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Chandos Premier Folkestone Channel Tunnel Hotel

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Traveller (75)
Room & Suite (20)
Dining (1)

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About

#6 of 6 guest houses in Folkestone
Location
Cleanliness
Service
Value
A Chandos Premier Hotel Location at Folkestone (Channel Tunnel) with beaches, cliffs, restaurats and many more places to visit close by.
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Property amenities
Paid public parking nearby
Parking
Free High Speed Internet (WiFi)
Wifi
Paid wifi
Breakfast available
Non-smoking hotel
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English
144Reviews0Q+A30Room tips

Reviews
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Departure28765345724 wrote a review Oct 2023
1 contribution
I'm going to try to be kind. I was phoned to enquire about my arrival time so took the opportunity to ask about the negative reviews that I'd unfortunately seen after I'd booked. "Just vindictive", I was told. "You can make your own mind up". So I had inadvertently presented him with an opportunity to revisit the presentation of the room, in advance of my arrival, to avoid another negative review... Free parking? Yes, on the road opposite, provided you're away in time. The room had a double and a single squeezed in. There were a few hairs when I pulled back the sheets to the double so I chose the single, which was clean and perfectly adequate. The shower area looked nasty and unmaintained, full of mould and holes but it worked and I had a perfectly adequate shower. Some parts of the room had been cleaned, others hadn't - no cockroaches though. However, there was a huge spider's web above the double bed and one of the lights wasn't working. Wanna rough it and pay twenty quid less than anywhere else? You could manage, especially if your expectations are sufficiently lowered to begin with. As it's not possible to award zero, I consider 'one' to be 'zero' so I'm going with 'two' because it served its purpose for me. See, I said I was kind...
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: It won awards in 2013 and 2014 - stickers are still on the door. But then, presumably all upkeep...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Barry Roberts wrote a review Oct 2023
Newport, United Kingdom4 contributions1 helpful vote
+1
If i could put 0 i would, an absolute sesspit. Its smells as soon as you walked in of damp/ dirty odour stale sweat, like walking into a changing room with damp towels. The bedroom , well im not a fussy person but clearly no effort or attempt to hide that its damp and black mould on the chair next to the bed, ripped cloth on the chair,grubby and dirty walls. Wall Paper coming off the wall from damp. Thick dust over dodgy electrics. This is exactly the type of place councils should be shutting down. I will be reporting to the appropriate Authorities. I have also filed a complaint to booking.com as its rated 4 star on their site which may not be their fault but none the less needs addressing. No apology chandos its a Hovel.
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Date of stay: September 2023Trip type: Travelled solo
Room Tip: People just avoid this place period. Do not be conned into thinking its good value etc. I was...
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Tom T wrote a review Sept 2023
3 contributions
Do not be fooled, these photos are from a long time ago, this B&B is a B&B without breakfast, not that you would risk eating anything, this is a very dirty, smelly, rundown place, it has clearly been neglected over the years. This was booked by a friend who clearly didn't read the previous reviews, we arrived and even he wouldn't sleep in the bed but just lay on top. There are extension lead everywhere, it cannot be safe, not PAT tested appliances. My advice is DO NOT STAY HERE, find a park bench it will probably be cleaner.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Deb A wrote a review Sept 2023
3 contributions2 helpful votes
Slept well and parked the car outside for free. 6 minutes walk to Wetherspoons for dinner, and a shopping centre. Close to the seafront. Helpful host. Helpful host, not part of a chain. TV reception on some channels dodgy.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Conveninet location
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Carole H wrote a review Sept 2023
South East England, United Kingdom2 contributions
The hotel had definitely seen better days. The bed was comfortable but the room and ensuite were grubby and poorly decorated. The ensuite shower was covered in limescale and the shower head had to be held by hand to use it. We saw the proprietors only once when they handed over the key and told us where the room was. There were numerous cigarette butts on the window roof outside our room. Luckily we were only staying for one night for a family party elsewhere. I can't remember if breakfast was included in the booking.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Robert D wrote a review Jun 2023
