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Sure Hotel by Best Western Lockerbie

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Traveller (59)
Room & Suite (33)
Dining (20)

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About

#5 of 5 hotels in Lockerbie
Location
Cleanliness
Service
Value
This newly renovated Sure hotel by Best Western Lockerbie and undergone a wonderful transformation resulting in a stunning hotel,bar and restaurant concept.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Internet
Bar / lounge
Hiking
Meeting rooms
Baggage storage
Non-smoking hotel
Restaurant
Complimentary tea
Kids' meals
Special diet menus
Outdoor furniture
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Room features
Housekeeping
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Hotel links
Special Offer:Lowest Price When You Book Direct! CLICK HERE to view
112Reviews0Q+A12Room tips

Reviews
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Gregia wrote a review 24 Feb
Dumfries and Galloway, United Kingdom5 contributions
Last night was the worst ‘customer service’ (if I can call it that) I have ever experienced. The staff were rude, aggressive and inefficient. Definitely some customer service training needed. I won’t be back but thankfully, there are other places nearby where the staff are lovely.
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Date of stay: February 2024
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dan wrote a review Dec 2023
Cambridge, United Kingdom33 contributions5 helpful votes
Hotel's Favourite
I just want to focus on the food first tonight which was so good. I had salmon potato’s and greens , the Salmon was cooked perfectly and everything around it was delicious even the broccoli was cooked really well :) the sauce on the side was a chilli sauce that went so well with the dish. I loved it and had to type this at the table :) The rooms are big and clean and very comfortable bed too
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Olwyn A wrote a review 19 Feb
2 contributions
Really comfortable hotel with well appointed rooms. The staff were exceptionally friendly and helpful, especially when I left a pair of trousers behind and they arranged to post them back to me. Would certainly go back to stay here a s a great jumping off point for exploring Dumfriesshire.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kieran S wrote a review 14 Feb
1 contribution
Just been here for business. Owner Glen and his family running it were very helpful and friendly, his daughters were always there to offer drunk top-ups and have a chat at the bar! Food was great and rooms were clean and recently upgraded. Parts of the hotel are dated, however, Glen himself acknowledges this and is constantly investing in improvements. A year or 2 down the line, they may have another star for the hotel. Will be back.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Natalie B wrote a review 8 Feb
1 contribution
Stayed at this hotel with the Australian Synchronized skating team and we were treated perfectly. Glen and his team made sure all our needs were met and always went above and beyond. We had dinner at the restaurant every night and the food was catered to suit all our athletes. Would stay here again without a question.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Conor G wrote a review Jan 2024
1 contribution
Really baffled by the terrible service of the manager. Avoid if possible!! We tried to block book all of their rooms for our wedding nearby, and after repeatedly asking for payment options was eventually told we could not do this for taking too long.. Bizarre! I even rang up to ask why they didn't want to take our money, and the guy hung up on me abruptly. A lot of money to turn down for no real reason. Hope somebody gives this guy a hug.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shirley F wrote a review Dec 2023
2 contributions1 helpful vote
Absolute terrible hotel, owner arrogant, rude and a liar. We spoke to him in August for a wedding buffet. As it was a very small wedding he agreed do do us 3 tables and food, then on the day of the wedding he denied ever speaking to us and blamed the groom. As it was not a large wedding he obviously didn't want to accommodate us, even though it was part of the package through the Auchen Castle. Parents of the bride was staying in another hotel so we all went there and they could of not done enough for us. The bedroom door did not shut properly. Tv did not work and would not supply extra tea or coffee in room. He even locked them out of the hotel on both nights they stayed there and they had to ring him When we got there on the morning of the wedding he was at the desk in the entrance, desk was very cluttered with paperwork with people's details on and he didn't even say hello. I have never been to a hotel like it in my life and would never stay in his hotel again.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Leanne V wrote a review Nov 2023
1 contribution
+1
Had my wedding reception here so stayed with my family and friends for the weekend. Cannot fault Glen and his staff one bit. They went above and beyond to ensure everything ran smoothly. Even in those bridezilla moments when I had 10 thousand questions, Glen was on hand to answer them and put my husband and my self at ease. Would recommend this hotel to everyone. Staff are every friendly, sometimes rushed off their feet and stressed but with many many guests that was to be expected. The girls helped me with my wedding dress when I got caught in doors and nothing was too much for them. The hotel was clean and tidy and bridal suite is so cute.
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Date of stay: November 2023Trip type: Travelled with family
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Donna C wrote a review Nov 2023
1 contribution
I’ve recently stayed at Sure Hotel in Lockerbie for a family Wedding. Sure Hotel was where we had the reception and I cannot fault it. It’s a beautiful hotel. Glenn, his family and staff provided us with a beautiful weekend. They have even gone above an beyond to return items that I had unfortunately left behind. I couldn’t thank them enough. I would highly recommend visiting this Hotel and Restaurant if your ever in Scotland.
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Date of stay: November 2023
Value
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Trip type: Travelled with family
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Jacqui H wrote a review Oct 2023
Devon, United Kingdom5 contributions1 helpful vote
Diverted here from sister hotel nearby. Booked Superior Room in 4* Hotel but provided with cramped room overlooking car park in this hotel. The bathroom was so small you had to climb over the loo to close the door. Hotel staff were miserable and unwelcoming. To add insult to injury Hotel tried to charge our credit card for the Superior Twin Room with garden view in 4* Hotel which we had originally booked.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
£108 - £109 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Queens Hotel
LOCATION
United KingdomScotlandDumfries and GallowayLockerbie
NUMBER OF ROOMS
21
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SURE HOTEL BY BEST WESTERN LOCKERBIE - Updated 2024

Frequently Asked Questions about Sure Hotel by Best Western Lockerbie
Which popular attractions are close to Sure Hotel by Best Western Lockerbie?
Nearby attractions include Lockerbie Garden of Remembrance (3.6 miles), Eskrigg Nature Reserve (0.7 miles), and Mossburn Community Farm (3.3 miles).
What are some of the property amenities at Sure Hotel by Best Western Lockerbie?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Sure Hotel by Best Western Lockerbie?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Sure Hotel by Best Western Lockerbie?
Yes, free parking is available to guests.
What are some restaurants close to Sure Hotel by Best Western Lockerbie?
Conveniently located restaurants include Just Be, Cafe 91, and Somerton House Hotel Restaurant & Bar.
Is Sure Hotel by Best Western Lockerbie located near the city centre?
Yes, it is 0.9 miles away from the centre of Lockerbie.
Are there any historical sites close to Sure Hotel by Best Western Lockerbie?
Many travellers enjoy visiting Lochmaben Castle (3.2 miles).
Is Sure Hotel by Best Western Lockerbie accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.