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Holiday Inn Express London - Heathrow T5, an IHG Hotel

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Traveller (530)
Room & Suite (149)
Dining (70)

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About

#2 of 24 hotels in Slough
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Shuttle bus service
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Iron
Wake-up service / alarm clock
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, Hindi
2,957Reviews74Q+A100Room tips

Reviews
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ToonArmyRich1953 wrote a review 8 Apr
Jarrow, United Kingdom177 contributions59 helpful votes
A nice comfortable hotel which is very handy for Terminal 5 at London Heathrow. Lovely staff and breakfast. We got a shuttle to the airport in the morning to see our daughter off on her flight and made our way back on the local bus to pick up our car. Thanks.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Summam Shahid, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 5 days ago
We appreciate you taking the time to provide feedback regarding your recent stay with us. I am really pleased to hear that you found hotel location was very convenient and overall you found your stay at Holiday Inn Express T5 London Heathrow was great. We look forward to seeing you again in the near future. Kind Regards, Summam Shahid Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark and Kerry R wrote a review Jun 2023
2 contributions6 helpful votes
Hotel's Favourite
Good quality food at reasonable price, friendly staff and well organised. Room is also good value for money given it’s location close to Heathrow Terminal 5, overall good experience and would recommend to others
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Dritan Daci, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 4 Jul 2023
Dear Guest, Thank you for your review. We are pleased to hear your overall experience was good and you would recommend us. We look forward to welcome you back again in future. Sincerely, Dritan D Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Greaty44 wrote a review 4 Apr
Crewe, United Kingdom219 contributions109 helpful votes
Check in was great took a few minutes with friendly, helpful staff. The room was ok, a very standard holiday Inn room. The issues were parking and access to Heathrow. We had paid for a weeks parking while out of the country. When we arrived it took us an hour to park. There was 1 space which was assigned to holiday Extra so we shouldn't have parked in it. However the space was so small we couldn't get in it. So we went to check in and find out what to do about the parking. They said park anywhere even where there were signs saying no parking. Even then the only space we could find was in front of a bin store which wasn't an option as access would have been needed while we were away. Then then person looking after the holiday extra spaces moved one of his cars and let us park in it, it was tight to get into the spot but we got in. The other issue was access to Heathrow. Even though the amenties said a shuttle bus the options were an Uber taxi for £30, a private taxi van for £20 where you couldn't book a return, or a local bus, a 5 minute walk away and a 40 minute drive. We've stayed at several other hotels at Heathrow and not had the parking and access to Heathrow issues.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 1 week ago
Dear Guest Thank you for your valuable feedback. We are glad to know that you liked the helpful nature among our staff members and the quality of the rooms. Regarding the inconvenience you faced regarding the issue with parking and transport, firstly I would like to sincerely apologise. We usually have a relatively big space for parking, however, it happened to be a day when the parking space was tight. I would like to inform you that our e-shuttle service is £7.00 per person to the airport and can be booked for return as well. The bus stop is right opposite to Hotel premise near the gas station and bus no. A4 goes to Heathrow central bus station for Terminal 2 & 3 which is £2.00 per person and bus 703 goes to Terminal 5 which is £1.00 per person and both takes about 15 minutes to reach destination. I wholeheartedly apologize to you again and would like to rectify if you decide to stay with us in future. We do look forward to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Team_Flappa_2010 wrote a review Mar 2024
South Wales106 contributions36 helpful votes
Arrived at the hotel after a short bus ride from Heathrow central bus station, hotel was efficient with booking in, bar was open until around 10pm. Some residents brought in alcohol and sat in the bar area which didnt seem to be a problem. Breakfast was busy and possibly undermanaged in terms of replenishing items. Booked a private transfer in reception which arrived on time for the 10 minute transfer to T5. If you can accept staying off site for your stay this hotel is fine.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 3 weeks ago
Dear Guest Thank you for your feedback. Your reviews truly aid us in improving our quality of services and works as guidance for further improvement. We will be focusing on replenishment of breakfast, especially during the busy hours so you can have a better experience of your overall stay. We would love to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anna B wrote a review Mar 2024
1 contribution
Everting just perfect , service amazing very friendly and helpful . 100% will be back . Thank you for everything what they’re doing. Service and food at the brackets just what you need in the morning. Rooms always clean and service perfect as well management very good and helpful Happy happy 😊
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 3 weeks ago
Dear Guest Thank you for your kind feedback. It was a pleasure to have you as our guest. We take great pride in our quality services and team effort. Your reviews and feedbacks keep us stay motivated and try to reach excellence. We would love to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Beth Hodgkinson wrote a review Mar 2024
Lancashire, United Kingdom276 contributions132 helpful votes
Stayed a couple of times for a pre and post airport trip. Bar staff and check in staff were friendly, room rate was reasonable and room size was of a decent size. Was also very clean and shower was powerful. Would stay again if flying out of Heathrow
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 4 weeks ago
Dear Guest Thank you for your gracious feedback. It was a pleasure to have you as our guest. We take great pride in our quality service and team work. Your feedback keeps us stay motivated on our mission. We would love to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alin V wrote a review Mar 2024
