Cumbria Park Hotel
32 Scotland Road, Carlisle CA3 9DG England
Get rewarded with One Key
Get rewarded with One Key
Orbitz.com
eDreams
Travelocity
View all 8 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Full view
View all photos (314)314
Room & Suite (90)
Dining (55)
About
#32 of 111 hotels in Carlisle
Location
Cleanliness
Service
Value
This property is temporary closed The hotel is perfectly situated for both business and leisure guests with a large, complimentary car park to the rear of the building, accessed from Mulcaster Crescent. We are only a few minutes drive from both Junction 44 of the M6 and Carlisle Train Station, a 10 minute drive from Carlisle Lake District Airport and ideally situated for exploring Hadrians Wall, South West Scotland, and the Lake District National Park. Built on the site of the largest Roman Fort along Hadrian’s wall, the hotel is steeped in history which can be viewed throughout the hotel, showcasing the cities heritage, and there are many other historical attractions located close by, including Carlisle Cathedral, Carlisle Castle and Tullie House Museum & Gallery. Just a short walk from the hotel is The Sands Centre, Cumbria’s leading entertainment venue for music, theatre and comedy and the city centre has a great choice of shops to browse, from independent retailers to leading brands. Guests can choose to relax in our comfortable Hadrians Lounge and enjoy a light snack, lunch, or dinner or alternatively you can dine in our light, modern and spacious Fells Restaurant. All our rooms are traditionally decorated and include complimentary high speed wi-fi, Freeview TV, hospitality tray & hairdryer. If you would like to enhance your stay, pre-book our Park Package for only £15.00 which includes bathrobes and slippers for you to use during your stay, chocolates on your pillow, an upgraded hospitality tray, bottles of mineral water and savoury treats. Our Bed & Breakfast rates include a full Cumbrian breakfast however a Grab & Go breakfast is also available if you would prefer this option.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Taxi service
Conference facilities
Banquet room
Baggage storage
Wifi
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Special diet menus
Meeting rooms
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Laundry service
Show more
Room features
Desk
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Flatscreen TV
Bath / shower
Complimentary toiletries
Private bathrooms
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
Location
58Somewhat walkable
Grade: 58 out of 100
62Restaurantswithin 0.75 miles
22Attractionswithin 0.75 miles
32 Scotland Road, Carlisle CA3 9DG England
Getting there
Car HireSee all Carlisle car hire
1169Reviews9Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
- 426
- 363
- 210
- 88
- 82
Time of year
Traveller type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
Don't bother trying to book as hotel is full of ? They cancelled all bookings including wedding receptions, christmas parties at short notice and people are still waiting for refunds. It is all about greed.
Read more
Date of stay: November 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Booked in June to stay in November. We were given 20 days notice of the hotel closing and cancelling our 2 hotel suites with no offer of alternative accommodation. After several phone calls, numerous emails, we are in January and I'm STILL WAITING FOR OUR REFUND! I've been told on severalmoccasions someone will get back to me - now noone answers the phone or responds to emails. Is anyone experiencing this? I'm at the end of my patience with this now.
