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Cumbria Park Hotel

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Traveller (259)
Room & Suite (107)
Dining (53)

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About

#8 of 20 hotels in Carlisle
Location
Cleanliness
Service
Value
The Cumbria Park Hotel will re-open on the 4th of March following an extensive refurbishment. The hotel is ideally situated close to the city center with easy access from the motorway. The hotel provides bed and breakfast accommodation with a variety of room types available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Meeting rooms
Baggage storage
Non-smoking hotel
24-hour check-in
Wifi
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Outdoor furniture
24-hour front desk
Laundry service
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Room features
Desk
Housekeeping
Room service
Telephone
Wardrobe / wardrobe
Flatscreen TV
Bath / shower
Complimentary toiletries
Private bathrooms
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English
1,170Review9Q+A100Room tips

Reviews
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Andrew M wrote a review 14 Mar
2 contributions
My Wife and i stayed for two nights at the Cumbria Park Hotel and absolutely loved the Newly refurbished Bedrooms which are modern clean and fresh. The Bar area is beautifully decorated and the relaxing chesterfield suits to sit on The Breakfast was delicious and abundance of choice . All staff are so friendly and welcoming what a credit to Hotel
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CPH Reception, Other at Cumbria Park Hotel
Responded 3 days ago
Wow, thank you for your feedback. We are delighted to read your comments and to see that you enjoyed your stay. Thank you for your comments about the staff. They have all put a lot of hard work into refurbishing the hotel and I'm sure that they will all be delighted to know that their efforts and customer service have been so well received.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John N wrote a review 13 Mar
Wishaw, United Kingdom8 contributions3 helpful votes
Stayed here early March Recently refurbished, great location only 1/2 mile stroll into centre , excellent breakfast with loads of choice which was perfectly cooked , friendly staff , especially the woman serving breakfast, free parking , ignore any reviews before 2024
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CPH Reception, Other at Cumbria Park Hotel
Responded 2 days ago
Thank you for your comments, we are delighted that you enjoyed your stay with us
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sunshine51190003002 wrote a review 9 Mar
Brighton, United Kingdom1 contribution
Thank you Cumbria Park Hotel for a really nice stay. Friendly staff, easy to park and check-in. My room was very nice and clean, the bed and pillows were comfortable. The whole hotel felt refreshed and nicely decorated. The breakfast was really really good, I had a full Cumbrian breakfast and loved it. The waitress was very friendly and attentive.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CPH Reception, Other at Cumbria Park Hotel
Responded 1 week ago
Thank you for your comments. We're pleased that you enjoyed your stay with us. Everyone has been complimenting us on the standard and quality of the breakfast since we re-opened. Thank you for choosing the Cumbria Park and hopefully we will see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DayTrip16303274504 wrote a review 7 Mar
Wigan, United Kingdom2 contributions
This hotel is one of the best, breakfast is s excellent, kitchen staff are really helpful and friendly as are all the staff, very clean, and comfortable, value for money, I would definitely recommend,carlisle city is only a 15 minutes walk, everything in easy reach.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from CPH Reception, Other at Cumbria Park Hotel
Responded 1 week ago
Thank you for taking the time to review your visit to the hotel. We are all delighted that you enjoyed your stay with us and that you found us to be great value for money. We look forward to welcoming you back to the hotel in the near future
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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glennyb007 wrote a review Nov 2022
Carlisle, United Kingdom4 contributions10 helpful votes
Here we go, an honest opinion of an event held in The Hadrian Suite on Saturday the 8th October 2022, which just so happened to be my Fiancée’s 50th Birthday party (no pressure then). We arrived before the kick off and waited patiently for some drinks from the bar, which had been ordered by two of our guests who were staying in a part of the hotel currently undergoing some refurbishment, which is pleasing to see such investment in these uncertain times. There were a couple of issues with the order, a lack of Sauvignon Blanc and Chardonnay, (but this was rectified later in the evening), and the small delay of fifteen minutes for the order to be completed, which equates to only two and half minutes per drink (no Guinness was ordered in case you were wondering). Anyway on into the evening. Our guests started arriving all of whom experienced the same relaxed service from the bar, thankfully all were pretty chilled and were enjoying the craic. I went to see the room and was greeted by a pleasing