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Ashford International Hotel

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Ashford International Hotel
Ashford International Hotel
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1,293 Reviews from our TripAdvisor Community

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Showing 1,263: English reviews
Ashford, United Kingdom
Reviewed 2 days ago NEW

Very helpful and caring managers and Their assistants. In the Horizon Restaurant is very nice and tasty :) everything fresh and delicious -highly recommended . Very friendly and professional service .

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Helpful?
Thank radavon
Kent, United Kingdom
Reviewed 4 days ago NEW

Lovely clean, modern room. Good room service. Staff were really nice in hotel and spa. Spa treatments were enjoyed and were professionally satisfying. We got a breakfast, lunch and dinner included too which was nice. My only complaint is the state of the toilets in the female changing rooms.A few were out of order. Some had no loo roll. The...

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Thank Katiekins91
Gravesend, United Kingdom
Reviewed 1 week ago via mobile

Myself and my daughter stayed here again the weekend of 11-13 Feb 2017. Been here many times before and have always enjoyed it. Friendly staff right from Sally in reception who checked us in, Julie Randall the head housekeeper and the cleaners Devi and Sharon who cleaned our rooms. Also the morning chef and restaurant staff. The Wi-fi service is...

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Helpful?
Thank susan07049
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear susan07049. Many thanks for your review and your continued loyalty. I’m pleased that you and your daughter enjoyed your stay and that you made a trip to McArthur Glen Designer Outlet during the adults only swim times. Just a reminder that our child swim times are 9am – 12pm and 4pm – 7pm daily. Thank you for mentioning the...

Ashford, United Kingdom
Reviewed 1 week ago via mobile

A large busy hotel yet Alex, the barman, makes his regular guests feel they are part of a community and not in a stale environment. I walk in and am acknowledged, he knows my drink and I am served, with out him breaking his flow of banter with other guests; then he comes to say hello.... and take payment!

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Helpful?
Thank sasad6
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear sasad6. Many thanks for your lovely review and for personally acknowledging our Barman Alex. He is a credit to the hotel and his passion for his job is clear to see. Thanks again and we look forward to welcoming you back very soon. Kind regards Veronica Kingham, Cluster General Manager

Dover
Reviewed 1 week ago via mobile

There is a variety of rooms and sizes. The hotel is conveniently situated for the M20 and about 10 minutes by taxi from the railway station. There is plentiful parking. The various buffets we've had over the year have been adequate rather than good. The staff have always been friendly and helpful. It's a shame they are let down by...

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Helpful?
Thank Mike P
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Mike P. Thank you for your feedback. I have taken onboard your comments regarding the catering and discussed them directly with our Head Chef. If you would like to email me directly with any additional feedback I’d happily look into it further with the Chef. On a positive note, I’m pleased that you have found our location convenient and...

Reviewed 2 weeks ago via mobile

Myself and two friends stayed here for a spa break. The hotel is very easy to find. We shared a family which was very spacious. The room only had towels and robes for two guests, but once we phoned reception staff quickly brought these up plus another mug and extra biscuits. Our deal included breakfast, lunch, dinner plus either 2...

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Helpful?
Thank Karen C
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Karen C. Thank you for taking the time to review your recent stay at Ashford International Hotel. I’m pleased that you and your friend both enjoyed your spa break an that you hope to return in the future. I will ensure my Leisure & Spa team address the cleanliness in the changing rooms and thank you for brining this...

London, United Kingdom
Reviewed 2 weeks ago

Onsite parking is good with lots of space. The room was spacious and clean. Staff were helpful. Breakfast was tasty with a lot of options. Refills on fresh fruit were slow but forgivable. Dinner service was good. We had a group of 9 and they dealt with our orders well for each course although during the main one plate was...

