Holiday Inn London - Luton Airport, an IHG Hotel
Airport Way, Luton LU2 9LF England
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Dining (15)
Room & Suite (13)
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 24/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn London - Luton Airport, an IHG Hotel
Updated 24/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 30 hotels in Luton
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Luton Airport. Our two-storey Luton airport hotel boasts 124 bright, modern and spacious bedrooms, including double, twin and family rooms, all equipped with invigorating power showers. Our hotel is ideally situated to connect business and leisure travellers. We are only 15-minutes on foot from the London Luton Airport (LTN) terminal and 20-minutes from Luton Airport Parkway train station. You can be at London St Pancras International for the Eurostar and the capital in under 30 minutes! It's also just a five-minute drive from the M1. Parking is available on site for a small charge. Complimentary use of our Fitness Suite allows guests to enjoy an energetic work-out on treadmills, a cross trainer, weights and a rowing machine. You can always stay connected to family, friends and colleagues with free WiFi internet access available throughout the hotel. As one of the best hotels in Luton we also invite you to join us and fellow guests at our stylish bar and restaurant, where children under 12 eat for free*.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Conference facilities
Meeting rooms
24-hour security
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Walk-in shower
Complimentary toiletries
Telephone
Wardrobe / wardrobe
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Estonian, Italian, Polish and 2 more
Location
Full view
Contact
Airport Way, Luton LU2 9LF England
Getting there
Car HireSee car hire from US$54/day
897Reviews9Q+A98Room tips
Reviews
Traveller rating
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Most Recent
This hotel is ok if you are interacting with Luton Airport, it is within walking distance if the weather is dry. The food is ok, as is the drink, but nothing too exciting. The staff are good and friendly, so make the experience more tolerable. One problem is the parking, it’s not cheap and under control of the dreaded Parking Eye, so make sure you register of they will send you some not so friendly letters demanding money.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Not much to say - I arrived 2am, slept really well for 3 hours in a very clean and quiet room. Got up, showered, walked 5 minutes to the terminal and got my flight. It's a very efficient and clean airport stopover hotel.
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Date of stay: June 2022
Location
Cleanliness
Service
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 1 week ago
Dear Isabel M Thank you for your kind review I do hope we can welcome you back in the not to distant future. Kind regards
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We booked as we had an early flight. The bed was uncomfortable with 1 tiny pillow each and not enough towels. Lights by bed didn’t work. Room tired. Restaurant well 0/5! The soda water was water and kept saying they would bring never did, the pizza bread uncooked, salad was brown and cucumber off, noodles awful. They took those off the bill. Would have been better off staying at home!
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 1 week ago
Dear sI2021 I am sorry you did not enjoy your stay. Please may I ask guest to provide a room number as part of our continuous improvement programme we completed our mattress programme in May, so may I offer my sincere apologies if we have missed a replacement! Only our sofa beds are made with two pillows and I would suggest these are not designed for adults. All of our non sofa beds come with two pillows per adult, however I am not sure if this is what you are referring to? I am sorry that you had such a poor experience in the restaurant and I am pleased that the situation was resolved. If you would like to contact me at the hotel I would be grateful to discuss this further Kind regards
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Clean rooms. Quiet although planes landed and took off every 5 mins . Nice to sit and watch them. Lovely linen with bath towels that covered large lady. Thats a big plus. Food was buffet at both breakfast and dinner. Good selection but only warm until I informed staff. Next days was hot. Staff were helpful and friendly. We were with a coach tour and were looked after well. Thanks.
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Date of stay: May 2022
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 4 weeks ago
Dear EnglandCath Thank you for your feedback, I am pleased that overall you enjoyed your stay here. I hope hope you enjoyed your trip and if you are flying from Luton we would love to welcome you back. Safe travels.
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Stayed one night prior to an early morning flight. Happy enough with everything. Did what it said on the tin. Decent compact clean and comfortable room, close to the airport. Didn’t arrive ‘till 9pm and was up and out by 4.30am. So literally just slept , showered and departed. No complaints. Maybe the young lady on reception could have smiled at least and been a little more friendly, first impressions and all that ? but hey ho, you cant have everything.
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Date of stay: May 2022
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 16 May 2022
Dear john w Thank you for your feed back I am glad that you overall enjoyed your brief stay, however I will share your comments with the reception team, to reinforce how important a smile and friendly attitude is. I am sorry on this occasion you did not experience a great welcome but I do hope we can properly welcome you back in the not too distance future. Kind regards
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What can I say, the hits was clean and comfortable. The receptionist however, was rude, condescending and unhelpful. Yesterday, when I arrived she gave me directions to the short run car park, when I asked her just to confirm, she rather snottily drew me a map and said “we’ll I don’t know how you’re going to read that” Told me this morning I could get the bus from across the road to the short run car park this morning. Waited 45 minutes for a bus but nothing. Walk up to Holiday Inn Express, explained my situation and the woman there said I have to go to the airport to catch the bus. What a complete waste of time - won’t be staying there again or using the short run car park
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Date of stay: April 2022Trip type: Travelled solo
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 2 May 2022
Dear NaomiL755 I am sorry you had such a poor experience from one of our team members with directions. I will be following up your feedback with the team member and ensure the correct support and training is given to them. We wish our guests the very best experience and i am sorry that on this occasion we let you down, I am pleased to note that you found the Hotel clean and comfortable and I sincerely thank you for your feedback.
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Bathroom poorly cleaned - black mould in shower. Had booked a table at 18:30 but staff panicking at coach party coming in and said ‘we’ll fit you in’. Chaotic. Ordered fish and chips. Chips and peas cold and congealed. Fish ok, to be fair. Such a poor experience. Vending machines empty so no chance to buy water or snacks to replace diabolical catering. A mention for the Eastern European lady staff member - she tried her best but was failed by the poor service and attitude of her colleagues. Deeply disappointing.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Avoid at all costs.
