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Holiday Inn Express Poole

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Holiday Inn Express Poole
Holiday Inn Express Poole
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778 Reviews from our TripAdvisor Community

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Showing 772: English reviews
Level Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed yesterday NEW via mobile

Ok location close to Poole town centre... shame there is not a pub / restaurent attached such as a little owl/ barn owl like there is at many holiday in expresses... but within a 15 minute walk / 5 minute can ride plenty of options in Poole town centre and by the quayside... although in high season / xmas best... More 

Helpful?
Thank Barry A
Birmingham, United Kingdom
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 days ago NEW

As title, I booked this hotel for it's location, just adjacent to the Dolphin shopping centre. I arrived around 7pm. Easy to find and was sign posted. No problem parking. Check in was handled professionally athough a bit slow. Car parking charge applies which was £5 for 24 hours. Room was nice and clean, standard chain room. Comfortable bed. Unfortunately... More 

Helpful?
Thank Linda H
jersey
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

On a recent visit the standard has improved from last time . The staff are very friendly and our stay had to be extended due to the weather. This was done in minutes by the reception staff who was very helpful. Well done to all present on shift for the 2 days we were there.

Helpful?
Thank pacowgill
DeputyGMPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Pacowgill, Thank you for taking the opportunity to leave feedback on your most recent stay with us at the hotel. I am delighted to read that you have seen an improvement in standards and services from your previous stay with us. I have shared your comments with the team in the morning briefing as encouragement, to show the team... More 

Shepton Mallet, United Kingdom
2 reviews
Reviewed 1 week ago via mobile

Very friendly welcoming staff who go out of their way to help, was very apprehensive about spending my 'birthday weekend ' at a Holiday Inn but was very pleasantly surprised by the whole experience, very clean and excellent breakfast. Highly recommended.

Helpful?
Thank Deanna S
DeputyGMPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear Deanna S Thank you for sharing such a wonderful experience at the hotel. I would like to wish you a belated Happy Birthday!!! from the whole team here at Holiday Inn express Poole and I am delighted to read we surpassed your expectations and you had a great time. I have shared your comments with the team and we... More 

Frankfurt, Germany
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago via mobile

I honestly have to admit that after reading a few negative reviews over here I am struggling to understand why. I've stayed at holiday one express Poole for business and as an ihg member I was only looking for an ihg hotel. Reading the reviews I thought to myself oh well it's just for one week. However - I was... More 

Helpful?
Thank May G
DeputyGMPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear May G, We very much appreciate your comments regarding your stay, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for... More 

Bourne, United Kingdom
Level Contributor
99 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 week ago

For my review bias, for the last 13 years I have stayed approximately 60-80 nights a year in the Intercontinental / Holiday Inn Group chain.  Date of stays 3rd & 16th November My ongoing experience of the hotel is as follows: 1) Arrival was straightforward using the Sat Nav instructions , but make sure you stay in the left hand... More 

Helpful?
Thank theresaheadinit
DeputyGMPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear theresaheadinit, Thank you for sharing your recent experiences with us on your stay in Poole. Firstly I would like to thank you for your loyalty as a rewards club member. I am disappointed you did not experience dinner at the hotel as we have been working towards improving the dinner service and I am sure that you would of... More 

Birmingham, United Kingdom
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 weeks ago

Stayed for one night as we only needed it for a base before moving on and had a superior double room with king size bed. We liked everything from booking in, the wide corridors, comfortable bed and excellent sleep We did not like the breakfast, probably standard H.I.fayre but only three options available on the hot food.As neither of us... More 

Helpful?
Thank AndyIsobel
DeputyGMPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear AndyIsobel, Thank you for posting your review regarding your recent stay with us at Holiday Inn express Poole. I am delighted to read that you have enjoyed your stay with us at the hotel and have shared your comments with the team. I am disappointed however you did not find the breakfast to meet your expectations. If there is... More 

