The Two Rivers at Chepstow by Marston's Inns
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The Two Rivers at Chepstow by Marston's Inns
Newport Road The Two Rivers at Chepstow, Chepstow NP16 5PR Wales
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Dining (11)
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Avg. £135 /night, 8/7 - 8/8
£145
per night
£103
per night
£60
per night
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About
4.0
#1 of 4 hotels in ChepstowLocation
Cleanliness
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
A relaxed, friendly pub restaurant situated at the foot of the Wye Valley, The Two Rivers is a great place to eat out in Chepstow. Our carefully-chosen menu of British pub favourites is enhanced with interesting accompaniments and intriguing touches. And our rotisserie oven perfectly roasts Red Tractor farm-assured birds daily, achieving a crisp and tender perfection that lies at the heart of our most original dishes. Dive into colour and flavour as you enjoy an aromatically authentic rotisserie curry or keep it traditional with a juicy half or whole rotisserie chicken. Bringing the kids? They'll love the choice on our children's menu, which includes quality versions of pub favourites for the very small and plenty of fun dishes for the older chicks. Our 23-room lodge is comfortable, well-appointed and right next door. We look forward to welcoming you-for a drink, a meal, or the night.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Children's television networks
Highchairs available
Non-smoking hotel
Outdoor furniture
Express check-in / check-out
Electric vehicle charging station
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Extra long beds
Bath / shower
Sofa
Wardrobe / wardrobe
Clothes rack
Iron
Electric kettle
Sofa bed
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Hotel links
Location
Newport Road The Two Rivers at Chepstow, Chepstow NP16 5PR Wales
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
49 Restaurants
within 0.75 miles
Reviews
4.0
439 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Two Rivers at Chepstow by Marston's Inns is often commended for its pleasant ambiance, offering guests clean, well-appointed rooms in a sociable setting. While service receives mixed reviews, with some guests praising the staff's professionalism and others pointing out slow or inattentive service, the hotel's location is widely appreciated for its proximity to the town center and ample parking.
The cleanliness of the hotel consistently earns positive remarks, although opinions on value and amenities vary, with some guests highlighting overpriced items and service inconsistencies.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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439Reviews4Q+A66Room tips
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Detailed Reviews
Hotel's Favourite
Brilliant home from home accommodation . Rooms fabulous and so clean ! Staff first class , customer focussed and attentive to every need . Food exceptional - superb evening menu and breakfast full of hot / cold food choices . Could not recommend this venue more highly . We will return
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Two Rivers by Marstons Inns, General Manager at The Two Rivers at Chepstow by Marston's Inns
Responded 22 Nov 2022
Chiantisister, we are so pleased you enjoyed your visit to Two Rivers at Chepstow - Hotel! Thank you, and have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for 2 nights in mid Sept 20 ahead of walking the Wye Valley Walk. Staff were very friendly and helpful. Our room was comfortable, and there was plenty of parking, We used the restaurant for meals which were tasty and promptly served.
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Date of stay: September 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Lovely overnight stay. Arrived at lunchtime, ordered food which arrived reasonably quickly. Staff were very welcoming and all servers very friendly. Lunch was very reasonable, kids meals good sized portions, clearing tables was a little slow and spent drinks glasses were not removed when new drinks were brought out although this wasn’t a huge problem. Hotel room lovely and clean, just as described and brilliant value at £55 absolutely perfect for our overnight stay. Evening meal was nice if a little pricey for pub type food when competitors offer same quality 2 for 1, service a little slower than lunchtime but the pub was much busier. It was the hottest day of the year but the pub was exceptionally hot and the windows wouldn’t stay open which was a shame. Again took a very long time for the food to be cleared away and to be asked if we’d like deserts, son was disappointed at the size of the child’s brownie but at £1.25 I thought it was good value. Our first Marston’s experience and will definitely be looking to use them again next time we need a stop over. Highly recommend.
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Date of stay: May 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Spencer, General Manager at The Two Rivers at Chepstow by Marston's Inns
Responded 20 Jun 2024
Thank you for taking time out in doing us this review we really appreciate it
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for three nights. The room was spotless and although a little basic, perfectly adequate for a short stay to explore the Wye valley.
