Best Western Clifton Hotel
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Best Western Clifton Hotel

Traveller (417)
clifton hotel bedrooms
Room & Suite (165)
clifton hotel dining
Dining (47)

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About

3.5
#5 of 10 hotels in Folkestone
4.5 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value

See why so many travellers make Best Western Clifton Hotel their hotel of choice when visiting Folkestone. Providing an ideal mix of value, comfort and convenience, it offers a charming setting with an array of amenities designed for travellers like you.

Close to some of Folkestone's most popular landmarks, such as The Leas Bandstand (0.3 mi) and Holy Trinity Church (0.3 mi), Folkestone Best Western is a great destination for tourists.

The rooms offer a flat screen TV, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Folkestone Best Western features 24 hour front desk, room service, and baggage storage. In addition, as a valued Folkestone Best Western guest, you can enjoy a lounge that is available on-site.

While visiting Folkestone, you may want to try some fish and chips at one of the nearby restaurants, such as Rocksalt Restaurant, The Harbour Inn, or British Lion.

If you’re looking for something to do, Lower Leas Coastal Park (0.2 mi), The Leas Promenade (0.1 mi), and Folkestone Harbour Arm (0.6 mi) are a nice way to spend some time, and they are all within walking distance of Best Western Folkestone.

At Best Western Clifton Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Folkestone.

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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Beach
Patio
Children's television networks
Highchairs available
Taxi service
Street parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Board games / puzzles
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Desk
Housekeeping
Room service
Safe
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Seating area
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Bay View
Classic
Languages Spoken
English, Spanish, Czech, Filipino and 6 more
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view

Location

Clifton Gardens The Leas, Folkestone CT20 2EB England
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Lydd Intl Airport
13.6 mi
See all flights
Southend Municipal Airport
39.9 mi
See all flights
3.5
3.5 of 5 bubbles1,075 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Best Western Clifton Hotel has garnered appreciation for its newly refurbished rooms, which are frequently described as comfortable and well-equipped by many travelers. However, some guests have pointed out cleanliness concerns and dated aspects in certain rooms. While the hotel's atmosphere generally earns praise for its modern and relaxing vibe, there are remarks about areas that appear outdated. Opinions on value for money are divided, with some finding the pricing reasonable and others dissatisfied with the cost relative to the services and meals provided. Amenities are largely recognized for enhancing guest comfort, despite occasional notes on the lack of certain practical additions. Service quality at the hotel seems to be a mixed bag, with several guests commending the friendly and attentive staff, whereas others have experienced slower and less consistent service.
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed

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1,075Review17Q+A100Room tips
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Detailed Reviews
Rikblak wrote a review Oct 2020
Deal, United Kingdom
4.0 of 5 bubbles
We stayed for two nights, and had a room on the 3rd floor. We were given a friendly welcome and all covid-19 precautions were in place, such as hand sanitisers, one way systems where possible an screens. The Hotel layout makes it a bit of a warren, with various stairs and corridors, that don't actually get you to where you want to go, so follow the initial directions to your room. There are lifts but the one serving our part of the hotel was very small. There was a sign saying one person at a time, although 2 would fit so I don't know if this was a Covid precaution. The room itself was large, clean and comfortable. In addition to the usual tea and coffee facilities there was also an ironing board and iron, a fan and a hair dryer.
There are no dedicated parking facilities for this hotel, parking is on street and you need to buy a permit at reception. As you would expect there is a restaurant onsite and also a bar, both seem part and parcel of the hotel but are also franchises so the restaurant is a Marco Pierre White Steak Grill, and the Bar is called Ocean Bleu. Food and drink is of excellent quality and varied from reasonably priced upwards.
The Hotel is located just on the edge of the main commercial are of Folkestone. It is about a ten minute walk to the town centre. The Leas Cliff Hall is just opposite and you can walk down a zig zag pathway to the Leas Cliff park and seafront.
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Date of stay: October 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from neil lomas, General Manager at Best Western Clifton Hotel
Responded 1 Jun 2021
Dear Guest Thank you for your extensive review and all the positive feedback therein, this is very much appreciated and I will ensure the team are made aware of your comments now that they are all beginning to return to work. I hope you will have the chance to visit us again now we have reopened and we look forward to being of service once more Thank you again for your lovely review Kind regards Neil
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex M wrote a review Nov 2021
Kingston-upon-Hull, United Kingdom
3.0 of 5 bubbles
Old fashioned hotel with character, parking can be an issue. £3 a night through the hotel for parking directly outside otherwise you have to pay and display to park in the side streets. Location is a short walk into town or down to the harbour area, good views from bedrooms depending on your room.