1 contribution
Excellent value. Whilst it is a little rundown it is very close to the station and 10 mins walk to town. If you need a budget place to sleep this place is just fine. I'll be staying there again in the Autumn.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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stefforris wrote a review Jun 2023
12 contributions4 helpful votes
+1
Having stayed at numerous locations all over the World and in particular the UK, my husband and I feel our recent stay at the above premises fell well below the advertised standards of bed and breakfast accommodation. Moreover, under the trades description act what is advertised is NOT what was offered and a serious breach of contract exists. The owner is using booking.com to fraudulently advertise his business as something actually liveable. it’s a hovel and booking.com will not refund you, and neither will the owner so head this warning!!!!!! On admission to the premises we were not shown the room and once we had entered the owner could not be contacted to take issue with matters which we have explained and evidenced. Indeed on check out the the owner was not available and only after a phone call later yesterday could we explain our displeasure and tried to seek a refund. Richard, the manager understood our concerns and simply explained he could not offer a refund and was sorry the standards and faults existed. He tried to mitigate the situation by explaining he was solely responsible for laundry, cleaning etc. I also tried in vain to get help from booking.com via the chat and your response was simply ‘discuss with owner’, he was non contactable. The room was advertised as “spotlessly clean” — It was far from this. The walls were stained, carpets filthy stained, smelly and old. The drawers had used ear plugs, mouldy broken shower fittings, dirt and debris. “Bedrooms have tea and coffee, fridge” — No fridge / no milk, the tea bags were open and strewn inside a drawer where the used ear plugs / pamphlets etc were. The coffee jar was used and unclean. “We pride ourselves on providing comfortable rooms / aircon is even mentioned” No aircon as an aside - The bedding was disgusting, pubic hair had to be removed with tissues, and the mattress filthy. I suffered flea bites so bad I had to seek pharmacy help and given antihistamines and topical cream to alleviate the bites. “A private bathroom with toiletries” — The shower was dirty / mouldy and the actual shower head was tied onto the rail with old elastic from what looked like old boxer shorts. The water only dribbled out as the head was so cracked and mouldy. The broken riser parts were in the drawers where the tea bags etc, were, literally black mouldy broken plastic. The toilet did not flush properly, the soap dispenser did not work - no toiletries. The suspended ceiling was disgraceful with multiple bugs on it, many looking like cockroaches. The door could not be closed and the catch on lock was broken and missing meaning this family room had no privacy, the door swung open and was not closable, let alone lockable. On other matters it shows an image and suggests cooked breakfast is available, this was not the case, no dining facility, no food available. The common areas of lounge/ signing room and patio area were signed and locked off as ‘no entry/ private so unavailable to guests. No wifi code was available (in the owners absence therefore it could not be made use of). The so called flat screen tv on top of a wardrobe simply pixelated on EVERY channel so you could not watch any programmes. The room was not soundproofed as people came and went in the night. Conclusion. This is the worst accommodation i have ever had the displeasure of staying at. I have suffered flea bites / bed bites. I tried in earnest to resolve with the absent manager to no avail. The description on booking.com is very misleading and i would go so far to say is wilfully fraudulent from what you actually get. The images on booking.com are not a true depiction of the premises as we found it. Just compare the photos of our room and the photos of our room held on your website, they are clearly very old and misleading. Both the rear yard is strewn with junk (our so called pleasant view) with laundered guests towels on the dirty floor. When i told Richard on the phone about this when we finally got hold of him he simply said he rewashes these. The front entrance is again littered and uninviting. All carpets are literally worn out. they are stained and smelly. There’s a strong smell of cannabis in the premises, and cigarette smoke so clearly not a ‘no smoking’ situation. There are no fire procedures, no signage, no working smoke alarm in our room, this is illegal, and something booking.com ought to be aware of as a major risk to life. This place needs to be closed or removed from booking.com as it does not reflect the 4 stars you have annotated it. I’m so incensed and disgusted by the non resolution of the owner and booking.com, I urged you DO NOT STAY HERE. I am reporting to local fire department for what I deem to be very dangerous conditions, and also going to the department of health. I cannot stress enough how bad this place is, and I’m genuinely thinking of taking legal action due to the wounds I’m now suffering from infestation attack.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Khrys K wrote a review Jun 2023