2 reviews
Reviewed 2 weeks ago via mobile

Every single member of staff that we saw on our stay had a smile on their faces and brilliant customer service, The room we stayed was 328 it had a lovely bathroom and bedroom. The bed was extremely comfortable the shower was fantastic was so impressed just within the first hour of being at the holiday inn express , I... More 

Helpful?
Thank ALIRUSS15
DeputyGMPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear ALIRUSS15, Thank you for taking the time to provide us with such wonderful feedback on your stay. I have shared your comments with the team. They were as happy as I to hear these positive comments. As it shows all the hard work is paying off. We hope to welcome you back in the near future where I am... More 

Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 2 weeks ago via mobile

I only over stay here when the Premier Inn in Poole is fully booked. Facilities in room OK, shower feeble though, takes for ever to rinse long hair. Room was clean and comfortable with large TV, reasonable bed and plenty of space. Duvet was flimsy though and I was chilly. Breakfast was basic as it usually is in Holiday Inn... More 

Helpful?
Thank TJH29
DeputyGMPoole, Manager at Holiday Inn Express Poole, responded to this review

Dear TJH29, Thank you for sharing your thoughts with us on your stay at the hotel. It is a shame the water pressure did not meet up to your expectations I have passed this on to maintenance and will have this looked into for your next stay. I am surprised by your comments regarding the duvet as we have not... More 

Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago via mobile

We arrived to the holiday inn express and it looked nice. I went in to check us in and I asked for a room on the ground floor so we are close to outside and the nice blonde lady upgraded us to a superior room for nothing which was very nice and she was very helpful but unfortunately that's as... More 

Helpful?
Thank Kirsty H
IHGService, Guest Relations Manager at Holiday Inn Express Poole, responded to this review

Dear Kirsty H, Thank you for your recent stay and for taking the time to write a review of our hotel. It is regrettable that our room accommodations did not live up to your expectations. I sincerely apologize for any inconvenience you may have experienced. Please allow us to follow up on your concerns and have the opportunity to make... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Express Poole. Simply Great Poole Town Centre Hotel ; NOW OFFERING FREE WI-FI. The town centre location of our hotel in Poole, just minutes from the award-winning golden sandy beaches of Sandbanks, quayside walks, the ferry to Brownsea Island, and the Channel Islands and beyond to France, means whatever your reasons for staying with us, be there for business or pleasure, convenience must be among them.The warmth of the welcome you will receive from our friendly staff will be matched by the cosy comfort of our rooms, all of which are spacious, finished in a contemporary style, and come with complimentary Wi-Fi access and a hearty breakfast each morning. Double, Twin, and Executive rooms are available, and if you have accessibility needs we would advise booking a DDA-approved room as far in advance as possible. ... more   less 

Additional Information about Holiday Inn Express Poole

Address: Walking Field Lane, Poole BH15 1RZ, England
Region: United Kingdom > England > Dorset > Poole
Price Range: £49 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Poole 3*
Number of rooms: 85
Reservation Options:
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Also Known As:
Holiday Inn Express Poole Hotel Poole
Poole Holiday Inn Express
Holiday Inn Poole
Holiday Inn Express Poole Dorset
Hotel Style:
#4 On the Beach Hotel in Poole
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Poole staff and other travellers.
10 questions
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Poole, United Kingdom
dorset
4 months ago
over a year ago
Poole, United Kingdom

See all questions (10)

Questions? Get answers from Holiday Inn Express Poole staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not much difference in the rooms”
 of 5 bubbles pacowgill, 27 Nov 2016 | Read review
“Upgrade to a superior room.”
 of 5 bubbles AndyIsobel, 20 Nov 2016 | Read review
“Upgrade to a Superior Room and ask for a room away from the lift”
  • Bathroom door looking tired
 of 5 bubbles Martiniy, 9 Nov 2016 | Read review
“nothing specific which I noticed”
 of 5 bubbles 404shihabk, 29 Oct 2016 | Read review
“They had Lift's as it had four floors,no keys just a card to open your door.”
 of 5 bubbles pamelag111, 27 Sep 2016 | Read review
5 of 5
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