Holiday Inn London - Luton Airport, an IHG Hotel
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About
#12 of 61 hotels in Luton
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Luton Airport. Our two-storey Luton airport hotel boasts 124 bright, modern and spacious bedrooms, including double, twin and family rooms, all equipped with invigorating power showers. Our hotel is ideally situated to connect business and leisure travellers. We are only 15-minutes on foot from the London Luton Airport (LTN) terminal and 20-minutes from Luton Airport Parkway train station. You can be at London St Pancras International for the Eurostar and the capital in under 30 minutes! It's also just a five-minute drive from the M1. Parking is available on site for a small charge. Complimentary use of our Fitness Suite allows guests to enjoy an energetic work-out on treadmills, a cross trainer, weights and a rowing machine. You can always stay connected to family, friends and colleagues with free WiFi internet access available throughout the hotel. As one of the best hotels in Luton we also invite you to join us and fellow guests at our stylish bar and restaurant, where children under 12 eat for free*.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Walk-in shower
Complimentary toiletries
Telephone
Wardrobe / wardrobe
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, Estonian, Italian, Polish and 2 more
Location
50Car recommended
Grade: 50 out of 100
27Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Airport Way, Luton LU2 9LF England
Getting there
Car HireSee car hire from US$54/day
944Reviews9Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Most Recent
Taxi let us down 2am Luton mid stay car park, walked to Ibis, asked if they would phone for taxi, give us a number for taxi, or if they had a card for taxi, told NO, bus stop over road!!!! Went to Holiday inn next door, the guy couldn’t help us enough, used phone for taxi, waited inside, will look at booking this hotel in future, IBIS wouldn’t even consider it
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Date of stay: November 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
WiltshireLass wrote a review Jun 2023
South West England, United Kingdom43 contributions9 helpful votes
Hotel's Favourite
Stayed for the night for our early morning flight at Luton the next day, and it was really nice from start to finish. We ate at a harvester near by so I can't judge the food there, but the customer service, the room, & the atmosphere when we had a few drinks at the bar was very welcoming. We had a lovely view from our room too and enjoyed watching planes landing & taking off. Would recommend staying here.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 20 Jun 2023
Dear Justme1987xx Thank you for your kind review and for your recommendation, the team are greatly encouraged by this feedback and we look forward to welcoming you back on your next journey. Kind regards Mark
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a Holiday Inn as a nice treat before starting our holiday but I have to say how very underwhelmed we were with this hotel. Rooms are nicely decorated but very small with a pretty basic double bed which felt small and not particularly comfortable. It's not a bad hotel but a Premier Inn or even a Travelodge recognise that a hotel room is all about the sleep quality and have a comfortable king size bed as standard these days. Just OK, but would not return, other hotel chains have upped their game, this hotel is a dissapoint meant.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 5 days ago
Hello, Y8950WFsimonh Thank you for leaving a review about our Holiday Inn London - Luton Airport. We are truly grateful for choosing our establishment for your travel needs. Our local team will use your observations to improve our service and facilities. I fully understand how you feel about not receiving the quality of service you expected. We are very sorry for that. Our staff will definitely do better next time. I have also forwarded your comment to our general manager for further attention. We strive to deliver the most delightful and awesome experience every time. I hope we get another chance to show you can do better. Our staff can't wait to serve you again soon. Alejandro Guerrero Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice hotel right next to the airport. Arrived and on checking in asked do they need my car registration as have parked in the Hotel Car Park not required I was advised and arrived home today to a £100.00 parking fine from Parking Eye not acceptable
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 3 weeks ago
Hi MAURICE D, We appreciate your feedback. It’s great to hear from our most valued guest. Thanks for your loyalty and for always staying with our Holiday Inn. We provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrible experience. Didn’t realise that holiday inn treat parking fines as a more important income stream than accommodation. Checked in at 1 am and the night manager had to let me in. Check in was non existent just gave me a room card. Check out in the morning was “give me the room card, you are done” 2 weeks later I get a £100 fine for not paying the parking fee. Apparently my fault for not reading the sign despite getting off a 6 hour flight and meeting both the night manager and receptionist, who helpfully omitted to mention it.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: Don’t book it, read every sign in the building do t expect any assistance from the staff.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 27 Oct 2023
