Queens Hotel, Eastbourne
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Queens Hotel, Eastbourne

Traveller (248)
Room & Suite (34)
Dining (15)

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About

4.0
#17 of 40 hotels in Eastbourne
4.7 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.1 of 5 bubbles
Value
This magnificent Victorian hotel is situated in an outstanding position overlooking the pier. All 127 bedrooms have central heating and bath or shower and WC. All rooms have tea/coffee making facilities, telephone, hair dryer and TV with radio channels. Spacious public rooms include a bar, snooker and darts room, sun lounge and two restaurants. Several function rooms including the Princes Suite with its own bar where entertainment is provided most evenings. Two lifts serve all floors and a wheelchair lift is now available between the ground floor's two levels. Extensive car parking. A Leisureplex Hotel.
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Property amenities
Free parking
Free internet
Free breakfast
Beach
Game room
Newspaper
Non-smoking hotel
24-hour front desk
Street parking
Internet
Bar / lounge
Restaurant
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Billiards
Evening entertainment
Board games / puzzles
Shared lounge / TV area
Room features
Housekeeping
Telephone
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English

Location

Marine Parade, Eastbourne BN21 3DY England
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Lydd Intl Airport
30.6 mi
See all flights
Gatwick Airport
33.8 mi
See all flights
585Reviews32Q+A100Room tips

Reviews
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Detailed Reviews
laura wrote a review Apr 2022
Hornchurch, United Kingdom83 contributions51 helpful votes
+1
3.0 of 5 bubbles
We stayed at this hotel as part of an Alfa travel holiday.

Firstly I would like to say that the hotel is in an excellent location, opposite the pier and only about 10 mins walk into town.

The hotel itself it quite tired and dated and this is obvious from the moment you walk in. However, it was clean and comfortable and you get what you pay for.

We had a sea view room on the 5th floor and being on the top floor was very quiet with no one above you. The view from our room was wonderful.

The room was very cold and despite turning the heating on full the room never really got warm. I think this is because there is no double glazing and so being right on the sea front the room gets drafty.

The room was huge and we had twin beds, which were very comfortable and the duvet was very warm so once in bed it was quite easy to get warm.

The bathroom was also very big and the water was nice and hot but the shower had next to no water pressure at all due to being on the top floor! Also no toiletries in the room so make sure you take shampoo, shower gel, etc, with you.

Food at breakfast and dinner was very nice with decent portion sizes but service was always very rushed. On first night I understood this as it was very busy but nights 2 and 3 there were only about 20 people in whole hotel yet it felt as though they were trying to get you in and out of restaurant as soon as possible!

I am gluten free and they provided me with gluten rolls and bread and even did me GF fish and chips on first night which I really appreciated.

The entertainment in the evening was somewhat of a let down. The lady who sang on the Sunday night was by far the best entertainment and she got everyone involved, had a great voice and put on such a good show. Unfortunately the 2 male entertainers on the Friday and Saturday night did not read the room and sing something different when it was obvious their songs were either not known, not liked or not lively enough.

Bar itself is small but the seating area is large with a lounge area with sofas and then tables and chairs round the dancefloor with a stage.

The staff throughout our stay were helpful and polite.

Overall I would say for the price paid this hotel was good. Great location, great views, clean with nice staff and good food.
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Date of stay: April 2022Trip type: Travelled with friends
Room Tip: If you want a quiet room go for the 5th floor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PC80 wrote a review Aug 2020
London, United Kingdom158 contributions28 helpful votes
+1
3.0 of 5 bubbles
Just returned from two night stay at the Queens Hotel. B&B option.

The hotel is based just opposite the pier in Eastbourne so is in a good location and also has on site parking, but limited spaces.

On arrival at the hotel we was met by a friendly and polite member of staff who allocated us to room (212) showed us the bar and explained where to go for breakfast in the morning and advised of the COVID-19 restrictions that are in place.

My first impressions is that the hotel is a little tired looking and is in need of updating. (It was built in 1920s I believe)!! 😂 lovely high ceilings though!

Our room was on the 2nd floor, facing out from the front of the hotel towards the pier, was very large and was clean. On closer inspection, again in need of updating and a deep clean in places.