Breakfast buffet was lukewarm most days, and the water pressure in the shower was poor like holding a watering can over your head. Room carpet could do with a clean as looked like toothpaste on it and several small beads on the floor as if a kids bracelet had broken.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
India C wrote a review Sept 2020
Epsom, United Kingdom
4.0 of 5 bubbles
First hotel stay following Covid so was feeling a little apprehensive. Firstly, there are social distancing signs everywhere so easy to follow and staff had on PPE. Breakfast is now table service instead of buffet which I preferred. My boyfriend thought this may be an issue as he often likes to have a few helpings, but the staff are really accomodating and you can ask for more when ordering. Food was very tasty and fresh. Decor is lovely, some parts of the hotel are a little tired but everywhere was very clean. Room and bathroom were a little small for a superior double, but the price was fantastic so cant really complain and we didnt spend much time there. No hairdryer in the room and toiletries would not be enough for x2 people to stay a couple of days (very small shower gel and no conditioner) but we bought our own with us so not a problem. The hotel is around a 5 min walk (if that) from Folkestone town centre, and maybe around a 10 min walk to the harbour. Its also right on the leas coastal park so great spot for a lovely walk/run. Parking can be a little tricky, there is a car park right outside the hotel but this was full the entire time we stayed. Parking around local streets is also permit only, however we found a spot around a 5 min walk away and as everything is so close we didnt need to use/walk to the car until we left. All in all would definitely stay here again.
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Date of stay: August 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Room 107 is right next to the top of the stairwell on the first floor so can be a little noisy.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
YogaPaul wrote a review Jan 2024
Hawkinge, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
We came here for New Years Eve including the gala meal at the Marco Pierre White Restaurant in the Hotel. Our room was clean and comfortable and was newly refurbished. Throughout our stay, including the restaurant, the staff were very attentive and helpful. There was definitely a party atmosphere and the DJ got everyone up and dancing.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Parking can be difficult
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from neil lomas, Other at Best Western Clifton Hotel
Responded 19 Jan 2024
Dear YogaPaul Thank you for your review of the hotel whilst staying with us over New Year. We are pleased to read that you found our Marco Pierre White Steakhouse and the New Year's Eve celebration an enjoyable experience, and the staff attentive. We are also pleased to hear that you found on of our newly refurbished bedrooms of great comfort. We look forward to welcoming you back soon. Kind regards
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MargaretBall wrote a review Sept 2020
Stafford, United Kingdom
5.0 of 5 bubbles
We stayed here for 2 nights as part 2 of a 3 part 'road trip' along the Kent coastline, having stayed here before and knowing it is excellent.

The hotel did not disappoint, even during this Covid 19 period. Cleanliness was top of the list, with the staff all wearing face masks at all times, and we felt completely safe here. House keeping was suspended but towels, ta, milk, etc were available from reception if you asked.

Our room was lovely, with a large bathroom with separate shower, and a sea view.

As we stayed Saturday and Sunday evenings we booked in the Marco Pierre White restaurant for evening meal on the Saturday and Sunday lunch.
Our Sunday lunch was excellent, and well worth the money, and the waiters were very polite and obliging, and of course, wore masks.
However, we did find the Saturday evening menu sadly lacking and very expensive for what it was. We didn't want steaks, so instead opted for the Shepherds Pie for my partner, and I had a burger. We both said that we had eaten better meals for a lot less and we didn't enjoy our meal. So we wouldn't book for an evening meal again here but would definitely have another Sunday lunch!

Breakfast were amazing, and we had exactly what we wanted, included in our tariff. All the staff were excellent.

So to sum up, all was excellent (except evening meal), staff were brilliant and eager to please, which they did. We will definitely stay here again and look forward to doing so soon.
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Date of stay: September 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Johnbrick wrote a review Jul 2021
Swansea
5.0 of 5 bubbles
I have been staying at the Clifton since February as I work in Folkestone during the week and stay 4-5 nights per week.