We had one evening meal here. The menu is the usual pub grub, arrived promptly, was well cooked and tasty. Staff were friendly and competent. Breakfasts were very good; we particularly liked being able to chose the style of breakfast, paying for either continental, cooked options or a full breakfast. Paying one price sometimes encourages having a full breakfast even if you don't really need it!
We had one evening meal here. The menu is the usual pub grub, arrived promptly, was well cooked and tasty. Staff were friendly and competent. Breakfasts were very good; we particularly liked being able to chose the style of breakfast, paying for either continental, cooked options or a full breakfast. Paying one price sometimes encourages having a full breakfast even if you don't really need it!
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Date of stay: September 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Harmon, General Manager at The Two Rivers at Chepstow by Marston's Inns
Responded 22 Oct 2023
Thank you for your review. I will pass on your comments to the team. Have a great day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From start to finish this was one of the worst experiences we have had in a long time ! The best part of the meal was how friendly and apologetic the staff were and through no fault of their own.
We came as a family and having read previous reviews we were really looking forward to our evening meal.
The starters we ordered looked lovely but being told their were no chicken wings left was poor especially when you have a meal such as rotisserie which offers them as a side and there were none left.
The starters were ok nothing to get excited about really.
The restaurant wasn’t particularly busy at all but for some reason we had been there an hour and 40 mins and still hadn’t had our mains. We asked 3 times and we kept being told “we will check now” we had 3 children’s meals which hadn’t arrived which was appalling keeping them waiting for food was simply unacceptable! Finally 10 minutes later our food arrived and I would love to have said it was worth the wait but it was just shocking !
For such a delicate fish, cod should fall apart and flake away but the cod dish was solid with anaemic bacon on top of it, microwaved vegetables and some sort of sauce which was meant to be rarebit ?! Have you ever tried proper rarebit ?! It was quite frankly appalling and one of the worst experiences we have ever had. The fact that we had to wait so long and seeing other tables who came after us being served their meals over us and with children in tow it’s just not on. The kids were shattered and we had gone past hunger at that stage.
We cannot fault the staff they were amazing but the chef needs to be sacked .. If you can’t get something as simple as cod right then what hope have you for trying to run a successful business. This is a crucial time for businesses and surely you would want repeat custom but unfortunately for us we will never return and that’s a shame !
We were given 20% off our Bill as a means of apology which was something but it’s the whole experience that let us down and the food, when you spend a weekend away you want nice food and it spoils it and makes it a bad experience.
We came as a family and having read previous reviews we were really looking forward to our evening meal.
The starters we ordered looked lovely but being told their were no chicken wings left was poor especially when you have a meal such as rotisserie which offers them as a side and there were none left.
The starters were ok nothing to get excited about really.
The restaurant wasn’t particularly busy at all but for some reason we had been there an hour and 40 mins and still hadn’t had our mains. We asked 3 times and we kept being told “we will check now” we had 3 children’s meals which hadn’t arrived which was appalling keeping them waiting for food was simply unacceptable! Finally 10 minutes later our food arrived and I would love to have said it was worth the wait but it was just shocking !
For such a delicate fish, cod should fall apart and flake away but the cod dish was solid with anaemic bacon on top of it, microwaved vegetables and some sort of sauce which was meant to be rarebit ?! Have you ever tried proper rarebit ?! It was quite frankly appalling and one of the worst experiences we have ever had. The fact that we had to wait so long and seeing other tables who came after us being served their meals over us and with children in tow it’s just not on. The kids were shattered and we had gone past hunger at that stage.
We cannot fault the staff they were amazing but the chef needs to be sacked .. If you can’t get something as simple as cod right then what hope have you for trying to run a successful business. This is a crucial time for businesses and surely you would want repeat custom but unfortunately for us we will never return and that’s a shame !
We were given 20% off our Bill as a means of apology which was something but it’s the whole experience that let us down and the food, when you spend a weekend away you want nice food and it spoils it and makes it a bad experience.
