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Citrus Hotel Eastbourne By by Compass Hospitality

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King Edwards Parade King Edwards Parade, Eastbourne BN21 4EB England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (102)
Dining (16)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Citrus Hotel Eastbourne By by Compass Hospitality
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 40 hotels in Eastbourne
Location
Cleanliness
Service
Value
A 50 bedroom designer limited service hotel on Eastbourne’s seafront, offering fantastic value for money, great sea views and exciting new horizons in interior design. The Citrus Hotel Eastbourne is beautifully located for both holidaymakers and business travellers alike. Families love the spacious family rooms and family studios. The hotel offers you free Wi-Fi thought all of our bedrooms and public areas. As with all UK hotels, we are a non-smoking hotel. Bed and Breakfast and Room Only rates are available as well as rates for Group Bookings. By contacting the hotel directly, we can offer you the cheapest rates available on the market. Choose between a continental or our Citrus full English Buffet Breakfast. All of our bedrooms are en-suite, some with wet areas and each has a flat-screen TV. Tea and Coffee making facilities, direct dial telephone as well as our complimentary Wi-Fi service.
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Full view
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Free breakfast
Beach
Game room
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Meeting rooms
Street parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Billiards
Darts
Table tennis
Baggage storage
Non-smoking hotel
24-hour front desk
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Room features
Room service
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Languages Spoken
English
813Reviews9Q+A100Room tips
Traveller rating
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Popular mentions
Discover732116 wrote a review Mar 2021
1 contribution
A very friendly hotel 2 minutes from the beach I only stayed one night being a key worker It was peaceful and quiet, the room had flat screen tv and bathroom clean and shower excellent, the room was warm and comfortable no breakfast but we are in lockdown, after all, wi-fi good signal the lady in charge RIKA very friendly even extended my checkout time with no fuss
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Date of stay: March 2021
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Trip type: Travelled on business
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morlio78 wrote a review Mar 2021
Penryn, United Kingdom87 contributions8 helpful votes
The receptionist on arrival was extremely friendly to all of us, she really cheered us up as we had been at a local funeral. She made sure our stay was comfortable and she made sure we got all we needed. We had 2 rooms, room 1 family room big spacious ideal for a family clean and tidy, bathroom could do with an update. Room 14 standard double room clean a little Tired but comfortable. Overall good value stay Thankyou.
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Review collected in partnership with compasshospitality.com
Date of stay: March 2021
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@YAHWEHTRIP wrote a review Jan 2021
Eastbourne, United Kingdom7 contributions5 helpful votes
True to my word, I told the Manageress, Rikka that she would get a "glowing" review from me and I am finally doing this. In short, I stayed here from I believe the end pf August to the end of October, spending at least £2000 through Hotels.com. The reason for my stay was to keep away from yet another one of these horrendous Eastbourne Council Temporary Accommodations as it was seriously affecting my health and I have not been safe (something which I am still finding and one has to rely on the neighbours since Eastbourne is so dangerous and the Authorities continue to do nothing.) I had emailed both the Local MP and made contact with adult social care and the local Government Ombudsman. Rikka had asked me after one month if I would change rooms since guests cannot (apparently) stay in a room for more than one month as they can somehow obtain Squatters Rights (something I am not aware of.) I was of course tempted but I would never be underhand so I changed rooms as asked (extra stress.) At this point I would like to add that this Hotel turned me away two years ago, even though the local D.G.H Hospital sent me there through Adult Social Care in a taxi. The taxi and room were going to be funded by the Authorities but I was sent away from their Hotel, homeless in tears with suitcases! I later learned from a Receptionist that the Newspapers had been involved when homeless people from Hastings were sent to the Citrus Hotel and being turned away. What disgusts me about this Hotel, is not so much that I forked out £2000 to stay here, is the fact throughout all my trauma and troubles since my Late Mother's death to a rare Cancer under a corrupt Council, I spent what I thought was 2 hours of Rikka's precious time, turned out to be 2 hours of my WASTED precious time enduring her passive aggressive narcissistic invalidation and talking about her Angels Facebook page. I had just very politely and carefully asked for a little intervention with the Council (since I was an extremely loyal guest privately funding a hotel that seriously failed through the authorities.) She suddenly turned on me for no reason saying she did not want me there and threatened to call the Police. I then had a young Juvenile Delinquent guest threaten to go in my room and drag out my possessions leading me to call the Police. At that Point, I had to call the Police and this lead to further trauma and events that followed, as suggested by my Dr. Surgery, need intervention from a Criminal Defence Lawyer. I would like to simply finish my review by stating perhaps Rikka's Angels Facebook Page is best suited for guests who like to put their shoes on their sofas and threaten other guests, since that is the clientele they prefer and of course the Police like to protect. One doesn't have to look far to scratch beneath the surface of the Picture Postcard of Eastbourne. I have plenty of horror stories about some of the Eastbourne Hotels as it is. The EHA are not interested of course (Welcome to Eastbourne!) There was only one very Polite and helpful Receptionist whom I liked who supported another guest's complaints but I cannot remember his name.