Breakfast on the first morning was a bit of a joke. The waiter who was serving the room was a bit out of his depth. From sitting down to actually getting our breakfast took 45 minutes, also getting your coffee provided to you in a stained pot was fairly off putting..... once the breakfast arrived it was average to be honest.

However, I am pleased to report the next morning (BH Monday) it was totally different. A number of staff dealing with customers. Greeted by a friendly member of staff, breakfast was provided piking hot and within good time.

For what we paid I was not expecting 5 star service, so was very fair. If I was in the area I wouldn’t have a issue staying here. It’s fine to have as a base to visit Eastbourne and the surrounding area.

Thank you
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Huyen D wrote a review Aug 2020
London, United Kingdom26 contributions4 helpful votes
5.0 of 5 bubbles
We have been to this hotel since 2009 and keep coming back here until now. We have stayed at many other hotels in Eastbourne but we think this is the best hotel for the cost around £100: night. We always book a sea view room and very often we can see the sea & the parade. The hotel offers free car park right inside the hotel while we have to park on the road if we stay at other hotels at the same price. Due to Covid so they can’t offer items in the room such as tea, coffee & bathroom amenities as previously however at check in, the reception did told us and also there is a sign in the room for these things. I have the photo attached. What others complained in other reviews are not true, they hotel still provide these amenities however you have to ask reception. Also they offer to clean the room but you have to request as they do not enter your room every day like previously. Obviously the Covid isn’t over yet, so we have to learn how to live with this new normality. Overall, we find the staff are hard working, friendly, the hotel room & bathroom are clean. Hotel location is great. We know there are no WiFi in the bedroom but we can use our mobile data. We are happy to stay here again anytime when we are coming to Eastbourne. On another note, we always have dinner at the Meze restaurant (recommend to book), this is the best Turkish that we ever had in the UK.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roger F wrote a review Aug 2020
3 contributions2 helpful votes
1.0 of 5 bubbles
We came here 3 years ago and it was very good.
3 years on absolutely rubbish, they have removed all disabled parking bays ( the regular users are over 65 including me) they have added parking bays, but made them narrow.
They appear to have made space for Alfa Travel coaches who appear to run the place. Due to Covid 19 you enter through a revolving door and leave by another door next to it, I noted people were going in and out the out door, which is understandable if you are in a wheel chair or using sticks as many people were you could not use the revolving door.
Very unhelpful at reception we had booked in through bookings. Com 3 hours prior we could not get to the room until 4 O’Clock we had arrived at 3pm, the bar was also shut no where to leave luggage, that had to be put back in the car. Spent an hour in a nearby pub.
On return checked and was told they did not have Wi Fi in the rooms only the bar area ( very sad in this day and age ) I recalled later I had my own wifi dongle on the last trip.
The room was very tired the sea view was good if you had binoculars that could see around corners.
The TV was as big as an iPad on the wall in a 20 sq meter room, no tea or coffee ( evidently you have to ask at reception) no glasses in bathroom and half a toilet roll and no telephone, I had trouble opening the window and shutting it. ( it was 26 degrees)
We declined eating in the place, but we had a drink in bar it was like Mars no atmosphere! And very expensive.
We found a nice friendly pub to eat nearby with free wifi.

Back in the Hotel most of the staff were okay and could speak English, but it was sad there did not appear to be many English staff or voices about.
Although we had paid £125 for the night including breakfast the set time did not suit us. We left at 7.30 and will never return again.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fezile L wrote a review Sept 2021
Braintree, United Kingdom11 contributions1 helpful vote
+1
2.0 of 5 bubbles
Queen's HOTEL EASTBOURNE
So dissapointed, this hotel is the same price as some of the more swish hotels. It was very clean but badly outdated and the bed was awful worst 2 nights non sleep time ever!
The bed seemed new but as it was a double in a kingsize gap I could not reach the light switches either side of the bed without getting up.
The toilet door was so close too the loo I walked into it more than once ( I have mobility issues) the lift was tiny for a 5 floor hotel. Breakfast served up really quick plates hot food cold dry and over cooked. Not one runny egg even poached eggs hard.
I will not be returning. The maid came so late in the day we told her not to bother as I was resting.
But drinks cheap and reasonable rum double with coke £4 so good, entertainment looked good but not to our taste, parts of our room were really shabby.