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Spencer, General Manager at The Two Rivers at Chepstow by Marston's Inns
Responded 20 Jun 2024
Hi. We are sorry you didn't enjoy your experience with us at the two rivers and will take your feedback on board to improve in the future as we strive to deliver the very best service at all times
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a fantastic stay to attend Chepstow Races to celebrate my husband, Richard Chinnock's 60th birthday on Saturday 24 February. I cannot praise the staff enough. Before the stay I needed to email The Two Rivers on several occasions to book a 2 night stay for my husband and myself, and a one night stay for another 4 rooms for family members joining us on the Saturday to attend the races. I always had my queries responded to quickly and efficiently and on arrival the lady who checked us in, I think she was called Sam, but am not entirely sure, apologies, was so helpful and efficient. The room was lovely and quiet and Sam was on duty all weekend and was always on hand to attend to us regarding drinks, meals or any queries we had. She patiently and helpfully booked in the 4 lots of guests on the Saturday evening although she was extremely busy and I cannot praise her enough. Thank you Sam you are an absolute credit to the venue and to Marston's.
The manager, Louis, was also helpful when I had to check a room booking with him both by email in advance, and on the Friday evening.
We enjoyed a 20% discount from the evening meal cost which was a great help on both the Friday and the Saturday and the team were all very helpful regarding some of the party's special dietary requirements both at the evening meal on Saturday 24, and breakfast on Sunday 25 February. Sincere thanks to all the team, hospitality and the catering for their attention and care. Both the breakfasts and evening meals were of great quality and everyone was served quickly even though the restaurant was always very busy.
The housekeeping team also looked after us very well and serviced our room and gave us clean towels even though we were only staying 2 nights, thank you to them also.
In summary we cannot fault the whole experience we enjoyed at The Two Rivers and plan to return in the future. Thank you to everyone!
The manager, Louis, was also helpful when I had to check a room booking with him both by email in advance, and on the Friday evening.
We enjoyed a 20% discount from the evening meal cost which was a great help on both the Friday and the Saturday and the team were all very helpful regarding some of the party's special dietary requirements both at the evening meal on Saturday 24, and breakfast on Sunday 25 February. Sincere thanks to all the team, hospitality and the catering for their attention and care. Both the breakfasts and evening meals were of great quality and everyone was served quickly even though the restaurant was always very busy.
The housekeeping team also looked after us very well and serviced our room and gave us clean towels even though we were only staying 2 nights, thank you to them also.
In summary we cannot fault the whole experience we enjoyed at The Two Rivers and plan to return in the future. Thank you to everyone!
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Date of stay: February 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Spencer, General Manager at The Two Rivers at Chepstow by Marston's Inns
Responded 20 Jun 2024
Wow what a great review, thank you for taking time out in doing this for us, will hopefully see you all again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to Chepstow with friends who were walking Offa’s Dyke path. This was a good location although there are some steep hills in Chepstow and we chose to drive to a restaurant on our second night.
The hotel is modern and just opposite the pub. They were very helpful in getting me a ground floor room. Our room was large and very clean. The bed was extremely comfortable.
Breakfast was served in the pub dining room and was good although the variety of options was a little confusing.
The hotel is modern and just opposite the pub. They were very helpful in getting me a ground floor room. Our room was large and very clean. The bed was extremely comfortable.
Breakfast was served in the pub dining room and was good although the variety of options was a little confusing.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: There was plenty of parking when we were there and an electric charging point.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marston's Inns, Revenue Management at The Two Rivers at Chepstow by Marston's Inns
Responded 11 May 2022
Thank you very much for your feedback, we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A big shout out for the kitchen, and lounge staff, who efficiently looked after 14 of us, in a superb manner. The festive lunch was lovely, although could have been hotter. The turkey was plentiful. All in all we thoroughly enjoyed ourselves. Next year, leave out the crackers, as they were cheap & nasty, and could I recommend that you put a party hat at each sitting, rather than a cracker. We had pre-ordered, which made life easier for the kitchen, so service ran smoothly. Unfortunately one of our group hit a Tesco lorry on the roundabout at Aust, so didn't make it to the meet, but it was easy to remove a turkey and xmas pudding from the pre-order. Thank you all again, and I hope you all have a wonderful Christmas & New Year. :)
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marston's Inns, Revenue Management at The Two Rivers at Chepstow by Marston's Inns
Responded 18 Dec 2022
Hi Jaykidman, thank you for taking the time to leave a review for us at Two Rivers at Chepstow - Hotel. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Two Rivers at Chepstow - Hotel!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked 3 rooms at the Two Rivers to attend a wedding at a nearby venue. Staff at the Two rivers were extremely helpful that includes the cleaning staff who priorised our rooms for use before the wedding. The night porter was very supportive when we returned and was also served us with breakfast due to staff sicknesses. Eventhough she had worked a very long shift was upbeat and chatty asking is about the wedding. Would definitely stay here again
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Spencer, General Manager at The Two Rivers at Chepstow by Marston's Inns
Responded 4 weeks ago
Thank you so much for the kind review, the lady who looked after you is the Manager Sam, she definitely goes above and beyond and always smiling, I'm happy that she exceeded your expectations, will see you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really disappointed with this visit today. We ordered food at 1.55 and this wasn’t served to us until 2.45. Slow service and I wasn’t told of the delay, as would have gone somewhere else. Had to chase this up.
