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Cromwell Lodge

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Cromwell Lodge
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517 Reviews from our TripAdvisor Community

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Showing 514: English reviews
Dartmouth, United Kingdom
Reviewed 14 April 2014

Stayed here for a weekend while husband was on business and we really enjoyed the whole experience. The staff were so friendly and helpful. The room we had was right up in the attic and lovely and clean as was the bathroom. The floors are uneven and sloping but that all adds to the charm as does the creaking floorboards!...

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Helpful?
Thank Jentol57
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank for your wonderful comments regarding your visit with us. I will share your comments with the team, who I am sure will welcome your views. Feedback such as yours is invaluable for us to constantly review, and where needed improve on our customer service delivery. We look forward to welcoming you to the Cromwell again in the future.

gosport
Reviewed 10 April 2014

Stayed there back in January for a weekend away with my husband. Nice hotel friendly helpful staff, Room was really nice , spacious and clean. Very nice surroundings and pleasant atmosphere ,we had lunch when we got there in the bar area and the it was was lovely but a little bit pricey. We decided to have dinner in the...

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Helpful?
Thank chezredtom
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for your positive comments, I will be sure to share these with the team. Your feedback is invaluable for us to ensure we are constantly improving our customer service.

Liverpool
Reviewed 2 April 2014

We stayed here last Thursday and were greeted by a very helpful and pleasant receptionist. the room are dated but what do you expect for a 500 year hotel and this kind of added to the atmosphere. Narrow passageways, uneven surface, up and down staircases, old décor, but on the whole ok for value for money. Breakfast was included and...

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Helpful?
Thank christinemc46
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you very much for your feedback, and your comments regarding your experience at the Cromwell. We are glad that you enjoyed your visit to Banbury. We are constantly changing our menu, and do hope you may give us a try again in the future, and that we may have something to satisfy your appetite.

London
Reviewed 31 March 2014

This hotel is on a very busy, noisy road so if you're looking for an idyllic break outside of London (like I was) this is not it. The room we had was very roomy (superior double) but the bathroom was very old & worn & the window had been painted shut so the unpleasant, artificial small of cleaning product filled...

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Helpful?
Thank ChelseaLass
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to share your recent experience with us. We are constantly developing the hotel, and ensuring our maintenance is up to scratch. We would have appeared to have fallen slightly behind on this occasion, but your feedback is imperative so that any issues that you may have encountered are not repeated. We do hope that...

West Thurrock, United Kingdom
Reviewed 25 March 2014

I stayed here recently. Very central for shopping. Building is old and creaky but this just adds to the attraction. Superb value for money, breakfast was absolutely lovely, varied selection and full cooked option as well.Rooms are spacious and clean. Staff were very friendly and efficient. I would recommend and would stay again myself.

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Helpful?
1Thank Kim S
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you very much for your wonderful comments, which we will be sure to share with the team here at the Cromwell. We are especially glad that you enjoyed your short break with us, and look forward to welcoming you again in the future.

Bath, United Kingdom
Reviewed 24 March 2014

Stayed for 2 nights recently. Staff were very helpful & made you very welcome. Food was very good and reasonably priced. Rooms, although a touch on the small side, were clean and offered all the comforts. Would stay again without hesitation

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1Thank allinthemoment
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to share your wonderful comments. We are glad you enjoyed your visit with us, and look forward to welcoming you again in the near future.

Devon
Reviewed 16 March 2014

I've stayed here before a few years back. Met a work colleague and had a few beers and a nice mixed grill. The room was ok. Not pristine but ok. Unfortunately till gone past 1am you could hear saws and hammering which when mentioned to staff they just said sorry there was work in the kitchen been done. Not acceptable...

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Helpful?
1Thank Balme123
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to share your feedback. May we firstly apologise for any disruption the events during your stay may have caused you. The repair works carried out were unavoidable and essential, however they did cause more disruption than originally anticipated. We are glad that you enjoyed your meal with us, and do hope that you may...

Edmonton
Reviewed 14 March 2014

We spent 2 nights at the Cromwell in February. Remembering that the hotel was built some 500 years ago, one must remember that it is old, hallways are narrow, and the floors aren't totally level...and that's what adds to the charm! The staff were all very friendly and helpful, the lodge is very clean and well kept, and the whole...

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Helpful?
1Thank Gerald T
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you for taking the time to share your feedback. We are glad that you enjoyed your short break with us, and that our team could make it a friendly and comfortable stay. I will be sure to pass your comments on to the team regarding the service that you received, and we very much look forward to welcoming you...

oxfordshire
Reviewed 12 March 2014

Recently stayed at the Cromwell Lodge in Banbury,staff couldn't have been more helpful,rooms would benefit from some cosmetic improvements. Selection of Beer and quality of food especially Breakfast was extremely good. More importantly the staff that work within the Cromwell are naturally friendly and go out of there way to be helpful. Especially big thank you to Peter who made...

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Helpful?
1Thank snipers
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

Thank you very much for taking the time to share your feedback regarding your recent experience. I am extremely glad that we could make your stay with us a comfortable and enjoyable one. We are currently implementing a maintenance programme to improve the decor of our rooms, and hope to get them to a standard that meets with the wonderful...

North wal
Reviewed 10 March 2014

I'm glad we had tesco vouchers as if we'd paid the £200 up front we would have been more disappointed. As it is not value for money. It is an Inn & I was aware that this affects the style of the building, but there is no excuse for poor maintenance. Windows that are stuck partly open, plaster coming off....

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Helpful?
Thank Jenny J
Chris_Garnett, Guest Relations Manager at Cromwell Lodge, responded to this review

We appreciate you taking the time to share your comments, as such feedback is invaluable for us to always strive and improve our standards and service. We apologise that things were not up to scratch upon your arrival, but I am glad that the team could rectify some of the smaller issues for you as swiftly as they did. We...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service

Additional Information about Cromwell Lodge

Address: 9-11 North Bar Street, Banbury OX16 0TB, England
Region: United Kingdom > England > Oxfordshire > Banbury
Price Range: £58 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cromwell Lodge 4*
Number of rooms: 23
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Also Known As:
Cromwell Hotel Banbury
Cromwell Lodge Banbury, Oxfordshire
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Questions & Answers

Here's what travellers have asked, with answers from Cromwell Lodge staff and other travellers.
5 questions
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Marlow, United Kingdom
2 months ago

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Questions? Get answers from Cromwell Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only saw our room!”
 of 5 bubbles del316, 25 Mar 2017 | Read review
“Avoid room 3 - noise from generators/fans”
 of 5 bubbles WLT83, 2 Feb 2017 | Read review
“Ground floor rooms available for those with mobility issues who cannot manage stairs.”
 of 5 bubbles patw523, 20 Jan 2017 | Read review
“Avoid the room over the function room or bar”
 of 5 bubbles 41lesg, 2 Jan 2017 | Read review
“No wifi worked not suitable for business”
 of 5 bubbles Lainie-Bramerton, 3 Dec 2016 | Read review
5 of 5