The building is very interesting with great social history. The gardens are beautiful with some spectacular trees and in Autumn showing off their rusting colours. I was very lucky to have a sea view in the main building. The sunrise was stunning. Walks nearby are varied with the Cleveland Way or Cinder Track. The staff are very friendly and down to earth. One morning a deer got stuck in the fencing on my walk and one of the staff hurried down with hacksaw and pliers to free the fawn. I was very grateful. It was clean and felt very COVID safe. Breakfast is lovely. I'm vegan so evening meals were variable. It's not really big in North Yorkshire to be vegan. The desserts were lovely. The young staff were very polite and accommodating. It's a traditional place and there are not many of these left. The fact that they are a Charity as well makes you feel your money is well spent. I highly recommend. The mid week break was a very fair deal. Thank you all.…
I stayed for 5 days doing an art course. I was very lucky with the weather so I was able to explore the locality. I loved the location. Lovely gardens and set in pretty agricultural land a 15 minute walk down to the sea shore. My room was comfortable. The food was mainly good wholesome plain cooking. Breakfast and dinner mainly good with a few things that were not up to standard. Loved the desserts. The packed lunch filled a hole not much more to be said. Overall can't fault it for the price.
The hotel has taken appropriate measures to combat Covid-19. One way system, face masks to be worn etc. A pity that many of the clientele are not abiding by the rules. Not really the hotel's fault. Limited menu currently. Breakfast choice limited, but food OK. At dinner (1830 hours), main course and pudding brought together. Distancing in the dining area not always observed. Room was cleaned and sealed before we arrived. We were lucky to get a corner room in the Joseph Rowntree annex which had two windows and was larger than most, light and airy. The bathroom was very basic but the water pressure in the shower was very good. The staff are friendly and helpful. After we checked out we got soaked by a rainstorm during a walk. The staff agreed that we could use the (closed) toilets to get changed into dry clothes for our drive home. The facilities are limited currently. Tennis, table tennis, mini golf etc not available. No TV in room. Could not connect to hotel wifi, despite trying for hours. Hotel is 1/2 mile from cycle path, 1 mile from sea and Cleveland Way. Has sea view - sort of.…
We booked a large family stay at this hotel December 2019. and paid a substantial deposit in February 2018. Six months before due to a family relationship ending, part of the group asked for deposits refunding and were refused. In line with the Competition and Marketing Authority guidelines their Terms and Conditions were unfair as no loss had been incurred with 6 months advance of cancellation. Several attempts were made to no avail so we altered the date to April 2020 for a friends 50th. Cober Hill then cancelled the booking and thus the contract due to being closed because of the COVID pandemic. Still they refused a refund although legally obliged to give one. After battling for months for a refund from Cober Hill Ltd Scarborough they offered vouchers to go some other time and we were told by them they had consulted Trading Standards who had supposedly informed them this was completely within their rights to do so Dozens of emails later they consistently refused a refund. Even after we sent them a copy of the current legal guidelines saying they were legally obliged to refund as they had cancelled the service, they still did not refund. We gave 14 days notice of proceedings which were ignored, so we issued proceedings against them in the small claims county court which they received this morning. They refunded our money in full by lunchtime with court fees and a small amount of interest added. Should there be any doubt about this review I have copies of all paperwork, emails and court documents. If we had intended going in the future we will be certain to choose a different hotel. We did stay there the previous year December 2018. The food however was nice enough and that’s the only small credit I can afford. Rooms were clean enough but extremely basic and outdated. The location is lovely. It’s a great shame their customer service is so appalling and they do nothing to put that right especially having had so much customer from our family and friends. It seems a needless complete damage of their reputation and any return business.…
Lovely setting and grounds surround the buildings about 15 mins drive to central Scarborough and a good walk down to a rocky cove. Bedrooms were spacious clean and modern bathroom looked newly done. The food was a mix. Some was fantastic - afternoon tea cakes were delicious but the sandwiches had little patches of dry bread , risotto was gorgeous pork really flavoursome but overcooked. Salad was just a pile of greens and ham. Breakfast was excellent. Were in an annexe as requested so we could just relax as a family and have our dogs with us and we got our own kitchen too. All in all despite some food lacking the weekend went really well and for events like ours- a special birthday party for 25 with 9 dogs in tow, we certainly couldn’t have found anything else to compare to it
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