Read more
Date of stay: November 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Here we go, an honest opinion of an event held in The Hadrian Suite on Saturday the 8th October 2022, which just so happened to be my Fiancée’s 50th Birthday party (no pressure then). We arrived before the kick off and waited patiently for some drinks from the bar, which had been ordered by two of our guests who were staying in a part of the hotel currently undergoing some refurbishment, which is pleasing to see such investment in these uncertain times. There were a couple of issues with the order, a lack of Sauvignon Blanc and Chardonnay, (but this was rectified later in the evening), and the small delay of fifteen minutes for the order to be completed, which equates to only two and half minutes per drink (no Guinness was ordered in case you were wondering). Anyway on into the evening. Our guests started arriving all of whom experienced the same relaxed service from the bar, thankfully all were pretty chilled and were enjoying the craic. I went to see the room and was greeted by a pleasing sight, candelabras situated in the corners of the room, tables clothed with... err cloths and a bit of bling in the form of small gem candle holder type things adorned with some of the balloons which I had supplied but were kindly inflated by the hotel (using some of the helium supplied by myself). Finishing touches were the decorations dangling from the ceiling and the large happy birthday banner hanging from one wall. Literally hours of work must have gone into to creating this magnificent spectacle. It was whilst I was lost in the splendour that a Lady appeared in the room and asked if everything was OK with it. I replied that “It looks great thanks” and she promptly disappeared. It later transpired that the very same lady had also asked one of our guests to help her hold some dirty dishes at the bar when we had arrived. An offer that was graciously refused by our guest. If only the lady had introduced herself I might have been able to give her a big shout out. Onto the food, in the initial enquiry I had given rough numbers and firmed those numbers up the day before to ensure that our guests were fully catered for and that the hotel didn’t need to waste any food, important in these times of hardship. I had also requested a time of serving of seven thirty to make sure everyone had arrived. Luckily one of the girls working in the hotel took the time to double check that this was still ok with one of our guests who thankfully pointed her in the direction of myself, the event organiser (If only someone had checked with me earlier, say, on arrival?). I told the girl that if they could give us ten minutes then I could get everyone sat. Luckily for me the food service was as relaxed as the bar service and the extra twenty minutes on top of the ten requested gave us ample time to look forward to the delicious Lasagne which had been ordered. The Lasagne had been preportioned, which made it easy for us serve ourselves, well for me to serve the guests. And luckily judging by the dryness of some of the portions I would say it had only been reheated the once. For the kids, we had ordered sausage and chips which was served directly to the table, at no extra charge, by hotel waiting staff, how very kind. We ate the Lasagne and the kids ate the sausage and chips, well three of the four of them did, my eldest daughter unfortunately had been missed. I went to enquire of it’s whereabouts with Neil on reception who went to investigate. I went back to enjoy the evening. I guess the kitchen staff are as relaxed as the rest of the team because thirty minutes later the sausage had still not arrived. Back to Neil who was quite surprised it wasn’t where it should be, but thankfully he sorted it and my daughter’s hunger was finally sated. We continued to enjoy the evening, and not realising that having your tables cleared of dirty dishes was an optional extra, I proceeded to clear the detritus myself to a table on the side where it sat for quite a while. The evening progressed at a relaxed pace, mirrored by the bar staff’s ability to clear glasses, again done myself. Unfortunately one of my guests didn’t appreciate the relaxed nature of pint pouring and felt that the ten minutes for the pint to settle was a little too relaxed and requested that it should be repoured a little more hastily. The whiskey drinkers amongst us were left a tad disappointed when none could found, also Tequila was a scarce resource. I feel that having had a superb engagement party here earlier in the year that I had truly been spoiled and had had my expectations set at an equally high level. Of course, a change of emphasis on customer service levels, a change of attitude to what constitutes customer service and what a customer should expect for their hard earned money might be expected in these uncertain times. The staff were very pleasant and with more training will surely be an asset to the hotel. On the whole this was a very disappointing evening, which could have been avoided if simple customer service skills had been employed. These days where peoples expenditure is going to be more on the essentials rather than luxuries you would imagine that places, such as this, would be bending over backwards to ensure that your events would be running perfectly. Having spent a considerable portion of my life in this very industry I have learnt the hard way that service is the key to great place. With great service you can paper over the cracks of tired rooms, not so great food, a badly stocked bar, but when the customer service isn’t there as well then people are going to be looking elsewhere, which is what I will be doing in the future... if I don’t then I’ll be getting divorced before I get married. Ps. I have chosen to edit my initial review as it, apparently, was quite intimidating and tantamount to bullying (which I’m sure wouldn’t have got through the screening process if it was) if individuals are offended by the above then I can only apologise.…
Read more
Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
Helpful
Planned arrival in 2 weeks time, but have been told the reservation is cancelled due to the hotel not taking on guests....from tomorrow! Whilst the reason for this is fair enough, the lack of notice is appalling. They must have known this for a while, for it to be starting tomorrow. Having googled, it was in the news 2 days ago. The email was lazy, had errors and no heading. The website promises attempts to find alternate accommodation in the event of cancellation, but this was non-existent.
Read more
Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Putting GREED ahead of paying customers. Wedding plans down the pan now due to your GREED!! Cumbria Park HOSTEL. Not HOTEL. Refunds do not cover what we have lost! Total disgrace!! Greedy Spongers! Hope the new venture fails badly!
