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Shore Street, Kirkwall KW15 1LG Scotland
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Traveller (21)
Room & Suite (12)
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About

#11 of 28 in Kirkwall
Location
Cleanliness
Service
Value
The Shore Inn the perfect stay overlooking the harbour in Orkney Islands.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Bar / lounge
Darts
Squash offsite
Baggage storage
Non-smoking hotel
Coffee shop
Restaurant
Breakfast available
Wine / champagne
Shared lounge / TV area
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Room features
Bathrobes
Desk
Housekeeping
Bottled water
Clothes rack
Flatscreen TV
Bath / shower
Complimentary toiletries
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
251Reviews2Q+A43Room tips
Traveller rating
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  • 11
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Roger W wrote a review Yesterday
Northamptonshire, United Kingdom36 contributions72 helpful votes
The website is very misleading - You enter through a fire door to a ghost of a hotel... a throwback to the 70’s, a shadow of its former self, covered in laminated notices with out of date Covid guidance. There is no minimal housekeeping of the room.. just the two mugs swilled out badly, request for more teabags ignored. Front rooms are noisy... look forward to hearing someone throwing up outside. Breakfast at the Kirkwall was sub-standard. No buffet. That hotel looked tired too. At £165 a night, this is a complete rip off... should be £60. No sign of any redevelopment or refurbishment. Avoid, and get a taxi instead to accommodation outside of Kirkwall .... plenty of taxis available.
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Date of stay: May 2022
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rtz63 wrote a review 14 May
scotland,uk154 contributions89 helpful votes
Spent 4 nights at shore, checked in by fiona who was very helpful during our stay, also jamie who fixed a couple of minor issues in our room we thoroughly enjoyed our stay there and would return there again
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Date of stay: May 2022
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Tasty5 wrote a review Mar 2022
Edinburgh, United Kingdom107 contributions82 helpful votes
Run down, neglected and not clean. Unmanned reception ( you have to check in at Kirkwall hotel next door) I found rather dark and spooky and really wouldn’t have liked to be staying here alone. Single room was shabby and minimal in furniture. When I pulled up the dusty Venetian blind to try to let some fresh air in, I quickly let it down again as the outside of window was covered in pigeon droppings. Finally - the shower stopped working on my second night. I don’t think I’ve stayed somewhere like this since the 1980’s.
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Date of stay: March 2022Trip type: Travelled
Room Tip: Avoid staying here or ask to see the room before you commit
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liverpool1023 wrote a review Sept 2021
London, United Kingdom752 contributions18139 helpful votes
The hotel is over spill to the Kirkwall hotel. I had room 11 for the first night of a three night stay. I woken up at a quarter to five in the morning by the washing machines in the utility area next door being turned and grinding their way through their washing cycles. I was not impressed. The window frames in the room had an inch of black mild around them and the view from the window was a gritty little passage way. The hotel is not manned and has a run down and neglected air about it. After complaining to the manager I was assigned a new room that was of good spec. However, offering accommodation of this quality at £100 per night is simply unacceptable.
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Date of stay: September 2021Trip type: Travelled
20 Helpful votes
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Linders83 wrote a review Aug 2021
Salford, United Kingdom23 contributions36 helpful votes
The X10 bus from the ferry dropped me off outside the hotel. It is, if nothing else, impeccably located. It was all downhill from there. The place looked deserted. Door locked, no-one home. Thought for one horrible moment that I had made some horrible misjudgement or that the hotel had shut without telling me. Nope, a tatty piece of paper on the wall informed me to check in at the Kirkwall Hotel next door. The receptionist at the Kirkwall Hotel gave me a key and sent me on my way. It felt like entering a ghost hotel. The bar area was full of trash. Reception deserted. Creepy and unwelcoming. Silent. The room was okay though. If only it had stayed quiet. At just after midnight a horrendous loud industrial rattle started and a bright light shone through my window. After a few minutes it hadn’t stopped so I went to investigate. Turns out below my room were four huge washing machines and they had been turned on and made an absolute racket. No staff to be seen so I had to get dressed and traipse across the street to the other hotel. I got an apology and an assurance that the noise would soon stop. Went back to bed. 30 minutes later, the industrial death rattle was still going on. I got dressed for a second time and went to complain again. The staff member was apologetic but clearly did not understand and empathise - in fact he said “I still have the towels to do”. At this point (1am) I asked if I could be moved to another room, and I was given a key for a new room at the front of the hotel. Peace at last. The next day on my way to check out the front door had been wedged open so anyone could wander in. It still felt like a ghost hotel though. I would never have booked if I had known this. There is nothing on the website to say the hotel is unmanned. It says the bar is for residents only when it is actually full of trash. I’ve never experienced such terrible customer service. Avoid, avoid, avoid.
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Date of stay: August 2021Trip type: Travelled
Room Tip: If you have to stay, avoid room 11.