The hotel is spotlessly clean, the staff are very professional, polite, curious and just nice people to be around.

The food whether you eat from the bar menu or at Marco Pierre - whites steak house is always plentiful and tastes fantastic and very well presented and the breakfast yum yum, tastes for all.

The bar drinks are cheaper than the local pubs, bar staff always friendly, try the cocktails 👍

The some of the rooms are a little dated but are in the process of being renovated, no there’s no building noise, and they are always spotless.

You can’t fault the management and staff here, a very well run hotel, would recommend to all.

John,
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Date of stay: June 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from neil lomas, Other at Best Western Clifton Hotel
Responded 21 Jul 2021
Dear John On behalf of the team within the hotel thank you for your review and the kind words of praise & support therein, these are very much appreciated. I am really pleased you are enjoying your time in the hotel and I hope you continue to stay and savour the steaks & cocktails :-) Warmest regards Neil
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Miranda Gavin wrote a review Mar 2021
London
5.0 of 5 bubbles
This is the second time that I have stayed in the hotel for three nights which is in a fantastic, quiet location.
From the outset, the manager, Neil, did all he could to ensure that I was looked after and made to feel comfortable and welcome. He even remembered my name when I rebooked. This excellent customer service extended to the way I was treated by the receptionists Logesh and Zaida who were exceptionally friendly and kind. I drink a lot of tea, and they were more than happy to provide extra tea, coffee, milk and sugar.
The room I had had a sea view and huge bay windows so that, on a sunny day, I could watch passersby walking along The Leas and admire the ever-changing seascape. The bathroom was clean and the water piping hot. There are enough plug sockets to charge devices, desks so that I could work on my laptop, a wall-mounted TV and a clean comfortable bed.
Take away services are available locally and were delivered to the hotel. There is also the option for a takeaway breakfast and roast available at the hotel which I have yet to sample.
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Date of stay: March 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from neil lomas, General Manager at Best Western Clifton Hotel
Responded 22 Mar 2021
Dear Miranda Thank you for taking the time to give us your feedback following your recent visit, this is very much appreciated as I know it was a turbulent situation which brought you down to us. I am really pleased we managed to make your stay a pleasant experience and the team looked after you in a manner that is the 'Clifton Way' We look forward to hopefully welcoming you back again in the future Once again, thank you for your praise and high scores Kindest regards
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shaun856 wrote a review Jul 2020
Fareham, United Kingdom
3.0 of 5 bubbles
Room 104 is directly over the Kichen and it’s ventilation system is right outside of the rooms windows. When it’s running it’s to noisy and smelly to have the windows open. The 05.50 start up of the fans was definitely not appreciated. No warning given by reception about this.
When checking in the receptionist made on off the cuff remark about our booking being made through a price reduction site rather than directly with themselves, probably why we got the room we got.
Tv remote didn’t work and the main light in the bathroom also didn’t work.
Mattresses are not very supporting.
Didn’t eat so can’t comment on the food offering.
Stay here again, it will take some convincing.
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
suzyplum wrote a review Feb 2020
5.0 of 5 bubbles
My husband and I celebrated our 30th Wedding Anniversary by holding a party in the Garden Room of the hotel. What a fantastic time we and all our friends had celebrating this very special occasion. I can’t thank the staff enough for all they did to make the evening such a success. Huge thanks to Zaida and the staff who were working that evening. I have to mention the wonderful Zaida who set up the venue perfectly. She thought of everything – where the cake needed to be, table for the presents, seating plan. During the evening Zaida discreetly kept an eye on everything, directing the waiting staff and letting them know when to put food out etc. She ensured everything ran smoothly and seamlessly. Thank you Zaida and your team for all your hard work. Also, a big thank you to the chef. The food was so tasty - lasagne and southern fried chicken and yummy desserts too. Everyone commented on how good the food was. Thanks to Neil and all who work for him including the lovely receptionist Philippa who I liaised with leading up to the party. Oh and thank you to Andre who helped with the presentation PowerPoint earlier in the evening. What great staff who go above and beyond to be helpful. Nothing was too much trouble. I have experienced such friendly and professional service and I would highly recommend hiring out the Garden Room for any celebratory occasion.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Neil L, Group General Manager at Best Western Clifton Hotel