1 contribution
Decent prices, close to the airport, good option to stay for a layover. Clean rooms. Breakfast is average but will do if you have no other alternative. Shout out to Mrs Elena at the bar in the lobby - great service, very friendly and accommodating!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 4 weeks ago
Dear Guest Thank you for your kind feedback. It was a pleasure to have you as our guest. We take great pride in providing quality customer service and I will definitely send your regards to Elena. We look forward to welcome you on another occasion. With Kind Regards Summam Shahid Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer C wrote a review Mar 2024
1 contribution
Paid for full English breakfast, only to be told on check in that breakfast starts at 7am. So l will be given a bag with orange and yoghurt. Paid £15 per person for this. Rip off!! Why are charging guests for services you can’t provide you need to include in booking information advising guests not pay for breakfast if they have any early morning flight as you don’t serve food until after 7am
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t waste your money buying the breakfast. The location is poor aswell
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 4 weeks ago
Dear Jennifer I would like to apologize for the inconvenience you faced regarding breakfast timing, especially during weekends breakfast starts from 07.00am to 10.30 am, Our rate comes with breakfast so if you could kindly provide your email address I would be able to contact you and look into your case. I sincerely apologize for any misunderstanding regarding this. Finally, I would like to thank you for your response and your reviews and feedbacks always helps us to improve our quality of services. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joe B wrote a review Mar 2024
1 contribution
The customer service was great. I was properly greeted and so was throughly informed about the amenities available and how I can access them. I was also informed of the immediate area surrounding the hotel. Muhammad was at the desk and he provided proper customer service beyond average by far.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 5 weeks ago
Dear Guest Thank you for your kind feedback. It was a pleasure to have you as our guest. We take great pride in providing quality customer service and I will definitely send your regards to Mohammad. We look forward to welcome you on another occasion. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael W wrote a review Mar 2024
1 contribution1 helpful vote
This was an incredibly bizarre one-night hotel stay. I booked a room at the Holiday Inn Express Heathrow T5 because, well, I thought it was actually located at Terminal 5. Spoiler alert - it’s not. From Terminal 5, you have to either take a bus or a taxi some 15 to 20 minutes away to get to the hotel. After checking into the hotel, I went to my room, which appeared to be cleaned and made up, however, the trashcan was full of rubbish from previous guests. I might have overlooked the issue and just thrown the trash bag away in the hallway myself, but when I went to do so, I noticed that in addition to the used pantyhose an empty make up box, there is also a dirty used surgical facemask in the trash… which gave me concern that the previous occupants had been sick, and now I was inheriting their suspectfully-cleaned room? I went down to the front desk to express my concern, and the desk agent offered to move me to another room, and to credit my account with 2000 bonus points for my convenience. I told her that I appreciated that and asked her that when we vacated the dirty room, did she just want me to leave the keys in the room? she told me that I would half to bring them down to the desk myself. Seriously? And as of this writing, an addition of only 1000 bonus points have been added to my IHG account. Certainly not the end of the world… But why lie? Why tell me that you’re going to credit me 2000 and then only credit 1000? I am inconvenienced and already had to make an additional trip downstairs, and then I’m told that I have to bring the keys from the first room back downstairs. When I did so, the desk agent was looking at a cell phone with another coworker and giggling away, seemingly put out that I interrupted them by returning the keys as requested. All that said, once settled in the new room, the water temperature and pressure in the shower were excellent. The beds were and extremely comfortable, and the hotel overnight was extremely quiet and restful. The hot breakfast in the morning was complete and very good. This was such a mixed bag of good and bad experiences at this hotel, but the misleading name and location are enough for me to recommend finding anywhere else to stay while flying through Heathrow, Cheers.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Rafiul Chokdar, Guest Services / Front Office at Holiday Inn Express London - Heathrow T5, an IHG Hotel
Responded 7 Mar 2024
Dear Guest Thank you for your feedback. I wholeheartedly apologize for the inconvenience you had during your stay. If you could kindly provide us your email address, we will investigate and update you on your case especially in regards to the 2000 points that you never received. With Kind Regards Rafi Night Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£59 - £100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express london-heathrow t5 hotel slough
LOCATION
United KingdomEnglandBerkshireSlough
NUMBER OF ROOMS
300
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS LONDON - HEATHROW T5, AN IHG HOTEL - Updated 2024 (Slough)

Frequently Asked Questions about Holiday Inn Express London - Heathrow T5, an IHG Hotel
Which popular attractions are close to Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Nearby attractions include Incognito Windsor (3.1 miles), Colnbrook Museum (0.6 miles), and Saint Thomas Church (0.7 miles).
What are some of the property amenities at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a snack bar during their stay.
Is parking available at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Conveniently located restaurants include The Ostrich Restaurant, Toby Carvery Langley Slough Restaurant, and The Montagu Arms Harvester.
Does Holiday Inn Express London - Heathrow T5, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express London - Heathrow T5, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express London - Heathrow T5, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express London - Heathrow T5, an IHG Hotel?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Holiday Inn Express London - Heathrow T5, an IHG Hotel?
Many travellers enjoy visiting St. George's Chapel (3.1 miles), Runnymede National Trust (3.1 miles), and Windsor & Royal Borough Museum (3.1 miles).