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1 Helpful vote
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MDB wrote a review Aug 2021
3 contributions2 helpful votes
Whilst Mainland Orkney is beautiful, The Shore hotel IS NOT. Do not stay here! A deserted, dark, dirty reception area, we only saw the notice on the back of the door on the way out which said we needed to check in at the Kirkwall hotel next door, which had apparently taken The Shore over. A disgusting, wrenching musty smell on the staircase en route to an attic room, which was nothing like pictures on the website. Velux windows only made us feel uncomfortable if there was a fire due to the hotel being deserted. Breakfast not great at The Kirkwall next door. Don’t even ask what was seen in the downstairs women’s toilets, open to all guests, in fact anyone passing on the street as the front door was always open! Is this place even cleaned?? For almost £200 for the room for one night, very poor value for money. Did not sleep and could not wait to leave. Would not recommend and will never return. Stay elsewhere.
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Date of stay: August 2021Trip type: Travelled
2 Helpful votes
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Jane M wrote a review Jul 2021
18 contributions4 helpful votes
Very disappointed after having done lots of research. I originally booked for two nights but only stayed for one after seeing the state of the room which was filthy, contained mould and had bugs in the bathroom (I’ll let the photos speak for themselves). Reception staff were unhelpful when I complained, and were unable to authorise basic requests like moving me to a different room or organising alternative accommodation or processing a refund as the hotel was fully booked, all of which had to be carried out by ‘the manager’. Unfortunately ‘the manager’ wasn’t working and no-one seemed to know when they would be back on shift, but I was told that they would telephone me asap. I managed to secure a room elsewhere (I would recommend the wonderful Castaway Guest House) and then I was contacted by reception staff a few hours later and offered a full refund. They also explained that the room was in the state it was in because a member of staff had been living there. Erm, so what??! I never did see or hear from the mysterious ‘manager’ in the end, and it’s clear that the reception staff were poorly trained and lacked the basic skills to be left the front desk alone. Not a great advert for Orkney but I didn’t let it ruin my trip.
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Date of stay: June 2021Trip type: Travelled
1 Helpful vote
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Arfon Jones wrote a review Oct 2020
Gwersyllt, United Kingdom214 contributions186 helpful votes
We stayed here as part of an expensive package with McKinley Kidd for two nights. I will start with the good bits and that was the bedroom and bathroom which was fine. The hotel was more like rooms for rent than serviced accommodation. There was no hot food even for breakfast and no sign of a restaurant as there was no Chef 1, 2 or 3. The breakfast was appalling, no better than a vending machine breakfast which you would find a cheap motel in the States. I have complained to Mc Kinley Kidd that this establishment shouldn't be used by them as it was poor quality for what we paid the tour operator. There are far better options in Kirkwall. We refuse to put up with poor service and poor quality hence this review.
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Date of stay: September 2020
Value
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2 Helpful votes
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petemanscoop wrote a review Sept 2020
Edinburgh, United Kingdom38 contributions
My room (1) was below a staff room I think and people were banging around every morning from about 6am. You can hear everything from other surrounding rooms at all times of day. if people have a shower, flush the toilet, you’ll hear it. The restaurant is closed just now due to Corona where most other places manage to open. Breakfast is continental only and for the 3 mornings I’ve been here there has been no cereal! Ask no milk, just the wee cartons of UHT. They’re using COOP bread so what can’t they buy a few boxes of cereal and maybe some milk when buying the bread?! Again, other hotels are managing to offer a cooked breakfast. Great location but that’s about it for the moment.
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Date of stay: September 2020Trip type: Travelled
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Jane E wrote a review Aug 2020
New York City, New York525 contributions392 helpful votes
I stayed a total of 5 nights at The Shore while traveling in Orkney. The hotel is conveniently placed on the sea front. It has no lift but a very helpful staff member carried my bag up to the first floor. He also provided useful tourist/travel advice. Although I had booked the cheapest single room I was upgraded to a larger room with double bed. The room was a good size with desk, shelf unit and a small hanging rail. It was very warm. The bathroom was small but functional with good instant hot water units in both the basin and shower. The bar and restaurant were closed due to coronavirus restrictions but the breakfast room was open with a fairly basic “continental” offering of toast, instant porridge, muesli bars and pieces of fruit. The only concern was the wifi system which my Apple devices kept flagging as insecure and open to fraud. Both phone and computer logged themselves off at any opportunity and were always reluctant to reconnect often first providing the warning messages and requiring a proactive acceptance of risk. I have had the same experience with the same warning messages once before at a small hotel in London. Overall, The Shore was a convenient hotel with helpful staff and reasonable facilities even with coronavirus restrictions.
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Date of stay: August 2020
Location
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Response from Karen Crichton, Owner at The Shore
Responded 23 Aug 2020
Thank you for reviewing us. It is good to hear that you enjoyed your stay with us.
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PRICE RANGE
US$116 - US$228 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomScotlandOrkney IslandsMainlandKirkwall
NUMBER OF ROOMS
15
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Frequently Asked Questions about The Shore
Which popular attractions are close to The Shore?
Nearby attractions include Saint Magnus Cathedral (0.2 miles), The Orkney Museum (0.2 miles), and Orkney Wireless Museum (0.07 miles).
What are some of the property amenities at The Shore?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Shore?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Shore?
Conveniently located restaurants include Cafelolz, The Shore Restaurant, and Helgi's.
Are there any historical sites close to The Shore?
Many travellers enjoy visiting Saint Magnus Cathedral (0.2 miles), The Earl's Palace (0.3 miles), and Bishop's Palace and Earl's Palace (0.3 miles).
Is The Shore accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.