We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hallmark Hotel Carlisle

  • Free Wifi
  • Restaurant
  • Room Service
Save
Enter dates to see best deals
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
View Deals
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
View Deals
Close 
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

954 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 941: English reviews
Start your review of Hallmark Hotel Carlisle
 Click to rate
London, United Kingdom
Reviewed yesterday NEW

I am currently staying in the hotel, we arrived yesterday. The parking was a bit of farce but got resolved in the end. On arrival ( we were early ) the room was not ready but the girl behind the desk looked after our luggage and filled in all our paperwork. When we returned the guy was on reception was...

 Report
Helpful?
Thank davidhudson12
Mansfield, United Kingdom
Reviewed 1 week ago via mobile

Not a bad hotel, a little bit dated now, larger is very expensive and the reception staff are not as effect as they could be. Set menu looked reasonable until you look at the additional bit then it becomes expensive. Good central location

 Report
Helpful?
Thank Richard B
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Richard B, Thank you for your constructive review. We appreciate you taking the time to leave feedback on Tripadvisor. With regards to our food and beverage offering, we are generally found to be one of the better value for money Hotels in Carlisle. However I appreciate as a hotel, we are not comparable to many of the national pub...

Bath
Reviewed 1 week ago via mobile

For me the bathroom is pretty important. It's where I bare myself to the elements and I felt there were some pretty worrying elements here. Friendly and helpful can go a long way towards making a poor hotel ok or a ok place great. Here the staff are fantastic, service is great even the beer is not as expensive as...

 Report
Helpful?
Thank Tim D
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Tim D, Thank you for your balanced review. I'm pleased to read that you found our team to be extremely friendly and professional as well as our food to be of excellent quality. I will be sure to pass on your feedback to the team. I am sorry to read about your bathroom experience. However, I am pleased to...

Reviewed 1 week ago via mobile

We had a lovely stay. Booked a suite...took a while to get in as batteries were dead. But God bless the really tall guy from the bar he ran all over to sort it he really is an asset to the hotel. Dinner was delicious and breakfast was plentiful. Staff were friendly and helpful. Only quibble is that we booked...

 Report
Helpful?
Thank Cheryl W
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Cheryl W, Thank you for posting such a lovely 5* review. I am delighted to read that you had a relaxing and enjoyable stay with us here at the Hallmark Hotel Carlisle. I will be sure to pass on your kind comments to the team, especially the "really tall guy" - his name is Mateusz and I know he...

hartlepool
Reviewed 1 week ago via mobile

Got a great deal at this lovely hotel for 2 couples 2 nights DBB. Stayed here numerous times and always had a great time. The evening meal menu now has a limited choice but was excellent. The breakfast choice has been cut back but still ok. Rooms are a good size and clean and tidy but the baths could do...

 Report
Helpful?
Thank terry-debs
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello terry-debs, Thank you for your review and your repeat custom, which we really appreciate. I'm so pleased to read you enjoyed your stay with us at the Hallmark Hotel Carlisle. Regarding your dining comments, we are currently reviewing our food offering to come into line with new Hallmark Brand Standards and I'm sure you will appreciate the changes on...

Dumfries, United Kingdom
Reviewed 1 week ago

Went to this hotel for a murder mystery night on the 11 feb 2017 , we put 5 lights on in this room it was dark and dim with no outlook , the a joining door of the room was unlocked and went through to another room , we requested this to be locked up to safeguard our belongings and...

 Report
Helpful?
6Thank jolly12373
Reviewed 2 weeks ago via mobile

Hotel is in a perfect location straight as you walk out of the train station, popped in to drop off our bags at 12.30pm & were greeted by a lovely receptionist who told us our room was already ready for us! Room 321 was clean & spacious with adequate facilities (also a nice sized bath) the only thing i had...