Never stayed anywhere this run down
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ladyvader_11 wrote a review Aug 2020
birmingham5 contributions9 helpful votes
1.0 of 5 bubbles
Managed to stay here for all of 8 hours (which 5 of those we were out of the hotel visiting family)

Checked in fine, at check in we asked to book the evening meal for 3 of us. Booked it and paid for it, reception said to scan the QR code for the menu, thats OK for us but what about elderly people that aren't able to use that.
Rooms are tired, our window was open and when we tried to shut it, it wouldn't shut properly so there was a breeze coming through.
We went off for several hours, came back and got ready to go for dinner.
At check in we booked for the evening meal £16 each for 3 of us. We came down for the meal, we hadn't been given a table number as the lady at reception said that we would have plenty of choice of table, we were told we were on table 64, we got there and another lady was sitting there that was on her own.  

The manager lady came and moved some tables together 70 and 71 so we were looking at a pillar, another lady came to take our order and we said that we were not happy with where we had been seated, it took over 10 minutes for her to get her supervisor to come and move us, when we complained she spoke broken English so we could barely understand what she was telling us. After ordering,  not a lot of choice and nothing that we recognised on the menu,  within 1 minute of ordering the starters they arrived on the table, they had obviously been plated up and left in the fridge somewhere earlier in the day,  2 pieces of rock hard bread with not sure what on top but had an aged skin on top and salad that had all clearly been prepped several hours before,  the lettuce was flat and stuck to the plate,  the cucumber was dehydrated and curled up and the tomato had fungi growing on it where it hadn't been cut properly.  We ordered the fish, chicken and spaghetti  carbonara (chefs special), which we must have only waited 5 minutes for that and they're trying to convince us that these are freshly cooked meals, the carbonara was stone cold with a skin on it, the vegetables were burnt and the chicken was pink and dry,  nothing was appetising at all and all inedible. I would also  like to point out that when we asked for a drink the waitress said we had to get one from the bar area, i went to the bar area to be told it was table service only and would have to sit in the bar area which obviously we wanted to get a drink to have with our meal. Not 1 member of staff that I spoke to tonight was English,  everyone spoke broken English. 

