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Doubletree by Hilton Newbury North

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Doubletree by Hilton Newbury North
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24 Reviews from our TripAdvisor Community

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Showing 24: English reviews
2 reviews
Reviewed 3 days ago NEW

I recently visited the Hilton for a business meeting. Upon arrival I was feeling particularly unwell and had to use the hotel facilities immediately. After I felt better, I was advised that I needed to pay for the parking. After waiting in line at reception to pay, I was advised to pay £3 at the machine just outside the front... More 

Helpful?
Thank FinnaZ
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 days ago NEW via mobile

We stayed one night here due to visiting. Lovely friend receptionist. Good facilities within the hotel. Annoyingly when wanting to use the pool there was a class which wasn't mentioned when booking which took half of the pool, ruined the experience. Wine and drinks in room on arrival. Breakfast was very pleasing. Lots of choice..

Helpful?
Thank mummageorge1991
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear mummageorge1991, Thank you for your review of the hotel. I am sorry we had a class in the pool at the same time as you used it, I am glad that the team were friendly and that you enjoyed the breakfast! I hope to welcome you back soon, Sam Farmer General Manager More 

Essex
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Stayed here one night for event in Newbury. The hotel is easy to find and well located for Newbury and the m4. Staff were friendly and helpful, room was clean and spacious. A good selection of hot and cold breakfast items, not as good as previous stays though, probably due to double tree rebranding. Only negatives were an issue with... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rachel Y
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Rachel Y, Thank you very much for taking the time to review our property. I am glad to hear that you like the breakfast & it’s good to hear that the team looked after you. Service and cleanliness are our top priority. We sincerely apologize that the corridors weren’t cleaned up overnight. Your input & feedback is vitally important... More 

Thatcham, United Kingdom
2 reviews
Reviewed 1 week ago

A hotel which stands out from the rest with its new DOUBLE TREE name the hotel has been revamped, money spent and now is suitable for events, functions and a lovely stay. We enjoyed an amazing time with attentive staff, great facilities and we will be going back again soon which is even better. Well done for turning this hotel... More 

Helpful?
Thank ZoeHammond
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear ZoeHammond, Thank you for your review, I am glad to hear that you like the refurbishment and its good to hear that the team looked after you - I will share with them your feedback. I look forwards to welcoming you back in the future. Sam Farmer General Manager More 

London, United Kingdom
2 reviews
Reviewed 2 weeks ago

We had a great time here for a family gathering of 10 women ranging from aged 15 to 73! Lovely day Christmas shopping in Newbury then enjoyed the hotel pool, jacuzzi, sauna and steam room. Great lounge and bar area for chilling out in. The evening meal was of a really high quality and very good value on our DBB... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Wendy S
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Wendy S, Thank you for your review of the hotel. I am glad to see you enjoyed your time here at the hotel. I will pass your comments on to the chef, and we hope to see you again soon. Sam Farmer General Manager More 

Budapest, Hungary
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Not too happy about the hotel in general. Location is very remote from Newbury and the hotel has a worn out feeling, renovation should be necessary. I must say though that the staff are extremely friendly and they helped me with any queries in a timely manner.

Helpful?
1 Thank Bence23
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Bence23, We have just finished a multi million pound refurbishment and rebranded to DoubleTree by Hilton on 5th November, I am sorry that the location or style is not to expectation. I am glad to hear that the staff service you recieved was good at the hotel and I will pass on this to the team. Sam Farmer General... More 

Travellers are raving about these Newbury hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

First impressions were excellent, smart clean fairly quiet. Then saturday breakfast ruined it, waited five mins for someone to show us to a table, but no one came, so found our own,all plates were stone cold, not good for hot food, fried eggs not served at breakfast !!!, very surprised, baked beans were cold, only one rasher of bacon remained,... More 

Helpful?
2 Thank Mike P
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Mike P, I am sorry to hear about the issues that occurred within food and beverage. I know we had a lot of customers at once, 90 customers in 30 minutes which caused some of the issue, despite that we should have focused on attention to detail. I have discussed your feedback personally with the team and put remedial... More 

Swindon, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

The hotel is a nice hotel, and can't really be faulted. However, the Hilton group and expedia/booking com have left a bad taste in my mouth with their disgusting customer service. I'd booked the hotel in good faith, but had to cancel the morning of the booking approx 10am, due to my younger brother passing away at 3am that day... More 

Helpful?
2 Thank paulgeorge22
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear paulgeorge22, I am sorry to hear of your recent loss. I understand that you have booked via a third party agent and we will work with them to resolve this issue for you. We will of course waiver cancellation fees from our end, and if you could email me some details to sam.farmer@doubletreenewburynorth.com I will see what can be... More 

Southampton, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

Just a quick stop over whilst visiting friends. Booked the hotel as our daughter loves to swim and they have these facilities. Rooms are okay but nothing special even after they have been refurbished. Bar/lounge area gets a bit smokey as the doors open the lounge fills with smoke, not pleasant when your trying to enjoy a bite to eat... More 

Helpful?
2 Thank Andrew S
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear Andrew S, I am sorry to hear about the issue with the bed comfort and the general housekeeping standards within your room. I have taken these issues seriously and addressed this feedback with the housekeeping manager. I would like to thank you for reviewing the hotel and for letting us know on the areas to improve. Sam Farmer General... More 

Market Harborough, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

I needed accommodation in the area as I was attending a late evening performance. Having stayed at a Doubletree by Hilton hotel recently, I chose this hotel - also because of its close proximity (1.5 miles) to my destination. Check in was quick and welcoming and Bianca was very helpful with directions to my ultimate destination, also with necessary wifi... More 

Helpful?
1 Thank SallyMac50
Samfarmer, General Manager at Doubletree by Hilton Newbury North, responded to this review

Dear SallyMac50, Thank you for reveiwing the hotel. I will pass your comments on to Vadim and Bianca. I hope to welcome you back in the future, Sam Farmer General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Doubletree by Hilton Newbury North

Address: Oxford Road | M4 Junction 13, Newbury RG20 8XY, England
Region: United Kingdom > England > Berkshire > Newbury
Price Range: £49 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton Newbury North 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Newbury North Hotel Newbury
Newbury Hilton
Doubletree By Hilton Newbury North Berkshire
Hotel Style:
#3 Family Hotel in Newbury
#5 Luxury Hotel in Newbury
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Newbury North staff and other travellers.
4 questions
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Questions? Get answers from Doubletree by Hilton Newbury North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for courtyard facing room"!”
 of 5 bubbles Genghis09, 31 Oct 2016 | Read review
“No special mention as there is no view from any room”
 of 5 bubbles ashok_kelkar, 30 Oct 2016 | Read review
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