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Helpful?
Thank Nai_NaiY2K
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Nai_NaiY2K. Thank you for your review and I’m pleased that you and your group of friends all enjoyed your spa break at Ashford International Hotel. Keep a look out on our website for our latest offers and we look forward to welcoming you back again in the future. Kind regards Veronica Kingham, Cluster General Manager

Bournemouth, UK
Reviewed 2 weeks ago

Easy and fast check-in by very friendly reception staff. Room was spacious and had all the amneties needed (no fridge in the room and the hairdryer is one of the slow ones that's attached to the drawer - luckily I took my own!). Good comfortable bed. Air heating didn't work properly so the room was freezing (and it was -2...

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Helpful?
Thank JeniatCrystalBalance
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear JeniatCrystalBalance. Thank you for your balanced review and I will certainly relay your feedback to the team. All rooms also have standard plug in hairdryers which are much more effective and can be located in the wardrobe. It’s also regrettable that you were disturbed by some noisy guests returning to their rooms in the early hours on one night....

Peterborough, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed at this hotel as it was booked for me by work. The staff at the front desk were rude and unhelpful and seemed like they also didn't want to be there. My room had a plug hanging off the wall and the toilet was broken. The restaurant takes forever to bring you your food and because it's an expensive...

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Helpful?
Thank Matt B
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Matt B. Thank you for your feedback and please accept my apologies for your disappointment on this occasion. I’ll certainly investigate your comments with the team and if you’d like to discuss your experience in greater detail then please don’t hesitate to contact me. Kind regards Veronica Kingham, Cluster General Manager

Leeds
Reviewed 2 weeks ago via mobile

I have stopped each month for the last 3 years but due to a job change it is unlikely that I will be visiting Ashford. Lovely friendly staff, comfy spacious rooms which are always clean. Rooms not as soundproof as they used to be and can hear next room, would recommend that it s looked at. Gym is fantastic and...

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Helpful?
Thank Karl F
AIHGeneralManager, General Manager at Ashford International Hotel, responded to this review

Dear Karl F. Many thanks for your 5 star review and your kind comments about the team. They were delighted to read your review, especially Angie and the Leisure team. Thanks again and we hope to welcome you back for a leisure break at Ashford International Hotel sometime soon. Kind regards Veronica Kingham, Cluster General Manager

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Horizon Restaurant
Horizon Restaurant
Cuisines: British, Contemporary
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Ashford International Hotel is located close to J9 of the M20 motorway and minutes from the Eurostar terminal, Channel Tunnel and only 36 minutes from London. The hotel boasts 19 state-of-the-art conference rooms and 179 sumptuous bedrooms. The hotel has a contemporary brasserie style restaurant Horizon, Costa Coffee and the more informal sports bar with pool table, Quench. Leisure and Spa facilities feature a 20m indoor pool, Jacuzzi, sauna, steam room, Technogym, relaxation suite and six beauty treatment rooms. ... more   less 

Additional Information about Ashford International Hotel

Address: Simone Weil Avenue, Ashford TN24 8UX, England
Region: United Kingdom > England > Kent > Ashford
Price Range: £69 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ashford International Hotel 4*
Number of rooms: 179
Reservation Options:
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Also Known As:
Ashford Hotel International
Ashford International Hotel Kent
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Questions & Answers

Here's what travellers have asked, with answers from Ashford International Hotel staff and other travellers.
13 questions
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Questions? Get answers from Ashford International Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double room was great for a couple to have a getaway”
 of 5 bubbles Katiekins91, 17 Feb 2017 | Read review
“I had a downstairs room and it appears all the rooms are away from the communal areas so likely to be quiet”
 of 5 bubbles adrianandlois, 5 Jan 2017 | Read review
“Ask for connecting rooms if visiting with friends - it made all the difference!”
 of 5 bubbles Suzanne1662, 4 Jan 2017 | Read review
“All rooms are about the same”
 of 5 bubbles FirstPaul, 17 Dec 2016 | Read review
“Ask about the heating system and get someone to show you how the room can be warmed in autumn and winter ... or any when else you need it.”
 of 5 bubbles behrozeg, 27 Nov 2016 | Read review
5 of 5