Dear Anthony W I am disappointed and apologies to see you had such a poor experience, in parking your car. The car parking is managed by a third party who do indeed ensure there is more than adequate signage. However we are able to intervene in cases where circumstance allow. Please contact reservations at the Hotel who will be happy to help. We will discuss your feedback with the night team and improve our service to our guests. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
10 minute walk to the airport and 15 minutes from Parkway station, uphill on the way but downhill on the way back. Modern hotel with large well appointed rooms for an airport hotel. Service throughout is very good. Restaurant has a good menu and food is ok
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 27 Oct 2023
Dear N8699PYpeterw Thank you for your informative feedback, and especially that you thought our service was very good it is much appreciated. I hope we can welcome you back soon. Kindest regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Christine Drake was so kind and helpful towards myself when a certain member of staff was ignorant and rude. Brilliant worker and such a friendly face. Thanks Christine! You are a top women and keep doing what your doing. On the other hand, my room was booked over a week ago and on arrival there were no rooms as it was given away.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from General Manager, Owner at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 27 Oct 2023
Dear K9577XOjeromem Thank you for your feedback although mixed I Know Christina will be very encouraged by your kind words. I do hope we can welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely brilliant hotel with amazing staff !!! Lovely clean and quiet rooms perfect stay in readiness for flight the next day! Would highly recommend! Breakfast and evening meal were good and reasonably priced! Cannot fault anything about our stay!👍👌
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 27 Oct 2023
Dear Kevin D Thank you for your superb feedback it is greatly appreciated, I do hope we can welcome you back soon. Kindest regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here night before an early flight. The welcome was warm. The room although neat and tidy was a little cramped but we did have the sofa bed set up and it didn’t matter as was just for one night There is no road or airport noise yet so close to the airport . We ate in the restaurant and the food was good Best thing about the hotel though is the staff. They are all sort friendly and helpful. They were all the same staff as our stay a year ago so must also be a good place to work Highly recommend a pre holiday stay here.
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: If you are parking and staying overnight before a holiday try ringing direct rather than booking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 27 Oct 2023
Dear SammyBO Thank you for your fabulous feedback and especially your feedback on the friendly team, it is very much appreciated. i hope we can welcome you back next year. Kindest regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for a few nights while working at the airport. One of the most friendliest hotels I have stayed in, from reception staff to the breakfast staff to the maintenance man that was seen every day. Clean hotel and rooms, breakfast simple but tasty. As a business guest the discounted car parking was also appreciated!
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Owner at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 27 Oct 2023
Dear AJ_Smith666 Thank you for your kind feedback especially for your comments on the teams friendliness. I do hope if you are working in the area again we can welcome you back. Kindest regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$89 - US$116 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Ramada Encore Luton Airport
LOCATION
United KingdomEnglandBedfordshireLuton
NUMBER OF ROOMS
124
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Claim Your ListingHOLIDAY INN LONDON - LUTON AIRPORT, AN IHG HOTEL - Updated 2023
Frequently Asked Questions about Holiday Inn London - Luton Airport, an IHG Hotel
Which popular attractions are close to Holiday Inn London - Luton Airport, an IHG Hotel?
Nearby attractions include Someries Castle (0.6 miles).
What are some of the property amenities at Holiday Inn London - Luton Airport, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn London - Luton Airport, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn London - Luton Airport, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn London - Luton Airport, an IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn London - Luton Airport, an IHG Hotel?
Conveniently located restaurants include Big Smoke Taphouse & Kitchen, Mr Fish, and H & H Fried Chicken & Kebabs.
Are there opportunities to exercise at Holiday Inn London - Luton Airport, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn London - Luton Airport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn London - Luton Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn London - Luton Airport, an IHG Hotel?
The staff speaks multiple languages, including English, Italian, Portuguese, Polish, Romanian, and Estonian.
Are there any historical sites close to Holiday Inn London - Luton Airport, an IHG Hotel?
Many travellers enjoy visiting Wrest Park (9.3 miles), Shaw's Corner (5.8 miles), and St Albans South Signal Box (9.1 miles).