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Date of stay: August 2020
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Response from Citrus Hotel Eastbourne, Guest Services / Front Office at Citrus Hotel Eastbourne By by Compass Hospitality
Responded 20 Jan 2021
Dear Yahwehtrip Thank you very much for your review. As you have stated to me before, the authorities have 'failed' you, the MP is not helping you and the Police let you down. Unfortunately as a Hotel, we are not equipped to deal with the kind of issues you need help with. We have done our best to help you which was not enough. As we have done everything we could for you during your stay with us, I sincerely hope the professional Authorities are making sure you are taken care of. Regards Rika
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AlSteph wrote a review Jan 2021
1 contribution
Despite the covid restrictions and a poor weather, we had a great stay in Eastbourne. Mainly thanks to the lovely people (thank you Rika and Ashley for the covid testing) working at the hotel! Great staff, always ready to help and so friendly. The room we stayed in was huge and cosy, thanks for the upgrade ;-)
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Review collected in partnership with compasshospitality.com
Date of stay: December 2020
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Response from Citrus Hotel Eastbourne, Guest Services / Front Office at Citrus Hotel Eastbourne By by Compass Hospitality
Responded 9 Jan 2021
Dear AlSteph Thank you so much for your kind words about the staff. We are absolutely thrilled that you enjoyed your stay and are grateful that we were able to assist you in all your requests. Words like yours make our jobs so rewarding and this is exactly what we strive to do. We do hope to see you back at the Citrus Hotel in Eastbourne in the near future. Kindest Regards Rika
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Lyn_G wrote a review Nov 2020
3 contributions
Stayed here 3 nights, room clean, friendly staff who were helpful and friendly. There was a good choice of items for breakfast, and service was very quick. Would like to mention Nancy in particular who was extremely efficient and very friendly at breakfast time and gave us a few laughs in difficult times. Also very good price £143 for three nights with breakfast for a double room.
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Date of stay: October 2020
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Response from Citrus Hotel Eastbourne, Guest Services / Front Office at Citrus Hotel Eastbourne By by Compass Hospitality
Responded 3 Nov 2020
Hi Lyn Thank you so much for your glowing review and we are really happy that you enjoyed your stay. Thank you very much for mentioning Nancy as I will pass on your positive comments - she is indeed a breath of fresh air :) I really hope we would be able to welcome you back in the near future. Kind Regards Rika
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PRICE RANGE
US$55 - US$121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
big sleep hotel
LOCATION
United KingdomEnglandEast SussexEastbourne
NUMBER OF ROOMS
50
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Frequently Asked Questions about Citrus Hotel Eastbourne By by Compass Hospitality
Which popular attractions are close to Citrus Hotel Eastbourne By by Compass Hospitality?
Nearby attractions include Nigel Greaves Gallery (0.3 miles), Eastbourne Bandstand (0.3 miles), and Devonshire Park Theatre (0.1 miles).
What are some of the property amenities at Citrus Hotel Eastbourne By by Compass Hospitality?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
What food & drink options are available at Citrus Hotel Eastbourne By by Compass Hospitality?
Guests can enjoy free breakfast and a lounge during their stay.
Is parking available at Citrus Hotel Eastbourne By by Compass Hospitality?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Citrus Hotel Eastbourne By by Compass Hospitality?
Conveniently located restaurants include The Green Almond, Rosetto, and Sabaidee Thai Restaurant.
Is Citrus Hotel Eastbourne By by Compass Hospitality located near the city centre?
Yes, it is 0.5 miles away from the centre of Eastbourne.
Are pets allowed at Citrus Hotel Eastbourne By by Compass Hospitality?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Citrus Hotel Eastbourne By by Compass Hospitality?
Many travellers enjoy visiting Redoubt Fortress & The Pavilion (1.3 miles).
Does Citrus Hotel Eastbourne By by Compass Hospitality have any great views?
Yes, guests often enjoy the ocean view available here.