sight, candelabras situated in the corners of the room, tables clothed with... err cloths and a bit of bling in the form of small gem candle holder type things adorned with some of the balloons which I had supplied but were kindly inflated by the hotel (using some of the helium supplied by myself). Finishing touches were the decorations dangling from the ceiling and the large happy birthday banner hanging from one wall. Literally hours of work must have gone into to creating this magnificent spectacle. It was whilst I was lost in the splendour that a Lady appeared in the room and asked if everything was OK with it. I replied that “It looks great thanks” and she promptly disappeared. It later transpired that the very same lady had also asked one of our guests to help her hold some dirty dishes at the bar when we had arrived. An offer that was graciously refused by our guest. If only the lady had introduced herself I might have been able to give her a big shout out. Onto the food, in the initial enquiry I had given rough numbers and firmed those numbers up the day before to ensure that our guests were fully catered for and that the hotel didn’t need to waste any food, important in these times of hardship. I had also requested a time of serving of seven thirty to make sure everyone had arrived. Luckily one of the girls working in the hotel took the time to double check that this was still ok with one of our guests who thankfully pointed her in the direction of myself, the event organiser (If only someone had checked with me earlier, say, on arrival?). I told the girl that if they could give us ten minutes then I could get everyone sat. Luckily for me the food service was as relaxed as the bar service and the extra twenty minutes on top of the ten requested gave us ample time to look forward to the delicious Lasagne which had been ordered. The Lasagne had been preportioned, which made it easy for us serve ourselves, well for me to serve the guests. And luckily judging by the dryness of some of the portions I would say it had only been reheated the once. For the kids, we had ordered sausage and chips which was served directly to the table, at no extra charge, by hotel waiting staff, how very kind. We ate the Lasagne and the kids ate the sausage and chips, well three of the four of them did, my eldest daughter unfortunately had been missed. I went to enquire of it’s whereabouts with Neil on reception who went to investigate. I went back to enjoy the evening. I guess the kitchen staff are as relaxed as the rest of the team because thirty minutes later the sausage had still not arrived. Back to Neil who was quite surprised it wasn’t where it should be, but thankfully he sorted it and my daughter’s hunger was finally sated. We continued to enjoy the evening, and not realising that having your tables cleared of dirty dishes was an optional extra, I proceeded to clear the detritus myself to a table on the side where it sat for quite a while. The evening progressed at a relaxed pace, mirrored by the bar staff’s ability to clear glasses, again done myself. Unfortunately one of my guests didn’t appreciate the relaxed nature of pint pouring and felt that the ten minutes for the pint to settle was a little too relaxed and requested that it should be repoured a little more hastily. The whiskey drinkers amongst us were left a tad disappointed when none could found, also Tequila was a scarce resource. I feel that having had a superb engagement party here earlier in the year that I had truly been spoiled and had had my expectations set at an equally high level. Of course, a change of emphasis on customer service levels, a change of attitude to what constitutes customer service and what a customer should expect for their hard earned money might be expected in these uncertain times. The staff were very pleasant and with more training will surely be an asset to the hotel. On the whole this was a very disappointing evening, which could have been avoided if simple customer service skills had been employed. These days where peoples expenditure is going to be more on the essentials rather than luxuries you would imagine that places, such as this, would be bending over backwards to ensure that your events would be running perfectly. Having spent a considerable portion of my life in this very industry I have learnt the hard way that service is the key to great place. With great service you can paper over the cracks of tired rooms, not so great food, a badly stocked bar, but when the customer service isn’t there as well then people are going to be looking elsewhere, which is what I will be doing in the future... if I don’t then I’ll be getting divorced before I get married. Ps. I have chosen to edit my initial review as it, apparently, was quite intimidating and tantamount to bullying (which I’m sure wouldn’t have got through the screening process if it was) if individuals are offended by the above then I can only apologise.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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buddys2016 wrote a review Nov 2022
Carlisle, United Kingdom55 contributions81 helpful votes
Putting GREED ahead of paying customers. Wedding plans down the pan now due to your GREED!! Cumbria Park HOSTEL. Not HOTEL. Refunds do not cover what we have lost! Total disgrace!! Greedy Spongers! Hope the new venture fails badly!
