hotel links
Visit hotel website

Location

Full view
100Great for walkers
Grade: 100 out of 100
320Restaurantswithin 0.3 miles
137Attractionswithin 0.3 miles
Neighbourhood
Inner City
In Vienna's best-known district, pedestrian boulevards Kärntner Strasse and Graben connect you with landmarks such as the Wiener Staatsoper (Vienna State Opera), Vienna’s iconic Stephansdom (St. Stephen’s Cathedral) and the vast compound of Hofburg, the Habsburgs’ former Imperial Palace. Peek down side streets such as Annagasse and Weihburggasse, and Graben’s Seilergasse and Habsburggasse, to get a feel for the centre. The Imperial Apartments and the refreshingly demystifying Sissi Museum are must-dos at Hofburg. Spacious squares such as Am Hof and Freyung often host beautiful seasonal and antiques markets.
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603Reviews
404Photos
28Q+A
31Room tips
Traveller rating
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Popular mentions
Great location close to everything. The airport CAT train is only a 10 minute walk away from the hotel. Ability to check in advance online sped up the process when we arrived and helped to ensure our room was ready even though we arrived pre-midday. Staff were all polite and
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Response from KAllabauer, Leiter Gästebetreuung at Mercure Vienna First
Responded 4 weeks ago
Dear Mercure Guest! Thank you for choosing Mercure Vienna First as the place to stay when visiting Vienna. We appreciate all your nice words, from the great location to our friendly hotel staff. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! This is by far the best compliment we can get. We are looking forward to your next visit. Kind regards Kerstin Allabauer Front Office Assistant Manager
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The hotel is charming in a relatively pedestrianised part of Vienna. The staff are attentive , the service very good and always willing to help. Rooms small but very quaint with all modern facilities to make the stay as pleasant as possible.
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Response from KAllabauer, Leiter Gästebetreuung at Mercure Vienna First
Responded 11 Feb 2019
Dear Mercure Guest! Thank you for your kind feedback to your recent stay with us. It was such a pleasure having you with us and we are pleased to learn that you enjoyed your stay so much and the team were able to make you feel welcome, from arrival to departure. We hope to have the pleasure to welcoming you back to us. Kind regards Kerstin Allabauer Front Office Assistant Manager
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Bedroom and shower room were clean, well maintained and properly appointed to 4 star standards. Very nice rainfall shower. Bed was maybe a little hard for my taste. Any contact I had with the staff was easy and pleasant. There are a few bars very close by but as it was
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Response from KAllabauer, Leiter Gästebetreuung at Mercure Vienna First
Responded 1 Feb 2019
Dear Mercure Guest! Thank you for your nice review regarding your stay with us in January. What a pleasure to read you enjoyed the time at Mercure Vienna First and the team were able to make you feel so welcome, from arrival to departure. Your feedback is what motivates us to keep going, doing our best to fill all of our guest’s expectations. Hearing a guest plans to return is the best compliment we can receive. We appreciate it and look forward to your next visit. Kind regards Kerstin Allabauer Front Office Assistant Manager
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This hotel is situated close to most things you need; easy walking distance to Stephansdom, the Schwedenplatz subway station and the direct bus to the airport. It is a party area though, with lots of bars, so do not expect a quiet neighbourhood (we did not hear much of it on the
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Response from KAllabauer, Leiter Gästebetreuung at Mercure Vienna First
Responded 25 Jan 2019
Dear Mercure Guest! Thank you for taking the time to tell us about your experience at the Mercure Vienna First. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret the noise outside during the night over the weekend. We are working very close together with our neighborhood and the police to guarantee our guests their well deserved sleep. Due to a technical problem the elevator was not working for a few hours on Sunday. But the problem was solved on the same day. We do apologize for the stoppage and the inconvenience we have caused. Of course I will forward your comments regarding the breakfast buffet and the strange smell in the restaurant to the responsible department. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also apologize that only in one room was a welcome gift inside. Please Rest assured that we value our guests very much and this was a mistake from our side that was not intended. Once again we deeply regret your bad impressions during your stay in Vienna. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager
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Nice hotel; great location; pleasant helpful staff; well appointed room, but would we stay again? Very doubtful. If the window was open, it was too noisy to sleep. If the window was shut, it was too hot to sleep, even though the temperature setting was as low as it would go.
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Response from KAllabauer, Leiter Gästebetreuung at Mercure Vienna First
Responded 16 Jan 2019
Dear Mercure Guest! Thank you for taking the time to tell us about your experience at the Mercure Vienna First. First of all we are happy to know you enjoyed our helpful hotel staff and the great city center location. But we sincerely regret the fact that we were unable to give you the great experience we strive to offer to all of our guests and that you left us not being completely satisfied. Please note we are working very close together with our neighborhood and the police to guarantee our guests their well deserved sleep. We do apologize for the inconvenience. During the winter time we have just a heating system in the whole hotel. I will forward your complaints to the responsible department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Kerstin Allabauer Front Office Assistant Manager
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Photo provided by managementMercure Vienna First
Room
Photo provided by managementMercure Vienna First
Zimmer - Room
Habitación.
TV and wardrobe. Bathroom entrance on the left
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12345624
Dear TheEngineer! Thank you for your interest at Mercure Vienna First. Yes, there is a door between the bedroom and the living area. You can close the door, but you are not able to lock it. For further information or to make your booking do not hesitate to contact us directly. Kind regards Kerstin Allabauer Front Office Assistant Manager
1 vote
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Dear Sean, the main train station HBF is about 10 minutes away by metro line U1, you have to get off at "Schwedenplatz". From Schwedneplatz it`s about 2-3 minutes walking to the hotel. We are looking forward to welcoming you in Vienna! Warm regards Katharina Moustakas Front Office Manager
0 votes
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Does the hotel provide a pickup from the airport on arrival?
Dear caroll356, thank you for your interest in our Mercure hotel. We can order for you a taxi from the airport to our hotel. The driver will wait for you at the arrival hall, this taxi is a fix price of 37€. To order it please tell me all your flight details. Do not hesitate to write us an e-mail. Kind regards Kerstin Allabauer Front Office Assistant Manager
1 vote
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Dear smart04! Thank you for your interest in our boutique hotel Mercure Vienna First. For four people (two adults, two children) you need to book our Suite. Please do not hesitate to contact us for an offer. Kind regards Kerstin Allabauer Front Office Assistant Manager
0 votes
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Dear Mercure Guest! Unfortunately I am not allowed to post an e-mail address here on TripAdvisor. Please call us anytime under 01 534600. Kind regards Kerstin Allabauer Front Office Assistant Manager
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123456
"Ask for a room not facing the bars outside"
"there are pubs near by so can have a bit of late night noise."
"Ask for a quiet room on the higher floor, not close to the elevator."
"Book a privilige rooms"
"125 has new design elements"
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PRICE RANGE
US$133 - US$228 (Based on Average Rates for a Standard Room)
LOCATION
AustriaVienna RegionViennaInner City
NUMBER OF ROOMS
49
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