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Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 5 Apr 2022
Dear 719ljc I am sorry that your whole experience was affected so poorly by the points you have raised, and there was nothing positive about your stay, not what we strive for. Please may I ask all future guests to raise any issues with our duty manager so that we can rectify and ensure your stay is perfect, which is what our guests deserve. The sealant has been replaced in the room, I am sorry we had not rectified this before checking you in, not acceptable on our part, and not the standard we want for our guests. I am sorry you found the temperature of the chips and mushy peas not acceptable, but pleased you enjoyed the fish. This is not the standard we want for our guests and will learn from this and strive to do better.
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Arriving as aircrew after an extended duty day and with only an 8 hour min crew rest period, we find that our rooms have been given away DESPITE HAVING SECURED WITH A CREDIT CARD ON THE HOLIDAY INN WEBSITE. We did not secure these rooms on a third party website. Despite showing the confirmation number, we were met with a shrug and a "sorry, nothing I can do". Never stay here, never book here, they deserve to be put out of business. Terrible.
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Date of stay: March 2022Trip type: Travelled on business
Service
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 21 Mar 2022
Dear OtterWrangler I am sorry that you had such a poor experience with our booking system, and being out booked. I have investigated your feedback and may I assure you we did not give your rooms away, at the time of booking at 19.33 we were already full, that is we did not have the rooms to sell. We would not have booked you, out which I am sure you understand, under any other circumstance, Our rooms were out of balance on the system, which allowed an overbooking situation it was an error and may I assure you not intentional. We will be following this up with your company to reiterate the situation with our sincere apologies. Yours sincerely
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Travelling as solo female. Waitress in restaurant seated me, took drinks order, never returned to take food order despite restaurant being quiet. I was seated at very back of dining area and it was impossible to get somebody’s attention. Walked out after 25 minutes as had very early start and needed to get to bed. No options to buy anything at reception other than mars bars or similar. Protein or breakfast bars would be welcome alternative for travellers in a rush. No hot water in shower or sink following morning and nobody on reception at 4.30am to talk to. Would not visit again
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Date of stay: February 2022Trip type: Travelled solo
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 21 Mar 2022
Dear Stay47125 I am very sorry that you would not visit again due to your poor experience. I understand we should have done better with our service. May I suggest to any of our guests if you feel you are not getting the service you deserve, please ask to speak to our duty manager. We have a duty manager 24hrs a day to help resolve such issues. We do provide grab and go bags for our guests upon request for early departures. I am so sorry you did not get a hot shower before departure, this is an expected basic from us. After investigating with my maintenance manager we could not find a fault, on our hot water system, if one bedroom does not have hot water it would mean a fail on our system. Please run water for a little longer as at 4am it may take a little time to pull through if there is low usage, which I am sorry for, as when you have a plane to catch it may feel like forever! I am very disappointed you have such a poor opinion of our hotel and team. Please call me direct if you ever need to stay here again and I will personally look after your arrangements to ensure you have a great stay with Us Thank you for your review and I look forward to hearing from you.
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I stayed at this hotel for one night as i had an early flight out of Luton the next morning. Very convient for airport less than 10mins walk but i had to take a taxi as the weather was horrendous next morning. The taxi was ordered by a very helpful young man at front desk Turning to the staff first. Anyone i came into contact with were friendly n helpful from bar/restaurant to front desk a special thank you must go to Amelia n Joshua at front desk i am not technology savvy and Joshua checked me in on my flight with Ryan Air and the return flight also the relief alone!! Both members of staff were ultra friendly and helpful as indeed were also staff the manager should be so proud. Not forgetting the background staff. The room was spotless bed comfy n the garden shower to die for! i eat in their restaurant the food was divine. Whether you are holidaying or just a nights stay b4 a flight then i would highly recommend. Joshua thank you again for booking me in online…
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Date of stay: November 2021Trip type: Travelled solo
Helpful
Response from General Manager, General Manager at Holiday Inn London - Luton Airport, an IHG Hotel
Responded 9 Mar 2022
Dear W3519SYhelenam Thank you for your kind response, I know they will be very encouraged by your comments. I am proud of my team and I will acknowledge the friendly and helpful service you received, from them. We hope to welcome you back soon. Kindest regards Mark
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PRICE RANGE
US$82 - US$133 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Ramada Encore Luton Airport
LOCATION
United KingdomEnglandBedfordshireLuton
NUMBER OF ROOMS
124
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Claim Your Listing Frequently Asked Questions about Holiday Inn London - Luton Airport, an IHG Hotel
Which popular attractions are close to Holiday Inn London - Luton Airport, an IHG Hotel?
Nearby attractions include Someries Castle (0.6 miles).
What are some of the property amenities at Holiday Inn London - Luton Airport, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Holiday Inn London - Luton Airport, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Holiday Inn London - Luton Airport, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn London - Luton Airport, an IHG Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Holiday Inn London - Luton Airport, an IHG Hotel?
Conveniently located restaurants include Bella Italia, Oriel Grande Brasserie, and Cheese And Pickle Sandwich Bar.
Are there opportunities to exercise at Holiday Inn London - Luton Airport, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn London - Luton Airport, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn London - Luton Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn London - Luton Airport, an IHG Hotel?
The staff speaks multiple languages, including English, Italian, Portuguese, Polish, Romanian, and Estonian.
Are there any historical sites close to Holiday Inn London - Luton Airport, an IHG Hotel?
Many travellers enjoy visiting Wrest Park (9.3 miles), St Albans South Signal Box (9.1 miles), and Shaw's Corner (5.8 miles).