Food wasn’t the best lukewarm but no one checked to see if everything was ok with our meals, no apology for the delay. There were 3 of us, given 3 forks and 2 knives very hastily. So needed to find a knife and salt, pepper and vinegar. Wasn’t asked if we wanted any sauces, noticed the table opposite had sauces eventually given to them. Another table complained about the food, which the waitress apologised and said that she would take something off their bill but they left. No one bothered to check even after we had finished like the other table, overheard someone complaining about being overcharged for desserts. I didn’t get s copy of my receipt to check if my bill was correct.
The table by the side of us left at 2 pm and their table wasn’t cleared at all so we faced their dirty dishes during our meal. Dishes are probably still there.
Won’t be visiting any time soon.
One star given as we were allowed to change our booking slot.
Food wasn’t the best lukewarm but no one checked to see if everything was ok with our meals, no apology for the delay. There were 3 of us, given 3 forks and 2 knives very hastily. So needed to find a knife and salt, pepper and vinegar. Wasn’t asked if we wanted any sauces, noticed the table opposite had sauces eventually given to them. Another table complained about the food, which the waitress apologised and said that she would take something off their bill but they left. No one bothered to check even after we had finished like the other table, overheard someone complaining about being overcharged for desserts. I didn’t get s copy of my receipt to check if my bill was correct.
The table by the side of us left at 2 pm and their table wasn’t cleared at all so we faced their dirty dishes during our meal. Dishes are probably still there.
Won’t be visiting any time soon.
One star given as we were allowed to change our booking slot.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sam Spencer, General Manager at The Two Rivers at Chepstow by Marston's Inns
Responded 20 Jun 2024
Hi. We are sorry you didn't enjoy your experience with us at the two rivers and will take your feedback on board to improve in the future as we strive to deliver the very best service at all times
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s about 3/4 mile, all up hill
It's easily a 15-20 mins walk down a steep hill. The going is okay it's the coming back that's the problem.
"Tesco in town closes really early on a Sunday if you want to buy snacks didn’t try M & S"Read full review
"Parking is great. Peak times road is busy as main artery out but once peak traffic gone it flows well."Read full review
"Excellent friendly staff particularly helpful Kelly and Owen who went so out their way to help"Read full review
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PRICE RANGE
£65 - £114 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomWalesSouth WalesMonmouthshireChepstow
NUMBER OF ROOMS
23
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingTHE TWO RIVERS AT CHEPSTOW BY MARSTON'S INNS - Updated 2024 Reviews, Photos & Prices
Frequently Asked Questions about The Two Rivers at Chepstow by Marston's Inns
Which popular attractions are close to The Two Rivers at Chepstow by Marston's Inns?
Nearby attractions include Chepstow Castle (0.6 miles), Chepstow Museum (0.7 miles), and The Queen's Head Micropub (0.3 miles).
What are some of the property amenities at The Two Rivers at Chepstow by Marston's Inns?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Two Rivers at Chepstow by Marston's Inns?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Two Rivers at Chepstow by Marston's Inns?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Two Rivers at Chepstow by Marston's Inns?
Yes, free parking is available to guests.
What are some restaurants close to The Two Rivers at Chepstow by Marston's Inns?
Conveniently located restaurants include Chatterbox coffee shop, Firstclass Cafe, and Panevino Restaurant.
Is The Two Rivers at Chepstow by Marston's Inns located near the city centre?
Yes, it is 0.2 miles away from the centre of Chepstow.
Are there any historical sites close to The Two Rivers at Chepstow by Marston's Inns?
Many travellers enjoy visiting Caer-went Roman Town (4.1 miles), The Old Station Tintern (4.6 miles), and Old Wye Bridge (0.8 miles).
Is The Two Rivers at Chepstow by Marston's Inns accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.