Responded 6 Feb 2020
Dear Suzy Thank you for your fabulous review which has put a smile on everyone's face here at the hotel. I am so pleased we were able to make a special occasion even more special. I will ensure Zaida, Philippa and the rest of the team are thanked on your behalf and I will add mine to those as well. I hope the rest of your celebrations were just as successful and we look forward to welcoming you back again in the not too distant future Once again, thank you for your lovely words of praise & support Kind regards Neil
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Susan Rose wrote a review Mar 2020
4.0 of 5 bubbles
We only stayed one night 🌙 when our coach holiday to Germany was cut short because of the pandemic closing borders they arranged one night at Clifton. Arriving after 10pm we found staff had stayed to make us an excellent 3 course meal. While it was a set menu there was a vegetarian option available for those who had requested it. The room we stopped in was scrupulously clean and very comfortable. Although in the circumstances we didn't bother to unpack our cases there was plenty of storage available.The facilities were exceptional, a well stocked hostage tray large table comfortable chairs and beds, the bathroom had both a shower and bath.
The following morning the breakfast had plenty of variety and the dining room was scrupulously clean. The staff were helpful and pleasant
Due to the unusual circumstances of the stay I cannot comment on price and or value for money but I would definitely consider another stay and recommend this establishment
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Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike H asked a question Aug 2022
Kingsdown, United Kingdom5 contributions1 helpful vote
Is this hotel dog friendly
Mike H asked a question Aug 2022
Kingsdown, United Kingdom5 contributions1 helpful vote
Is this hotel dog friendly
Answer from H0telinspect0r10
London, United Kingdom26 contributions57 helpful votes
I don't know as I'm not a dog owner but I think it might be.
Answer from Dave AUSTIN
Eythorne, United Kingdom
They can reserve you a space outside but not sure how safe this would be for a motorcycle/
Answer from Samantha R
Redhill, United Kingdom2 contributions
You can get a parking permit from reception when you arrive
Answer from lindylou16
Greenhithe, United Kingdom70 contributions55 helpful votes
Yes ours did
clairehorsemad wrote a tip Jun 2024
Farnham, United Kingdom78 contributions22 helpful votes
5.0 of 5 bubbles
"Cheap parking ticket available from reception "
Read full review
Suziepink wrote a tip Jun 2024
Deal, United Kingdom13 contributions2 helpful votes
5.0 of 5 bubbles
"Great staycastion for mid point journey round the Kent coast."
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Suziepink wrote a tip Mar 2024
Deal, United Kingdom13 contributions2 helpful votes
5.0 of 5 bubbles
"Right on the seafront with views across the sea. Place convenient to town, shops, eateries and palisade. "
Read full review
YogaPaul wrote a tip Jan 2024
Hawkinge, United Kingdom19 contributions9 helpful votes
5.0 of 5 bubbles
"Parking can be difficult"
Read full review
K M C wrote a tip Dec 2023
6 contributions
4.0 of 5 bubbles
"Parking is difficult; if you find a space you need to organise a permit with the hotel or use the local council car park nearby"
Read full review
Not the right property for you?
There are more places to choose from in the Folkestone area.
PRICE RANGE
£87 - £138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western folkestone, folkestone best western
LOCATION
United KingdomEnglandKentFolkestone
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN CLIFTON HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Best Western Clifton Hotel
Which popular attractions are close to Best Western Clifton Hotel?
Nearby attractions include Leas Lift Lockout (0.2 miles), Lower Leas Coastal Park (0.2 miles), and The Leas Promenade (0.06 miles).
What are some of the property amenities at Best Western Clifton Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Best Western Clifton Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
What food & drink options are available at Best Western Clifton Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Clifton Hotel?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Best Western Clifton Hotel?
Conveniently located restaurants include The Restaurant MS, Sotirio's Bar & Restaurant, and The Bouverie Tap.
Is Best Western Clifton Hotel located near the city centre?
Yes, it is 0.7 miles away from the centre of Folkestone.
Are any cleaning services offered at Best Western Clifton Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Clifton Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Best Western Clifton Hotel?
The staff speaks multiple languages, including English, Spanish, Hindi, Romanian, Czech, Filipino, and Slovak.
Are there any historical sites close to Best Western Clifton Hotel?
Many travellers enjoy visiting St. Leonard's Church (3.8 miles), The Leas Lift (0.3 miles), and Saltwood Castle (3.9 miles).
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