We have now left the hotel, it is now 8 o'clock at night,  we were seated at 7 o'clock. We were not prepared to spend a night in a hotel that the service given was so poor.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leslie K wrote a review Dec 2021
1 contribution
4.0 of 5 bubbles
Having just stayed for four days (fri-tues) at over £112.per night for twin sea view no meals included we found that they now do not supply shower gel or conditioner in the bath room, we were not a where of this and find it penny pinching of the most extreme. Last night 9 coaches were parked in the car park so they were not short of customers, but as you can not book rooms with the hotel directly because all bookings are now with agencies, and complaints were rife about rooms being not suitable to clients needs, mainly baths in rooms when a lot of the customers are not so mobile and getting in and out of a bath is very difficult. Over than minor problems the stay was very pleasent., and staff helpful.
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Date of stay: December 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Front rooms have good views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
njp65 wrote a review Mar 2020
London, United Kingdom7 contributions5 helpful votes
5.0 of 5 bubbles
We were due to visit Eastbourne for the weekend to celebrate a friends birthday. With Eastbourne being a great British seaside town we were obviously spoilt for a choice of hotel to stay. Having read reviews, we chose The Queens Hotel and were not disappointed.
OK, the hotel is old, but still has all the original features which we thought were rather special, especially the dining room and the ballroom, which were stunning.
The common areas were clean and well maintained – the carpets throughout all look new. Particularly impressive was the fact that all the lightbulbs were working in the many chandeliers! Throughout the main entrance, hotel lobby and reception areas, there is a history of the hotel presented which is a lovely touch.
Our room was nice and spacious and we had a fantastic view of the sea and the pier from the top floor. The beds were comfortable and the bathroom had a good shower and bath. We could not fault the hotel for value and the staff were friendly and welcoming. I would definitely recommend The Queens Hotel for a weekend break.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claribelle wrote a review Oct 2020
Barnsley, United Kingdom328 contributions202 helpful votes
4.0 of 5 bubbles
This hotel is in a fantastic position opposite the (sadly closed) pier on the front at Eastbourne. I'm glad we paid to upgrade our room; it was spacious with a very comfortable bed, and a beautiful view of the Pier and sea.
Covid restrictions were well adhered to throughout the hotel.
The only downside was the truly awful "entertainment" which meant that there was nowhere quiet or pleasant to sit in the evening, made worse by only having WiFi in the public areas. In 2020 there is no excuse for not having internet access in all the bedrooms.
We are both quite fussy eaters, but found the meals perfectly adequate; a limited menu with good vegetarian options. This is mass catering done to a strict budget, but there was enough choice and some of it was really rather nice - especially the veggie lasagne!
We enjoyed our stay, helped by the much better than expected weather! A cheap and cheerful seaside break in these difficult times.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H Hulme wrote a review Aug 2020
1 contribution
1.0 of 5 bubbles
arrived 2nd Aug on 8 day wih alfa.2 caoches arrive approx 5.30,dinner 6pm.one waitress for the whole dining room, over 2 hours for evening meal,another day 55 minutes between starter and main and he had to get waitress to order the main and she was rather off hand.Food very mixed,had Haddock one day ,looked like i had been in the Sahara sun for 3 days.On the friday returned after day out to find we had had a bird in our room,with bird poo all over and plenty of it on the Duvet cover,unfortunately the hotel wouldn't fit a clean one,they left it outside our door and we fitted it oursellves at 10.45pm.The hotel was grossly overbooked,if you had booked with booking dot com ,you had little chance of getting a room.One couple were given the key to their room,and soon returned to say that their was already someone in it.! No room service for he whole 8 days we were their.Beautiful Hotel ,but what a terrible experience
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Date of stay: August 2020
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: suspect sea views are best
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from john t
Birmingham, United Kingdom38 contributions36 helpful votes
Yes they do, I asked last night
Answer from Mel Belker
Eastbourne, United Kingdom13 contributions5 helpful votes
No there are no mini fridges, knthe rooms,
jazygirl66 wrote a tip 19 May
Basingstoke, United Kingdom44 contributions23 helpful votes
2.0 of 5 bubbles
"Car parking was free and it is a central place to the pier and town centre. I would book a sea view room as they look much nicer on website"
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Mark K wrote a tip Apr 2024
St. Albans, United Kingdom20 contributions9 helpful votes
2.0 of 5 bubbles
"If your standards are "holiday camp" and value for money is not a priority this may be the place for you"
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Tracy A wrote a tip Feb 2024
Basingstoke, United Kingdom3 contributions1 helpful vote
1.0 of 5 bubbles
"Do not book with Alfa Travel "
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garyjulie2017 wrote a tip Jan 2024
London, United Kingdom6 contributions7 helpful votes
2.0 of 5 bubbles
"Dont expect too much and then you wont be disappointed."
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60itchyfeet wrote a tip Dec 2023
Essex3 contributions
1.0 of 5 bubbles
"Don't go, awful food"
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Not the right property for you?
There are more places to choose from in the Eastbourne area.
PRICE RANGE
£54 - £79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
queens hotel eastbourne
LOCATION
United KingdomEnglandEast SussexEastbourne
NUMBER OF ROOMS
127
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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QUEENS HOTEL, EASTBOURNE - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Queens Hotel, Eastbourne
Which popular attractions are close to Queens Hotel, Eastbourne?
Nearby attractions include Royal Hippodrome Theatre (0.07 miles), Grand Parade Main Resort Beach (0.3 miles), and Eastbourne Pier (0.2 miles).
What are some of the property amenities at Queens Hotel, Eastbourne?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Queens Hotel, Eastbourne?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Queens Hotel, Eastbourne?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Queens Hotel, Eastbourne?
Conveniently located restaurants include Gr/Eat Greek Deli and Cuisine, MALAYALAM Restaurant, and Soup N Tap.
Is Queens Hotel, Eastbourne located near the city centre?
Yes, it is 0.4 miles away from the centre of Eastbourne.
Are there any historical sites close to Queens Hotel, Eastbourne?
Many travellers enjoy visiting Redoubt Fortress & The Pavilion (0.7 miles) and East Dean War Memorial (3.9 miles).
Does Queens Hotel, Eastbourne have any great views?
Yes, guests often enjoy the ocean view available here.
Is Queens Hotel, Eastbourne accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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