Read more
Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
Helpful
Having spent a lot of money with the hotel over the years on accommodation and meals I fee deeply let down by this establishment. The last visit was somewhat of a disappointment to say the least, but I gave them the benefit of the doubt that the staff and quality of food may have just been having an off night. To make matters worse I have just been told that that our Christmas party has been cancelled here and they’ve not given us any reason as to why. We always spend a lot of money here with our parties and have a large amount of people attend. Due to the size of our party we’ve been unable to get in else where at this last minute stage. This is the last time I even visit this place.
Read more
Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes1 Repost
Helpful
After a long car journey it was wonderful to arrive at this elegant and welcoming hotel. The reception staff, Neil and Chelsea were friendly and very efficient. We had a delicious dinner and the bedrooms were very comfortable. Breakfast in the dining room was perfect thanks to the attentive care of Sue, a really lovely member of staff. We were only staying one night but would have loved to have stayed longer.
Read more
Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Firstly its half term and its only 1 of a few available rooms available. When i entered the room and turned on the lights. i was blinded by the 2 overly bright LED lights on the ceiling. 2 ! 1 would light the carpark. There was no switches at side of the bed. and no bedside lights. well 2 battery powered pathetic things. The bathroom was tiny and very dated. Having a shower didn't make me feel any cleaner. No sockets at the side of the bed either. Can honestly say the room was the worst i've stayed in, in over 10 years. I'm glad i only had 1 night as it just wasn't for me. I would have had to check out. The carpark is tight and dark. Didnt sample the food going by the cleanliness of the room. The room is past its best and clearly used for people not booking direct and just to get extra cash at peak period.…
Read more
Date of stay: October 2022Trip type: Travelled on business
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Amanda Antwhistle, General Manager at Cumbria Park Hotel
Responded 1 Nov 2022
Thank you for taking the time to review your stay with us. We value all customer feedback, both positive and negative, as it is important to identify areas which can be approved. We have noted the issues that you have raised and will discuss them with the relevant departments in order that we can make the relevant improvements
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent a very comfortable night at the Cumbria Park Hotel. All Staff very friendly and helpful. We had breakfast included and Sue the lady who served our table was a credit to the Hotel. I am vegan , my daughter vegetarian and my grandson choosy! Sue ensured we were all well catered for and nothing too much trouble for her. Hearty breakfast enjoyed by all. Tv reception was very bad but for one night stay this was not a problem. We all slept well, good shower and everything we needed was in the room. Would stay again.
Read more
Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amanda Antwhistle, General Manager at Cumbria Park Hotel
Responded 1 Nov 2022
Thank you for reviewing your stay with us. We are delighted to read that you enjoyed your visit and that you were so well looked after by the staff. We look forward to welcoming you back to the hotel in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A brief overnight stay booked at the last minute, plus dinner and breakfast. Great service the staff are lovely, dinner and breakfast were very good. Reasonably priced too. Bar area welcoming with a fire to sit by. Better than other hotels in this price range. Would definitely return.
Read more
Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: We had a room at the back away from the road so it was quiet.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Amanda Antwhistle, General Manager at Cumbria Park Hotel
Responded 1 Nov 2022
Thank you for your review. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to the hotel in the future
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
carlisle best western, best western carlisle
LOCATION
United KingdomEnglandCumbriaCarlisle
NUMBER OF ROOMS
56
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingCUMBRIA PARK HOTEL - Updated 2023 Reviews (Carlisle)
Frequently Asked Questions about Cumbria Park Hotel
Which popular attractions are close to Cumbria Park Hotel?
Nearby attractions include Carlisle Cathedral (0.7 miles), Cumbria's Museum of Military Life (0.6 miles), and Tullie House Museum & Art Gallery (0.7 miles).
What are some of the property amenities at Cumbria Park Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Cumbria Park Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Cumbria Park Hotel?
Conveniently located restaurants include Romano Pizzeria, Whytes Cafe Bar, and Amato's.
Is Cumbria Park Hotel located near the city centre?
Yes, it is 0.9 miles away from the centre of Carlisle.
Does Cumbria Park Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Cumbria Park Hotel?
Many travellers enjoy visiting Cartmel Medieval Village Priory (7.2 miles) and Kirklinton Hall & Gardens (6.8 miles).
Is Cumbria Park Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.