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
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Steph M wrote a review Nov 2022
8 contributions12 helpful votes
Having spent a lot of money with the hotel over the years on accommodation and meals I fee deeply let down by this establishment. The last visit was somewhat of a disappointment to say the least, but I gave them the benefit of the doubt that the staff and quality of food may have just been having an off night. To make matters worse I have just been told that that our Christmas party has been cancelled here and they’ve not given us any reason as to why. We always spend a lot of money here with our parties and have a large amount of people attend. Due to the size of our party we’ve been unable to get in else where at this last minute stage. This is the last time I even visit this place.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
7 Helpful votes1 Repost
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bjwcbc@yahoo.co.uk wrote a review Nov 2022
16 contributions4 helpful votes
After a long car journey it was wonderful to arrive at this elegant and welcoming hotel. The reception staff, Neil and Chelsea were friendly and very efficient. We had a delicious dinner and the bedrooms were very comfortable. Breakfast in the dining room was perfect thanks to the attentive care of Sue, a really lovely member of staff. We were only staying one night but would have loved to have stayed longer.
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Date of stay: October 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SparkyM-25 wrote a review Oct 2022
Rotherham, United Kingdom155 contributions53 helpful votes
Firstly its half term and its only 1 of a few available rooms available. When i entered the room and turned on the lights. i was blinded by the 2 overly bright LED lights on the ceiling. 2 ! 1 would light the carpark. There was no switches at side of the bed. and no bedside lights. well 2 battery powered pathetic things. The bathroom was tiny and very dated. Having a shower didn't make me feel any cleaner. No sockets at the side of the bed either. Can honestly say the room was the worst i've stayed in, in over 10 years. I'm glad i only had 1 night as it just wasn't for me. I would have had to check out. The carpark is tight and dark. Didnt sample the food going by the cleanliness of the room. The room is past its best and clearly used for people not booking direct and just to get extra cash at peak period.
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Date of stay: October 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Amanda Antwhistle, General Manager at Cumbria Park Hotel
Responded 1 Nov 2022
Thank you for taking the time to review your stay with us. We value all customer feedback, both positive and negative, as it is important to identify areas which can be approved. We have noted the issues that you have raised and will discuss them with the relevant departments in order that we can make the relevant improvements
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maryann wrote a review Oct 2022
Notts52 contributions10 helpful votes
Spent a very comfortable night at the Cumbria Park Hotel. All Staff very friendly and helpful. We had breakfast included and Sue the lady who served our table was a credit to the Hotel. I am vegan , my daughter vegetarian and my grandson choosy! Sue ensured we were all well catered for and nothing too much trouble for her. Hearty breakfast enjoyed by all. Tv reception was very bad but for one night stay this was not a problem. We all slept well, good shower and everything we needed was in the room. Would stay again.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Amanda Antwhistle, General Manager at Cumbria Park Hotel
Responded 1 Nov 2022
Thank you for reviewing your stay with us. We are delighted to read that you enjoyed your visit and that you were so well looked after by the staff. We look forward to welcoming you back to the hotel in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£64 - £87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlisle best western, best western carlisle
LOCATION
United KingdomEnglandCumbriaCarlisle
NUMBER OF ROOMS
56
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CUMBRIA PARK HOTEL - Updated 2024 Reviews (Carlisle)

Frequently Asked Questions about Cumbria Park Hotel
Which popular attractions are close to Cumbria Park Hotel?
Nearby attractions include Carlisle Cathedral (0.7 miles), Cumbria's Museum of Military Life (0.6 miles), and Tullie House Museum & Art Gallery (0.7 miles).
What are some of the property amenities at Cumbria Park Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and free parking.
What food & drink options are available at Cumbria Park Hotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Cumbria Park Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Cumbria Park Hotel?
Conveniently located restaurants include Romano Pizzeria, Whytes Cafe Bar, and The Old Bank.
Is Cumbria Park Hotel located near the city centre?
Yes, it is 0.9 miles away from the centre of Carlisle.
Are there any historical sites close to Cumbria Park Hotel?
Many travellers enjoy visiting Cartmel Medieval Village Priory (7.2 miles) and Kirklinton Hall & Gardens (6.8 miles).
Is Cumbria Park Hotel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.