 Report
Helpful?
2Thank Roxanne W
Glasgow, United Kingdom
Reviewed 2 weeks ago via mobile

Great Location onsite parking Large room although a bit dated but otherwise very comfortable. Staff all friendly polite and professional Bar and restaurant area very spacious nice decor and comfortable Food was good didn't have to wait long either. Breakfast buffet everything fresh and warm Very well presented Staff very attentive Would certainly go back

 Report
Helpful?
Thank cah1000
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello cah1000, Thank you for your review. We very much appreciate your positive comments following on from your stay at the Hallmark Hotel Carlisle. I will be sure share your comments with our team. I am sure that this feedback will serve as an encouragement to the team as we constantly strive to deliver a high quality 4* service. Thank...

Durham, United Kingdom
Reviewed 2 weeks ago

I don't think I have booked into the same hotel as previous reviews. We arrived before the check in time in order to park the car and do some shopping, we entered the hotel in order to register for the car park the receptionist (Lauren ) greeted us pleasantly and told us how to register for parking then checked us...

 Report
Helpful?
2Thank christina19672013
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello christina19672013, Happy Anniversary and many thanks for your kind review. I'm so pleased to read you enjoyed your stay with us at the Hallmark Hotel Carlisle. I will be sure to pass on your kind comments to the team and indeed Lauren and Marie in particular, who I know will really appreciate them. We look forward to welcoming you...

Glasgow, United Kingdom
Reviewed 3 weeks ago via mobile

Read the reviews that others travellers have left,the hotel is manky, falling apart and run by amateurs. Do not fall into the trap. They have no interest in customer relations. Save your money and go elsewhere.

 Report
Helpful?
2Thank Allan M
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Dear Allan M, It is a pity that you have taken to an online forum to write a false review about our Hotel. This has obviously done to somewhat damage the reputation of the hotel after we did not acquiesce to your demands and threats for compensation for a stay you never even had. You booked a pre-paid, non-refundable, non-amendable,and...

211 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (184)
Viewed
Dining (8)
Viewed
Room/Suite (53)
Viewed
Bathroom (22)
Viewed
View from Room (7)
Viewed
Hotel & Grounds (10)
Viewed
1:18
Videos (1)
Viewed
Other (83)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Room/Suite (8)
Viewed
Hotel & Grounds (7)
Viewed
Dining (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Carlisle hotels
0.3 mi away
Crown & Mitre Hotel
Crown & Mitre Hotel
#7 of 20 in Carlisle
889 reviews
1.0 mi away
Cumbria Park Hotel
Cumbria Park Hotel
#8 of 20 in Carlisle
560 reviews
0.1 mi away
Ibis Carlisle
Ibis Carlisle
#5 of 20 in Carlisle
1,296 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
The Halston Aparthotel
The Halston Aparthotel
#4 of 20 in Carlisle
192 reviews
4.0 mi away
Crown Wetheral Hotel
Crown Wetheral Hotel
#1 of 1 in Wetheral
896 reviews
0.1 mi away
Travelodge Carlisle Central
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from, FREE WiFi and truly excellent customer service. ... more   less 

Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Region: United Kingdom > England > Cumbria > Carlisle
Price Range: £59 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Booking.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com and Travelocity so you can book your Hallmark Hotel Carlisle reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hallmark Hotel Carlisle Cumbria
Hotel Style:
#4 Luxury Hotel in Carlisle
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Carlisle staff and other travellers.
1 question
Ask a question
Preston, United Kingdom
over a year ago

See all questions (1)

Questions? Get answers from Hallmark Hotel Carlisle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a suite it's worth it”
 of 5 bubbles christina19672013, 6 Feb 2017 | Read review
“Don't stay here”
 of 5 bubbles dawn123vallily, 31 Jan 2017 | Read review
“Don't stay here”
 of 5 bubbles 311ruth58, 13 Jan 2017 | Read review
“Check the decor before you accept the room”
 of 5 bubbles nouveau27, 20 Dec 2016 | Read review
“Room103 very nice”
 of 5 bubbles whitelilly777, 8 Dec 2016 | Read review
5 of 5