2 contributions
Not as advertised. There is no free parking and my place of work was 5 minutes walk from hotel. I had to pay for parking because there is no FREE on site parking as advertised. They also advertise breakfast but this was not on offer. Should there have been an option I would have declined. The entrance smelt stale and the shower curtain was old and stained as was the shower and toilet brush which was ancient. This hotel desperately needs an uplift, particularly the mattress which was terribly old and uncomfortable. If I was offered a feee night, I would decline. The false advertisement for amenities is what angered me the most, particularly the parking.
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Date of stay: June 2023Trip type: Travelled on business
Room Tip: False advertisement. No free parking at hotel.
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valleyb wrote a review Jun 2023
Bangor, United Kingdom133 contributions55 helpful votes
Nightmare filthy place. This has to be the worst ever place we have ever stayed in. Horrible creepy, letch of an owner. Bedding stained, mattress like concrete, nothing matched in room and bathroom was mouldy and filthy and smelly. Drugs smell everywhere. He took £130 from us for B&B , but no breakfast offered. He wasn't around at all for us to complain. How this place is open is beyond belief as it should be closed down and scrubbed cleaned and a total refurb. We will never return here to filth.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Emily CM wrote a review May 2023
Northampton, United Kingdom9 contributions11 helpful votes
Had this hotel booked a year before travelling (overnight stay prior to tunnel crossing), 2 weeks before our trip we received a late night phone all from the hotel owner saying that he didn’t have the family room we had booked available anymore as someone must have tried to book it at exactly the same minute over a year ago and it been assigned to them on the system!! He said he could offer a smaller room with less beds (not enough to accommodate our family!) at same price, and that I should be grateful as he really could now be charging me double!!! He was clearly annoyed that I had booked at a certain price 12 months prior and had now realised he could sell the room for more!! Absolutely appalling service, highly rude and defensive on the phone and left us without the accommodation we needed/had booked two weeks before travelling!! I DO NOT recommend booking here! Hugely disappointing and formal complaint made to booking.com
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£43 - £86 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Chandos Premier Guest House Folkestone
LOCATION
United KingdomEnglandKentFolkestone
NUMBER OF ROOMS
10
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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CHANDOS PREMIER FOLKESTONE CHANNEL TUNNEL HOTEL - Updated 2024 Prices

Frequently Asked Questions about Chandos Premier Folkestone Channel Tunnel Hotel
Which popular attractions are close to Chandos Premier Folkestone Channel Tunnel Hotel?
Nearby attractions include Leas Lift Lockout (0.2 miles), Locked In escape rooms (0.2 miles), and The Rum Clinic (0.3 miles).
What are some of the property amenities at Chandos Premier Folkestone Channel Tunnel Hotel?
Some of the more popular amenities offered include free wifi, breakfast, and paid public parking nearby.
What food & drink options are available at Chandos Premier Folkestone Channel Tunnel Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Chandos Premier Folkestone Channel Tunnel Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Chandos Premier Folkestone Channel Tunnel Hotel?
Conveniently located restaurants include Sotirio's Bar & Restaurant, The Bouverie Tap, and Anna's Tea Room & Gin House.
Is Chandos Premier Folkestone Channel Tunnel Hotel located near the city centre?
Yes, it is 0.4 miles away from the centre of Folkestone.
Are there any historical sites close to Chandos Premier Folkestone Channel Tunnel Hotel?
Many travellers enjoy visiting The Leas Lift (0.4 miles), Crypt of St. Leonard (3.9 miles), and Saltwood Castle (4.0 miles).