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Hallmark Hotel Carlisle

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Hallmark Hotel Carlisle
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953 Reviews from our TripAdvisor Community

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Showing 940: English reviews
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Mansfield, United Kingdom
Reviewed 4 days ago NEWvia mobile

Not a bad hotel, a little bit dated now, larger is very expensive and the reception staff are not as effect as they could be. Set menu looked reasonable until you look at the additional bit then it becomes expensive. Good central location

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Helpful?
Thank Richard B
Bath
Reviewed 6 days ago NEWvia mobile

For me the bathroom is pretty important. It's where I bare myself to the elements and I felt there were some pretty worrying elements here. Friendly and helpful can go a long way towards making a poor hotel ok or a ok place great. Here the staff are fantastic, service is great even the beer is not as expensive as...

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Thank Tim D
Reviewed 6 days ago NEWvia mobile

We had a lovely stay. Booked a suite...took a while to get in as batteries were dead. But God bless the really tall guy from the bar he ran all over to sort it he really is an asset to the hotel. Dinner was delicious and breakfast was plentiful. Staff were friendly and helpful. Only quibble is that we booked...

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Thank Cheryl W
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Cheryl W, Thank you for posting such a lovely 5* review. I am delighted to read that you had a relaxing and enjoyable stay with us here at the Hallmark Hotel Carlisle. I will be sure to pass on your kind comments to the team, especially the "really tall guy" - his name is Mateusz and I know he...

hartlepool
Reviewed 1 week ago via mobile

Got a great deal at this lovely hotel for 2 couples 2 nights DBB. Stayed here numerous times and always had a great time. The evening meal menu now has a limited choice but was excellent. The breakfast choice has been cut back but still ok. Rooms are a good size and clean and tidy but the baths could do...

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Helpful?
Thank terry-debs
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello terry-debs, Thank you for your review and your repeat custom, which we really appreciate. I'm so pleased to read you enjoyed your stay with us at the Hallmark Hotel Carlisle. Regarding your dining comments, we are currently reviewing our food offering to come into line with new Hallmark Brand Standards and I'm sure you will appreciate the changes on...

Dumfries, United Kingdom
Reviewed 1 week ago

Went to this hotel for a murder mystery night on the 11 feb 2017 , we put 5 lights on in this room it was dark and dim with no outlook , the a joining door of the room was unlocked and went through to another room , we requested this to be locked up to safeguard our belongings and...

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Thank jolly12373
Reviewed 2 weeks ago via mobile

Hotel is in a perfect location straight as you walk out of the train station, popped in to drop off our bags at 12.30pm & were greeted by a lovely receptionist who told us our room was already ready for us! Room 321 was clean & spacious with adequate facilities (also a nice sized bath) the only thing i had...

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2Thank Roxanne W
Glasgow, United Kingdom
Reviewed 2 weeks ago via mobile

Great Location onsite parking Large room although a bit dated but otherwise very comfortable. Staff all friendly polite and professional Bar and restaurant area very spacious nice decor and comfortable Food was good didn't have to wait long either. Breakfast buffet everything fresh and warm Very well presented Staff very attentive Would certainly go back

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Thank cah1000
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello cah1000, Thank you for your review. We very much appreciate your positive comments following on from your stay at the Hallmark Hotel Carlisle. I will be sure share your comments with our team. I am sure that this feedback will serve as an encouragement to the team as we constantly strive to deliver a high quality 4* service. Thank...

Durham, United Kingdom
Reviewed 2 weeks ago

I don't think I have booked into the same hotel as previous reviews. We arrived before the check in time in order to park the car and do some shopping, we entered the hotel in order to register for the car park the receptionist (Lauren ) greeted us pleasantly and told us how to register for parking then checked us...

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2Thank christina19672013
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello christina19672013, Happy Anniversary and many thanks for your kind review. I'm so pleased to read you enjoyed your stay with us at the Hallmark Hotel Carlisle. I will be sure to pass on your kind comments to the team and indeed Lauren and Marie in particular, who I know will really appreciate them. We look forward to welcoming you...

Glasgow, United Kingdom
Reviewed 2 weeks ago via mobile

Read the reviews that others travellers have left,the hotel is manky, falling apart and run by amateurs. Do not fall into the trap. They have no interest in customer relations. Save your money and go elsewhere.

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2Thank Allan M
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Dear Allan M, It is a pity that you have taken to an online forum to write a false review about our Hotel. This has obviously done to somewhat damage the reputation of the hotel after we did not acquiesce to your demands and threats for compensation for a stay you never even had. You booked a pre-paid, non-refundable, non-amendable,and...

Reviewed 3 weeks ago via mobile

Checked in early evening on the 31st. Given the key and went up to the room. Initial impressions were that the room was poorly lit, the decor was dark browns etc. It actually felt dingy. Very old fashioned bathroom suite and ancient shower control. The ceiling above the window had obviously had a load of mould cleaned off and all...

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Thank TheChiefPilot
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello TheChiefPilot, I'm saddened to read your review. Please accept my sincere apologies as to what has occurred. I will be sure to address the issues with my Accommodation Manager and my Facilities Manager to ensure corrective training and preventative maintenance are implemented. I invite you to reach out to me here at the hotel so I may have the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from, FREE WiFi and truly excellent customer service. ... more   less 

Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Region: United Kingdom > England > Cumbria > Carlisle
Price Range: £58 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hallmark Hotel Carlisle Cumbria
Hotel Style:
#4 Luxury Hotel in Carlisle
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Carlisle staff and other travellers.
1 question
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Preston, United Kingdom
over a year ago

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Questions? Get answers from Hallmark Hotel Carlisle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to a suite it's worth it”
 of 5 bubbles christina19672013, 6 Feb 2017 | Read review
“Don't stay here”
 of 5 bubbles dawn123vallily, 31 Jan 2017 | Read review
“Don't stay here”
 of 5 bubbles 311ruth58, 13 Jan 2017 | Read review
“Check the decor before you accept the room”
 of 5 bubbles nouveau27, 20 Dec 2016 | Read review
“Room103 very nice”
 of 5 bubbles whitelilly777, 8 Dec 2016 | Read review
5 of 5